Dissertation Mamalia

8/13/2019 Dissertation Mamalia

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:

A C C

A D U M

D M S F H

2009

A

D

CH F EE AD DEEE


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ABE F CE

TABLE OF CONTENTS...........................................................................................................2

LIST OF FIGURES..................................................................................................................5

LIST OF TABLES ....................................................................................................................6

ABSTRACT............................................................................................................................7

DECLARATION......................................................................................................................8

COPRIGHT STATEMENT......................................................................................................9

ACKNOLEDGEMENT.......................................................................................................10

CHAPTER 1 INTRODUCTION............................................................................................11

1.1. BACKGROUND ........................................................................................................11

1.2. RESEARCH OBJECTIES AND QUESTIONS...............................................................12

1.3. RESEARCH METHODOLOG....................................................................................13

1.4. LIMITATIONS OF THE RESEARCH.............................................................................16

1.5. CHAPTER OUTLINE .................................................................................................17

CHAPTER 2 LITERATURE REIE ....................................................................................192.1. INTRODUCTION ......................................................................................................19

2.2. HAT IS KNOLEDGE?..........................................................................................19

2.3. KNOLEDGE IN ORGANISATIONS..........................................................................20

2.3.1. K R: K O? .....21

2.3.2. C K.............................................................................22

2.4. KNOLEDGE MANAGEMENT ................................................................................23

2.4.1. D K M ..............................................................23

2.4.2. K M S..................................................................24

2.4.3. K M P ...............................................................25

2.4.4. K F M ................................................................29

2.4.4. K M S..................................................................31

2.4.5. I O .................................................................................33

2.4.6. F I K M.................................................34


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2.4.7. C O...........................................................................35

2.5. SUMMAR ..............................................................................................................38

CHAPTER 3 KNOLEDGE MANAGEMENT IN NOKIA SIEMENS NETORKS: STRATEG.40

3.1. INTRODUCTION ......................................................................................................40

3.2. THE GLOBAL TELECOMMUNICATIONS COMPAN..................................................40

3.3. KNOLEDGE MANAGEMENT STRATEG IN NSN: FINDINGS .................................44

3.4. KNOLEDGE MANAGEMENT STRATEG IN NSN: DISCUSSION.............................49

3.4.1. H K M S D?...49

3.4.2. T R: D ?

...................................................................................................................................53

3.5. CONCLUSION ..........................................................................................................54

CHAPTER 4 KNOLEDGE MANAGEMENT IN NOKIA SIEMENS NETORKS:

IMPLEMENTATION.............................................................................................................55

4.1. INTRODUCTION ......................................................................................................55

4.2. KNOLEDGE MANAGEMENT IMPLEMENTATION IN NSN: FINDINGS ...................55

4.3. KNOLEDGE MANAGEMENT IMPLEMENTATION IN NSN: DISCUSSION ...............59

4.3.1. I K M P ................................60

4.3.2. F I................................................................................64

4.3.3. R O NSN' KM S I ..................66

4.4. CONCLUSION ..........................................................................................................69

CHAPTER 5 KNOLEDGE MANAGEMENT IN NOKIA SIEMENS NETORKS: IMPACTS

AND FUTURE CHALLENGES ...............................................................................................70

5.1. INTRODUCTION ......................................................................................................70

5.2. KNOLEDGE MANAGEMENT IMPACTS AND CHALLENGES IN NSN: FINDINGS.....70

5.2.1. KM I D.......................................................................70

5.2.2. F C KM NSN .....................................................................72

5.3. KNOLEDGE MANAGEMENT IMPACTS AND CHALLENGES IN NSN: DISCUSSION.74

5.3.1. K M I: I U .........................74


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5.3.2. F C............................................................................................75

5.4. CONCLUSION ..........................................................................................................79

CHAPTER 6 CONCLUSION................................................................................................81

6.1. INTRODUCTION ......................................................................................................81

6.2. REISITING THE RESEARCH QUESTIONS ................................................................81

6.3. SNTHESIS OF THE FINDINGS .................................................................................83

6.4. RECOMMENDATIONS FOR NSN..............................................................................83

6.4. LESSONS LEARNED .................................................................................................85

6.5. FINAL REMARKS......................................................................................................86

