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Common Services Portal (Government of Gujarat)
Digital Gujarat Portal – Citizen User Manual
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
1. How Do I Open A Portal?
Go to the URL :- www.digitalgujarat.gov.in
Screen 1.1:- The list of locations of Jan Seva Kendra is displayed on the home page.
Citizen can select his location and proceed further with Login, Registration or Service.
A citizen can search his location by directly typing into the textbox (A).
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 1.2:- Once the user selects his city / location the Home Page shown in the
following 4 screens will be displayed.
The citizen can view the list of services offered by Digital Gujarat Portal by
Selecting the Services (A), Revenue (B) or Panchayat (C) options from the
menu.
A B C
h
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
2. How Do I Login To The Portal? Screen 2.1:- If you are already registered to this portal you can use the “login” link
(A) from the home page to login and use the services.
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 2.1:- When you click on the login link you will be navigated to the
Login page as displayed in the following screen.
If you are already having a user name and password, which is registered with us, then enter your credentials and click on “Login” button.(A)
If you are a new user to this portal, then click on “Click For New Registration (Citizen)” link, it will redirect you to user registration page. (B)
A
B
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
3. How Do I Register To The Portal?
When you click on the “Click for New Registration (Citizen)” link, you will be
navigated to the Online Registration page as shown in the following screen.
Screen 3.1:- Online Registration
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 3.2:- Online Registration page with Citizen details
For new user registration, User has to enter all the fields which are mentioned in above screen shot.
Here all the fields are mandatory fields.
After entering details, click on “Save” button (A) to complete your registration process.
After completion of first stage registration, you will receive one time password on your mobile in order to verify your mobile number.
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 3.3:- Confirmation Code for mobile number verification
After you enter the one time password in the text box (A) click on confirm button (B).
Once you verify your mobile number you can proceed with the second stage of registration as shown in the following screen.
A B
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 3.4:- Online Registration Stage 2.
After you enter the other details mentioned in the above screen, click on the “Update Button” (A) to save your information.
On completion of second stage of registration you will be redirected to the citizen profile page.
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 3.5:- Citizen Profile Page.
On the above page you can enter your other details and update your Profile.
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
4. How Do I Apply To The Service From Digital Gujarat
Portal? The initial requirement to use the service from Digital Gujarat Portal is that the user should be registered with the portal.
If you are a registered user then you can login to the portal and click on the “Request a New Service” link (A) which will take you to the page that shows all the Services offered by this Common Service Portal.
Screen 4.1:- Citizen Dashboard
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.2:- Services offered by common service portal
You can apply for any service listed in the above screen.
For Example: Non-Creamy Layer Certificate
When you select the Non-Creamy Layer Service the following screen will be displayed.
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.3: List of supportive documents required to apply for the service.
To apply for the service click on the “Continue To Service” button (A).
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.4:- The next screen will show your service ”Request ID” and “Application
No.”
Click on “Continue” button (A).
Screen 4.5:- Here you will enter the details mentioned on the screen and click on
“Next” button (A).
A
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.6:- Here you will enter the details mentioned on the screen and click on
“Next” button (B).
If you want to edit information from previous page click on “Previous” button
(C).
B C
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.7:- Screen for uploading the supportive documents for the service.
Here you will have to attach the copy of all the supporting documents
mentioned in the form. For Example:- Residence Proof, Identity Proof, Income
Proof, Caste Proof, Relationship Proof and the user’s photograph.
After uploading the documents successfully you will have to select the
checkbox of declaration (A) and click on the “Submit” button (B) to submit the
application.
B A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.8:- Application form of Non-Creamy Layer Certificate.
After successful submission of your application you can take the print of your
application form and proceed further with the online payment.
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.9:- Payment
There are two payment options:
1) Using E-Wallet
2) Using Gateway
If you select the E-Wallet option the following screen will appear.
Here you will have to click on the “Send OTP” Button (A) in order to make
payment.
A onetime password will be sent on your mobile.
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 4.10: Here after entering the one time password click on the “Confirm”
Button (B) to complete the payment process.
B
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
5. What is the use of Digital Locker and how can I use it?
Digital Locker is a service that provides a secure dedicated personal electronic
space for storing the documents of citizens.
To use digital locker click on the “Digital Locker” Link (A).
Screen 5.1: Citizen Dashboard
You will be redirected to the digital locker page as shown in the screen 5.2.
A
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 5.2:- Digital Locker Page
Here you can upload and store your documents like Identity Proof, Residential
Proof, Birth Proof etc which are needed as the supportive documents to avail
any service from the portal.
To upload the document you will have to first select the type of document
from the “Document Group” Drop down list (A).
Then Select the Document Name from the “Document” Drop down list (B).
Next enter the document number in the “Document No./Certificate No.” text
box ( C).
After that you can select the document using the browse button (D).
Then click on the upload button (E).
The documents that you upload will be listed in the document list (F).
“Upload Once, Use Multiple Time” : The documents which are uploaded in
Digital Locker can directly populated while adding document list in Service
Attachment. This is the main use of Digital Locker.
A
B
C
D E
F
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
6. What is the use of E-wallet and how can I use it?
E-wallet is an online payment system other then Payment gateway that you
can use to make payment for the service you want to avail.
To use the E-wallet you will have to visit the Jan Seva Kendra and pay the
amount to the operator to recharge your E-wallet.
After that you can use your E-Wallet for the payment process i.e. when you
pay for the service using your E-Wallet the specific amount will be deducted
from your E-Wallet.
To use E-Wallet Click on the “E-Wallet” link (A).
Screen 6.1: Citizen Dashboard
You will be redirected to the E-Wallet page as shown in the screen 6.2.
A
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Digital Gujarat – Common Services Portal
Screen 6.2:- E-Wallet Page
Here you can make payment form the application you have made earlier by
clicking in the “Pay Application Fee” button (A).
You can also see your transaction history by clicking on the “Transaction
History” button (B).
A B
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Screen 6.3:- Transaction History Page
Here you can see the amount available in your E-Wallet (A).
For the transaction history enter the date in “From Date” (B) and “To
Date” (C) text box and then click on the “Show Transaction History”
button.
The transaction history will be displayed as shown in the above screen
(E).
A B C
D
E
https://digitalgujarat.gov.in
Digital Gujarat – Common Services Portal
Some Useful Instructions:
1. After completion of successful submission of application,
citizen doesn’t need to go/visit at neasrest JSK/ATVT center
to verify profile/document.
2. Citizen will get an SMS for the status of his/her application.
3. For any query/problme regarding portal citizen can
contact on toll free no. 18002335500.
