e-MOTICON Acronym · European Regional Development Fund Report Pag. 1/75 Project Acronym e-MOTICON Project Title e-MObility Transnational strategy for an Interoperable COmmunity and

European Regional Development Fund

Report

Pag. 1/75

Project

Acronym e-MOTICON

Project Title e-MObility Transnational strategy for an Interoperable COmmunity and Networking

in the Alpine Space

Project

Number

413

Work Package WP T3

Deliverable D.T3.2.1 e-HUB pilot report

Version 1

Status Final – December 2018

Author Daniela Zocher, WFG BGL (PP11);

Ilaria Leonardi, ALOT/Province of Brescia (PP2); all e-HUB members


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SUMMARY

The aim of this report is to summarize the pilot activities and results achieved by e-HUB partners coordinated

by Province of Brescia during the pilot implementation period (form 2017.05-2018.09).

Starting from e-MOTICON Strategy, the general aim of e-HUB pilot was to test the interoperability through

local, regional, national and transnational exchange mechanism for Public Administrations involved E-CS

planning. For governance and technological issues, it facilitated cooperation of local authorities with superior

regional, national and European governance and co-funded projects. It supported the top-down diffusion of

macro-regional strategies as well as bottom-up communication. Investors and suppliers were invited to meet

Public administration on the HUB.

The structure of this report is in line with the pilot’s action road map co-designed with the contribution of all

e-MOTICON partners and structured by WPT 3 leader. It is similar and comparable with other pilot reports,

e-TRAIL and P&L.

Pilot results described in the present document (i.e. main findings, recommendations, …) will be inserted into

e-MOTICON Guidelines.

Here below the partner involved in the e-HUB pilot:

PP02 Province of Brescia (IT) – coordinator;

PP03 Piedmont Region (IT);

PP05 Lombardy Region (IT);

PP07 Soča Valley Development Centre (SLO);

PP08 BSC, Business Support Center, Ltd, Kranj, Regional Development Agency of Gorenjska (SLO);

PP11 Economic Service Agency Berchtesgadener Land (DE);

PP14 Alpine Pearls (AT);

PP15 Bayern Innovativ Ltd. (DE).

Main activities of the pilot were:

Activity 1 – Set up instruments for the help-desk model

Activity 2 – Transfer and collect information to local authorities and users

Activity 3 – Guidelines (policy recommendations) on e-mobility for local public authorities and coordination

Activity 4 – Diffusion of strategies to the Business as potential investors

Each partner, coordinated by the Province of Brescia, participated to more than one activity. In particular

activity 1 was structured by the Province and implemented by all partners.

Table of Contents


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Summary ............................................................................................................................................................. 2

1. Introduction ................................................................................................................................................. 5

2. Objectives and context ................................................................................................................................. 6

3. Activity description ....................................................................................................................................... 8

Activity 1 – Set up instruments for the help-desk model ............................................................................................. 8

3.1.1 Involved pilot region ................................................................................................................................. 8

3.1.2 Target groups and key stakeholders ......................................................................................................... 9

3.1.3 Activities of project partner (incl. methodology and tools) .................................................................... 11

3.1.4 Top-Down Approach: .............................................................................................................................. 11

3.1.5 Bottom-Up Approach: ............................................................................................................................. 11

3.1.6 Tools ........................................................................................................................................................ 11

3.1.7 Vitual Tools .............................................................................................................................................. 12

3.1.8 In person Meetings.................................................................................................................................. 12

3.1.9 Results, problems and challenges of e-HUB implementation for each pilot partner. ............................ 14

3.2 Activity 2 – Transfer and collect information to local authorities and users .................................................. 35

3.2.1 Involved pilot region ............................................................................................................................... 35

3.2.2 Target groups and key stakeholders ....................................................................................................... 35


3.2.4 Problems / challenges of implementation Objectives versus results ..................................................... 37

3.2.5 Lessons learned ....................................................................................................................................... 37

3.2.6 Outcome and outlook for the future (regional / transnational) ............................................................. 38

3.3 Activity 3 – Guidelines (policy recommendations) on e-mobility for local public authorities and coordination

of local networks ......................................................................................................................................................... 40





3.3.5 Lessons learned ....................................................................................................................................... 44


3.4 Activity 4 – Diffusion of strategies to the Business as potential investors ..................................................... 46


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3.4.5 Lessons learned ....................................................................................................................................... 52


4. Main findings .............................................................................................................................................. 54

4.1 Findings ........................................................................................................................................................... 58

5. Recommendations and best practices ......................................................................................................... 61

5.1 Recommendations .......................................................................................................................................... 61

5.2 Best practices .................................................................................................................................................. 64

6. Annexes ..................................................................................................................................................... 75


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1. INTRODUCTION

e-MOTICON project aimed to support Public Administrations (PA) in ensuring homogeneous development

of e-mobility, deploying an innovative transnational strategy of integration among spatial planning, innovative

business models and technologies, sustainable mobility patterns, energy efficiency instruments and policies

enabling large diffusion of E-CS and wider interoperability. In order to foster transnational interoperability

and integrated planning of charging infrastructure, the project tested, through three pilot actions (e-HUB, e-

TRAIL and P&L), three different levels of applicability of an interoperable charging infrastructure.

e-HUB, one of the three pilots, was a national and transnational exchange model for PAs involved in

transectoral E-CS planning on multiple governance levels. It aimed to facilitate cooperation of local authorities

with superior regional, national and European governance and co-funded projects. It supported the top-down

diffusion of macro-regional strategies as well as bottom-up communication.

The report highlights each e-HUB partner activity, problems incurred and results.

e-HUB pilot activity aimed at taking a step in the top-down chain of knowledge diffusion from the

transnational experts and public authorities and regional authorities to local public authorities and the

enterprises of different sectors that are actually going to implement the strategies, investing and installing the

E-CS and the bottom up approach in sharing the local, regional experience with the transnational network. It

planned to involve, identifying, contacting and talking to enterprises, distributing knowledge on the regional

strategy, business models/use cases, potential funding and suppliers relevant for them.

e-HUB activities and reports were implemented between 05-2017 and 09-2018, in continuous coordination

with other pilots and project activities.

e-HUB main results were: 8 e-HUB help-desk set-up and implemented, one for each partner; local and regional

workshop and bilateral meetings with stakeholders; increased awareness and capacity of Public

Administrations on e-mobility and E-CS issues; Increased exchange of experiences, needs and expectations

and cooperation among Public administrations, investors and e-mobility end-users.

e-HUB results, in particular lesson learned, and recommendations will contribute to the preparation of the e-

MOTICON Guidelines.


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2. OBJECTIVES AND CONTEXT

The aim of this report is to explain the process, the activities implementations and results of e-HUB pilot

action. Thanks to its structure, each pilot partner contributed to this final report filling information from the

pilot action staring date (05-2017) till the end (09-2018).

Together with annexes, this report could also be used by Local and Regional Authorities to design, set-up and

implement a virtual and/or physical e-HUB helpdesk for e-mobility and E-CS issues.

According to pilot actions road map, the activities carried out in the pilot action e-HUB aimed to understand

measures to promote interoperability in e-mobility sector.

The pilot aimed to coordinate from the transnational to the local government level the knowledge and planning

of E-CS (Electric Charging Stations) and e-mobility models trough an Help desk on three levels:

1. Transfer the macro-regional policies and information, and exchange the best practices and cases at

transnational level to the local territories (the municipalities);

2. Transfer the local needs, (function of territorial aggregator of Municipalities/Provinces) and facilitate the

participation of local authorities to Regional, National and European co-funded projects in order to implement

and promote actions on e-mobility;

3. Capacity building and experimentation of policies, instruments and solution on-field in cooperation with

the territorial stakeholders.

The main general objectives were:

• Communication and debate (vertical and horizontal): needs, activities, coordination.

• Policy transfer & application (vertical and horizontal).


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• Knowledge diffusion: exchange of best practice, technology update on E-CS and e-Mobility, pilot

actions results.

The instruments used for the activities in the pilot regions were:

• WEB based platform (local website and internal working space)

• Questionnaires and interviews

• Workshops, bilateral meetings, roundtables, physical and virtual help desk

• Reports.

e-HUB scenario & model


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3. ACTIVITY DESCRIPTION

In this chapter all e-HUB partners activities and results are jointly presented in relation to the four main

activities of the pilot project:


Activity 2 – Transfer and collect information to local authorities and users

Activity 3 – Guidelines (policy recommendations) on e-mobility for local public authorities and coordination

Activity 4 – Diffusion of strategies to the Business as potential investors

Each partner participated to more than one activity and all partners co-designed and set-up, with the pilot

leader Province of Brescia, the instruments for the help-desk (activity 1). This activity was the core activity of

the pilot, since it put the basis of the e-HUB help-desk model to be continued and replicated after the pilot

end.

To better explain activity 1, in following paragraphs are described the e-HUB help-desk approach, target and

tools.


3.1.1 Involved pilot region

All partners regions were involved in the pilot activities, in particular:

PP02 Province of Brescia (IT and PP05 Lombardy Region (IT)

Lombardy Region with the coordination of Province of Brescia.

PP03 Piedmont Region (IT)

Piedmont Region

PP07 Soča Valley Development Centre (SLO)

Goriška region NUTS SI043

PP08 BSC, Business Support Center, Ltd, Kranj, Regional Development Agency of Gorenjska

(SLO)

Gorenjska region, Slovenia.

PP11 Economic Service Agency Berchtesgadener Land (DE) In Berchtesgadener Land the e-HUB help-desk was implemented as offline service point at the

Berchtesgadener Land Wirtschaftsservice GmbH plus an additional online entrance point to a virtual e-HUB

at the institutions website https://www.berchtesgadener-land.de/klimaschutz/emobilitaet, which only gives

basic information as the main support is meant to be given personally by the staff.


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PP14 Alpine Pearls (AT);

The pilot region included the Alpine Pearls network, in particular communities in Austria (Mallnitz,

Neukirchen am Großvenediger, Werfenweng), Switzerland (Arosa, Interlaken, Les Diablerets) and South

Tyrol (Mals im Vinschgau, Moos in Passeier, Ratschings, Villnöss).

The other municipalities of the Alpine Pearls network (which actually comprises a total of 25

municipalities, including those in other countries / regions) were not excluded from the project, but rather

were mostly included in the RAP of other project partners or on the part of the municipalities, currently

no interest / need for action / need for support regarding e-mobility/e-charging infrastructure has been

expressed.

The other municipalities that are not in the area of responsibility of other project partners have also been

contacted (see chapter 4, KPI fulfilment), but no need for support or current action has been expressed,

which is why the focus has since been placed on those communities that are actively force measures

regarding the expansion of e-charging infrastructure in the tourism sector.

PP15 Bayern Innovativ Ltd. (DE).

e-HUB help desk was not limited to a certain region in

Bavaria and generally was accessible to anyone.

For the pilot activities to map electromobility, eMAP,

three municipalities were approached:

• DE215 Berchtesgadener Land

• DE21G Mühldorf am Inn

• DE21M Traunstein

3.1.2 Target groups and key stakeholders

Each partner defined their regional or local stakeholders in the field of e-mobility.

e-HUB had three main target groups:

• End-users: Municipalities, Agency in the field of e-mobility, investors, SME, and citizens:

• Other E-HUB partners

• European Authorities, Ministries and Regional Authorities:

In relation to the target, the communication flow of e-HUB followed a vertical approach from/to Public

Administrations or horizontal approach from Public Administration to Private sector.

Here below the specific target group of e-HUB partners:

Province of Brescia

206 Municipality of the Province, SMEs and service/energy providers of e-mobility.

Piedmont Region

Fig.: eHUB Pilot regions


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1198 Municipalities of the Region, that manage the development of E-CS network on their territory. In

addition, also Province Administrations and Torino Metropolitan Area, E-CS companies, local power

producers and Associations of citizens were involved into the pilot activities.

Lombardy Region

Public Administrations, Public Companies interested in e-mobility, Public transport companies, SME

operating in the automotive field and the Lombardy mobility cluster.

Soča Valley Development Centre - Goriška Region

13 Municipalities; 7 Sectoral agencies (3 Regional development agencies, 1 Energy Agency, 2 Local

tourist organisations, Triglav National park); 4 Industry/SME; Citizens

BSC, Business Support Center, Ltd, Kranj, Regional Development Agency of Gorenjska

18 municipalities of Gorenjska region, Instituts for Tourism in Gorenjska region, regional electricity

provider of Gorenjska region and operator of e-CS in Gorenjska region, residents of Gorenjska region,

service providers and manufactures of E-CSs. From the transnational point of view the target group were

tourists and any user who was interested in e-mobility, project partners and enterprises that wanted to

share the relevant content to the website or got the needed information.

Economic Service Agency Berchtesgadener Land

In Berchtesgadener Land due to the role of the economic development agency and the creation of an e-

mobility concept in parallel to the pilot activities of the e-Moticon project the situation concerning target

groups and key stakeholders presented itself as followed:

The target groups addressed were:

- Regional companies (retail, craftsmen, industry, tourism etc.) within the Landkreis Berchtesgadener

Land

- Municipalities in Landkreis Berchtesgadener Land

Key stakeholders cooperated with were:

- Regional authority of Berchtesgadener Land (esp. the regional climate manager)

- Chambers in Upper Bavaria (craftsmen, commerce)

- E-Mobility experts and researchers (supra-regional)

- Infrastructure providers

Alpine Pearls

As target groups and key stakeholders especially, all contact persons in the field of tourism were selected.

For this purpose, the aim was to include, in particular, the contact persons of the local tourist boards (such

as tourism directors) and especially tourist businesses (such as hoteliers). Hoteliers act as very important

stakeholders in the implementation process of charging infrastructure in the tourism sector, as the focus

in the future will be on the charging at night directly at the accommodation. This provides the guests with

a high level of comfort and safety, and the charging processes can be coordinated with each other through


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intelligent load management. In addition, also mayors or stakeholders in the field of construction

management or mobility were contacted.

Bayern Innovativ Ltd.

We encountered a demand for the e-HUB information platform by public authorities, companies

considering the change in fleet management as well as citizens interested in e-mobility. Therefore, we

defined the core targets groups as municipalities, companies and citizens. The aim was to provide a point

of entry for each of this group, however with tailored information on technology, charging infrastructure,

funding, legal issues, motivation, etc. We have chosen this approach as we believe that a successful

implementation and realisation of electromobility will depend on more than solely a charging

infrastructure or the features of electric vehicles or tax advantages for changing a fleet. The topic of

electromobility involved a plethora of different stakeholders and the discussions were characterised by

scepticism, uncertainty and lack of easy understandable information. Therefore, we considered motivation

to deal with the topic as well as very basic support on how it works on a day to day level as crucial as

charging infrastructure or the technology behind.

For the eMAP we approached the climate protection managers from the tree different regions listed above.

The three regions are very dedicated to bringing electromobility to their region. Together we identified a

demand on a novel approach to make the topic visible as well as to provide an easy way to give a first-

hand approach for clients and citizens. Raising visibility and awareness on electromobility is crucial for

its success. Providing information points and contacts at public authorities for companies and citizens is

as important as providing access to service providers, engineers and e-mobility consultants in the local

environment.

3.1.3 Activities of project partner (incl. methodology and tools)

Since the Province of Brescia was pilot leader, it set-up all instruments models and tools in strong

cooperation with the partnership.

Here below are explained the methodology (approaches), tools and models provided by Province of

Brescia.

3.1.4 Top-Down Approach:

The Top-Down approach was used by EU/National and Regional Authorities to transfer policies and

receive feedbacks and policies revisions from local Authorities.

3.1.5 Bottom-Up Approach:

The Bottom-Up approach was used by local Authorities or end-users of e-Mobility to collect and transfer

the needs, expectations and project to EU/National/Regional Authorities.

3.1.6 Tools

The e-HUB model was composed by virtual tools (i.e. virtual help-desk and working platform) and in

person meetings (i.e. workshop, seminar and bilateral meeting).


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3.1.7 Vitual Tools

The two main virtual tools that each e-HUB partner has to use were: the institutional website and virtual

working space (http://crm.e-moticon.eu/).

Province of Brescia, as pilot leader, has implemented a sample of the website page (http://e-

mobility.provincia.brescia.it/it_IT/) in local language and English with a function of a virtual help-desk

on e-mobility issues.