REFERENCES......................................................................................................................87

APPENDI 1 LIST OF INTERIEEES ...............................................................................96

APPENDI 2 INTERIE QUESTIONNAIRE......................................................................97

A.2.1. INTERIEEES' ERSION....................................................................................97

A.2.2. RESEARCHER'S ERSION .....................................................................................99

APPENDI 3 NSN PRODUCT CUSTOMISATION DEPARTMENT PROFILE........................101

C: 19,082


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F FGE

F 2.1 I P ......................................................................................20

F 2.2 K O.............................................................21

F 2.3 T KM ..............................................................25

F 2.4 K ..............................................................26

F 2.5 F M K C ..........................................................27

F 2.6 C H S M ...................................30

F 2.7 D N S ..................................................................31

F 2.8 DR G M..............................................................................35

F 3.1 NSN G P......................................................................................42F 3.2 BSS B U G S................................................................43

F 3.3 S H D .....................................................44

F 3.4 T D' K M S: O...............52

F 3.5 K F NSN ( D' ) 53

F 4.1 O NSN' KM I ................................................................67

F 5.1 KM C NSN....................................................................................79

F 6.1 T I S F .......................................83


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F ABE

T 1.1 C R Q, M M I.........16

T 2.1 C T E K...............................................23

T 4.1 T D' KM S I.................................68


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.

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KM ICT

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KM

(R, 1998).

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Q, 2001). S

(MI & LF, 2000; R, 2000; A & D, 2001);

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2000); (H ., 2001). O

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., 2001).

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T , KM .

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/

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S: H (2002:15)

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(, 1999). T KM

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KM, G G (2000)

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2000).

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). T

.

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. T KM

, , (H, 2001). I MNC

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CHAE 3 EDGE AAGEE A EE E:

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N S N (NSN) A 1,

2007 5050 N N,

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(N, 2007). A NSN N

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NSN 60,000 150 (N S


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N, 2009). I , R (2007) NSN

, E. T

(N S N, 2009), NSN'

2015 , , ... I ,

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2009).

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(N S N, 2009). A , NSN

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IP ,

(N S N, 2009).

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, B S S (BSS) (N

S N, 2009).

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(N S

N, 2009).

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' (GSMA, 2009)


42/105

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(N S N, 2009).

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M E A, N A, N E S E (N

S N, 2009). F 3.1 . I G H

Q (HQ) O HQ E, F (N S

N, 2009) R & D (R&D) M,

G. H, HQ NSN' G HQ.

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S: N S N (2009)

T NSN' P C

( D) S C J, I.

D , D B S S

(BSS) . F 3.2 BSS . I NSN'

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A P . B


43/105

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D J, 8

J R&D

.

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S: N S N (2009) A (,

11/06/2009)

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T (ST), S I (SI), C P S (CPS), TL

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D .


44/105

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F 3.3 S H D

S:A

I I, T10

NSN'

D' (N S N, 2009; , 2009). T

D

NSN' C C T (, 2009; N

S N, 2007; S, 2008). T '

, D

KM . T S D

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3.3. EDGE AAGEE AEG : FDG

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. I ,

N S KM ( ., 2005; D & P,

2002; G & B, 2001; C, 1997; C, 2000). A G &

B (2001:78),

S 100 ...

, SN, S

, .. ,

.

10 T I

(T, 2008)


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T SN NSN IMS (A, ,

11/06/2009; P, , 09/06/2009). S, N KM

K M D

KM (C, 1997). F, N

KM

(C, 2000).

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, NSN .

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D

D' ,

D. H ,

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. B ,

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. (, , 17/06/2009)

T H D D KM

(, , 05/06/2009). S

(N, , 16/06/2009).

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, HQ,

(, , 05/06/2009; N, , 16/06/2009; A,

, 11/06/2009; P, , 09/06/2009). T

, , , ,

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46/105


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NSN' . T

. P

, ,

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,

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(,

, 05/06/2009). T

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48/105

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D KM. A

'

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(P, , 09/06/2009). K

. T

. F, A (,

11/06/2009)

KM D. E

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HQ KM (, , 10/06/2009). A

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(, , 10/06/2009). T HQ

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,

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. T S KM

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D (2) .

