Douglas R. Hendershott III37 Francis Avenue Buffalo, NY 14212

Phone: 585-356-9011 henderd3@gmail.com

OBJECTIVE My objective is to utilize my knowledge of finance, marketing, statistics, and business concepts to obtain a role as a

business analyst.

QUALIFICATIONS Attended Top 20 business school, bachelor’s degree in finance, double minor in marketing and statistics. 10+ years of experience including analytics, finance, marketing, customer service, sales, and employee supervision. Work well independently and as part of a team, and will assume responsibility without direct supervision.

PROFESSIONAL EXPERIENCE:

Portfolio Management Officer I – Borrowing Base Analyst, Bank of America Corporation (August 2013 – Present) Actively monitor a portfolio of clients using multiple internal systems and spreadsheets to determine trends. Carefully analyze financial statements and make reconciliation decisions to manage risk for the bank and its clients. Provide detailed summaries and trend analysis while making recommendations based on regulatory requirements. Coordinate with business partners through all facets of the lending process from loan origination to underwriting. Determine borrowing line limits for clients based on their collateral and make future projections. Promoted to Bank Officer and consistently the top performer on my team in all performance metrics.

Customer Relationship Manager I, Bank of America Corporation (June 2012 – July 2013) Single point of contact and account manager for a portfolio of over 600 mortgages. Expert in loan modifications and working with investors to come up with a permanent resolution for my customers. Maintain ownership over my accounts and provide them with the best solution based on their individual situation. Manage relationships within different internal departments and with numerous business partners. Top performer in all metrics among over 300 associates and have been recognized for my outstanding performance

in answer rate, call quality, activities completed, among other categories.

Marketing Manager / Brand Ambassador, 8 Days a week Marketing Inc (June 2010 – June 2012) Work with numerous clients to provide brand awareness and interactively communicate key message to consumers. Manage daily operations reporting: demographics, sales, customer feedback, and employee training. Coordinate event dates with client and review suggestions for improvements with the client. Managed launch events ensuring a successful new product release in the Rochester, NY market.

Marketing Intern, MSA Advertising – Raleigh, NC (10/2007 – 01/2008) Participated in all agency tasks including: AR, design, research and advertising production. Oversee the secret shopper program including scheduling, report editing, and logistics. Managed invoice reconciliation, expense sheet oversight, and participated in media placement. Expense sheet oversight; organized advertising production and reconciled accounts.

Skills/Community involvement: Lead Officer for the Bank of America Community Volunteer organization. Member of Toastmasters organization for developing public speaking and leadership skills. Excellent presentation skills; comfortable presenting to large audiences in a variety of settings. Advanced Microsoft Office including MS Access, macros and some VBA, Photoshop and WordPress web creation. Statistical analysis with SAS and Mini-tab, including multiple regression, forecasting, and time series regression. Proficient in Spanish, very quick learner with multiple customer service awards. Physically reconstructed a low income, community based facility in Buffalo, NY (Shalom Zone) over several years.

EDUCATION: Bachelor of Science: Business Finance, May 2010 (Double minor in marketing and business statistics)

Miami University; Oxford, Ohio