Figure 1 – e-HUB virtual help desk

Province of Brescia has also elaborated the analysis of requirements of this tool in order to facilitate e-

HUB partners web-site implementation. (Please see the related document – e-HUB analysis of

requirements)

Each partner implemented on their institutional website a section with this page following Province of

Brescia sample.

The internal work space had multiple functions: a repository for documents, events organization and

management, exchange of message and contacts and forum.

Each partner and observer of the e-HUB project had access to this platform thanks to a personal account.

3.1.8 In person Meetings

The meetings represented the physical interlocution between e-HUB partners and their target, the e-

mobility stakeholders. Province of Brescia in cooperation with their partners elaborated two formats of

event: workshops and bilateral meetings.

http://crm.e-moticon.eu/

http://crm.e-moticon.eu/

http://e-mobility.provincia.brescia.it/it_IT/



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Province of Brescia also prepared a scheme of these two kinds of events to facilitate the partners

organization.

3.1.8.1 e-HUB Workshops

Here below is described the e-HUB workshop organization and model with a standard agenda, the

description of tools, timing, materials and human resources needed to organize this kind of workshop.

Figure 2 – e-HUB workshop model

e-HUB bilateral meetings

Here below is described the e-HUB bilateral meeting organization and model with a standard agenda, the

description of tools, timing, materials and human resources needed to organize this kind of meetings.

Please note that bilateral meeting could also not have parallel session/tables but only one interlocutor (i.e a

single Public Administration)


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Figure 3 – e-HUB bilateral meeting model

Province of Brescia also provided an evaluation and seminar report. (see Annexes)

3.1.9 Results, problems and challenges of e-HUB implementation for each pilot partner.

Here below are listed the e-HUB partners experiences:

e-HUB – Helpdesk – Province of Brescia (PP2) in cooperation with Lombardy Region (PP5)

Role

The main role and activity of Province of Brescia was to set up all e-

HUB instruments and procedures to be implemented by single

partners. However, the Province set up the virtual e-HUB and

organized some workshops with local stakeholders in strong

cooperation with Lombardy Region. Province of Brescia also

supported Lombardy Region in the organizations of 12 meetings in

the region.

Province of Brescia aimed to:

− Transfer the macro-regional policies and information, and

exchange best practices from the transnational level to the local

(municipalities);

− Transfer the local needs with the aim of aggregating

Municipalities/Provinces and facilitate the participation of local

authorities to Regional, National and European co-funded projects in

order to implement and promote actions on e-mobility;


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− Improve capacity of Public Authorities to experiment new policies, instruments and solutions in the

e-mobility field, in cooperation with the territorial stakeholders and between different e-HUBs of the

e-MOTICON network.

Target

Municipalities and local investors in e-mobility.

Activities

− Set up the Web-based Working space model for the e-HUB partners

− Set up the Web platform as a virtual help-desk for e-mobility stakeholders

− Organize Seminars and bilateral meetings with main stakeholders of e-mobility and charging

infrastructure.

Link: http://e-mobility.provincia.brescia.it/it_IT/

Problems/challenges

The e-HUB virtual help-desk was a user-friendly instrument and reference for projects, activities and call

for proposal for E-CS and e-mobility on provincial level. However local meetings were fundamnetal to

explain to stakeholders its functionalities. The good synergies between Province of Brescia and Lombardy

Region activities were crucial for the help-desk success.

Lessons learned

The e-HUB help-desk worked well thanks to the combination of different instruments, the web-based

platform and the local meetings. On local level was still not sufficient to have a virtual help-desk without

a direct contact and exchange of experiences with local stakeholders. The cooperation between Lombardy

Region and Province of Brescia in the framework of this pilot showned the importance of strong

cooperation among different levels of Public authorities.

Outcome and outlook for the future (regional / transnational)

e-HUB help desk will continue also after the project end, since all stakeholders and users of e-mobility

and charging infrastructure needs a continuous support in this field.



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e-HUB – Helpdesk – Piedmont Region (PP3)

Role

To address, assist and guide local PA in

development of e-CS network on its own territory

Target

Local Public Authorities, mainly Municipalities

Activities

1)Opening, on its own institutional web portal, a

web page dedicated to e-mobility. The page was

managed from Transport and Environment

Departments. The goal was to concentrate in a

unique regional contact point, all news, regulations

and initiatives in the field of e-mobility and

charging infrastructure. The web page contained a

section on documentation and actions regarding the

development of e-CS network in Piedmont Region,

a section about the latest purchase of urban and sub-urban electric buses, a section describing a pilot

project of connection of E-CS to a smart-grid, and a section on European Projects on e-mobility where

Piedmont Region was partner, such as e-MOTICON. The page also has

d a section dedicated to useful links.

2) Organizing a workshop, dedicated to all Municipalities of Piemonte over 10.000 inhabitants, better

described in activity 2.

Why is useful

It was a unique "entry-point" to find basic information on e-mobility policies of Piedmont Region.

E-HUB local website

− It coincided with the e-mobility section of institutional web site, implemented with up-to-date news

on e-mobility.

− Only local (Italian), for local stakeholders.

− Linked to international portal on e-mobility, such as e-MOTICON Networking Platform.

Link: http://www.regione.piemonte.it/trasporti/mobilitaElettrica.htm

Problems/challenges

The entire web site of the Region was in an ongoing process of revamping in order to shrink the contents

and make it more responsive and useful for smartphone users. So, the e-mobility page contents were newly

accessible for upgrading only in the end of 2018. The new Content Management System adopted will

reduce the effort of editing contents.

http://www.regione.piemonte.it/trasporti/mobilitaElettrica.htm


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Lessons learned

Collapse in a unique public contact point a lot of information normally produced by several Department

of a huge Public Body, dealing with many topics, like Piedmont Region can be a very hard task. Piedmont

Region set up a Multi Department Board on sustainable mobility and electric vehicles that had the goal to

foster information exchange between officers and to coordinate actions of the Departments involved

(Transport & Mobility, Environment, Energy, Industry….). This Board also coordinated and supervised

the contents of e-HUB website.


The update e-HUB web site will continue even after the end of the project because has an institutional

profile and e-mobility will be one of the most important tools to reach the targets of Mobility & Transport

Regionale Plan and Air Quality Plan

e-HUB –Helpdesk - Soča Valley Development Centre - Goriška Region (PP07)

Role

− Virtual help-desk was the place where

stakeholders would find information on e-mobility and

charging infrastructure. Through communication and

debate they could express needs, but also could find

solutions and information. In web page they could find

relevant documents, links to open calls, best practices,

technology updates on E-CS. Main objectives were:

Provide information for stakeholders (documents, calls,

best practices, technology updates …)

− Provide the opportunity to connect with

transnational experts

Target

− Municipalities, Sectoral agencies, Industry/SME,

Citizens

Activities

In RP1 and RP2 PP7 established Virtual help-desk within the existing institutional webpage (as a subpage

http://www.prc.si/mednarodni-projekti/emoticon)

the place where stakeholders can find information about e-mobility and charging infrastructure. We

upload relevant documents, publish links to open calls and provide information about up-coming events

and e-mobility. The subpage contents were (picture 1): - basic information about e-MOTICON project

with links to project webpage, social media and networking platform, - information on local events, -

information on national events, - open calls and tenders, - contacts for more information. At the beginning

http://www.prc.si/mednarodni-projekti/emoticon


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of RP3 we recognized the need for more sophisticated tool that is why we developed a new website for e-

HUB portal (https://projektemoticon.wixsite.com/e-moticon) where all relevant information regarding e-

mobility can be found. In comparison to the previous page the new one offers friendlier user experience

since it allows working with interactive contents. User can find several animated movies, video clips from

e-MOTICON and other e-mobility related events, audio material, interactive maps etc. and of course

relevant documents in the field of e-mobility for downloading. The e-HUB offers:

- information on charging infrastructure,

- on interoperability and e-roaming,

- on the role of PAs,

- information about open calls and tenders,

- download section (documents),

- links section,

- news and events section,

- interaction with user (contact section).

Methodology: transferring information about e-MOTICON project and international activities,

publishing best practice cases, retrieving relevant information about e-mobility, charging infrastructure

and interoperability at national and international level and constant information updating. Webpage is

promoted through social media (FB page https://www.facebook.com/SO%C4%8CAsnik-

426819657421606/), institutional website and direct mailings.

Why is useful

− To get information

− To improve e-mobility, to extend e-CS network, to wider interoperability.

−

E-HUB local website

Tools: institutional webpage, e-MOTICON subpage, separate webpage e-HUB

Picture 1: Virtual help-desk within the existing institutional webpage http://www.prc.si/mednarodni-

projekti/emoticon)

Picture 2: new website e-HUB portal https://projektemoticon.wixsite.com/e-moticon

https://projektemoticon.wixsite.com/e-moticon

https://www.facebook.com/SO%C4%8CAsnik-426819657421606/

https://www.facebook.com/SO%C4%8CAsnik-426819657421606/





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Problems/challenges:

The major problem that occurred was that institutional web page didn’t allow us enough space and options

for publishing contents in the way that we wanted to. The problem was resolved with creation of a separate

webpage (https://projektemoticon.wixsite.com/e-moticon).


Constant updating of the page with news and events and relevant information about e-mobility in Slovenia

(and wider). We planned to keep new webpage alive also after project’s end (although it runs on free website

builder) as a sustainable mobility hub for the region.



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e-HUB –Helpdesk – BSC, Business Support Center, Ltd, Kranj, Regional Development Agency of

Gorenjska (PP08)

Role, Target

− Regional informational portal about e-mobility (emphasis on e-

charging infrastructure, after the project also on another e-mobility

news)

− Promotion of e-mobility development by municipalities in

Gorenjska region

− posting SUMPs, other policies and activities on the field of e-

mobility

− idea of sustainable cooperation of BSC Kranj with all

municipalities in Gorenjska

− Exchange of information also on national calls for co-financing

e-mobility and other policies and incentives

− Information on what is happening abroad on this area

Activities

Methodology for the development of the online e-HUB was provided

by the lead of the pilot e-HUB. At first, we were planning to have e-

HUB as a subpage of our Agency’s webpage. When the preparation of the subpage started, it was

immediately recognized that we are limited by the structure of the existing page and we need to develop

independent one to reach our aim.

In End of November 2017 BSC, Ltd, Kranj RDA of Gorenjska made a public tender to contract the

external expert for development of the online tool – structure of the website. In December 2017 we signed

the contract with the most competitive company. For the basis we used the Methodology prepared by

Province of Brescia, Italy and upgraded the idea for what we thought is a more dynamic webpage. The

page is in two languages, Slovenian and English.

The topics covered on the website are:

- E-HUB tool for interaction with users, functioning also as a virtual helpdesk.

- Document: Local – municipal with extraction of e-mobility infrastructure policies and other strategic

documents; Regional that we are developing in the e-MOTICON project – RAP; National documents

supporting diffusion of e-mobility; Guidelines – output from e-MOTICON and other projects on the

thematic and Other documents like European directive (AFID), Alpine Space Strategy for e-charging

infrastructure, prepared in e-MOTICON, White Book and other transnational documents that will

address policies and actions for diffusion of e-mobility.

- Events with dates and links to the original webpages providing more information.

- E-mobility divided in e-infrastructure and e-vehicles with 2 links: through time, introducing e-

mobility through time and e-cycling, which it is planned to contain news on e-cycling.

- E-TRAIL is an introduction of the activity in the pilot action transnationally implemented in e-

MOTICON

- P&L is an introduction of the activity in the pilot action transnationally implemented in e-MOTICON


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Pag. 21/75

- Maps, embed 1 national map locating and giving basic information on E-CS and other 12 links to the

Slovenian and foreign and global E-CS maps enabling user to locate E-CS also abroad.

The parallel step has been having meetings with the regional stakeholders (municipalities), asking them

to give us their feedback about the webpage and what would be interested in them to see on the regional

e-mobility webpage. We integrated their ideas, although all feedbacks were very positive the comments

were in line with what we were planning to do anyway.

Since we haven’t been able to visit all 18 municipalities this process is still going on and the aim is to get

them actively involved in contributing to the webpage, sending us updates on the policy measures

developed, actions done in regard to e-mobility, expression of their needs and similar.

E-HUB local website (2 concepts: - existing subpage BSC Kranj - autonomous website)

− What is the interoperability of electric charging stations?Kranj e-roaming?

− Informational platforms

− E-mobility promotion policies:

- national level

- local level – municipal role

- posting SUMPs – extraction of policies for promotion of

- e-mobilnosti

- transnational level

− P&L – pilot Proces and Localization

− e-MOTICON transnational platform

− E-biking promotion

− Transnational Strategy for an Interoperable Community and Networking in the Alpine Space

− Regional Action plan for Gorenjska …

− Local Language

Link: http://www.bsc-kranj.si/stran/e-hub

http://e-mobilitygorenjska.si/


Implementation of the regional e-HUB webpage has been challenged by time since this is an ongoing

process and is planned to last for an unlimited period of time. We gained financial resources with e-

MOTICON project, so this has not been an issue. Even less, since the company we hired is a startup

company and the price we are going to pay is 3 times less than basic services for development of such a

webpage. A slight challenge has been learning how to use the tool of managing the webpage – internal

space for posting, editing, uploading … Cooperation with private stakeholders went smoothly. Companies

gave us professional photos to use freely, they provided us with content for interesting news and they

allowed us to embed the map. Some of the municipalities give us a suggestion to post the link to their

websites and to tourism information webpages.

The biggest challenge that we will face is to keep motivating all the stakeholders to keep contributing and

adopt this webpage as their own.

http://www.bsc-kranj.si/stran/e-hub

http://e-mobilitygorenjska.si/


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Lessons learned

Idea, a vision of a motivated person and financial resources make dreams come true. However, this kind

of project combines many people striving to make an idea come true. It is an ongoing project, acquiring

a village of people believing in one thing.


The outcome was having an e-HUB webpage bilingual with an opportunity to be used by Slovenians

and foreigners. Outlook for the future is for e-HUB to be recognizable locally, regionally, nationally and

abroad and that stakeholders would contribute to its attractiveness by sending interesting information,

news, including technical data on new E-CS set ups and location.

e-HUB – Helpdesk – Economic Service Agency Berchtesgadener Land (PP11)

Role

− Offline service point + online entrance point to virtual e-HUB

− Our help-desk will provide information (technical, legal, financial,

standards) on e-mobility/charging stations via events/workshops/one-on-

one meetings;

− support on finding funding/financing for charging stations;

− support on planning suitable/sustainable charging stations for different

purposes

− mediation/fostering collaboration between public authorities and

companies

− coordination between local, regional and supraregional stakeholders;

− contribution to the regional strategy on e-mobility/charging stations and according regulations

Target

− Companies and communities during the process of planning and installing E-CS

Activities

In Berchtesgadener Land the e-HUB help-desk was established by gathering information on the topic of

e-mobility and charging stations which was supported by the state-of-the-art analysis (in WP T1)

A short summary of e-mobility and charging within the region and the project was set up, then the offline

service point started its work by actively (personally, phone, email, website, social media) spreading

information on e-mobility/charging and inviting potentially interested parties to improve their knowledge

in this topic and find out how they could get involved and working together with other stakeholders.

The help-desk team provided information (technical, legal, financial, standards) on e-mobility/charging

stations via events/workshops/one-on-one meetings/social media/newsletter.

Special focus lies on:

- support on finding funding/financing for charging stations;

- support on planning suitable/sustainable charging stations for different purposes

- mediation/fostering collaboration between public authorities and companies

- coordination between local, regional and supra-regional stakeholders;

- contribution to the regional strategy on e-mobility/charging stations and according regulations


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Pag. 23/75

E-HUB local website

Link: http://www.bayern-innovativ.de/eHUB

http://www.berchtesgadener-land.de/klimaschutz/emobilitaet


The initial objective within the application form foresaw a focus on the establishment of a virtual help-

desk in all the regions but for the region Berchtesgadener Land this approach did not prove itself the most

valuable solution because there already exist several information hubs on e-mobility in Bavaria and

Germany which provide real good information, which are established very well. The challenge was to

avoid building up yet another information hub on a rather local level. Thus, it was decided early on that

the virtual e-hub on local level should only inform on a very basic level and that the main focus of work

with bigger impact should be put on providing information on the personal and more active level as an

offline service point.