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(2005) .

T (1999) . T S 3.3

D. E

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.. , ,

(BF ., 2004),

. S,


50/105

50

C11

. T, '

' . H,

'

. T . F, '

' . F, D'

;

. O ,

.

T

(, 1999). A (, 17/06/2009),

:

. T

D' . L, D

. S D'

.

T (1999)

KM . B , D

(B & C, 1996; J & J, 1997). T

C F. B,

KM D.

I D' KM , H' (2001)

KM . A C T,

11 C ,

,

(IBM, 2009)


51/105

51

KM : ,

, . , D

D'

(, , 17/06/2009). A,

. T

(H, 2001; A & L, 2001; M

., 2001). ,

,

(R, 1998; P, 1995). N

D'

(M ., 2001; P, 1995). H,

(BF ., 2004; A & L, 2001). F 3.4

D' KM .


52/105

52

F 3.4 T D' K M S: O

S: H (2001:28)

T D' KM . I

C, .

B MNC, D' KM

HQ. H, (, 17/06/2009)

D

NSN' HQ. T NSN MNC

(N S N, 2009). M

KM ' (A & H,

2008; S ., 1999). H,

KM J' D, NSN' HQ

KM . HQ KM. I

.

T KM D'

(, , 17/06/2009). A ()

(, 05/06/2009), HQ

D, .

K H Q (H, 2005). I


53/105


54/105

54

, . C

' . S NSN

D (, ,

17/06/2009).

T KM D

(P, , 09/06/2009). BF .

(2004:4) ' '.

,

. D ,

.. ,

(A, , 11/06/2009). H

(BF ., 2004).

3.5. CC

R S 1.2, C

. T

D. T D

, ,

' , D'

. H,

. T

D NSN

D ,

HQ

.

T D KM :

, , . T

.


55/105

55


EEA

"I , ."

( H. D , 2000:90)

4.1. DC

I C T, D KM . T

C S 4.2. I

. T KM

:

() H (2001) KM , () N (1994)

, () C L (2002) .

4.2. EDGE AAGEE EEA : FDG

(, 17/06/2009) KM

D

. T

. T D

. I

KM,

.

T . T

(, ).

E , , KM

, . F ,

/

. ()

KM D.


56/105

56

KM .

A

D. T

I (N, , 16/06/2009;

, , 05/06/2009; A, , 11/06/2009). N

. U, .

T , .

B, /

(N, , 16/06/2009; , , 05/06/2009). E

(OJT) . D ,

,

(N, , 16/06/2009).

I ,

(.. ), .

H/ KM, .. , IMS,

S D (A, , 11/06/2009; P,

, 09/06/2009; N, , 16/06/2009). I , C

' (, , 05/06/2009)

RT (N, ,

16/06/2009).

E

(, , 17/06/2009; , , 05/06/2009).

(P, , 09/06/2009; A,

, 11/06/2009; N, , 16/06/2009). T

D (, , 10/06/2009). T


57/105

57

E12

MM T. C,

. T

/ , ,

(P, ,

03/07/2009). H, ,

(, , 05/06/2009). A ,

.

A ,

. F ,

, / ,

. T , , KM

(, , 17/06/2009). M, (,

05/06/2009)

.

I , (.. IMS, , S

D)

. B ,

. E ()

HQ . O

E NM .

,

(ICT )

KM (A, , 11/06/2009; N, ,

16/06/2009; P, , 09/06/2009; , , 05/06/2009;

, , 17/06/2009). ICT

12 E .


58/105

58

. A (, 17/06/2009), ICT

NSN . T

NSN .

S ICT D KM

. E

D' (.. ). ICT

D HQ

. E . I

, ICT

.

A KM D

(, , 05/06/2009; P, , 09/06/2009;

A, , 11/06/2009). T D

. H,

(, 05/06/2009) '

'.

S D KM

. O

D' KM, (A,

, 11/06/2009; P, , 09/06/2009; N, ,

16/06/2009; , , 05/06/2009; , , 17/06/2009).

(, 17/06/2009) KM

. A (..

, ),

. N (,

16/06/2009) (, 05/06/2009)

, , ,


59/105

59

. E

,

(P, , 09/06/2009).

