Discover why fashion and footwear online shoppers trust Royal Mail to deliver more than anyone else*

Business Reply Plus Licence NumberRLRL-EBYG-XAUG

Royal MailPO Box 33Ross-on-WyeHR9 9WA

RM06242-FNAM

With more fashion and footwear shoppers buying online than in-store in a 3-month period* (44% vs 40%), offering a range of delivery options at the checkout is more important than ever. We'll help you build customer loyalty online.

Are you missing out on valuable online sales?Dear <Name>

Royal Mail can help you maximise your sales with flexible delivery and returns options that provide the visibility, control and convenience shoppers have come to expect.

Our services support your customers and your business needs

• Provide shoppers with a range of delivery choices from our great value Standard services to Tracked or timed next day for 'last minute' orders

• Offer mobile returns with Labels to Go at the Post Office®

• Export to new markets that love to buy British fashion

• Provide shoppers with a convenient Click & Collect network.

Get in touch today to find out more about our range of services for fashion & footwear retailers.

Yours sincerely

Introducing our range of services for retailers like you

* Delivery Matters Fashion and Footwear, 2018, independently conducted by Trinity McQueen.

To find out more about our retail services

return the reply card, call 0800 177 7239

or visit royalmail.com/ deliverfashion

Nick Landon Chief Customer Officer, Royal Mail

Meet shoppers' demands with a range of delivery optionsWith 85% of online shoppers preferring to buy from a retailer offering a choice of delivery speeds*, are you providing the right options at the checkout?

Online fashion shoppers are demanding more control over their deliveries. With Royal Mail Tracked® they'll receive a notification the day before and on the morning of delivery, including an estimated delivery window from 2 hours.

*Delivery Matters UK 2018, independently conducted by Trinity McQueen. **Delivery Matters Fashion 2018, independently conducted by Trinity McQueen. † We aim to deliver Royal Mail 24® the next working day and Royal Mail 48® in 2-3 days

but deliveries to certain postcode areas may take longer.

Shuperb uses Royal Mail Tracked® to let customers keep tabs on their orders.

Need to get it there fast?

Let shoppers choose our Royal Mail Special Delivery Guaranteed® service by 9am or 1pm for ‘must have’ orders that need a next day delivery.

Need everyday value?

With over half of online shoppers expecting free delivery on all items**, Royal Mail 24® and Royal Mail 48® offer great value delivery in 1-3 days†.

We found Royal Mail Tracked® to be the best service available in the UK. For us nothing compares to it in terms of value for money.

Safraz Ibrahim, Owner, Shuperb

To find out more about parcel services return the reply card, call 0800 177 7239 or visit royalmail.com/deliverfashion

Increase customer loyalty with convenient mobile returnsShoppers believe it should be as easy to return an item as it is to buy it online. Are you set up to let them return items from their mobile?

Introducing our convenient Royal Mail Tracked Returns® service with Labels to Go, now available at every Post Office® branch and over 1,200 Royal Mail Customer Service Points.

* Delivery Matters Returns 2018, independently conducted by Trinity McQueen.

We’ll make returns simple by printing your customer’s label

1. We'll create a bespoke returns

portal just for you, or you can use

our 'off the shelf' option

2. Your shopper downloads a QR code

to their mobile with Labels to Go

3. They print their returns label

when they drop their return item

at a Post Office® or Royal Mail

Customer Service Point.

62%of online shoppers said that they’d be more likely to use a retailer that offered the ability to print their returns label at a drop-off point*

To find out more about returns return the reply card, call 0800 177 7239 or visit royalmail.com/deliverfashion

72% of online shoppers trust Local Collect® at the Post Office® as the next best choice after a home delivery*. Would you like to add the UK’s largest Click & Collect service** to your checkout page?

We can also help increase your first-time delivery success by leaving your customer's item with a neighbour or in a nominated safe place if they're not at home when we call. And we’ll send an email/SMS to confirm the delivery address or place.

Offer alternative delivery options for shoppers who aren’t going to be home

68%of online shoppers trust a

retail outlet as a

delivery alternative*

* Delivery Matters UK 2018, independently conducted by Trinity McQueen. ** Triangle Management Services 2018, UK Alternative Delivery Market Insight Study.

Want to send items to and from your stores?

Royal Mail Relay® is our out of hours courier service that replenishes your stock and delivers orders straight to your stores for Click & Collect.

And our Ship from Store service enables retailers to deliver items directly from the store to the customer, when they aren’t available online.

3in5online shoppers in the UK have used a Click & Collect service*

To find out more about delivery options return the reply card, call 0800 177 7239 or visit royalmail.com/deliverfashion

The world loves to buy British fashion. So why not take advantage of our local partnerships in over 230 countries and territories worldwide to grow export sales?

Our range of international parcel services is delivered by the local in-country postmen and women that your shoppers know and trust.

Choose from great value Standard delivery, a signature for peace of mind or full end to end tracking, with notifications in their language, to give global shoppers the confidence to order.

Reach global shoppers with great value international delivery

We offer returns from 27 European countries and New Zealand – plus a Tracked Returns service from Australia and the USA (with more countries coming soon)

Reply

over

leaf

To find out how we can support your business

return the reply card overleaf, call 0800 177 7239 or visit

royalmail.com/deliverfashion

Amend details alongside if incorrect

1. Complete your name:†

2. Complete your business name:†

3. Complete your telephone number (work):†

4. Complete your email address (work):†

0000000000/000000000/0000 0/0000000/00000/0000000

Full Name Job Title Company Name Address Line 1 Address Line 2 Address Line 3 Address Line 4 TOWN POSTCODE

International ServicesInternational Business Standard

International Business Tracked

International Business Signed

International Business Returns

5. I'd like to find out more about:†

UK Services

Royal Mail 24® & Royal Mail 48®

Royal Mail Tracked 24® & Royal Mail Tracked 48®

Royal Mail Special Delivery Guaranteed®

Royal Mail Tracked Returns®

Royal Mail Sameday®

Local Collect® at the Post Office®

Detach here

Detach here

Moisten to seal

Moisten to seal

Moisten to seal

Fold here

Fold here

† Mandatory fields.

Royal Mail Group would like to keep in touch with you about our products, services and offers that might interest you unless you have indicated an objection to receiving such communication by ticking the relevant box(es) below:

Post Telephone Email Text

Customer reference number: <contactcode> We may, on occasion, still need to send you important service messages. Royal Mail Group takes your privacy and security very seriously. For more details please read our Privacy Notice at royalmail.com/privacy-notice Royal Mail and the cruciform are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2019. All rights reserved. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ.

To find out how we can help you, return the reply card, call 0800 177 7239 or visit royalmail.com/deliverfashion