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DropmysiteProductGuide

View,Modify,Restore,Migrate,DownloadBackups

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TableofContentsBasics..............................................................................................................................................................................................4

Howlongisthebackupdataretained?.......................................................................................................................4

HowmanywebsitesordatabasescanIbackupundermyaccount?.............................................................4

Doesthebackupstartimmediately?............................................................................................................................4

Whatprotocolsaresupported?......................................................................................................................................4

Whichdatabasesaresupported?...................................................................................................................................4

Whatformatarethefilesavailablefordownload?................................................................................................4

Whatformatisthedatabasefilesstoredontheserver?.....................................................................................4

OnDemandBackup...................................................................................................................................................................4

HowdoIinitiateanimmediatebackupformywebsite?....................................................................................4

HowdoIinitiateanimmediatebackupformydatabase?..................................................................................6

ViewBackups..............................................................................................................................................................................6

HowdoIviewmywebsitebackuphistory?..............................................................................................................6

HowdoIviewmydatabasebackuphistory?...........................................................................................................7

HowCanIviewModifiedFilesinmyBackup?........................................................................................................8

HowCanIviewModifiedFilesinmyBackup?........................................................................................................9

HowCanIviewNewFilesinmyBackup?...............................................................................................................11

ModifyBackups.......................................................................................................................................................................13

CanIpreventafileorafolderfrombeingbackedup?......................................................................................13

Howoftenwillthewebsitebebackedup?.............................................................................................................13

Howoftendoesmydatabasegetbackedup?........................................................................................................13

CanIchangethescheduleofmywebsitebackups?............................................................................................14

CanIchangethescheduleofmydatabasebackups?.........................................................................................15

DeleteBackup...........................................................................................................................................................................17

HowdoIdeletemywebsitebackup?........................................................................................................................17

HowdoIdeleteadatabaseaccount?........................................................................................................................17

RestoreandDownload.........................................................................................................................................................18

HowdoIrestoremywebsite?......................................................................................................................................18

HowdoIrestoremydatabase?...................................................................................................................................20

HowdoIdownloadmywebsitebackups?..............................................................................................................22

CanIdownloadthebackupasadumpfile?...........................................................................................................24

HowdoIdownloadmydatabasebackups?...........................................................................................................24

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Whatformatarethefilesavailablefordownload?.............................................................................................26

Whatprotocoldoyousupportfordownloadingthefiles?..............................................................................26

WebsiteandDatabaseMigrate.........................................................................................................................................26

HowtoMigratewebsitesanddatabases?...............................................................................................................26

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Basics

Howlongisthebackupdataretained?Weretainamaximumofthe30mostrecentbackupsforeachwebsite/database.Wedonotfixacertainretentionperiod.Forexample,ifyousetyourscheduletodaily,itwouldbe30backupsamonthandthelatest30backupsareavailable.Ifyouchoosetodoweeklybackups,youwouldhaveacompleteweeklysnapshotforatimeframeofapproximately7months.

HowmanywebsitesordatabasescanIbackupundermyaccount?Wedonotaddalimittothenumberofwebsites/databasesthatyoucanbackup.Youareonlylimitedbytheamountofspacethatyouneedtobackupallyourwebsites/databases.Youcanthenbuymorestoragespaceasandwhenrequired.

Doesthebackupstartimmediately?Whenyouaddawebsiteordatabaseprofileforbackup,youaregiventheoptiontosetyourbackupscheduleandtheoptiontostartthebackupimmediately.

Whatprotocolsaresupported?FTP,SFTP,RSYNCoverSSH,RSYNCdaemonmode

Whichdatabasesaresupported?WecurrentlyonlysupportMySQL,PosgreSQL,MS-SQL,andMongoDBdatabases.WewillsoonbeaddingsupportforotherdatabasessuchasOracleandSQLServer.

Whatformatarethefilesavailablefordownload?Youcandownloadyourbackupfilesusingthe“DownloadBackup”Buttononthedashboardbesidethewebsiteprofilethatyouwouldliketodownload.

Thefileswillbedownloadedasazippedfile.YoucanunzipthefileusingZip.Zipisfreeopensourcesoftware.YoucanfindtheapplicationforallthedifferentOSplatforms.

Ifyoudownloadindividualfiles,thenthosefileswillbedownloadedintheiroriginalformat.

Inwhatformatarethedatabasefilesstoredontheserver?Wecreateadumpfileofthedatabaseandsaveitontheserverasabackup.