A , KM (P,

, 09/06/2009; N, , 16/06/2009). S

KM . T

, .

A D KM

KM (A, , 11/06/2009;

P, , 09/06/2009; , , 05/06/2009). F ,

(P, , 09/06/2009; N, , 16/06/2009). E

. F,

D. L, D

' (, , 10/06/2009).

A ,

KM. A (, 11/06/2009)

KM

D' .

4.3. EDGE AAGEE EEA : DC

B S,

D KM

C T. T S

. I KM , (..

), D' KM

.


60/105

60

4.3.1.

T . O

KM , (1)

, (2) , (3) , (4)

(H, 2001). A N' (1994)

. A, C L (2002)

D

C T.

A L (2001)

. T

D . D

,

. T D ,

. A ,

(N, 1994; A & L, 2001; BF ., 2004). T

(C & L, 2002).

F ,

(, , 05/06/2009; N, , 16/06/2009;

P, , 03/07/2009). D ,

(.. ), (.. ) /. E

(BF ., 2004). T

(N, 1994; A & L, 2001). A

L (2001)

. T ,

. T , H' (2001)


61/105

61

, K C ,

K D .

T S. F,

(C & L, 2002).

S ,

: . F ,

' (M ., 2001; B

F ., 2004). , /

. T

(.. ) (N,

1994). I (C & L, 2002).

F ,

. T

(N, 1994). I

IMS, , C S D. T

(C & L, 2002).

A . I

. T (N, 1994). T

. T

(N, ). T BF . (2004)

.

T '


62/105

62

(R, 1998;

D & P, 2000; H, 2003; M ., 2001), BF

. (2004) . IMS

HQ. T NSN' ,

R S

F S (A, , 11/06/2009; P, ,

09/06/2009). C

D' . I D

(N, ,

18/06/2009).

I KM ,

, (, ,

17/06/2009). K . T

/ . E

. I

. T ,

. T,

H' (2001) ,

. F 4.1 .

T

. T ; , . D , D'

(N, 1994).

I .

; ,

D. I (N, )


63/105


64/105

64

(, , 17/06/2009). A

, / .

F , D , /

/ . I ,

C. T

(C & L, 2002).

B ' ,

. D ,

. C, H' (2001) ,

.

T

. T

. (, 05/06/2009)

.

T, H' (2001) F 4.1.

4.3.2. F

A KM D, S

. P (.. )

KM (S Q, 2001;

H ., 2001). T ' KM

D' KM .

S Q (2001:359) '

' KM . F,

'

(, 05/06/2009) ' '

D.


65/105

65

T ICT

KM. ICT KM (H, 2005; R, 1998;

P & K, 2005; M & N, 2006; R, 2007). ICT

(R,

1998).

C . (2003) ICT KM. I

MNC, ICT MNC '

HQ

' (M & N, 2006:45). T

NSN' ICT D

.

E ICT KM , ICT

. T KM

(, , 10/06/2009; A, ,

11/06/2009). T

. T

. S

: . D

, ' . T I

KM

(H, 2001).

A D'

KM (N, , 16/06/2009;

P, 09/06/2009). A (, 17/06/2009)

KM,


66/105


67/105

67

F 4.1 O NSN' KM I

S: H (2001:28)

F, T 4.1 KM . I

D' KM KM

C T,

C.


68/105

68

3T 4.1 T D' KM S I

S:A


69/105

69

4.4. CC

T C . KM

. F,

. I

. A,

. T

,

. T

H' (2001) KM . I KM

, D

KM .

T C KM

D. I, ICT

. T C

KM NSN, D.


70/105

70


AC AD FE CHAEGE

A .

(B F D & , 2000:)

5.1. DC

C T F D, NSN ,

KM. , F'

, KM ? T C

KM . T

S 5.2.1 5.2.2. M, S

5.3

C T.

5.2. EDGE AAGEE AC AD CHAEGE : FDG

T S KM

D.

5.2.1. D

KM D . O

. B (, 05/06/2009)

P (, 09/06/2009) KM

D. ,

. T

,

,

.

F, (, 05/06/2009)

. T ,


71/105

71

' .

