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DISRUPTIVE
FACILITY MANAGEMENT Key Elements to Change the Way you do FM
ALEX LAM MTS, MRAIC, IFMA Fellow, Hon.PFM
THE OCB NETWORK INC. TORONTO - CANADA
NEDREACH FOUNDATION HONG KONG - CHINA
SAO PAULO – BRAZIL
2011-10-20
ALEX LAM THE OCB NETWORK INC. - TORONTO NEDREACH FOUNDATION – HONG KONG
WHAT IS DISRUPTIVE INNOVATION
FM IN RETROSPECTIVE
WHY DISRUPTIVE FM
CAVE XIV QUMRAN ISRAEL
Disruptive Innovation Theory
TEN PERCENT OF COMPANIES can maintain a level of growth which satisfies their shareholders over the long term. Ninety percent cannot. Most of those companies seem to be doing the right things - listening to their best customers, keeping a close eye on competitors, and investing heavily in technological advancements. Long-term success requires more. It requires that companies develop strategies around disruptive innovation.
INNOSIGHT INSTITUTE
Disruptive Innovation Theory
An innovation that is disruptive allows a whole new population of consumers access to a product or service that was historically only accessible to consumers with a lot of money or a lot of skill. Because companies tend to innovate faster than their customers’ lives change, most organizations eventually end up producing products or services that are too good, too expensive, and too inconvenient for many customers.
INNOSIGHT INSTITUTE
GROWTH & PROFITABILITY
Transformational Innovation
Evolutionary Innovation
NEW MARKET SUCCESSFUL MARKET DOMINATION
Sustaining Innovation
BEYOND CONTINUOUS IMPROVEMENT
1298 ROMANIA
1675 BALANCED SPRINGS
1783 QUEEN MARIE ANTOINETTE
DISRUPTIVE TIME
DISRUPTIVE SOUND
1979 ORIGINAL WALKMAN 2001 ORIGINAL iPOD
DISRUPTIVE BIZ
DISRUPTIVE LIGHT
DISRUPTIVE PANDA
Innovative Process
SUSTAINABLE INNOVATION is not disruptive – it can be discontinuous (transformational) or continuous (evolutionary) to improve an existing successful product or service.
SUSTAINABLE INNOVATION
TRANSFORMATIONAL INNOVATION is not always disruptive – it improves on an existing product for the existing market. It generates growth within known market and maintains course.
TRANSFORMATIONAL INNOVATION
DISRUPTIVE INNOVATION is innovation that helps create a new market or a new value network that eventually disrupts the existing market or value network displacing an earlier technology
DISRUPTIVE INNOVATION
SOURCE: Clayton M. Christensen, Harvard Business School
CYCLES OF BUSINESS DRIVERS
SOURCE: Jean-Claude Goldenstein - www.CREOpoint.com
FM – A RETROSPECTIVE OUR REACTIONARY HISTORY
SYSTEM FURNITURE
TECHNOLOGY MANAGEMENT
STRATEGIC ALIGNMENT
OUTSOURCING
CUSTOMERS
RE-ENGINEERING
PROCESS MGMT
LANDSCAPE OFFICE
DI
PORTFOLIO MGMT
1965
1982
2000
2010
1972
FM – DISRUPTIVE ?
TECHNICAL FM
FM - IT
MANAGEMENT
FINANCE
Core Competencies for
Federal Facilities Asset Management Through 2020:
Transformational Strategies
integrating aligning innovating
Business Professional
Enterprise Knowledge Behavioral
CONTINUOUS IMPROVEMENT
LIFECYCLE MANAGEMENT
STRATEGIC DECISION MAKING
OWNER
Governing Approach
Core Competencies
Foundational
Competencies
Governing Mindset
Governing Behavior
Core Competency
Management Mindset
PERSONAL SOCIAL
CONCRETE
CONCEPTUAL
ENERGETIC INTEGRATE
Proactive
Reflective
Collaborative
Analytic Worldly
SOURCE: MANAGING by Mintzberg (2009)
FM UP CLOSE & PERSONAL
FACILITY MANAGEMENT ?
MEDICAL CENTRE 150-250 bed full service medical centre including
heliport and ambulance and mobile medical services
EDUCATION 350-500 student school including sports, science & IT laboratories and performance facilities
SPECIAL CARE CENTRE Depending on the needs of the community this centre may include orphanage, senior care, maternity needs, etc designed for modular expansion
HOTEL Average 150-250 room full service 4 or 5 star business
hotel with restaurants, meeting and conference facilities to support the
campus needs of visitors, short tem stays and
training facility needs.
HOUSING Housing for medical
centre, administration, hotel personnel, students
and special cares and general housing for the
community.
COMMUNITY CENTRE Communal services to include bank, hair dresser, retail kiosks, post office, convenience stores, etc for the campus community. It includes the Corporate Facility Management office to look after all aspects of managing the campus.
M
H
E
S
C
NEDREACH CAMPUS FOR HUMANITY
CHINA Guiyang, Guizhou
INDONESIA Kupang, West Timor
CAMBODIA Lvea Em
PHILIPPINES Clark
JORDAN Amman
CHILE Concepción
CAMEROON Yaoundé
ETHIOPIA Addis Ababa
ROMANIA Bucharest
SRI LANKA Columbo
NEDREACH CAMPUS FOR HUMANITY
PERU Lima
CANADA Vancouver
in summary . . .
Know Your Business
STANDARDS SAFETY
QUALITY
PRIVATE
PUBLIC
FM
RELATIONAL THINKING FM
THINK DISRUPTIVE
Recommended Reading
THE NEW SILK ROAD - How a Rising Arab World is Turning away from the West and Rediscovering China. Ben Simpfendorfer
ISBN: 978-0-230-58026-8
DISRUPTIVE CLASSES - How Disruptive Innovation will Change the World Learns Clayton M. Christensen, Michael B. Horn & Curtis Johnson ISBN: 978-0-07-174910-7
THE WORLD WITHOUT US Alan Weisman ISBN: 978-0-312-42790-0
STRATEGY MAPS – Converting Intangible Assets into Tangible Outcomes. Robert S. Kaplan & David P. Norton ISBN: 1-59139-134-2
COOL IT - A Skeptical Environmentalist’s Guide to Global Warming. Bjørn Lomborg
ISBN: 978-0-307-74110-3
MANAGING Henry Mintzberg ISBN: 978-1-57675-340-8