Youcanusethedumpfilestoquicklypopulateorrecreateyourdatabase.

Youcanfindmoredetailsaboutadumpfilehere.

On-DemandBackups

HowdoIinitiateanimmediatebackupformywebsite?Onceyouhavesignedintoyouraccount,youwillberedirectedtothedashboard.

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Onthedashboard,clickonthe“BackupNow”buttonbesidethewebsiteyouwanttoinitiatethebackup.

Youwillberedirectedtotheconfirmationpage.ClickonYes.

Yourbackupwillthenbeinitiated.Youcantracktheprogressofyourbackuponarealtimebasisasshownabove.

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HowdoIinitiateanimmediatebackupformydatabase?- OnceyouLogintoyouraccountfromyourcontrolpanel,youwillbedirectedtothedashboard.

- Onthedashboard,clickonthe“BackupNow”buttonbesidethewebsiteyouwanttoinitiate

thebackupfor.

- Youwillberedirectedtotheconfirmationpage.ClickonYes.

- Yourbackupwillthenbeinitiated.Youcantracktheprogressofyourbackuponarealtime

basisasshownabove.

ViewBackups

HowdoIviewmywebsitebackuphistory?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.

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Clickonthe“BackupHistory”buttonbesidethewebsiteprofilethatyouwouldliketoview.Youwillberedirectedtothepagewhereyoucanseebackuphistory.

Clickonanyoneofthemandyouwillseethefilesandfoldersaddedandmodified.

HowdoIviewmydatabasebackuphistory?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.

Clickonthe“BackupHistory”buttonbesidethewebsiteprofilethatyouwouldliketoview.

Youwillberedirectedtothebackuphistorypagewhereyoucanseethedetailsofyourpreviousbackups.

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HowCanIviewModifiedFilesinmyBackup?Pleasesignintoyouraccount.

Oncesignedinclickonthebackuphistoryforthewebsiteyouwishtoseethedetailsfor.

Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.

Gotothetabwhichsays“Modified”andclickontheViewChangesiconthatislocatedonthefar

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rightofeachrecord.

Youcanviewyourchangesinthepop-upwindowthatappears.

HowCanIviewModifiedFilesinmyBackup?Pleasesignintoyouraccount.

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OncesignedinclickontheBackupHistoryforthewebsiteyouwishtoseethedetailsfor.

Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.

Gotothetabwhichsays“Modified”andclickontheViewChangesiconthatislocatedonthefarrightofeachrecord.

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Youcanviewyourchangesinthepop-upwindowthatappears.

HowcanIviewnewfilesinmybackup?Pleaselogintoyouraccount.

OncesignedinclickontheBackupHistoryforthewebsiteyouwishtoseethedetailsfor.

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Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.

Gotothetabwhichsays“New”.

Youcanviewyournewfilesinthepop-upwindowthatappears.

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ModifyBackups

CanIpreventafileorafolderfrombeingbackedup?Youcanputthenameofthefileorthefolderintheexclusionlistwhenyoucreateyourbackup.Alternatively,clickoneditconnectionsforthewebsitebeingbackedupandaddyourfile/folderthere.

Anexclusionbeginningwithadotwillexcludeanyfile/directorythatisanexactmatchANDanyfilewhoseextensionmatches.Ex: ".ssh" would exclude ['/.ssh', '/user/.ssh', 'security.ssh', '.ssh']

Ex "cache" would exclude ['/cache', '/user/cache', 'cache'] it would not

exclude "thecache" because the match is not exact.

Howoftenwillthewebsitebebackedup?Weprovideyouwiththeflexibilitytoscheduleyourbackupsatyourconvenience.YoucanscheduleabackupeitheronaDailybasisoraWeeklyorMonthlybasis.Youcanalsochoosethetimeofthedaywhenyouwantthebackuptobeinitiated.Wealsoprovideyouwiththeflexibilitytochangethebackupscheduleanytimeyouneedto.

Howoftendoesmydatabasegetbackedup?Weprovideyouwiththeflexibilitytoscheduleyourdatabasebackupsatyourconvenience.YoucanscheduleabackupeitheronaDailybasisoraWeeklybasisorMonthlybasis.Thebackupsarestoredasadumpfile.Youcanalsochangethebackupscheduleanytimeyouneed.

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CanIchangethescheduleofmywebsitebackups?Yes.Onceyousignintoyouraccount,youwillbedirectedtothedashboard.