K , , . T

. B

, .

T

, .

A, ()

. T ,

. I

. T

.

A ' . N (,

16/06/2009)

. T , ,

I. S

. , ,

N (, 07/07/2009)

. I

. T KM

. T

. A ,

/ (.. / ).

N , , .

(, 17/06/2009)

. H

. N, N (, 07/07/2009)


72/105


73/105

73

.

O

KM (, , 17/06/2009; , ,

05/06/2009; A, , 11/06/2009). T

' KM

. B A (, 11/06/2009) (, 05/06/2009)

KM.

(, 17/06/2009)

(ROI)

KM.

A

(, , 17/06/2009; P, 09/06/2009; N,

, 16/06/2009). T KM

. I KM KM

, KM . T

. , () A (,

11/06/2009) H Q KM

, C KM 13

.

C KM ICT I

(, , 05/06/2009; P, 09/06/2009; A, ,

11/06/2009). T D (.. H)

KM . I ,

(P, , 09/06/2009). (,

05/06/2009) ,

D, . I

,

13 Since the Competence and Knowledge Management department was yet to be established during the

course of this research, it is thus beyond the scope of this study.


74/105

74

.

5.3. EDGE AAGEE AC AD CHAEGE : DC

T S . I KM

, H' (2006) DR G

KM

D.

5.3.1. :

I KM, G (1984)

.

KM D (.. ). T

KM ' (,

, 17/06/2009). S BF . (2004)

. A KM ,

. T

(, , 17/06/2009).

I , KM

D' . T ,

(N, 1994)

,

I (N, , 16/06/2009)

(A, , 11/06/2009;

P, , 09/06/2009). I , KM '

D,

(, , 05/06/2009).


75/105

75

T (BF ., 2004;

H, 2008). E (H,

2008). H ,

D'

(P, , 09/06/2009). L, KM D'

(A,

, 11/06/2009).

F,

KM . KM D

D' (A, , 11/06/2009).

T . T

. I , KM '

(, , 05/06/2009). T

(H, 2005). I ,

KM (D & P, 2000;

A & D, 2001; MI & LF, 2000; R, 2000).

T . C KM

, ,

(N, , 07/07/2009). T KM

. T

(A,

, 11/06/2009). C,

(BF ., 2004).

5.3.2. F C

T KM D .

T H' (2006) DR G


76/105

76

F 5.1. G G (2000)

KM MNC. R

H' (2006) , . ,

D. G ,

.

O KM D

, (P, , 09/06/2009;

A, , 11/06/2009). M

(N & T,

1995; D & P, 2000; MC ., 2007). M ICT

(BF , 2004). R

H' (2006) , . I

, KM KM

D. F ,

,

(, , 05/06/2009). I

, S 4.3

KM . T ,

H (2001) '' .

A ,

(N, ,

16/06/2009). T,

.

H, ICT (,

1999, 1999; D & P, 2000; H ., 1999). A

KM D

(, , 17/06/2009). S

(B &


77/105


78/105

78

U,

/ KM D.

T (H, 2006). M,

(, 05/06/2009)

(.. H' ). T

C KM D (, , 17/06/2009; A, ,

11/06/2009) NSN

KM.


79/105

79

F 5.1 KM C NSN

S: A, H (2002:12)

5.4. CC

R , KM

D . T

,

, . T


80/105

80

,

.

T C, , .

T H' (2002, 2006) DR G

. M (1) (..

ICT ); (2) (.. ,

KM ); (3) (..

KM ); (4) ; (5) (..

C KM D).


81/105

81

CHAE 6 CC

.

( H H D & , 2000:162)

6.1. DC

H' , ,

. C, , D

. S 6.2

. S S

6.3 KM D. S 6.4

, .

6.2. EG HE EEACH E

T S 1.2. I

S, .

R '

, KM

. T

H Q (HQ)

(.. D). M, D NSN'

HQ

. T KM

D. C T

.

T KM D

T


82/105

82

: KM . F,

. S,

, IMS, . T,

. L,

D' ,

. T KM ,

KM . T

' ,

, ICT . O

, KM KM

KM D. T

C F.

T :

T

. T (1)

; (2) ; (3)

. A ,

' ,

. D C F.