The challenge with reaching people getting them actively involved remained during the whole

implementation, but with a very active approach, contacting people personally, reaching out several times,

using different ways of communication, in the end knowledge on e-mobility and charging could be spread

effectively to many stakeholders.

Exchange between e-HUBs to make them a transnational exchange platform was a big challenge from the

start due to language barriers but also due to the need to actively communicate and discuss online. The

idea was not accepted by the stakeholders in Berchtesgadener Land throughout the whole pilot

implementation. e.g. even advertising the networking platform (set up in WP T4) during events and

putting the presentation documents of events for download on the platform, which is a big want of people

coming to events, did not lead to the desired result of them engaging in an international exchange.

Lessons learned

The personal approach and continuously communicating on the topic can help establish the service point

as a place to go / people to contact on the topic. Just another online information hub is not the go-to

strategy in an already existing information overflow. A real benefit comes from a more tailored guidance

and help with specific questions.

The public authorities are already involved in the topic but need support in engaging other groups in the

building/establishment of charging stations, as they do not see themselves in a role to build-up all the

infrastructure themselves.


As the knowledge and network to additional experts has been built up, the regional work of the offline

service point can go on. Proving support concerning funding, providing information in one-on-one

situations as well as bigger events on topics relevant for companies and the coordination between

companies and authorities are basic tasks of the organization where the e-HUB service point is established.

Thus, the work on proving information on charging infrastructure and supporting the realization of

charging infrastructure as well as the cooperation with the regional authorities within the region of

Berchtesgadener Land can continue as long as it is needed.

http://www.bayern-innovativ.de/eHUB

http://www.berchtesgadener-land.de/klimaschutz/emobilitaet


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The opportunity for direct transnational exchange of knowledge and cooperation was not very well

accepted by the stakeholders themselves thus will mainly be kept alive through the service point itself

which will communicate relevant international information, strategies, examples etc. as part of its service.

e-HUB – Helpdesk – Alpine Pearls (PP14)

Role, Target, Activities

For the Austrian Partner Alpine Pearls, an external expert (im-plan-tat Raumplanungs-GmbH & Co KG)

has been commissioned. „im-plan-tat Raumplanungs-GmbH & Co KG“ is a technical office for spatial

planning with 2 locations in Lower Austria and is working mainly on projects that are concentrating on

mobility planning (especially electromobility, e-car sharing, charging infrastructure planning and touristic

aspects).

im-plan-tat was commissioned by the project partner "Alpine Pearls" within the project e-MOTICON

exclusively for the content elaboration within WPT2 and WPT3 and therefore does not implement a local

e-HUB website. im-plan-developed a transnational strategy for e-charging infrastructure ("action plan")

in the field of tourism as well as a touristic e-mobility concept for the Alpine Pearls destinations with the

focus on the e-mobile journey within / through the Alps taking the needs of the Alpine Pearls destinations

into account.

As no virtual help desk is being implemented, the focus is on the physical tools of the help desk (such as meetings, interviews, and workshops).

In detail, the following tools were implemented:

• e-hub workshop with members of the Alpine Pearls destinations during the general meeting of

the Alpine Pearls from 11.-13. November 2017 in Bled, Slovenia and additional personal

meetings with representatives of the Alpine Pearls destinations during the general meeting of

the Alpine Pearls from 11.-13. November 2017 in Bled, Slovenia

The aim of the event was to show the participants (representatives of the Alpine Pearls destinations)

the status quo, trends and best practice examples in the field of (tourist) e-mobility as well as to

exchange among each other (e.g. best practice exchange). In the course of the workshop, the

participants were asked to give an insight into the current situation of e-mobility in the respective

community or to share their personal experiences with the workshop leaders as well as with the rest

of the audience.

The following municipalities participated the event (among others):

Mallnitz, Moos in Passeier, Neukirchen am Großvenediger, Villnöss, Werfenweng

• e-hub events / meetings with local representatives in tourism during e-car-challenge in

June/July 2018 (e-car-challenge itself was not part of the project)

During an e-car-challenge through South Tyrol and Austria, organised by im-plan-tat, four Alpine

Pearls municipalities have been visited by e-cars (eight different models) in order to meet up with

touristic representatives of the destinations. Especially tourist companies such as hotels were invited

through the local tourist associations, but also representatives of the tourist associations themselves


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and of the municipalities participated the events. The municipalities, in which the meetings/events

took place are: Mals, Moos in Passeier, Villnöß and Werfenweng. The main results of the meeting

were: dissemination of information regarding the implementation of E-CS at tourist

hotspots/companies, exchange of experiences, clarification of open questions, establish contacts,

experience e-mobility live (e-cars of e-car-challenge were present at the events).

June 30th, 2018: meeting in Mals im Vinschgau

June 30th, 2018: meeting in Moos in Passeier

July, 1st, 2018: meeting in Villnöß

44July 2nd, 2018: meeting in Werfenweng

• telephone/skype meetings or additional personal meetings with touristic representatives of the

Alpine Pearls destinations, proposal of a counselling service

November, 30th, 2017: Werfenweng, Matthias Mayerhofer (mobility coach)

June, 4th, 2018: Ratschings, Thomas Gschließer (managing director tourist office Ratschings)

June 5th, 2018: Green Mobility, STA - South Tyrol Transport Structures AG, Harald Reiterer (division

manager)

July, 10th, 2018: Les Diablerets, Steve Grisoni (director of tourism)

July 23rd, 2018: Neukirchen am Großvenediger, Ingrid Maier-Schöppl (managing director tourism

association)

July 24th, 2018: Mals im Vinschgau, Silvia Tumler (project and product development holiday region)

July 26th, 2018: Interlaken, Michael Glarner (construction management of Interlaken)

• final e-hub workshop with members of the Alpine Pearls destinations during the general

meeting of the Alpine Pearls on 1st of October 2018

The aim of the workshop was to communicate the preliminary findings of the E-MOTICON project

to the stakeholders of Alpine Pearls communities and to motivate those to disseminate this

information to other local stakeholders in order to accelerate the development of tourism charging

infrastructure. Various providers of charging stations, which are suitable for use in the tourism sector

(best bidders of the framework call for tender), were invited to present their solutions during the

event.

In addition, the representatives of the Alpine Pearls destinations were invited to exchange ideas with each

other via the project-internal networking platform WP T4, where a separate area on "e-mobility in

tourism" was set up, questions were asked, and documents were provided on the platform.

E-HUB local website

No website


In the course of the project, there was a very different level of motivation of stakeholders in the

communities to take (further) direct action in the field of e-mobility. Although the interest in the topic is

consistently there, some of the municipalities of the Alpine Pearls network are currently not actively


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taking measures to expand the charging network because they have not yet seen the need in taking actions

or, in some cases, other priorities for the municipalities or tourism associations are present so that

electromobility is currently not forced. Therefore, the attempts to get in contact with the municipalities

were slightly difficult sometimes. Often, the first charging points have already been implemented in the

municipalities and now the stakeholders want to wait for the user frequency before further measures are

implemented.

As already mentioned, the contact persons of the Alpine Pearls communities were also invited to

participate in the Networking Online Platform. In relation to this, however, it was found that the contact

persons prefer direct contact and show little interest in an online exchange, or perhaps even the previously

necessary registration on the platform is a hurdle.

Lessons learned

During the workshop in November 2017, good exchange between the various Alpine Pearls destinations

could be achieved. The different experiences, needs and wishes could be collected, and the participants

were very motivated and interested. A very constructive exchange among the ~50 participants was

possible, the communities could learn from each other and take something from the workshop with them.

The opinions of each individual could be taken up and so be included in the further course of work (even

if not all the participants asked leave to speak).

The personal exchanges on site at the events during the e-car challenge worked very well. The interest in

an exchange regarding the implementation of charging stations in the tourism sector was mostly very

strong in the municipalities. In particular, the presence of electric cars at the meetings was received very

positively and showed participants how technologically advanced electromobility already is right now,

how well it is accepted and the urgency of expanding the charging station network in tourism was

perceived.

The municipalities were also invited to take advantage of additional Skype / telephone meetings in order

to work on the specific opportunities for the destination to promote electromobility, in particular the

further development of on-site charging stations. However, this possibility was only occasionally

embraced. There have been a few telephone meetings with those communities in which there is currently

a concrete need for action. In some of the contacted communities, there is currently no urgent need for

action from the local representatives’ point of view, or the issue is not (yet) being addressed due to other

urgencies.

The invitation to exchange via the networking platform, which was made several times by mail but also

in person, was not accepted, but the stakeholders rather contacted the e-hub partner directly with their

concerns or exchanged their personal information with each other. The reason for this is presumed to be

that the stakeholders prefer direct personal contact and show little interest in an online exchange, or that

the prior required registration for the platform is a hurdle for most.


The exchange with local stakeholders could be accelerated by the various activities of the project partner.

In some municipalities, there is a concrete need for action and measures should be taken promptly

regarding the expansion and optimization of the charging station network.


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Pag. 27/75

In the further course of the project, recommendations for the individual municipalities were elaborated on

the basis of the respective local situation of the municipalities and the current fields of action (see Activity

3).

e-HUB – Helpdesk – Bayern Innovativ Ltd. (PP15)

Role

Within the e-HUB platform for each target groups tailored

information was provided regarding Motivation (e.g. Why to

deal with e-Mobility?), funding and financial support (e.g. What

financial support to receive for setting up eCS?), information of

electric vehicles (e.g. Which e-vehicle is most suitable?),

electric charging stations (e.g. Which charging solution is most

suitable?), and the suitability for daily use (e.g. How does

charging work?).

Finally, the visibility of electromobility shall be increased and

thereby, awareness, interest and decision-making in favour of e-

mobility risen as option for low carbon mobility and transport.

In order to convince PA’s, municipalities but also other

stakeholders, companies and members of the public, a map-

based platform will be generated.

Target

Public authorities as main target group of the e-MOTICON project, companies considering the change of

their fleet to electric vehicles and finally, the interested (potential) e-Mobility user.

Activities

A. Identification of demand of public authorities on information platform

To identify the demand of public authorities and municipalities, respectively, as well as to fulfil the

transnational approach of this project, the two project partners Bayern Innovativ and WFG organised a

workshop with representatives of public authorities as well as stakeholders from Bavaria and Austria.

The idea of the workshop was based on a previous initiative between Austria and Bavaria called

„energylab - Shaping the future of energy regionally “. The energy lab was a temporary idea hub for the

development of novel approaches in the energy sector on a regionally level. The objective was to identify

regionally but transnationally between Austria and Bavaria new concepts in the wide range of the energy

sector. One part of this initiative was also dealing with electromobility and especially the increase the

visibility of electromobility. The initiative involved stakeholders on different levels of decision making:

participants from industry, retail, municipalities, public authorities, regional and federal politics, energy

providers and service providers as well as institutes and start-up companies.

With regards to emobility the key question was „How to push electromobility in the region?“. One

approach of the energy-lab was the initiative „Increasing visibility of electromobility“ (German:

Sichtbarer Aufbruch Elektromobilität). This initiative was meant to support the initiation and operation

of a service platform for electromobility. The platform should provide a first-hand approach and online-

based platform for practical guidance on topics related to electromobility, such as motivation and

advantages of electromobility, technology of electric charging and the economic feasibility of today’s


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Pag. 28/75

electric vehicles. The idea behind was to provide easy and fast access where in the region the required

help can be found. The offer should include experts that may inform companies on the advantages electric

vehicles in the fleet and run the fleet economically (also see P&L activities of Hochschule Kempten and

WFG on this issue), how to build up appropriate charging infrastructure as well as on how to develop

electromobility concepts for a region. Experts and regional contact points shall offer citizens and

companies the necessary knowledge to change to electric vehicles (see also best practices of Bayern

Innovativ provided in WP 4).

Organisation and participants:

The call for action was initiated by Bayern Innovativ with the support of WFG. A round table and

workshop was organised in the venue of WFG in Freilassing with the participation of stakeholders from

Bavaria and Austria. Participants were: one consultant expert on electromobility moderating the

workshop, three climate protection managers from Bavaria representing DE215 Berchtesgadener Land,

DE21G Mühldorf am Inn and DE21M Traunstein, one energy provider/ provider of charging solutions

from Bavaria, one Start Up company offering new mobility solutions from Vienna, one representative of

electromobility club Austria, one expert on electromobility from the chamber of crafts in Munich.

Furthermore, the project partners from WFG and Bayern Innovativ.

Methodology:

A round table was organised introducing each partner and his relation to electromobility. The e-

MOTICON project was presented by WFG. The pilot activities and particularly the e-HUB activities were

presented by Bayern Innovativ. Afterwards, mutual interests, expectations and demands were formalised.

After a lunch break a workshop was carried addressing the following questions:

1.) Contents: „What shall the platform offer and achieve, e.g. Technology infos, events, service providers,

consultants, driving events, eCar tests, collective orders, support for funding?“

2.) Realisation: „How can the platform be realised, for instance, website, content management and

maintenance, service, hotline, communication platform…? “

3.) Financing: „How high are the estimated

costs and how can it be financed? “

The questions were discussed in a moderated

session using a white board. The discussions

were ranging around the following issues:

• using eHUB and eMOTICON project was

well supported

• it should be an information pallet providing

answers to mobility requirements up to

where is the location of the next charging

point

• support for mobility concepts: a platform for

municipalities of one form; companies

should be involved

• the information platform should have a

branding with high recognition value

Fig.: White board of trans-national workshop


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Pag. 29/75

• the platform should include already available information, best practices and guidelines

• a demand is on a practical level required: how are the service providers in the region, engineers for

installation of a charging point

• using the „ladeatlas Bayern“ as concept to build on and to map activities, service providers, charging

points, etc. (See above)

• demand for municipalities to have access to back end data of the charging points to analyse the usage

and make possible prediction for the need of more charging points

Tools used:

Oral presentations, laptops, a beamer, a flip chart, a white board, coffee and snacks (candy bars from

snickers, mars and bounty as well as fruits and cold drinks).

Outcome:

• all participants agreed the eHUB approach „Information and implementation platform“should be

continued and realised

• content wise a lot of synergies were identified between eMOTICON and the energy lab initiative

• a web-based information platform shall be installed providing support on technique and regional

activities / contact persons / service providers

• a regional mapping should be provided based on the ladeatlas Bayern

• based on the information platform and mapping tool other regions maybe be involved in order to support

electromobility on a supra-supra-regional and transnational level

• setting up and testing shall be started in a defined region; at later stages other regions shall be included

• first template of the information platform and mapping tool may be financed by eMOTICON; however;

long-term the municipalities and local stakeholders must find a business model for financing

Definition of actions and next steps:

• Designing structure of the information platform

• tender for the platform and offer by the tenderer

• Definition of the pilot regions

• Definition of Best practices

• Coordination of the collaboration between Bavarian and Austrian partners


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B. Setting Up eHUB information platform (web-based)

The eHUB information platform was set up

on the server of the Bayern Innovativ. The

basic structure was according to the

requirements by the project (Description,

Notes about funding, Link to eMOTICON

website, internal networking platform as well

as the other two Pilot activities P&L and

eTRAIL). The host’s CRM system was used

and due to these limitations occurred (see

below).

The objective pursued with the Bavarian

eHUB information platform was

concentrating on:

• Information on charging infrastructure:

Technologies, business models, regulations, funding programmes and supporting tool (e.g. checking

lists)

• Illustrating activities around the topic of charging infrastructure in the pilot municipalities

• Exchanging best practices with other eHub regions of project partners

• Provide a tool for public authorities and municipalities analysing charging infrastructure (eMAP, see

below)

This concept is according to the eMOTICON requirements on front-end and back-end space by

Province of Brescia.

In the first version, the eHUB information platform was planned in a schematic structure with the five

main categories Technology - Business Model - Regulations - Funding - Working space. Each category

was designed to have subcategories as follows:

• Technology: eCars - Operation - charging - Roaming/Interoperability

• Business Models: EV Market - EV Market Germany - Energy Supply - Business Models

• Regulations: EU Policies - Policies Germany - Policies Bavaria

• Funding: EU funding - Funding Germany - Funding Bavaria

Additionally, an area for downloading information.

However, feedback from PA’s and experts let us to the decision to revise this first concept to be tailored

more to the three target groups of Public authorities/municipalities - Companies - Citizens.This change

was going along with the decision of the hosting organisation for a entire relaunch of the website with

implications for the eHUB platform. The relaunch was first to be terminated in July 2018 but for other

reasons had to be postponed to September 2018.