Clickonthe“EditSchedule”buttonbesidethewebsiteprofilewhosescheduleyouwouldliketoedit.

Here,youcanchangethetimeofyourbackup,thetimezone,thefrequencyofthebackupandthedirectoriesyouwanttobackup.

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Onceyoumakethechanges,clickon“Next”andthen“Save“yourprofileonthenextpageandyourbackupschedulewillthenbechanged.

CanIchangethescheduleofmydatabasebackups?Yes.Onceyousignintoyouraccount,youwillbedirectedtothedashboard.

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Clickonthe“EditSchedule”buttonbesidethedatabaseprofilewhosescheduleyouwouldliketoedit.

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Here,youcanchangethetimeofyourbackup,thetimezone,thefrequencyofthebackupandthetablesyouwanttobackup.Onceyoumakethechanges,Clickon“Next”andthen“Save“yourprofileonthenextpageandyourbackupschedulewillthenbechanged.

DeleteBackup

HowdoIdeletemywebsitebackup?Youcandeletethewebsitebackupbyloggingintoyouraccountfromthedashboard.

Clickonthe“DeleteWebsite”buttonbesidethewebsiteprofilethatyouwouldliketodelete.

Youwillthenbeaskedtoconfirmifyouwouldliketodeletetheaccountprofile.

Clickon“Yes”andyourwebsiteprofilewillthenbedeleted.

Pleasenotethatonceyoudeletethewebsitebackup,youwillnotbeabletorecoverthebackupfiles.

HowdoIdeleteadatabaseaccount?Youcandeletethedatabasebackupbyloggingontoyouraccountfromthedashboard.

Clickonthe“Delete”buttonbesidethedatabaseprofilethatyouwouldliketodelete.

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Youwillthenbeaskedtoconfirmifyouwouldliketodeletetheaccountprofile.

Clickon“Yes”andyourdatabaseprofilewillthenbedeleted.

Pleasenotethatonceyoudeletethedatabasebackup,youwillnotbeabletorecoverthebackupfiles.

RestoreandDownload

HowdoIrestoremywebsite?Youcanrestoreyourwebsiteautomaticallyfromthedashboard.Pleasefollowthestepsbelowtouseourrestorefunction:

Signintoyouraccountandgotoyourdashboard.

Clickonthe"RestoreFiles"buttonnexttothewebsiteyouwishtorestore.

Selectthebackupdatefromthedropdownlist

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Choosethefile/filesyouwishtorestore.Ifyouwishtorestoreeverythingfromthebackup,simplyputacheckmarknextto"SelectAll".Finallyclickonthe"RestoreFiles"icononthetop.

Pleaseconfirmyourselectionbeforeyouproceedwiththerestore.Keepinmind,youareunabletoundothisactiononceyouclickonthe"Restore"button.

Selectthesameprofileasyoursource.

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HowdoIrestoremydatabase?Therearetwowaysyoucanrestorethedatabase:

1) DirectDatabaserestore:Wehaverecentlylaunchedadirectdatabaserestorefeaturewithjustaclickofabutton.

A. Signintoyouraccountandgotoyourdashboard.

B. Pleaseselecttheversionofthebackupyouwanttorestore.

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C. Clickonrestore

D. Pleasenotethatinordertorestoreadatabase,itmustexistonyoursystemwiththesameuserasupdatedwithus.Ifitdoesn’texistpleasecreateadummydatabaseonyourplatformandcreateaprofileofthatdatabasewithususingadddatabasefeature.Inthiscaseyouwouldneedtomigratetheolddatabasetothenewone.PleasechecktheFAQonhowtomigratethedatabase.Ifyoudonotseethefeaturetomigratedatabasepleasecontactyourhostingprovidertoenableit.

2) Manualrestoreviadownloadfeature:Pleasefollowthestepsbelow:

A. Signintoyouraccountandgotoyourdashboard.

B. ClickontheDownloadFilesiconofthedatabaseyouwishtorestore

C. SelectthedateofthebackupyouwishtorestoreandproceedwithDownloadbutton.

D. Pleasewaitwhileweareretrievingyourbackup.Yourdatabasedumpfilewillbedownloadedtoyourlocalcomputer.

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E. Uploadthedatabasedumpfiletoyourdatabaseservermachine.Pleaserefertoyourdatabasemanualonhowtorestoreadatabaseusingdumpfile.

HowdoIdownloadmywebsitebackups?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.