T

T :

() (.. , KM

); (2) (.. KM

, KM ); (3) (..

KM ,

KM); (4) (5) (.. C

KM , KM


83/105

83

). C F .

6.3. HE F HE FDG

T KM , ,

D. T

C T, F F KM

M C. T

F 6.1.

F 6.1 T I S F

S:A

T KM , KM , KM

KM . I MNC ,

MNC '

. I , KM

. M,

KM .

6.4. ECEDA F

T D' KM . I,


84/105

84

KM

KM, M C.

N, I D NSN

KM . A , I

.

A KM . A

C F, KM

KM D. S

KM . F ,

D . T

NSN ,

HQ .

I , .

N . (2002)

, . A

N .

(). I ,

. S

,

(.. )

.

O C F KM

. L C T

KM . I

, B S (2002)

. F , NSN


85/105

85

, . S

'

. I NSN' ,

S. I , B S

() /

. R NSN

C K M D,

/ .

A KM KM

' . M

, , / . T

' .

T KM,

MNC. O

KM NSN . A C 3,

KM. M KM

.

T S 6.3

NSN . M, KM

, .

F

KM . I , NSN

.

6.4. E EAED

T , .


86/105

86

O, KM

D (1994). S D

, , .

M, KM

KM

' . D ()

D' .

T, KM C F KM

N

(1994). F, N . (2000)

' '

, . S

.

F, ICT KM

D. N, (..

D) KMS

KM. M, '

' ICT KM, KM ,

(M ., 2001:5). O, ICT KM

KM. E, .

6.5. FA EA

T C

O. T ,

D. A

,

D. T , ,

KM

.


87/105

87

EFEECE

A, M. & L, D. (1999) 'K M S: E

P F', P 32

H

I C S S, M, H, 58 J.

A, M. & L, D.E. (1999) 'K M S: I, C B', C AI, . 1, A 7.

A, M. & L, D.E. (2001) K M K M

S: C F R I, I , . 25, .

1, . 107136.

A, R.S. & H, E. (2008) 'T U T K I

C: K M I E',

, . 12, . 1, . 133147.

A, U., B, I. & F, M. (2005) 'M S K

C: T E C M S L E',

I B , . 14, . 5, . 521538.A, K. & D, B. (2000) 'I K P O

L: T P F', , . 37, . 6,

. 797810.

B, M., C, S., S, G. & , G. (2004) 'L K

C: M T C', E ,

. 22, . 1, . 111.

B, C.A. & G, S. (1989) A B: ,

H B B, L.

B, K.M. & S, A. (2002) 'E K S: T R

O R S', ,. 9, . 1, . 6476.

B, S.P. & R, G. (2002) 'K

: N H S E

', A, . 80, . 4, . 643663.

BF, I., G, A. & S, R. (2004) :

C, , , P E I., U S

R, N J.

B, T. (1999) 'T C S K M',

H, J. L (.), CRC P, B R, . 11 122.

B, P. & C, A. (1996) 'G K S US

P I', , . 17, . 123135.

B, R. (1994) 'M M T K',

, F, . 6173.

BL, J.C. & SC, M. (2006) 'S K T I

I C A: A I C F',

, . 10, . 4, . 100112.

C, R.L. (1997) 'K M B',

, . 1, . 1, . 8392.

C, B. & L, H. (2002) 'K M S L K


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C, C.., H, T., , P. & S, R.A. (2000) ' D K

M A ?', I C, . 1, . 4, . 366380.

C, P., L, D. & M, . (2003) 'E

:

', B E, . 7, . 2, . 2945.

C, A. (2002) 'T ', , . 24, . 2, . 6976.

C, E. (2000) 'K M C A: A R',

I & , . 18, . 4, . 166174.

CC, E., S, P. & PO, E. (2007) 'O S

F S K M P',

, . 11, . 4, . 4557.

C, A. & A, P. (1996) D, S P,

L.

C, J. & P, S. (1986) : H

, S P, N D, I.C, J.. (1994) D: A, S

P, L.

C, J.. (2003) D: ,

A 2 E, S, T O, CA.

C, M. (1998) F :

, S P, L.

C & C (2009) , C & C, I.