Fig.: eHUB Landing page


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Therefore, we decided to change the entry into the platform

depending on the target group. Behind each post of entry,

the same structure was used addressing the following

issues:

1. Motivation with overriding question „Why should a PA

/ company / citizen deal with electromobility “?

„Who gives me first hand support?“ - For a PA the contact

shall be different than from the citizen

2. Charging infrastructure: Technology, Costs, operators,

roaming, locations etc.

„Wich are the charging systems relevant to me? “ - e.g. a

PA will be interested in systems public accessible up to

Ultracharging, a company more in the costs of a AC, the

citizens in roll boxes

3. Funding programmes for public accessible charging is for a PA different than for companies on a

closed premise, while it might not be available for the citizen at all. „Which is the most appropriate funding

programme for my purpose? “

4. eVehicles: „Which is the most suitable eCar for me as PA/Company (Fleet) / private person?“; „What

are the costs and is a EV suitable for me?“ and this is different for a PA with one EV compared to a

company with a fleet, where some of the combustive vehicles may be replaced by EV, up to the citizen

who needs a vehicle for short as well as long range distances.

5. „Daily usage“: hands on approaches and solutions for each target group to successfully realise the

implementation as well to overcome challenges.

Based on this tailored approach we would like to continue the eHUB in future to increase the market

increase and usage of electromobility.

C. Conceptualising criteria of a mapping tool (eMAP)

Objective:Increased visibility of activities, stakeholders

and service providers dealing with electromobility

through extension of the already existing lade atlas

Bayern. The localised information should additionally

be illustrated in a different way from the existing

charging points.

Fig.: eMAP concept

Fig.: eHUB helpdesk - Access to front-end for

PA’s


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Prerequisites:

Charging map (geographic map localising

charging points and their characteristics)

similar as ladeatlas Bayern and analysing

function of backend data

The analysis function will include location

information (address, GPS), information

about the charging point (provider,

technology, status information) as well as

roaming. Analysis of the backend

information should be able to be carried

out in an easy way.

Functions:

• Four Log ins for the municipalities of the test

region and the provider for analysis of the backend

data as well as access to the content management

system.

• CRM System with an easy to use mode for data

input and alteration

• Graphic illustration in a symbol/icon

characterising the kind of feature (event, service

provider etc.) with hyperlink and possibly fading

function for instance for activities of the past.

• Mapping of the activities, stakeholder and providers with two main categories (POI): activities and

information points (e.g. communal information dates, workshops, information point, contact person in the

municipality, eCar sharing) and service providers (e.g. eCar retailer, crafts, engineers, energy providers,

IT-Solutions, consultant). All most be related to electromobility.

• Furthermore, the tool should have a filter function for the user to quickly select the category of interest.

• The eMap should be generated as an iframe to implement it within the e-HUB information platform as

well as linking it to other pilot activities of e-MOTICON.

• Long-term it was foreseen to maintain and update the data by the pilot regions themselves.

Tendering of mapping tool:

Three providers of mapping tools were invited for tender. Two of them made an offer. The most economic

was chosen.

Production of mapping tool:

The mapping tool was programmed by a StartUp Company based in Munich. In this trial version we

provided public accessible data for stakeholders dealing electromobility.

Fig.: Mapping activities in pilot regions

Fig.: eMAP Landing page


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Running and maintenance:

The trial version has not been run long time enough to come to a conclusion. Challenges experienced see

below.

E-HUB local website

WFG + Bayern Innovative. Both sites will only be available in German – Bavarian e-HUB

Link: http://www.bayern-innovativ.de/eHUB


Main challenge was underestimating the required capacities for realising the pilot activities. The

perception of the objectives by the PA’s very absolutely positive and encouraging. However, due to the

complexity of the topic of electromobility, it is difficult to find the right focus. Compared to regular

combustive automotive with a simple and established system of petrol stations, the topic of electromobility

demands far more stakeholders. The unclarity of business models, the actual role of PA’s and

municipalities, the lack of information, controversial discussion in public and media, up to a range of

more or less trustable providers of consultancy services as well as electric and charging providers made

it difficult to set up an information system that provides neutral answers to these issues.

For setting up the systems and providing it with content the designated period for this pilot was too short

from our point of view. The establishment of novel platforms require more time. This may only hold true

for the host of Bayern Innovativ and maybe improved with outsourcing such activities. Of course, it all

depends on the degree of detail of the provided information as well. However, the range of demand from

PA’s / companies / citizens for information is out there. The challenge is to cover all levels from the

beginner to the most advanced PA. e-MOTICON may contribute to it with guidelines and best practices

as well as a comprehensive strategy compiled. For us it was difficult to realise all the ideas completely

under strict and not always understandable instructions. The ample numbers of documents to be provided

for the project management was not helpful to achieve our goals as well.

Another issue coming up was the issue of data protection. With the new European law on data protection

some uncertainty came up how to proceed with information required for the mapping tool. At the end, we

had to hold the mapping of service providers with the need for clarification first.

Certification of service providers offering or selling their products/consultancy does not exist for the topic

of electromobility yet as far as we know. More and very strict regulations by the EU are required to restrict

dishonest providers as this may risk the entire endeavours of successfully implementing electromobility.

No linkage to the other pilot activities of e-TRAIL and P&L was carried out also there were some

outcomes available at the end of the polis activities that could have been integrated.

Lessons learned

The above-mentioned challenges brought us to the conclusion that there is a need for objective/neutral

providers of information as well as standardised service providers.

http://www.bayern-innovativ.de/eHUB


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Electromobility is still in a childhood stage and growing to maturity. This raises the question on what kind

of support should be given. We believe it is not about to convince a PA with all force to invest and decide

on charging infrastructure right now. Our experience is that the prerequisites and the demand for

information from the PA’s and municipalities is covering a wide range. Beginning from PA’s who are

completely overstrained of the topic as they never had to cope with it before and raise very basic questions.

Up to PA’s that are very encouraged and engaged already in electromobility as they foresee an additional

value for their region - either from a perspective of climate and nature preservation or for a reason to make

the region more attractive to tourism.


Due to the fact that electromobility is a rather novel topic nowadays, it raises a strong demand for

information, discussion and exchange of information. A web-based information platform is currently the

most common and accessible platform for the the different target groups mentioned above. However, the

questions raised by the groups are different and therefore, a customer-specific platform is advisable. This

goes along with the development of webpages as well as other web-based tools: due to the huge amount

of data available to find a method to select the relevant data accordingly to the customers interest. At

Bayern Innovativ we are going new ways with a complete relaunch of our web-page that will address

exactly these issues. The implementation and continuation of the eHUB platform is planned.

As described above we believe that increasing visibility of electromobility will be important for its

success. To increase the visibility and to promote it we are planning to continue the eMAP activities first

of all with the three regions.

Transnationally the energy lab activities will be important at a cross-border collaboration of the activities

and it is planned to continue the initiative.


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3.2 Activity 2 – Transfer and collect information to local authorities and users


The involved pilot regions:

PP02 Province of Brescia (IT) – coordinator; PP03 Piedmont Region (IT); PP05 Lombardy Region (IT);


Piedmont Region

Entire Piedmont Region

Lombardy Region

Lombardy Region in coordination with Province of Brescia.


The Gorenjska statistical region is one of the twelve statistical regions of Slovenia. It covers the area of

2.137 km²; it has about 204.000 people living on this area. The biggest city in the region is Kranj with the

population of about 37.400 people. 7 out of 18 municipalities have a strong tourist destination character.

Just one single destination of TNP in one of the municipalities is counting 2 M tourists in a year.


Piedmont Region

The main stakeholders of Piedmont Region for this activity were its 1198 Municipalities, that manage the

development of E-CS network on their own territory. In addition to them, other involved stakeholder were

Province Adminstrations and Torino Metropolitan Area (e-MOTICON Observer), E-CS related

companies, local power producers and Associations of citizens.

Lombardy Region

Public Administrations, Public Companies interested in e-mobility, Public transport companies, SME

operating in the automotive field and the Lombard mobility cluster.


In Gorenjska region they are 18 municipalities and Tourism institutes, E-CS operators and energy

distributer that are the relevant key stakeholders to be addressed and regional target groups in terms of

policy implementation. In terms of users of e-infrastructure the target groups are residents, as long as the

charging at the public E-CS is free of charge, and the tourists or one day domestic visitors.


Piedmont Region

On 10 October 2017, as part of the Smart Mobility World event in Torino Lingotto, a workshop,

dedicated to the Municipalities of Piemonte with over 10,000 inhabitants was organized. The aim was to

inform local administrators, in a simple manner, on the technological innovations in the field of

recharging infrastructures and on the various open topics (standard plugs, powers, interoperability, etc.).


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The workshop also served to collect from the local PA, suggestions, best practices, and ideas to be used

for the development of the e-MOTICON Strategy and the RAP of Piemonte.

In order to gather the suggestions of the Municipalities attending the workshop, in the second part of the

meeting a word-cafe was organized, dividing the participants into small homogeneous groups according

to the size and vocation of the Municipalities. At the end, all the results of the discussions were

summarized in a single document, reporting ideas and suggestions about the topic.

Lombardy Region

The Lombardy Region organized 12 local meetings, one for each Province of the regional territory. The

aim of the local meetings was to disseminate the current regulatory provisions in the field of electric

mobility at European, National and Regional level and to show the e-MOTICON project to the Public

Administrations and private stakeholders. These meetings started in February 2018 and they ended in July

2018. During these six months, Lombardy Region collected needs, expectations and proposals from all

stakeholders of the Region and collect useful info and input to elaborate the Regional Action Plan of the

project.

On May 2018, Lombardy Region organized a specific local meeting in cooperation with Province of

Brescia and R.S.E. S.p.a. During this meeting e-HUB pilot project, in particular the help desk, was

presented to the key stakeholders.


The methodological approach was to find on line or through direct communication the relevant local

policy documents facilitating measures of e-mobility. Each one of the available and acquired documents

has been examined to find policies addressing e-mobility. Findings and extractions of documents

addressing e-mobility policies were put on the e-HUB website under Documents.

Presentation was made for the meetings with local authorities presenting:

- e-MOTICON project and its activities.

- E-TRAIL actions

- E-HUB actions

- Strategy and methodology and content of Regional action plan

- Knowledge capacity building actions

- General on national policies, EU AFID directive, national financial incentives, already done municipal

activities on the area of e-mobility, general or specific actions planed in the near or far future,

challenges, obstacles, needs, problems, solutions …

Each meeting acquired preparation upon the available territorial or sectoral policies on e-mobility for a

specific location. Meetings have been scheduled by phone call or doodle and e-mail. In average the

duration of the meeting has been 1 and a half hours. After the meeting the quality assessment questionnaire

was sent to the meeting members and a caption of the main findings was made for each of the meetings.

Feedbacks from municipalities were translated and sent to the e-HUB lead.


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3.2.4 Problems / challenges of implementation Objectives versus results

Piedmont Region

The main problem was to reach in some way administrators and/or public officers of Municipalities in

order to invite them the to the workshop. There are 1206 Municipalities in Piemonte, the most of all

very little, so it was very difficult to find a person involved in the e-mobility topic.

Lombardy Region

Most participants in workshops and meetings believed that e-mobility is discouraged by absence of E-CS

and interoperability is unknown concept. It is essential to create the culture of electric mobility within the

Public Administration and among the main stakeholders through continuous and updated training

(innovations).

There is little propensity to complete the evaluation questionnaire, face-to-face interaction is preferred.


A problem was that not all contacted municipalities had dedicated time for a meeting. Also, we haven’t

been able to meet with all of them for other reasons; however, we are going to, even if it means after the

official end of the activity – with lead confirmation of extension. Another problem identified has been

that not all municipalities have dedicated policies for e-mobility and are not planning to prepare them.

They are also more in favour of ad-Hoch actions then the carefully, strategically and in detail planned

ones. Most of them are cooperating quite well with regional and national service and equipment providers.

The length of waiting for a feedback is in average very long, counted in weeks, months although the initial

response was very positive. The promises by municipalities of sending agreed documents or inputs have

not been done by now. The reminders, calls were made.

The one less expected result has been that since the web page e-HUB is also in English people all over

the world are visiting the page. Most searches are organic searches. In 90 days there were 107 visitors

from Slovenia, 8 from USA, 7 from Germany. From Bulgaria, Greece, Italy, Spain there were 3 visits

from each of the countries, from Australia, Austria, Canada, Croatia, Czech Republic, Hungary, Romania

and Switzerland 2 visits each country and then visits were noted from Costa Rica, Colombia, Belgium,

France, Ireland, Malaysia, Singapore, Peru, Netherlands, Poland, Ukraine, Sweden and others.

3.2.5 Lessons learned

Piedmont Region

The meetings with the Municipalities, which are the “last-mile” in the development process of the

charging network, are fundamental for understanding the real problems that a local administrator has to

face on- field. This allows higher-level organizations, such as the Region, to develop planning tools that

meet the real needs and try to solve the real problems of the Municipalities.

Lombardy Region

There is a huge lack of knowledge in the field of electric mobility, especially by smaller Public

Administrations. There is also a deficit with regard to the knowledge of the regulatory provisions in force

and the obligations for public administrations. The concept of interoperability is almost unknown even

among private stakeholders. Training and dissemination activities towards local authorities and


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stakeholders are essential for the dissemination of knowledge and skills in the field of electric mobility in

general, and of interoperability in particular.


The analysis of the existing strategic documents facilitating measures of e-mobility in the region shows

that not every municipality has the documents to address e-mobility. In fact, 6 municipalities do not

mention e-mobility at all in their documents; others have a sentence or a chapter. In the minority they are

ones who are progressive and address this on paper and in actions. The good point is that almost every

municipality is implementing E-CSs and more and more also buying e-vehicles, even if they do not have

plans, policies on paper. The majority of the municipalities are very keen on acting upon the opportunity

(financial incentive – national calls for subvention for purchasing E-CS, financial national subventions

for purchasing e-vehicles) without basis of strategic planning. The municipalities are addressed directly

by the investors in and operators of e-charging infrastructure spreading their network and increasing their

market in the region. Some municipalities are giving almost free hands to the investors, even paying the

costs of electricity, other are more held back. The final result is that the biggest private company in

Slovenia, which manages most of the gas stations in Slovenia, provides fossil fuels, is a distributor of

electric energy …, and has now a wide spread net of E-CS across Gorenjska region and Slovenia, is

strengthening their position on the market. It is also a part of a Dutch eRoaming platform. The smaller

regional distributer and operator of E-CS had no other choice but to get in alliance with this company.

The upside of this is that each E-CS managed by this company – Petrol – is interoperable and included in

the eRoaming platform, having the opportunity of being promoted to the users. Petrol is the only one who

is already charging for the services, even if now only on highways. The downside is obviously a threat of

the market monopolization, lack of competitors which means higher prices. Regarding the obstacles:

- Many of the municipalities visited wish to purchase mini e-buses or e-vehicles with national or any

other kind of co-financing.

- The problem is that e-mini buses able to drive on the hilly terrain are not identified, the fear is that

they would also be too expensive as hydrogen ones are.

- Second problem is that national level sets the rules in their calls giving subventions for the purchase

of e-buses enabling only city municipalities, like Kranj, and the ones who have air quality

measurement done, to participate in a tender, excluding small or touristic municipalities from having

the opportunity to apply. The measurements of air quality is done and location decided by the national

Agency for Environment, which is with the Ministry of transport also preparing tenders for national

subventions regarding e-mobility.

- Most of the municipalities visited are of the opinion that their e-infrastructure satisfies the current and

the future 10-year demand, what is lacking is the demand side.

3.2.6 Outcome and outlook for the future (regional / transnational)

Piedmont Region

Constantly improve the network of Municipalities interested in electric mobility and in recharging

network. Maintain the transnational network created by e-MOTICON. Organize new seminars, workshops

and webinars after the project ending.


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Lombardy Region

A virtual help desk at the regional level is needed, which can also spread economic opportunities (calls

for tenders) linked to EU, national or regional funds. It is also essential to show good practices, especially

for the smaller territorial realities, so that they can be replicated and contextualized more effectively.