Clickonthe“DownloadWebsite”buttonbesidethewebsiteprofilethatyouwouldliketodownload.

Youwillberedirectedtothepagewhereyoucanseeallthefoldersunderthewebsite.

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Selectthebackupdateandthefiles/foldersthatyouwouldliketodownloadandclickonthe“Download”button.

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Enterthenameofdownloadfileandconfirmthebackupdateandthefilesandfolderstodownloadandclickon“Create”button.

Yourbackupwillbegeneratedandthedownloadwillstartautomatically.

CanIdownloadthebackupasadumpfile?Yes.Youcandownloadthebackupasadumpfile.Westoreallthebackupsofyourdatabaseasdumpfiles.Youcanthenusethistomigrateyourdatabasetoanewserverorrestoreyourdatabasewhenneeded.

HowdoIdownloadmydatabasebackups?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.

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Clickonthe“DownloadDatabase”buttonbesidethewebsiteprofilethatyouwouldliketodownload.

Youwillberedirectedtothepagewhereyoucanseeallthetablesunderthedatabase.

Selectthebackupdateandthetablesthatyouwouldliketodownloadandclickonthe“Download”button.

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Yourbackupwillbegeneratedandthedownloadwillautomaticallystart.

Inwhatformatarethefilesavailablefordownload?Youcandownloadyourbackupfilesusingthe“DownloadBackup”Buttononthedashboardbesidethewebsiteprofilethatyouwouldliketodownload.

Thefileswillbedownloadedasazippedfile.YoucanunzipthefileusingZip.Zipisfreeopensourcesoftware.YoucanfindtheapplicationforallthedifferentOSplatforms.

Ifyoudownloadindividualfiles,thenthosefileswillbedownloadedintheiroriginalformat.

Whatprotocoldoyousupportfordownloadingthefiles?WecurrentlysupportFileTransferProtocol(FTP),SecureFileTransferProtocol(SFTP),andFTPSecure(FTPS)todownloadthefilesforautomaticbackup.IfyourhostingproviderdoesnotsupportFTPprotocol,youcantheninstallanFTPServeronyoursiteandthenbackupyourfilesusingourservice.

WebsiteandDatabaseMigrate

HowcanImigratewebsitesanddatabases?1. Inordertomigratethewebsitefilesanddatabasefromoneservertoanother,thefollowing

arethebasicrequirements:a. FTPCredentialsofthesourceandtargetservers(IncaseyoudonotknowyourFTP

credentialspleasecontactyourserviceprovider.Alternatively,youcancheckthesedetailsfromthecontrolpanelprovidedbyyourhostingprovider.)

b. Database Credentials (In case you do not know your Database credentials pleasecontact your service provider. Alternatively, you can check these details from thecontrolpanelprovidedbyyourhostingprovider.)

c. Makesurethatthesourceandtargetdatabaseareofthesametype.ThismeansthatifyoursourcedatabaseisMySQLthetargetshouldalsobeMySQLandsoon.

2. Signintoyouraccountandgotoyourdashboard.3. Makesureyoursourcewebsiteanddatabasearealreadybackedupwithus.Thestepstodo

thisareasfollows:a. ClickonaddwebsiteandaddthesourcewebsiteFTPdetails.Thiswillcreateaprofile

foryourwebsiteinthisaccountandalsotesttheconnectiontothenewwebsite.

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b. AddyourFTPCredentialsandclicknext.

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c. ClickonNext.

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d. ClickonSave.Followthesameprocesswithyourdatabase.Addyournewdatabasetothewebsitebackupdashboard.

e. ClickonAdddatabaseonyourdashboard

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f. Enteryourdatabasedetailsandclicknext.

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g. ClickNext4. Followthepreviousstepfortargetwebsiteanddatabase.5. ClickonRestorefiletomigratethewebsitefiles.

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6. Selectthelatestcopyofthefilesfromthedropdownmenuandclickonrestore.

7. Selectthetargetserveraddedinstep5.8. Clickonthecheckbox“Bycheckingthisbox,Iagreetoreplaceanyexistingfilesselected

withthisrestore.”ClickRestore.

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9. FollowthesameprocesswiththedatabasebyclickingonRestoreDatabase.

10. ClickonRestore.

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11. Selectthetargetdatabaseserveraddedinstep5.12. Clickonthecheckbox“Bycheckingthisbox,Iagreetoreplaceanyexistingfilesselected

withthisrestore.”ClickRestore.