O, A: ://.2.//? A: 15 J

2009

D, T.H., L, D. & B, M.C. (1998) 'S K MP', , , . 4357.

D, T.H. & P, L. (2000) : H

, H B S P, B, MA.

D, T.H. & P, G.J. (2002) C B B ,

P KA GA, E, G.

D G, J. (2000) 'D K M P F',

, . 4, . 4, . 303310.

D, H. (1991) 'T T F R', F, J.

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D, N. & L, . (2000) H 2

, SP, L.

D, K. & E, R. (2003) G K M S, E

, . 21, . 1, . 6267.

D, N.M. (1994) C: H C C,

MGH, L.

D, ., B, S. & M, J. (2007) 'A C S K M

P M S M C',

EC 2007 8

E C 2007, B. M

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E, A., G, M. & H, R. (2006) C, S B

H, B.

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3/97, P H, B, . 155179.

F, A. & O, D. (2005) D C : AE F A, S S R N O,

A: ://../3/.?=682984 A:

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G, P.R. & B, J. (2001) : A A G,

K P P, L.

G, R.M. (1996) 'T K T F',

, . 17, . 109122.

G, R.M (1996) 'P DC E:

O C K I', , . 7,

. 4, . 375387.G, A. (1984) C : ,

U C P, B.

G, A. (2000) C, P P, C.

G, M.E., B, T. & K, H. (2007) 'A S K M',

, . 11, . 6, . 315.

G, A.K. & G, . (2000) K F M

C, , . 21, . 473496.

G, B., L, S.I. & A, J.E. (2000) 'K M: P

C', I & D , . 100, . 1, . 1721.

H, M., N, N. & T, T. (1999) '' S MK?', H B , . 77, . 2, . 106116.

H, R. (2002) 'EG A: P P', I , .

7, . 23, . 97114.

H, R. (2006) I G: A I , S

P, L.

H, R. (2008) I : D

C. F I I

S H, IDPM, U M, M, 3

O.

H, R. (2008) E I B C. F I I S H, IDPM, U

M, M, 11 N.

H, P. (2000) 'B K M

G G, . F,

R. B (.), L/L, . 138.

H, P. (2001) 'B P O K M',

: B E, K. M, P. H & J. (.),

S, B, . 1336.

H, P. (2001) 'S T E K I I


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14, . 319397.

L, J. (2004) ' ?', E

G, . 1, . 1, . 17.

M (1980) : I C, D E

1, P U P, P, NJ.

M, B. & S, G. (2001) 'M

', P MH, M. B (.), GEE P L.

MI, C. & LF, D. (2000) 'K M: H C',

: C I , C. P, R.

H, M. C & H. (.), M, L, . 119.

MC, A., LN, C. & SS, R. (2007) K

M S D KM I U,

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M, K., H, P. & , J. (2001) 'I', :

B E, K. M, P. H & J. (.), S, B,

. 110.M, S. & N, B.B. (2006) 'MNC K M: A T

K F', , . 10, . 1, . 4454.

MM (2009) , MM O, A: ://./

A: 19 J 2009

M, R. (2002) 'K M M F', J

I M, . 8, . 19.

M, R. & N, P. (2004) 'I K P? K F, S

P RS MNC', I B ,

. 35, . 5, . 385406.

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I D , D , . 33, . 2, .

143161.

N (2007) N 2007, N.

N S N (2007) N S N T'

C C S I, N S N O,

A:

://..//P/P+/

/NSNT. A: 29 J

2009N S N (2009) F A N S N, N S

N O, A:

://..//AU/C/?

= A: 10 J 2009

N S N (2009) M N S N, N

S N O, A:

://..//AU/C/M.

?= A: 10 J 2009

N S N (2009) M O O N S N, N


92/105

92

S N O, A:

://..//AU/C/M++

/?= A: 10 J 2009

N S N (2009) B C S N S

N, N S N O, A:

://..//AU/C/M++

/M++O+B+U+IP+T.?= A: 10 J 2009

N S N (2009) C C N S N, N

S N O, A:

://..//AU/C/M++

/M++O+B+U

+S+C++A.?= A: 10 J 2009

N S N (2009) O B S N S

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Dissertation Mamalia