The outcome is positive in terms of experience, first steps of initiating and strengthening the cooperation

on this field, setting the basic conditions and motivating them for the future steps. The outlook for the

future is to keep up those activities and put even more effort in getting them involved. On the transnational

level – the activity is addressing local authorities and users - title. However, the knowledge capacity

building activity with curricula prepared on the transnational level in e-MOTICON has been announced

on the meetings. The curricula is planned to be uploaded on the e-HUB website and promoted throughout

the region via our communicational channels (monthly e-news, mails …). The outlook for the future

transnational activities is in hope of sustainable cooperation with e-MOTICON partners in sharing good

practices and policy actions and anything contributing to e-HUB usability.


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3.3 Activity 3 – Guidelines (policy recommendations) on e-mobility for local public authorities and

coordination of local networks


The involved pilot regions:

PP02 Province of Brescia (IT) – coordinator; PP03 Piedmont Region (IT); PP07 Soča Valley

Development Centre (SLO); PP08 BSC, Business Support Center, Ltd, Kranj, Regional Development

Agency of Gorenjska (SLO); PP14 Alpine Pearls (AT).

Piedmont Region

Entire Piedmont Region


Goriška region NUTS SI043.






Alpine Pearls

The pilot region includes the Alpine Pearls network, in particular communities in Austria (Mallnitz,



The other municipalities of the Alpine Pearls network (which actually comprises a total of 25

municipalities, including those in other countries / regions) were not excluded from the project, but rather

are mostly included in the RAP of other project partners or on the part of the municipalities, currently no

interest / need for action / need for support regarding e-mobility/e-charging infrastructure has been

expressed.


Piedmont Region

Municipalities and Charging Point Operators


Municipalities: 13

Sectoral agencies: 7

Infrastructure & (public) service provider: 2



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Target groups and key stakeholders for local authorities 18 municipalities of Gorenjska region, Institute

for Tourism Bohinj and Triglav National park.

Alpine Pearls

As target groups and key stakeholders especially all contact persons in the field of tourism were selected.

For this purpose, the aim was to include, in particular, the contact persons of the local tourist boards (such

as tourism directors) and especially tourist businesses (such as hoteliers).

Hoteliers act as very important stakeholders in the implementation process of charging infrastructure in

the tourism sector, as the focus in the future will be on the charging at night directly at the accommodation.

This provides the guests with a high level of comfort and safety, and the charging processes can be

coordinated with each other through intelligent load management.

In addition, also mayors or stakeholders in the field of construction management or mobility were

contacted.


Piedmont Region:

Regione Piemonte intends to issue a Resolution of the Regional Council to approve a document of

guidelines for municipalities that intend to install public charging points in their territory. This was one

of the most important requests made by the Municipalities during the October 2018 workshop. The

regional guidelines reflect the concepts of interoperability of the e-MOTICON Strategy and foster the

integration with the electronic ticketing regional system for public transport. Regionale guidelines have

been developed in agreement with the Municipality of Turin, which will use them in its own tender for

the development of the urban public charging network.


Implementing bilateral meetings with municipalities and other relevant stakeholders in the region in order

to share and transfer information from transnational level to the local one and mostly to identify status-

quo and corresponding needs in the field of e-mobility in each municipality. The results of this activity

will than feed the preparation of RAP.

In RP2 two bilateral meetings took place. PRC met with Triglav National Park, 2 local tourist

organizations that operate within TNP borders and BSC (PP8). Topics of discussion: e-HUB activities,

relations to T2, possible and most appropriate definition of pilot region and area of focus. Discussion

about the roles of PPs (PRC and BSC) within the targeted area and in regard to different stakeholders

common to both PPs, distribution of tasks, discussion about the most appropriate way of tackling the TNP

region. More details in “e-HUB bilateral meeting report RP2”.

In RP 3 15 bilateral meetings took place – with 13 municipalities in the region and 2 stakeholders (1

service provider Petrol d.d. and 1 energy operator Elektro Primorska d.d.). We also presented e-

MOTICON project and the activities regarding RAP preparation at the Regional Council of Goriška

region (31/5/3018) attended by mayors and regional development agencies. The Council reached the

conclusion to support regional approach to charging infrastructure planning.

Methodology: face to face discussion and interview, supported by presence lists and short meeting report,

plenary presentation with discussion.


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Tools: bilateral meetings, interview, plenary session.


Methodological approach of policy recommendation given in e-MOTICON Guidelines is as we agreed

within e-MOTICON project. The pilots implemented to test certain concepts, tools will result in test

results generating the inputs for the Guidelines. In e-HUB the aim was to develop and test online help

desk that will inform and educate stakeholders about e-mobility and give them opportunity to ask

questions, contribute to the promotion of e-mobility. Furthermore, it is a tool aiming to connect local

public and private stakeholders in order to create regional overview on e-mobility and establish regional

network, as well as national and transnational network. The transnational aspect is demonstrated by

English version of the webpage, providing European overview on e-mobility, providing EU policy and

Alpine Space strategic documents developed in e-MOTICON, enabling foreigners to use and be actively

involved in knowledge capacity building. News and information are provided also from abroad thus

transferring information into the region.

Establishing the network requires numerous interactions with public and private stakeholders, domestic

and foreign. This activity goes beyond the time scope of the pilot and project.

Activities of the project partner regarding the Guidelines for policy recommendation have been:

- Studying the existing local policies for each of the municipalities.

- Preparation on each meeting with public local authorities.

- Identification of state of play in the municipality and the needs, plans, problems, challenges,

opportunities, weaknesses.

- Introducing the meeting evaluation template, gathering and translating the evaluation reports to get

the feedback from the local public authorities on the policy recommendations.

- Strengthening the cooperation with public authorities and private stakeholders regarding the planning,

preparation and implementation of the policies on e-mobility implementation.

- Increasing knowledge capacity of local public authorities with available means and knowledge.

- Supporting cooperation of municipalities in joint actions and projects that support homogeneous

diffusion of e-charging infrastructure.

- Keeping the e-hub platform active regionally and transnationally.

- Process of RAP preparation.

- Cooperating with national public authorities to find and develop supportive policies for local public

authorities in regard to financial incentives and diffusion of e-charging infrastructure and e-mobility

in general.


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Alpine Pearls

The following actions were taken by the project partner in order to elaborate guidelines on e-mobility in

the tourism sector for the selected Alpine Pearls communities:

• analysis of the status quo in Alpine Pearls member villages concerning all matters of e-mobility

as well as the potential for development as baseline for the transnational e-mobility concept

o sending questionnaires on "Tourist E-Mobility" to all Alpine Pearls destinations in October / November 2017 (high response rate!!)

o bilateral exchange (meetings, e-mail, skype-meetings, phone calls) with Alpine Pearls member villages

• Creating a framework tender for e-charging infrastructure in Alpine Pearls accommodations

and obtaining offers from international charging station providers o the offers of the three best bidders were included in the checklist (see below) and the products

especially suitable for use in tourism are recommended in the checklist • development of a checklist for the implementation of charging infrastructure for electric

vehicles at touristic sites within the Alpine region o contents: Why is the implementation of charging infrastructure for touristic purposes worthwile?

What has to be considered when implementing a charging infrastructure for cars within the field of tourism? (technical equipment, placement of charging stations, use of electricity from renewable energies, etc.), e-bike charging stations, best practice

• development of an overall e-mobility concept for Alpine Pearls and its member villages with best practice examples from Alpine Pearls villages and also other regions o contents: Accessibility of the Alpine Pearls destinations with electric cars, arrival with your own

e-car, e-mobile routes & meaning charging at the hotels

Based on the exchange with the representatives of the Alpine Pearls, recommendations were elaborated within the scope of the e-mobility concept as to how e-mobility as a complete package and in particular the implementation of touristic charging stations in Alpine communities can happen. In the course of the contact with the municipalities, the tourism managers and also with tourist companies (hoteliers) at the events during the e-car-challenge, it could be found out that many stakeholders, especially the hoteliers still have uncertainties and unanswered questions regarding the concrete implementation of charging stations. These were issues related to the location, the technical equipment of the charging stations, etc. Therefore, there has been developed a checklist to help local stakeholders as hoteliers to embrace the implementation of charging stations and clear up obscurities.


Piedmont Region

The rules and minimum requirements of regional guidelines are not mandatory, but are only

recommendations, so the municipalities can decide whether to follow them or not. Piedmont Region

reserves, however, not to provide public funding for project of recharging infrastructures that do not

follow the approved guidelines.



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Delay in implementation of meetings with municipalities and other stakeholders due to coordination

with RAP timeline. We decided to “use” e-HUB bilateral meetings also for RAP status quo analysis and

gathering of needs and expectations. All planed bilateral meetings were implemented within RP3 as

planned.


It is a problem dealing and motivating public authorities on e-mobility actions if they have no interest in

it, think they are self-sufficient, have lack of funding or internal organizational problems. It is a challenge

to implement any kind of actions within the public authorities which are uncooperative. Cooperation with

private local stakeholders is based on the added value of the cooperation for private stakeholders. In

general, they are more willing to cooperate.


Piedmont Region

The collaboration with the Municipality of Turin to share the goals of interoperability was a concrete

example of collaboration between Public Bodies on the topic.


Bottom down pressure on public authorities is effective tool for motivation of the uncooperative local

public authorities. Vast promotion of e-mobility helps as well as raising knowledge capacity and financial

incentives. Use all tools available and small steps result in a huge change.

Alpine Pearls

With regard to the collection of information on the current situation in the area of e-mobility in the

municipalities by questionnaire, a large number of the Alpine Pearls villages could be reached, which is

very positive.

The elaborated documents (eg checklist) were presented to the stakeholders in the course of the workshop

with representatives of the Alpine Pearls communities on 1st of October 2018 in Werfenweng and made

available for further use. As part of the e-Hub meeting in Werfenweng, a large number of the participating

stakeholders already announced that they are very interested in disseminating the checklist for the

implementation of e-charging infrastructure in tourism locally to further tourist representatives.


Piedmont Region

Regional guidelines are conceived as a document open to subsequent changes, in order to adapt them to

the evolution of technology and business models, through a continuous dialogue with local stakeholders,

both private and public, even after the end of the project.


The findings of the meetings will feed the preparation of RAP.



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Outcome of the guidelines and policy recommendations are needed to be discussed and revised by local

public authorities and private stakeholders. In the future continuation of the initiated activities and

gaining additional regional and transnational project for diffusion of e-mobility is needed.

Tools and methodological approach for the future activities:

- Meetings with national and regional stakeholders

- Group workshops if accepted by the public authorities

- Promotion of e-HUB use

- Promotion of e-mobility on e-HUB website

- New projects on e-mobility

- Facilitating financial funding in research and implementation of e-mobility

- Transnational cooperation with experts.

Alpine Pearls

The municipalities and tourist boards are encouraged to use the e-mobility concept in the implementation

of e-mobility measures. The checklist as well as the tourist e-mobility concept should help the local

authorities in the (further) implementation of charging stations in the tourism sector. In particular, this

document should also be passed on to tourist businesses (such as hotels, restaurants, etc.) for example

through the tourist board, so that tourist businesses can benefit from the information as well.


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3.4 Activity 4 – Diffusion of strategies to the Business as potential investors


The involved pilot regions are:


PP11 Economic Service Agency Berchtesgadener Land (DE); PP15 Bayern Innovativ Ltd. (DE). For

PP15 please see activity 1







The main focus was on the Landkreis Berchtesgadener Land but also neighbouring regions in Germany

(region Südostoberbayern) and Austria (Land Salzburg) were involved in the bigger events to stimulate

exchange.



Target groups were businesses, potential investors, like private companies manufacturing parts for e-

infrastructure, Electricity distributers which often were also E-CS network operators. However, also

public authorities may be counted in the group of investors and operators of e-CS infrastructure.

Preparators of national, regional and local strategic documents are public authorities or private non-profit

entities with public authority to perform such tasks (like in our case). Both are key stakeholders and

potential business investors if business investing is also setting up E-CS infrastructure and being involved

in business models of mobility public infrastructure (getting money form leasing public land to private

investors getting money from leasing public parking lots). Thinking about foreign investors there is only

one option, and these are private companies.


The target groups and key stakeholders addressed by this activity were essentially the same as with the e-

HUB in Berchtesgadener Land. Even though the most important and main target group are companies, an

isolated approach which does not include public authorities and experts would lack in effectively diffusing

knowledge and strategies to those companies whose main business are not mobility, energy or e-mobility.

Still they can contribute a lot to establish e-mobility and provide an additional pillar for public but also

semi-public and private charging infrastructure which can help reduce the public burden of providing all

the infrastructure and additionally helps to establish charging points where they are needed most. Similar

to the public authority’s companies can set an example and act as a role-model for e-mobility and reduce

mental and actual barriers of using e-mobility for their employees, customers and partners.

Thus, the target groups addressed are:


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- Regional companies (retail, craftsmen, industry, tourism etc.) within the Landkreis Berchtesgadener

Land

- Municipalities in Landkreis Berchtesgadener Land

Key stakeholders cooperated with are:

- Regional authority of Berchtesgadener Land (esp. the regional climate manager)

- Chambers in Upper Bavaria (craftsmen, commerce)

- E-Mobility experts and researchers (supra-regional)

- Infrastructure providers



- Using the communication channels available to disseminate relevant strategies and documents

existing, the unique one was e-HUB regional website: e-mobilitygorenjska.si. The website is in

Slovene and English, having a website subpage for posting policy documents relevant for domestic

and foreign stakeholders, enabling diffusion of strategies to the Business as potential investors

- Preparing events and workshops to discuss them

- B2B meetings, telephone conversation …

- Include Business as potential investors at least at the stage of public disclosure of the relevant strategic

document if not even during the preparation phase.


To reach the target groups the project partner in Berchtesgadener Land used the following communication

tools:

- Phone calls/personal emails

- Group email/newsletter

- Website/social media

- Press releases

- One-on-one meetings / bi-lateral meetings

- Small group meetings / local meetings

- Public events / workshops / local meetings

The methods behind communication and having the needed information and answers for the targeted audience

includes the following:

- Research of information on the topic as a status quo at the beginning (supported by the analyses in WP

T1) including online desk research, books, attendance to events for a professional audience, talk to

experts

- Continuous update of information especially regarding funding schemes and national regulations

- Sub-contract of an analyses on business cases to gain new insights as the research during the first

analyses step showed that more in-depth information is needed and requested by the target group

- Expert lectures during public events


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- Information and experience exchange in workshops/round table discussions

- Collection/compilation of material from various sources to be used during conversations

- Support during the planning process / applications for funding

The main information and content provided at these different occasions cover the following topics:

- Technical basis of charging stations and installation

- Interoperability / pricing

- Providers and operators

- Funding and financing for charging stations

- Business models

- Interconnection between e-mobility and grid

- Legal issues

- Challenge and experience exchange

A list of the main meetings/events, which have been organized and/or attended to foster the active

involvement/investment of companies in providing charging infrastructure for e-mobility in

Berchtesgadener Land is as follows:

Date Description Type of

meeting

Associated WP

deliverables / PPs

23.03.17 One-on-one coordination meetings with the

regional authority BGL/climate protection

manager/observer in Freilassing

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

29.03.17 Kick-off “e-Mobility concept”- Exchange

with/representation of e-Moticon +

eHUB/attendance to workshops of the project

“development of a regional e-mobility concept for

Berchtesgadener Land and Traunstein”

External

workshop

D.T1 and D.T3.2.1 /

PP11




e-HUB

bilateral

meeting

D.T3.2.1 / PP11

16.05.17 Workshop with municipalities of northern BGL -

Exchange with/representation of e-Moticon +


“development of a regional e-mobility concept

for Berchtesgadener Land and Traunstein”

