Jump Upgrade Procedure for Cisco Unified Communications ManagerRelease 4.1(3)7.1(5) to 9.1(2)First Published: July 23, 2013
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C O N T E N T S
C H A P T E R 1 Introduction 1
About jump upgrades 1
C H A P T E R 2 Upgrade preparation checklist 3
Compatibility verification 4
Virtualization requirements 4
Software downloads 4
Configuration and login information 6
Cluster registration 6
Security tokens 6
Test plan 7
Create a backup 7
Isolated network 7
C H A P T E R 3 Preupgrade procedures 9
Pre-upgrade procedures 9
C H A P T E R 4 Upgrade process 11
Upgrade your current release to Release 6.1(4) or Release 7.1(5) 12
Virtualize your current release in an isolated environment 14
Upgrade your virtualized release to Release 9.1(2) 15
Rebuild virtual machines to align disk partitions 16
C H A P T E R 5 Rollback procedures 19
Rollback process 19
C H A P T E R 6 Related information 21
Jump Upgrade Procedure for Cisco Unified Communications Manager Release 4.1(3)7.1(5) to 9.1(2) iii
Links and references 21
Jump Upgrade Procedure for Cisco Unified Communications Manager Release 4.1(3)7.1(5) to 9.1(2)iv
C H A P T E R 1Introduction
If you are upgrading to Cisco Unified Communications Manager Release 9.1(2) from an older release anda direct upgrade from that release is not supported, you can follow the jump upgrade procedure. The jumpupgrade procedure allows you to upgrade to an intermediate release on UCS hardware and then migrate toa virtualized platform. This document provides procedures for performing a jump upgrade to Release 9.1(2)using the following intermediate releases:
The jump upgrade procedure supports the installation of these releases on UCS hardware for migrationpurposes only. Cisco does not support the production installation of these releases on UCS hardware or onany virtualized hardware.
About jump upgrades, page 1
About jump upgradesIt is not possible to upgrade directly to Unified Communications Manager Release 9.1(2) from the followingreleases:
Jump Upgrade Procedure for Cisco Unified Communications Manager Release 4.1(3)7.1(5) to 9.1(2) 1
For these releases, you must perform upgrade to an intermediate release before upgrading to UnifiedCommunications Manager Release 9.1(2). Perform the upgrade in four stages:
1 Upgrade to Unified Communications Manager Release 6.1(x) or 7.1(x) as an intermediate release.
2 Virtualize Unified Communications Manager in an isolated environment.
3 Upgrade the virtualized Unified Communications Manager to Release 9.1(2).
4 Rebuild the Unified Communications Manager virtual machines to align the disk partitions.
This document is applicable to Unified Communications Manager clusters with the following environment:
One of the following Unified Communications Manager releases is installed: Releases 4.1(3)4.3(2),Releases 5.1(2)5.1(3), or Releases 6.0(1)7.1(5).
None of the currentMedia Convergence Server (MCS) servers support Unified CommunicationsManagerRelease 9.1(x).
No changes are required to the IP addresses or hostnames for the Unified Communications Managerupgrade. If you need to change IP addresses or hostnames, you must do so in a separate maintenancewindow, prior to the upgrade. For more information, see Changing the IP Address and Hostname forCisco Unified Communications Manager, Release 9.1(1).
The upgrade to Release 9.1(2) and data migration will be performed in an isolated environment andmoved to production during a service window.
Jump Upgrade Procedure for Cisco Unified Communications Manager Release 4.1(3)7.1(5) to 9.1(2)2
IntroductionAbout jump upgrades
C H A P T E R 2Upgrade preparation checklist
Review the following information and ensure that you have met all of the requirements for the upgrade toRelease 9.1(x) before you begin:
Licensing, page 3
Compatibility verification, page 4
Virtualization requirements, page 4
Software downloads, page 4
Configuration and login information, page 6
Cluster registration, page 6
Security tokens, page 6
Test plan, page 7
Create a backup, page 7
Isolated network, page 7
LicensingThis upgrade procedure requires licensing for Unified Communications Manager 9.1(x).
Before you upgrade to Unified CommunicationsManager Release 9.1(x) from earlier Unified CommunicationsManager versions, install all previously purchased license files before you begin the upgrade process; otherwise,your unclaimed licenses will not be available to your upgraded Unified CommunicationsManager. You cannotre-install licenses after the upgrade.
To support high availability, Unified Communications Manager Release 9.x clusters operate in a full-featureddemo mode for 60 days without a license. After 60 days, the clusters continue to operate and route calls, butthe functionality to add or remove devices and users is disabled until valid licenses are available on theassociated Enterprise License Manager (ELM).
Refer to the license documentation posted at the Upgrade Central for additional information:
Refer to the following link to obtain the proper licenses:
Jump Upgrade Procedure for Cisco Unified Communications Manager Release 4.1(3)7.1(5) to 9.1(2) 3
Licensing User Interface
Compatibility verificationTo determine if the versions of the devices and applications in use in your organizationsuch as endpoints,gateways, voicemail, presence, or other applicationsare supported by Unified Communications ManagerRelease 9.1(x), review the following information:
Cisco Unified Communications System Release Summary Matrix for IP Telephony
Cisco Unified Communications Manager Software Compatibility Matrix
Cisco recommends that you consider the compatibility of applications such as Attendant console for upgrades.
For third-party applications, review the application catalog at the following link to verify that the applicationis supported by Unified Communications Manager Release 9.1(x). If your application is not listed in thecatalog, confirm with your vendor that the application is compatible with Unified Communications ManagerRelease 9.1(x).
Developer Network Marketplace Solutions Catalog
Cisco highly recommends that you review the list of open caveats for your intermediate and targeted UnifiedCommunications Manager releases that may impact functionality or integration with other applications. Youcan find the list of open caveats in the Release Notes at the following location:
Cisco Unified Communications Manager Release Notes