External

workshop

D.T1 and D.T3.2.1 /

PP11

10.07.17 Workshop of energy providers - Exchange





External

workshop

D.T1 and D.T3.2.1 /

PP11

10.07.17 Workshop of experts - Exchange



External

workshop

D.T1 and D.T3.2.1 /

PP11


Report

Pag. 49/75



24.07.17 Coordination/cooperation meeting together with

e-Mobility project EnergyLab in Freilassing

e-HUB

Workshop /

Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11, PP15

22.08.17 One-on-one information meeting for retail

company GLOBUS in Freilassing

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

26.09.17 One-on-one information meeting for retail

company EDEKA in Bad Reichenhall

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

29.09.17 Attendance to Freilassing Unternehmerfrühstück

– short verbal introduction of the project,

networking on e-Moticon tasks, service by WFG

(e-HUB) and planned P&L activities

External

workshop

D.T3.2.1 / PP11

09.10.17 Public event /local meeting (C) with large

audience with workshops for PA and investors

(T4) and e-HUB plus workshop for P&L (T3) in

German titled “Nur Strom an Kunden

verschenken? Mit Ladesäulen und

Elektromobilität wirtschaftliche Chancen

nutzen” in Piding

e-HUB

Workshop /

Workshop

for PA and

investors

Public

Event /

Local

meeting

D.C.4.4 and D.T4 /

PP11, PP12, PP13,

PP15

23.10.17 Event with regional and local authorities “e-

Mobility concept” - Exchange





External

workshop

D.T3.2.1 / PP11

27.10.17 One-on-one support meeting for service station

(e-charging station) LANGWIEDER in

Teisendorf

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

01.12.17 One-on-one information meeting for handicraft

enterprise SIETRON in Freilassing

e-HUB

bilateral

meeting

D.T3.2.1 / PP11




e-HUB

bilateral

meeting

D.T3.2.1 / PP11

12.01.18 One-on-one information meeting for renewable

energy service provider ENERGIEKRAFT in

Ainring

e-HUB

bilateral

meeting

D.T3.2.1 / PP11


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Pag. 50/75

16.01.18 One-on-one information exchange meeting for

community Laufen – experience with e-car-

sharing and the according charging station in

Laufen

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

30.01.18 Information exchange on e-car sharing in

Freilassing industrial area Techno Z

Coordination meeting with regional authorities

on signage for charging stations

Meeting with potential local investor and

operator plus expert on business cases

e-HUB

Workshop /

Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11

08.02.2018 Information exchange with Hochschule

Rosenheim and energy provider in Rosenheim

e-HUB

Workshop /

Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11

26/27.02.20

18

Attendance to 5. Fachkonferenz Elektromobilität

vor Ort des BMVi in Leipzig

External

workshop

D.T3.2.1 / PP11

29.03.2018 One-on-one information meeting for handicraft

enterprise Elektro Stadler in Freilassing –

information plus involvement in P&L

e-HUB

bilateral

meeting

D.T3.2.1 and D.T3.2.3/

PP11

12.04.2018 Coordination meeting with Hochschule

Rosenheim in Freilassing

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

12.04.2018 Exchange on e-mobility profitability / e-mobility

PR and event planning in Anger

e-HUB

Workshop /

Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11




e-HUB

bilateral

meeting

D.T3.2.1 / PP11

29.04.2018 Representation of e-Moticon at Autoshow

Freilassing

External

event

D.T3.2.1 / PP11

07.05.2018 Ergebnisvorstellung “e-Mobility concept”-

Exchange with/representation of e-Moticon in

Teisendorf

External

event

D.T3.2.1 / PP11

17.05.2018 P&L workshop “How to use e-mobility

coaching” including e-HUB elements in

Freilassing

e-HUB

Workshop /

Local

meeting

D.T3.2.1 and D.T3.2.3 /

D.C.4.4 / PP11. PP12,

PP13

22.06.2018 Information exchange workshop with energy

provider and regional authority in Freilassing

e-HUB

Workshop

/ Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11

28.06.2018 Public event /local meeting (C) with large

audience and e-HUB plus workshop for P&L

e-HUB

Workshop

D.C.4.4 / PP11, PP12


Report

Pag. 51/75

(T3) in German titled “Elektromobilität in der

Praxis” - e-HUB information event on a business

cases - in Anger

/ Public

Event /

Local

meeting

Additionally, some meetings were planned but had to be cancelled:

Date Description Type of

meeting

Associated WP

deliverables / PPs

01.02.2018 Exchange on e-mobility concept and e-HUB in

Traunstein

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

02.02.2018 Bilateral meeting with energy provider in

Freilassing

e-HUB

bilateral

meeting

D.T3.2.1 / PP11

Feb 2018 P&L workshop with e-HUB presentation in

Freilassing

e-HUB

Workshop /

Local

meeting

D.T3.2.1 / D.C.4.4 /

PP11, PP12, PP13

Details on the agendas of the two big public events within the region and the results of the business case

study can be found in the attachments (in German language only)


Report

Pag. 52/75



The problems and challenges may arise with clashing interests of private and public sector. Policies should

protect citizens, customers, national and regional markets. Private sector or interest groups may

manipulate public sector due to the lack of expertise and knowledge of public sector and lack of interest

in adopting new knowledge on the e-mobility infrastructure. The lobbying and manipulation can directly

influence policies on e-mobility. On the other hand, public authorities need to listen to the private sector

to identify the need and policy incoherence hindering diffusion of e-mobility and infrastructure. This is

also enabled by law – that public authorities must consider recommendation of anybody with the

citizenship while preparing policies.


Although the interest of companies in the topic is there, the challenge to take the step from thinking about

it to actually doing is a big one and needs time. Additionally, lots of companies are hesitant to make

charging infrastructure really publicly available as this increases costs, efforts for maintenance and

investments a lot, with a return on investment that is not always clear.

Thus, the number of companies that actually invest during the pilot activities and the new publicly

available interoperable charging spots that could be initiated is limited and lower than hoped for.

Also encouraging the companies to get involved in international exchange of experiences directly turned

out to be difficult.



Knowledge and information are a strong part of possessing power of influence. However, they are not

enough for diffusion of strategies to the Business as potential investors.


The local companies can play an important role in setting up a sufficient charging infrastructure in a

region. Still their role only contributes partially to building up a publicly available interoperable charging

network, especially companies in the retail and tourist sector may have a higher benefit from setting up

public charging spots which are part of a transnational interoperable network. Thus, their main role is to

reduce the necessity of fully publicly available charging spots by enhancing the network with semi-public

and private charging spots for employees, partners and customers.



The plan is to use interactions, the EU projects and e-HUB website and networks as tools to diffuse

strategies to the Business as potential investors.


The pilot activities were a good start to build up information and networks and integrate the topic e-

mobility and charging as part of the service for companies in Berchtesgadener Land. The collected

information is also used and further prepared within the other tasks of the project especially WP T2


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Pag. 53/75

regional action plan, WP T4 training and workshops and WP C Digital activities, public events and

publications.

The support of companies concerning e-mobility and charging infrastructure continues especially

concerning one-on-one offers, providing information of funding, mediating between public and private

stakeholders and distributing information as part of the realization of the regional action plan and

communication tasks (printed and via web) continues not only until the end of the project but also beyond

as long as needed. This personal support of companies and also the cooperation with the regional

authorities regarding e-mobility and charging is integrated in the services of the Berchtesgadener Land

Wirtschaftsservice GmbH. Further bigger information events targeted specifically at companies are not

planned at the moment but will be supported, initiated and co-organized with other regional and supra-

regional stakeholders in case the need arises.


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Pag. 54/75

4. MAIN FINDINGS

E-HUB

Key Performance Indicators (KPI) e-HUB KPIs ba

se

lin

e

target

ProBS

RP RL PRC BSC WFG

AP BI e-HUB activities

1 Number of instruments implemented for PA support in the field of e-mobility,

E-CS

1 10 1 4 2 1 1 1 0 1 Activity 1 – Set up instruments for the help-desk

model

2 Number of documents, policies, planning instruments, guidelines (…)

developed for e-mobility E-CS

\ 4 1 1 2 1 0 1 Activity 3 – policy recommendations on e-

mobility for local authorities

3 Number of pro-active requests for support made to the people responsible for

the pilot actions/named experts

0 30 0 3 5 17 Activity 2 – Transfer and collect information to

local authorities and users

4 Number of stakeholders involved into e-HUB (municipalities, regional

authorities, investors, …)

50 846 206 290 30

0

22 24 13 20 Activity 2 – Transfer and collect information to


122

0

15 Activity 4 – Diffusion of strategies to the

Business as potential investors

5 Number of projects/calls for install interoperable E-CS 1 6 3 2 1 0 0 0 Activity 1 – Set up instruments for the help-desk

model

6 Number of conversations / informed people via one-on-one meetings, group

meetings, events

0 310 40 4 24

0

0 0 118 20 Activity 2 – Transfer and collect information to


0 110 Activity 4 – Diffusion of strategies to the


7 Number of cooperation talks attended and/or initiated 0 0 0 4 Activity 2 – Transfer and collect information to


0 10 5 Activity 4 – Diffusion of strategies to the


8 Number of site clicks on virtual points of access and information

associated/relevant for the pilot actions

18

5

215

6

191

1

254

(inst.w

p), 669 (e-

HUB)

569 30 30 Activity 1 – Set up instruments for the help-desk

model

9 Number of positive feedback statements from reached stakeholders 0 90 40 0 10 16 30 Activity 2 – Transfer and collect information to local authorities and users

13 20 Activity 4 – Diffusion of strategies to the



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Pag. 55/75

10 Number of local seminars, meetings organized 2 33 4 1 12 18 9 5 6 3 Activity 1 – Set up instruments for the help-desk

model

11 Stakeholders satisfaction / benefits from e-HUB through interviews /

questionnaires

0 50

%

50% 100

%

50

%

0% 100% 50

%

Activity 2 – Transfer and collect information to


100% 50

%

Activity 4 – Diffusion of strategies to the



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Pag. 56/75


Within T3 e-HUB our activities focused mainly on the e-HUB helpdesk content, therefore we at first realised

a separate web page for e-HUB that was operating within institutional website (www.prc.si). After few months

of operating we found out that we need more complex site that offers more functionality, so we designed a

new page that can be accessed through the institutional one.

We drafted the topics of focus for interviews with the municipalities, with the emphasis on TNP region. For

this purpose, we met with relevant stakeholders on two meetings in September and November and had also

web meeting with SI PP (BSC Kranj) in order to clarify the tasks of each PP and to update on work progress.

In RP2 we’ve changed our area of focus (in consensus with BSC Kranj). Although this is a matter of T2 it

affects also our activities in T3 e-HUB. Previously we focused only on Triglav national park (TNP) region,

but have latter expanded our focus to the whole Goriška region (NUTS SI043). Therefore, the meetings and

interviews with municipalities planned as e-HUB activity will have a broader scope and will include more

municipalities than originally planned. We postponed the implementation of meetings form RP2 to RP3

because we correlated this activity with RAP preparation.

In RP3 we carried out the majority of interviews with the municipalities and stakeholders. They support the

regional approach towards planning of charging infrastructure and are in favour of preparation of regional

action plan for Goriška region. We presented the Regional action plan activities at the Regional Council in

May and received support of the Council to proceed with RAP reparation.


E-HUB pilot started on the 1st of May 2017 and it ends 31st of July 2018, however the extension of some

activities is possible.

Pilot lead provided us with:

1. e-HUB MODEL (document):

- Description of e-HUB model

- Technical description of tools:

- Local website and analysis of requirements, including short user manual +Link with WPT4: internal

workspace + networking platform

2. Reference to Communication Activities (workshop and bilateral meeting) format + evaluation report +

participants questionnaires

3. e-HUB contribution/recommendations to WT3 Guidelines (abstract) plan:

- HOW to implement e-HUB model

- WHAT and WHY communication with: PAs, Investors, Stakeholders, Communication activities:

Structured seminars: workshop, round tables (evaluation report +participants questionnaires)

Other communication activities: bilateral meeting, meeting through virtual and physical help-desk, FAQ,

direct contact with e-HUB partners. (description of who, what, when, why, where, title, topics addressed,

results).

http://www.prc.si/


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Pag. 57/75

When having the e-HUB model and the example of the website RDA of Gorenjska, BSC, Ltd, Kranj (BSC

Kranj) started with the public procurement and signed a contract with the chosen external expert for

development of e-HUB website. In parallel we started preparing the meetings with PRC, Tourism Bohinj

Institute and TNP and 18 municipalities. We met with TNP and Tourism Bohinj Institute, and PRC for RAP,

but we discussed also e-HUB activities with the first 2, presenting the pilot. With Tourism Bohinj we discussed

the e-HUB help desk also when presenting e-MOTICON project and activity on RAP and AS strategy on the

Council of mayors of Gorenjska. This conversation with Tourism Bohinj was not noted as a meeting, however

the director of the Institute was nevertheless informed. We’ve also presented the pilot to the regional electricity

distributer GEK (Gorenjske Elektrarne) for possible cooperation. While preparing content for the website other

stakeholders were informed and invited to cooperate (Etrel, Electro Ljubljana which gave us the permission

to use their E-CS map and Studio Oreh) The meetings with municipalities did not take off as planned timewise,

however they will be done. BSC Kranj combined / used the bilateral meetings in order to execute, present also

other activities in the e-MOTICON project, like RAP – policies, actions, policy measures, e-TRAIL – setting

up, upgrading existing E-CS and setting up interoperability and testing, monitoring specific parameters. The

optimization has been done because it is difficult for the municipalities to take time for meetings due to their

standard workload. On the other hand, the thematic goes hand in hand so we see no logical reason not to

present all together and optimize, since also the stakeholders agreed. On the meetings the evaluation report

has been introduced and municipalities were asked to give feedback within a week. The evaluation reports

were translated into English and are a part of the annex. Developing the website and posting on the website

are ongoing activities needing long term dedication and work. The feedbacks on the on-line tool – e-HUB

website was positive by all asked parties, contribution was scarce. The most contribution we’ve gotten from

Slovenian company manufacturing, operating and selling E-CS and from Electricity distributor allowing us to

embed their map of E-CS into the e-HUB website and Studio Oreh preparing articles to be posted to educate

and promote an aspect of e-mobility. In any case policy documents are publicly available and there were posted

on the website with extractions focusing on e-mobility implementation. Some municipalities promised to send

some more not publicly available documents. Regarding E-CS map, to inform all people regarding location

and some technical and availability aspects the problem arises when we want to post the E-CS owned and

operated by the other operator or owner and not one owning the map. It is not in their interest to promote their

competition. The best feedback from municipality was that municipality offered to post the link to the website

on their municipal webpage and TIC website. This will present a better chance for diffusion and promotion of

e-mobility. At the end the report was done for the entire pilot action. Period exchanges and progress monitoring

was done by the lead of the pilot.

Alpine Pearls

The pilot region includes the Alpine Pearls network, in particular communities in Austria (Mallnitz,



The other municipalities of the Alpine Pearls network (which actually comprises a total of 25 municipalities,

including those in other countries / regions) were not excluded from the project, but rather are mostly

included in the RAP of other project partners or on the part of the municipalities, currently no interest /

need for action / need for support regarding e-mobility/e-charging infrastructure has been expressed.

The rest of the municipalities within the Alpine Pearls network that are not in the area of responsibility of

other project partners (Weissensee, Hinterstoder, Disentis, Chamois, Cogne, Moena) have also been


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Pag. 58/75

contacted (see KPI fulfilment below), but no need for support or current action has been expressed, which

is why the focus has since been placed on those communities that are actively force measures regarding

the expansion of e-charging infrastructure in the tourism sector.

4.1 Findings

Province of Brescia and Lombardy Region

Website together with local meetings are good instruments to diffuse e-mobility and charging

infrastructures information to all stakeholders. The pilot will continue also after the project end and

this is the most relevant demonstration of the success of the pilot activities.


1) good and operational website is a prerequisite and a necessity for building e-HUB cluster and

promotional activities.

2) e-HUB networking with stakeholders in the region must go hand in hand with RAP preparation

correlation between T2 and T3 is necessary.


1) It is necessary to have national open informational map of E-CS and a national office gathering and

refreshing data on E-CS network in Slovenia.

2) Upgrade the existing policies from municipal SUMPs and other policy documents addressing e-

mobility with defined actions in Regional action plan for e-mobility infrastructure in preparation

(RAP).

- Municipalities not having dedicated sections of specific documents to e-mobility policies should take

the opportunity of (RAP) to include at least the minimum policy actions on facilitating e-mobility in

their local territory.

- Municipalities should plan the infrastructure in cooperation with neighboring municipalities in order

to homogeneously diffuse e-charging infrastructure.

- Municipalities should discuss the interoperability and management of e-charging infrastructure to

protect their interest and the interest of the user.

- Municipalities should join their forces when it comes to applying for grants for upgrading and

changing their vehicle fleets to electric ones

- E-HUB is a very useful tool connecting stakeholders if all success parameters are at work

- Our role in connecting local stakeholder to gain the cohesive regional approach in addressing e-

infrastructure and e-mobility is crucial since otherwise the municipalities are working mostly

individually, not cooperating with each other

- There is a significant disparity among local PAs regarding knowledge, interest, ability and capability

of policy making and implementing e-mobility.

- Many of the majors are more inclined to ad-Hoch actions, investments when it comes to e-mobility

than strategic planning and policy making.


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- The biggest municipality feels self-sufficient and although it is disorganized somehow everything

seems to work.


An individualized personal approach which takes into consideration the specific needs and circumstances

of an addressed stakeholder is favourable to a mere anonymous virtual information platform. The latter

can only be an add-on where the addressed person is forwarded to after an in-depth conversation about

his/her specific needs to gather additional knowledge. As an alternative it can be a first entry point which

directs them to an expert to contact who then addresses their personal needs and helps them to find the

suitable information easier. Which also shows a possible chain of the activities 1 and 4. In case of little

information available on the virtual platform such as for example in Berchtesgadener Land, it is a point

of entry, which has the purpose to bring interested people in contact and trigger a one-on-one personal

exchange. After that they are forwarded to one or more of the existing virtual information hubs in Bavaria

but with specific links or instructions depending on their needs for further information.

Alpine Pearls

1) Document 1: check-list for the implementation of charging infrastructure for electric vehicles at

touristic sites within the Alpine region

The check-list has been developed based on the information provided by the municipalities being part of

Alpine Pearls. Their experiences as well as questions that still remained open so far as regards to the

proper implementation of charging infrastructure were taken into account. Based on this information this

document shall provide guidelines and tips as regards to the successful implementation of charging

stations.

Overall, more than 80 touristic hosts (hotels, guesthouses, apartments, farms, camping sites etc.) are

located within all of the Alpine Pearls municipalities that can be referred to as „Alpine Pearls“members

within Germany, France, Italy, Austria, Slovenia and Switzerland.

The future charging processes of the guests of these Alpine Pearls members are supposed to take place

directly at their accommodations. Due to this reason, the preparation of information needed by the hosts

to install such a charging possibility successfully was of major importance. Additionally, establishing

charging opportunities at so-called „touristic hotspots“ within the municipality and / or region is relevant

is therefore dealt with in this document.

Based on a frame tender it was possible to receive various offers from numerous charging station

providers. The best three offers (based on a thorough assessment of the criteria stated in the frame tender)

are subsequently outlined in more detailed. As a consequence, every touristic institution can decide on the

product that is best fitting its needs and requirements.

At the end of the document, a short note to summarize the main points of this checklist is provided. By

using the most important keywords, this document summarizes the most important aspects and further

acts as a guideline for the successful implementation of the charging station.

2)Document 2: TOURIST E-MOBILITY CONCEPT for the electromobile journey in / through the

Alps

E-mobility plays an important role especially in tourism. The member communities of the umbrella

organization Alpine Pearls have been focusing for years on sustainable mobility in tourism. The tourist

destinations of the Alpine Pearls already offer a large number of mobility services in order to guarantee

guests the most environmentally friendly and convenient on-site mobility. E-mobility now offers an


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additional opportunity for holiday destinations. Integrating electromobile services into the already existing

range of tourist mobility services creates added value for the guests, but also for the municipalities

themselves, considering the possibility of emission-free transportation (both in terms of pollutants and

noise). It is not only important to take the mobility on-site during the stay into account, but the tourist

mobility begins with the planning of the arrival in the holiday destination. Only a consistently

environmentally friendly (electric) journey into and through the Alps can submit a significant contribution

to the protection of the environment.

In particular, the tourist e-mobility concept is intended to present the current e-mobility situation in the

Alpine Pearls communities and, based on the current needs and assessable trends in e-mobility in tourism,

to propose possible measures aimed at expanding tourist e-mobility offerings in the Alpine region. On the

basis of practical and successful examples of measures already implemented, it shows how the

implementation can be approached in each case.


1)In terms of methodology the pilot activities were clearly structured in different phases: (1) Assessing

demand of PA’s and stakeholders for pilot regions and transnational cooperation in a Workshop; (2)

Definition of tools for the delivery of information and fulfilment of objective as well as KPIs; (3) Setting

Up a structure for the tools in-house or with the support of subcontractors; (4) Implementation; (5)

Maintenance and testing; (6) Handing-over the maintenance to the PA’s.

During the short time of this e-HUB pilot activities we achieved up to step (4) implementation. However,

the set time frame was too short to come to final conclusions on perception of the tools and helpdesk for

other regions rather than the pilot regions we were in contact with.

2)Data collection is more time consuming than anticipated. A huge amount of data, reports, studies, help

desks etc. is already available on the web. The peer-peer-reviewing of the data on quality and up-to-date

status is very time consuming and requires neutral expert opinions. The same holds true for commercial

providers of support that are increasing in number with the aim of making revenues. Due to the lack of

certification and standardisation the quality of the service provided is not managed. Some kind of

standards or certificates may overcome this issue. Due to the fact that the realisation of electromobility

currently is accompanied by controversial discussions and scepticism in the public opinion, low quality

of the services may be counterproductive to the aim of increasing electromobility.


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5. RECOMMENDATIONS AND BEST PRACTICES

5.1 Recommendations

Province of Brescia and Lombardy Region

− The public sector needs the public and private research sector contributions to promote and diffuse

e-mobility.

− An interactive map on the location of the E-CS, with information in real time according to the

provisions of European and National regulations, it is strongly necessary for the diffusion of e-

mobility among territories and citizens.

− It is necessary to overcome the lack of information, in aggregate and single form, related to the E-CS

networks and services. For example, existing web-based platforms do not collect all information on

installed E-CS on the territory and often it is not possible to query data in aggregate form.

− The continuous coordination among different level of public authorities is strongly recommended

− To guarantee the diffusion of e-mobility initiatives and increase awareness of citizens and end-users

it is useful to organize information campaigns on social media and the preparation of brochures to be

distributed in the regional and local (Provinces and Municipalities) offices, as already happened for

air pollution, separate waste collection etc.

− It is fundamental to constantly updated regional and local regulations and legislations in the field of

e-mobility and E-CS to follow technologies improvement and market evolutions.


It is necessary to have national open informational map of E-CS and a national office gathering and

refreshing data on E-CS network in Slovenia.

- Upgrade the existing policies from municipal SUMPs and other policy documents addressing e-mobility

with defined actions in Regional action plan for e-mobility infrastructure in preparation (RAP).

- Municipalities not having dedicated sections of specific documents to e-mobility policies should take

the opportunity of (RAP) to include at least the minimum policy actions on facilitating e-mobility in

their

local territory.

- Municipalities should plan the infrastructure in cooperation with neighbouring municipalities in order

to homogeneously diffuse e-charging infrastructure.

- Municipalities should discuss the interoperability and management of e-charging infrastructure to protect

their interest and the interest of the user.

-Municipalities should join their forces when it comes to applying for grants for upgrading and changing

their vehicle fleets to electric ones

- develop and support regional e-mobility help desk, e-mobility information platform

- PA should strive for knowledge capacity building and their “doors” should be welcoming.



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Even with a focus on building a network of public charging stations, local companies who are not

interested in building a public charging station should be included in the regional plans and information

campaigns as they can provide valuable extensions to the network because they reduce the number of

necessary public charging spots and are an important point of contact to reach commuters who are one

main target group for first adoption of electric vehicles. They can also serve as examples and stimulate

others to invest and start into an era of e-mobility. Although some of the aspects of interoperability do not

apply/are not as important in that case, these companies also benefit from knowledge and consideration

of interoperability especially concerning technical aspects but also in educating themselves for mobility

beyond their own premises when they have to rely on additional public infrastructure.

Alpine Pearls

The Alpine Pearls communities and regions all share one central element - their access to "soft"

sustainable mobility. In the future, guests should be able to discover the beauty of each individual

destination with the help of such "gentle" mobility solutions and travel with e-cars from destination to

destination. Guests can either travel with their own electric vehicle or rent an electric vehicle on site, each

using the charging station network in the Alpine Pearls.

Of course, not only charging stations for e-cars are very important in tourism, but a well-developed

charging infrastructure network for e-bikes is also extremely important. E-bikes open up new potential,

especially in leisure traffic, and are already in high demand in many tourist communities. Especially for

the Alpine region, they are an ideal and environmentally friendly means of transport to explore even routes

with more ambitious altitude profiles without much effort. To further promote gentle cycling tourism, the

presence of e-bike charging infrastructure is essential.

Charging infrastructure for tourist use is essential, especially in the accomodations, and also a prerequisite

for motivating electro-mobile guests to spend their holidays in the destination by being able to charge

their vehicle safely here. Uncomplicated, cost-effective and guaranteed possible charging: this is a major

motivation for guests to travel the Alpine Pearls with an e-car.

Especially for guests arriving by their own e-car, the compilation of e-mobile tours and corresponding

tourist packages (such as packages including accommodation, parking space and charging) is of great

importance for exploring the regions and destinations of the Alpine Pearls on their own. Corresponding

charging infrastructure in the Alpine Pearls destinations is taken into account in the e-mobile tours through

the Alpine Pearls and is recommended to the guests.

Most of the future charging processes of the guests of the Alpine Pearls members are therefore supposed

to take place directly at the accomodations. Due to this reason, the preparation of information needed by

the hosts to install such a charging possibility successfully was of major importance. Additionally,

establishing charging opportunities at so-called „touristic hotspots“within the municipality and / or region

is also relevant.

When implementing a charging infrastructure for e-cars within the field of tourism, there are some points

that need to be considered:

• building permits


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• necessary electrotechnical groundwork

• appropriate technical equipment of charging stations for the use in the field of tourism

• placement of charging stations, so that they are easily accessible to guests

• billing of charging processes (it is especially important to find a useful and easy system in hotels)

• load management (especially important when e-cars need to be charged e.g. in hotels, which also

have other main electricity consumers)

• costs and funding opportunities (at the moment there are some interesting funding opportunities for

(touristic) companies as well as municipalities in the different regions)

• visualization and communication of charging stations (especially important for guests which stay in

a destination for the first time and are therefore not familiar with the local conditions)

In addition to being able to acquire new customers (as electric car drivers can be attracted if a proper

charging infrastructure is available), the implementation of charging stations for touristic needs offers

numerous further advantages.

People that are driving electric cars are usually wealthier. As a consequence, they are not only responsible

for sales increases due to the services they consume (i.e. payment of charging processes), but also for the

added value they create during their stay due to their awareness for higher quality (i.e. as regards to the

accommodation, food and trips).

For purchasing a proper charging station, attractive regional and / or national subsidies are usually

available, as already mentioned. Partially, financial grants can be also used for preparational activities

(i.e. electrotechnical preparations).

A company / a municipality is able to create an USP (=unique selling proposition) by implementing a

proper charging infrastructure. Thereby, an increase in their competitiveness can be expected.

Furthermore, a positive and sustainable image can be created by enforcing actions related to electric

mobility. Companies can therefore position themselves as especially innovative.


A continuation of the eHUB helpdesk in an altered version would be feasible. The idea of eMoticon WP4

Transnational community may be better reinforced and implemented. So far, the eHUB helpdesk provided

information from the region, however, the exchange of experience with PA’s from other regions may be

helpful. Unfortunately, the networking platform has not been used and accepted by PA’s and stakeholders

as anticipated yet and the reasons for that need to be identified. Furthermore, the guidelines and best

practices from the other region may be very helpful for PA’s and should be considered to be integrated in

the eHUB helpdesk as well as the training courses. Since these parts are still under construction, it may

be considered mid- and longterm. The change of such information on a trans-national level may also be

important for achieving interoperability.


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5.2 Best practices

Province of Brescia

Example 1

PROJECT “CReIAMO PA”

What: Within the “CReIAMO PA Project” - Skills and networks for environmental integration and for

the improvement of public administration organizations – funded by National Operational Program

Governance and Institutional Capacity 2014-2020, the Province of Brescia actively participates in the

Technical Working Table on " Mobility Management ", promoted by the Ministry of the Environment

(MATTM),

Objective: involvement of representatives of Local Authorities, Regions, Central Administrations,

Research Institutions and Associations to define a planning and practical document on Mobility

Management issues in Public Administrations (PA). The document was presented during the National

Conference in November 2018.

Results: increased knowledge and capacity building of Regional and Local authorities thanks to the

cooperation with quadruple-helix representatives (PA, investors, research centre, end-user) in the field of

Mobility Management.

http://www.minambiente.it/pagina/l7-sviluppo-di-modelli-e-strumenti-la-gestione-della-mobilita-

urbana-sostenibile

Lombardy Region

Example 1

Metropolitan Chart of Electric Mobility & e_MOB event

METROPOLITAN CHART OF ELECTRIC MOBILITY: starting from the local administration needs

and the best practices implemented by the Municipality of Milan and other Italian cities, a document of

intent was defined and conveyed to the municipal administrations with the aim of providing the necessary

technical and administrative information to municipalities to implement policies to promote electric

mobility.

EMOB event (2017-2018): it’s the Italian national conference on electric mobility organized by local

authorities with the support of Lombardy Region with the with the aim of promoting the metropolitan

chart of electric mobility.


Example 1

Other than the pilot we don’t have any good practice to present. They are practices that should be

mentioned:

- Law that requires public disclosure of policy making before they are adopted and necessary

consideration of anybody’s (with citizenship) policy proposals. The explanation of the reason why the

recommendations were not approved or adoption of them is a must. Meaning that everybody with

Slovenian citizenship has in theory the power to influence policies.

http://www.minambiente.it/pagina/l7-sviluppo-di-modelli-e-strumenti-la-gestione-della-mobilita-urbana-sostenibile

http://www.minambiente.it/pagina/l7-sviluppo-di-modelli-e-strumenti-la-gestione-della-mobilita-urbana-sostenibile


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Example 2

Other than the pilot we don’t have any good practice to present. They are practices that should be

mentioned:

- Municipalities have followed the directive of SUMP preparation and organized opened workshop

enabling all interested parties (citizens) to participate. The participation cannot be noted as a good

practice. Surveys were performed, however the representative statistical unite is questionable as well

as the results and outcomes of the surveys, since there was no (independent) external monitoring of

execution quality.

Example 3

Ministry of Infrastructure is very cooperative with us (RDAs) and engaged in e-mobility implementation.

Their work is a good practice. (The only downside, bad practice is support to a new highway tolling

system for private cars, which is planned to be set only to increase profit for the company with a 100%

ownership of the state and increasing life costs for the citizens. But that has nothing to do with e-mobility.)

Example 4

In terms of policy making national policy for subsidies for diffusion of E-CS infrastructure and e-mobility

is a good practice. Ministry for infrastructure and national Agency for the environment (ARSO) are

preparing calls for subsidies for municipalities financing 100% the cost of E-CS and 7500 EUR for

purchasing e-vehicle. The call for subsidy is executed by Eco Fund. This practice will be also included in

e-TRAIL report.


Example 1

As a best practice example from the pilot activities in Berchtesgadener Land can serve a chain of activities

which lead to the successful installation of a public charging point by a company in the district.

The owner of a service station who was invited to the first information event in Piding on 9th October

2017 and attended the event, came for a one-on-one meeting and got individualized help for his questions

concerning the installation of a charging station and the funding possibilities. He was accompanied

through the process of applying for a funding and corresponding procedures. The funding was granted,

the charging station was set up and is now part of the public charging infrastructure in the district. The

new charging point was also mentioned as a successful example within the region during the second big

information event in Anger on 28th June 2018, which could also visited during a test drive with an e-car

at the day of the event, promoting it as a mini site visit to get hands-on experience with charging

procedures.

Example 2

The second information event in Anger on 28th June 2018 attracted a big number of participants due to

its diverse program with very concrete practical inputs as well as interactive and fun elements. Success

factors which led to a very positive response, which can serve as a blueprint for other events, were:

− Very attractive venue (Hans-Peter Porsche Traumwerk is a museum for toys and cars, a big event

room and lots of parking space)

− Interactive moderation with a trained moderator


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− Short practical inputs, which focus on the needs of the target group that was invited (business models,

analysis of current mobility solutions, funding and how to manage the change, combination of e-

mobility and renewable energies)

− Examples from within the region – one realized (service station which could be visited) and one

planned with information on the underlying investments (at the venue of the event) – combined with

a glimpse on the regional political strategy and plans

− Attractive keynote with a glimpse into the future and a well-known player in the field of mobility

− A discussion round which focused on the questions and critical comments of the audience directly

answered by the invited experts

− A fun closure with improvisation theatre on the topic and a museum tour

− Hands-on testing of electric cars and option to visit and get an introduction to a charging station

Alpine Pearls

Example 1

Title: E-Grand Tour of Switzerland

The E-Grand Tour of Switzerland is the world's first official touring route, which can be travelled

completely by an electric vehicle. To ensure this, a correspondingly well-developed charging

infrastructure along the route is necessary. The total of about 300 charging stations along E-Grand Tour

of Switzerland are positioned at a distance of max. 100 kilometres to each other and in max. five minutes

distance away from the route (20 minutes for hotels). Thus, the 1.600-kilometer route, which leads over

five alpine passes, through 51 cities and past 22 lakes and twelve UNESCO World Heritage Sites, can be

comfortably passed by guests with their electric cars.

Motorways are usually avoided on the Grand Tour and are only used if reasonable in terms of traffic. This

not only benefits the guests, who can enjoy the Swiss landscape and sights extensively, but also the range

of the electric vehicles, which can be significantly extended by slower and energy-saving driving. It takes

about seven days to complete the entire route (with at least 5 hours of travel per day).

Depending on the local conditions, fast charging stations (at least 22kW) or normal charging stations (at

least 11kW) were used along the route. In locations with short residence times (e.g., restaurants,

attractions) and enough connected load, fast charging stations have been implemented. In places with a

longer stay, such as hotels (overnight charging is possible here and lower power is sufficient), normal

charging stations were implemented.

The charging stations usually have a smart access and billing system, making usage analysis possible. To

be able to load at official E-Grand Tour charging stations, either payment by credit card or – if there is an

existing membership with one of the partners - payment via RFID card or app is possible. Both the route

itself, as well as the individual available charging options (or in particular the hotels with charging stations

along the route) are marked accordingly locally or - for better advance planning - online on the website

of Switzerland tourism.


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The Grand Tour of Switzerland was launched in 2015 to help individual tourists plan and carry out their

journey through Switzerland. Only in summer of 2016, 50.000 guests travelled along the route. The

generated value of Grand Tour guests in the summer season 2016 was around CHF 25 to 31 million. Since

April 2017, the implementation of a dense charging station network has made it possible to drive in an

environmentally friendly way along the route. From 2021 on, the Grand Tour Switzerland is expected to

attract around 200.000 guests a year and to generate a value added of around CHF 225 million. Due to

this fact, the Grand Tour of Switzerland is one of the top 5 road trips in the world.

The E-Grand Tour charging infrastructure underwent a first test during the WAVE Trophy in June 2017

(the world's largest electric car rally), which brought the participating 140 electric vehicles along the route

of the E-Grand Tour.

Sources for description:

• https://www.myswitzerland.com/de-at/e-grand-tour.html

• https://www.myswitzerland.com/de-at/facts-about-the-grand-tour-of-switzerland.html

• http://www.alpiq-e-mobility.ch/de-ch/unsere-produkte/e-grand-tour/uebersicht-ladestationen.html

• https://top.oberbayern.de/wp-content/uploads/2016/10/DieTourismusinnovation_E-

GrandTour_PeterArnet.pdf

• http://www.wavetrophy.com/copy-of-wave-2016

• https://de.wikipedia.org/wiki/Grand_Tour_of_Switzerland

Source: https://www.swisstavolata.ch/aktionen/grand-tour-of-switzerland/

https://www.myswitzerland.com/de-at/e-grand-tour.html

https://www.myswitzerland.com/de-at/facts-about-the-grand-tour-of-switzerland.html

http://www.alpiq-e-mobility.ch/de-ch/unsere-produkte/e-grand-tour/uebersicht-ladestationen.html

https://top.oberbayern.de/wp-content/uploads/2016/10/DieTourismusinnovation_E-GrandTour_PeterArnet.pdf

https://top.oberbayern.de/wp-content/uploads/2016/10/DieTourismusinnovation_E-GrandTour_PeterArnet.pdf

http://www.wavetrophy.com/copy-of-wave-2016

https://de.wikipedia.org/wiki/Grand_Tour_of_Switzerland

https://www.swisstavolata.ch/aktionen/grand-tour-of-switzerland/


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Source: https://www.presseportal.ch/de/pm/100059618/100803840

Contact for the best practice:

Switzerland Tourism: [email protected], 00800 100 200 29, https://www.myswitzerland.com/de-

at/e-grand-tour.html

Alpiq E-Mobility AG: [email protected], +41 58 833 82 82, http://www.alpiq-e-mobility.ch/de-

ch/home.html

Exemplary fulfilled criteria for the best practice choice:

• The realized example shows/proves that the implemented solution is economically sound

• The realized example has a very positive image and good standing in the public

• Sustainability, long-term existence, stability of realized practice

• High statisfaction and recommendation rate by the involved stakeholders

example 2

Title: Comprehensive e-mobility offer of the Hotel Kaiserhof in Anif-Salzburg

The Hotel Kaiserhof is located in Anif just outside the city of Salzburg in Austria. The owner of the hotel,

Richard Absenger, has committed himself to environmentally friendly mobility and is a "klima aktiv mobil"

project partner, a flagship company in the field of mobility, awarded by the Austrian Federal Ministry of

Sustainability and Tourism. The Hotel Kaiserhof makes a significant contribution to the reduction of CO2

emissions through various measures in the area of mobility and at the same time offers its guests a

comprehensive range of e-mobility services.

https://www.presseportal.ch/de/pm/100059618/100803840

mailto:[email protected]




http://www.alpiq-e-mobility.ch/de-ch/home.html

http://www.alpiq-e-mobility.ch/de-ch/home.html


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The Kaiserhof offers an unbelievable number of 26 charging options, located just two minutes by car from the

motorway on the main road to Salzburg. The hotel has its own photovoltaic system with 67 KWp power and

a connected battery storage, which can cover a significant part of the electricity needs of the hotel and which

also helps to stabilize the power grid.

A part of the charging stations was installed under a carport and is therefore roofed, which makes the charging

experience very comfortable. While staying at the hotel, guests can charge their electric vehicle at one of the

standard charging stations (type 2, high voltage or household power socket) under the carport free of charge.

Furthermore, there are some fast charging stations in the hotel parking lot. A Tesla Supercharger offers Tesla

electric vehicles at six charging stations the opportunity to recharge their batteries with up to 120kW of power.

In addition, a so-called „triple-charger“(one Type 2, one ChaDeMo and one CCS connection) of the provider

SMATRICS is part of the charging infrastructure on site. Charging at the SMATRICS charging station with

up to 100kW connection power is possible with existing SMATRICS membership.

The city of Salzburg is located about six kilometres away with numerous sights and cultural destinations. The

guests of the hotel have the opportunity to leave their e-car at the hotel car park, load it here and at the same

time go by bus to the city. A bus stop is conveniently located only 150 meters from the hotel, during the week

the buses run about every half hour.

For guests who do not have their own electric car or want to try other models, the hotel offers its own e-cars

for hire. The hotel's fleet includes, among others, a Tesla Model S and a Tesla Model X. In order to be able to

experience e-mobility while on vacation, the hotel has created its own packages. These include, for example

(package "Tesla E-Motion") two nights with half board at the Hotel Kaiserhof and a half-day trip with the

Tesla Model S to a nearby automobile museum including training and accompaniment by the hotel-owner

Richard Absenger. Another package ("Triple E") offers guests three nights at the hotel, board and every day

another e-vehicle for testing. A good selection of different models (E-Smart, Renault Zoe and Tesla) offers

electric driving pleasure during the entire stay, the own car can be left at the hotel or even a public arrival to

the hotel is facilitated by the e-mobility offer on site. The packages guarantee a very special holiday of a

different kind and offer the opportunity to familiarize yourself with electric mobility in a relaxed atmosphere.

The Kaiserhof has repeatedly represented Austria as part of eTour Europe. Most recently, the award ceremony

for the large electric vehicle tour took place in June 2017 at the Hotel Kaiserhof. The Hotel Kiaserhof also

took part in the tour with one of its electric cars, thereby acting as e-mobility ambassador in nine European

capitals.


• http://www.kaiserhof-anif.at/de/das-hotel/herzlich-willkommen/

• http://www.kaiserhof-anif.at/de/arrangements/tesla-e-motion-tage/

• http://www.kaiserhof-anif.at/de/arrangements/triple-e/

• https://www.klimaaktiv.at/partner/Kooperationsformen/projektpartner/projektpartner.html

http://www.kaiserhof-anif.at/de/das-hotel/herzlich-willkommen/

http://www.kaiserhof-anif.at/de/arrangements/tesla-e-motion-tage/

http://www.kaiserhof-anif.at/de/arrangements/triple-e/

https://www.klimaaktiv.at/partner/Kooperationsformen/projektpartner/projektpartner.html


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• http://www.kaiserhof-anif.at/fileadmin/content/PDF/Kulinarischer_Kalender_Fru__hling-

Sommer_2018_20180225.pdf

• http://www.kaiserhof-anif.at/de/das-hotel/e-tour-europe/

Source: https://blog.autriche.com/2016/02/25/kaiserhof/


Richard Absenger e.U., Salzachtal Bundesstraße 135, 5081 Anif-Salzburg

+43-6246-8920, [email protected], http://www.kaiserhof-anif.at/de/




• High satisfaction and recommendation rate by the involved stakeholders

• A sound and professional source already lists the example as best practice

example 3

Title: E-bike concept in the Wachau region

The landscape in and around the valley of the Danube in central Lower Austria is called the „Wachau“ region.

The Wachau as UENSCO World Heritage site offers a variety of tourist attractions and beautiful tours.

http://www.kaiserhof-anif.at/fileadmin/content/PDF/Kulinarischer_Kalender_Fru__hling-Sommer_2018_20180225.pdf

http://www.kaiserhof-anif.at/fileadmin/content/PDF/Kulinarischer_Kalender_Fru__hling-Sommer_2018_20180225.pdf

http://www.kaiserhof-anif.at/de/das-hotel/e-tour-europe/

https://blog.autriche.com/2016/02/25/kaiserhof/


http://www.kaiserhof-anif.at/de/


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In order to be able to reach these places comfortably and environmentally friendly without owning a car, a

tourist e-mobility offer was created in 2010. In the course of this, the project focused on the provision of e-

charging stations for e-bikes and the development of an e-bike rental system. The Wachau World Heritage

Site should thus be associated with the topic of electromobility and an additional mobility offer should be

created for existing as well as for new target groups.

When implementing the e-charging stations, is was essential that the power supply could be ensured from

100% renewable energy. The charging possibilities were positioned, for example, in hotels, restaurants,

sightseeing spots, parking lots or at tourist information offices. Therefore, a dense network of both public and

operational e-charging stations could be provided for the guests.

At some selected points in the region - also at touristic companies and information offices - there was also

implemented a rental service of e-bikes or Segways. The rented as well as own vehicles can be charged at the

e-charging stations in the region for free. This can be done by means of an RFID card, which can be borrowed

from the regional information offices as well as from tourist partners.

The tourism businesses of the Wachau region were intensively involved in the project as potential mobility

partners. For example, an information evening and vehicle tests were offered to the companies, information

was sent to the companies and communities in the region as well as personal acquisition on site was carried

out. Afterwards, contracts were concluded with the mobility partners. Then the electric vehicles and charging

stations were delivered to the partners and installed. There was a uniform pricing within the region for the e-

mobility services. In addition to that, tourist packages were put together by the project participants involving

the e-mobility offers.

Not only in the Wachau region itself, the project was able to generate great added value, but by using Austrian

products (charging stations of the regional energy supplier, vehicles produced in Austria), national added value

was achieved.


• https://www.donau.com/de/donau-niederoesterreich/ausflug-bewegen/bewegung/e-mobilitaet/

• http://www.umweltgemeinde.at/pilotprojekt-e-mobilitaet-in-der-wachau

https://www.donau.com/de/donau-niederoesterreich/ausflug-bewegen/bewegung/e-mobilitaet/

http://www.umweltgemeinde.at/pilotprojekt-e-mobilitaet-in-der-wachau


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Source: https://50plushotels.wordpress.com/tag/gartenhotel-weingut-pfeffel/

Source: https://50plushotels.wordpress.com/2012/10/08/mit-dem-e-bike-kam-die-revolution-fahrrader-

erleben-ihre-renaissance-in-tausend-formen/


Donau Niederösterreich Tourismus GmbH

Schlossgasse 3

https://50plushotels.wordpress.com/tag/gartenhotel-weingut-pfeffel/

https://50plushotels.wordpress.com/2012/10/08/mit-dem-e-bike-kam-die-revolution-fahrrader-erleben-ihre-renaissance-in-tausend-formen/

https://50plushotels.wordpress.com/2012/10/08/mit-dem-e-bike-kam-die-revolution-fahrrader-erleben-ihre-renaissance-in-tausend-formen/

https://www.google.at/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwjah7rWzajcAhXOZVAKHWi-AtcQjRx6BAgBEAU&url=https://50plushotels.wordpress.com/tag/gartenhotel-weingut-pfeffel/&psig=AOvVaw1pUKZOFFUFf1Alf9hJW3XD&ust=1532001824473561


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A-3620 Spitz/Donau

+43 2713 30060-60

[email protected]

www.donau.com




The realized example shows/proves that the implemented solution is economically sound


example 1

Support services for PA‘s on electromobility

Since 2015 Bayern Innovativ provides comprehensive support services on electromobility. Target group of

these services are public authorities and

municipalities. Subject of the services is mainly

electric charging infrastructure.

Background:

PA’s and municipalities have no clearly defined role

when it comes to building up a charging

infrastructure for electric vehicles. Apart from a lack

of motivation, they are often overstrained with

questions on technology, location of eCS, providers,

roaming etc.

However, public authorities and municipalities play

a key role for the success of electromobility and

setting up an interoperable charging infrastructure.

Objective:

Providing a comprehensive hand on support services

based on three pillars: Tools, activities and

additional services.

In Bavaria this service is funded by the Bavarian Ministry of Economic Affairs.

Concept event sequence „Electromobility for municipalities “

This is a series of regular taking place events with particularly PA’s and municipalities as participants. The

events have the following characteristics:

Frequency: minimum once every three months

Concept: sharp definition of a topic

Content: Selection of topics depends on update demand of the PA’s; so far: operation of charging stations,

electromobility concepts, practical capability, utility vehicles, electric public transportation, e-Car Sharing,

intelligent charging solutions, e-Tourismus, communal fleet management, technological fleet management,

electromobility in rural areas

Structure: expert presentations, best practice examples, exhibition (products and service providers.

Fig: Structure of support services for PA’s.


http://www.donau.com/


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Financing: free of charge for participants, costs for catering and location from partnering host; exhibitors are

charged

Information: http://www.bayern-innovativ.de/k_elektromobilitaet

example 2

Mapping regional eMobility activities

The aim of this online tool is to promote and increase

the visibility of eMobility in municipals by mapping

all stakeholders, activities, information centres of

public authorities and service provider dealing with

electromobility. The tool is based on a google map

locating all charging points in the region.

Target group are users of electric vehicles as well as

fleet managers as well as public authorities. For the

PA it has the advantage to show their commitment

to eMobility and to promote the region.

Furthermore, the system allows the PA to analyse

the usage of the charging points in the region in order

to make decisions for further extension of the

charging infrastructure.

The system is planned to be maintained by the public

authorities.

Fig.: eMAP mapping activities on mobility in

municipalities

http://www.bayern-innovativ.de/k_elektromobilitaet


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6. ANNEXES

1. Province of Brescia

− e-HUB bilateral meeting report

− e-HUB seminar/workshop evaluation questionnaire

− e-HUB virtual help-desk analysis of requirements

2. Lombardy Region

− e-HUB questionnaire

3. Economic Service Agency Berchtesgadener Land

− Invitation to e-HUB Event in Piding on 9th October 2017 (2 pages)

− Invitation to e-HUB Event in Anger on 28th June 2018 (2 pages)

− Analysis of business models (41 pages)

4. Alpine Pearls

− check-list for the implementation of charging infrastructure for electric vehicles at touristic sites within the Alpine

region

− TOURIST E-MOBILITY CONCEPT for the electromobile journey in / through the Alps

This project is co-financed by the European Union via Interreg Alpine Space.

The content of this publication is the sole responsibility of the e-MOTICON Partnership and does not reflect the

official opinion of the European Union.