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Digital Communications Strategy. May 22, 2014. Instructor: Bill McIntyre. Evp @ Edelman digital Journalist Campaign & association communications Association communications. Rules & regs. Attendance Missing >2 classes = one level grade reduction - PowerPoint PPT Presentation
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DIGITAL COMMUNICATIONS STRATEGY
MAY 22, 2014
INSTRUCTOR: BILL MCINTYRE
• EVP @ EDELMAN DIGITAL • JOURNALIST• CAMPAIGN & ASSOCIATION COMMUNICATIONS • ASSOCIATION COMMUNICATIONS
RULES & REGS• ATTENDANCE• MISSING >2 CLASSES = ONE LEVEL GRADE REDUCTION• MISSING >4 CLASSES = DANGER OF FAILING THIS
COURSE • CONTACTING ME• BY APPOINTMENT• [email protected] • 202-572-2043 (OFFICE)
INTRODUCTIONS
• NAME• OCCUPATION• REASON FOR TAKING THE CLASS?• WHAT YOU HOPE TO LEARN BY THE END?• WHAT WAS YOUR MOST MEMORABLE TIME USING THE
INTERNET?
OVERVIEW OF COURSE• COURSE DESCRIPTION• TEACH EFFECTIVE DIGITAL COMMUNICATIONS
STRATEGIES • INCREASE UNDERSTANDING OF HOW DIGITAL
COMMUNICATIONS RELATE TO TRADITIONAL MARKETING AND PR TACTICS• INCREASE KNOWLEDGE AND HANDS-ON FAMILIARITY OF
THE PRACTICAL APPLICATIONS OF DIGITAL COMMUNICATIONS
MATERIALS• “THE SOCIAL MEDIA BIBLE: TACTICS, TOOLS, AND
STRATEGIES FOR BUSINESS SUCCESS,” BY LON SAFKO (JOHN WILEY & SONS, INC., 2012) ISBN: 978-1-118-26974-9• MASHABLE WWW.MASHABLE.COM• TECHCRUNCH HTTP://TECHCRUNCH.COM• CNET NEWS HTTP://WWW.CNET.COM/NEWS/• EMARKETER HTTP://WWW.EMARKETER.COM/ARTICLES• READWRITE HTTP://READWRITE.COM/
WRITING ASSIGNMENTS• ASSIGNMENT #1: WEEKLY TRENDS ASSESSMENT • EACH STUDENT MUST PRESENT ONE (1) TREND TO
THE CLASS BY THE END OF THE SEMESTER• THE PRESENTATION SHOULD BE 5-10 MINUTES (PPT
SLIDES OPTIONAL) • A WORD DOCUMENT (300-400 WORDS) MUST BE
TURNED IN AS WELL
WRITING ASSIGNMENTS• ASSIGNMENT #2: SUBJECT ANALYSIS • DUE ON WEEK #6• SELECT A COMPANY, ORGANIZATION OR PRODUCT
WITH WHICH YOU HAVE SOME FAMILIARITY• COMPLETE A THREE-PART, TWO-PAGE WRITTEN
DOCUMENT THAT: • AUDITS AND INVENTORIES THE DIGITAL TOOLS AND TACTICS USED• ANALYZES HOW EACH OF THESE TOOLS AND TACTICS ARE BEING
APPLIED TO ATTAIN A DEFINED GOAL• PROVIDES RECOMMENDATIONS FOR IMPROVEMENT
WRITING ASSIGNMENTS
• ASSIGNMENT #3: FINAL PROJECT • THE FINAL PROJECT WILL CONSIST OF AN 8-10 PAGE
DIGITAL COMMUNICATIONS PLAN FOR A COMPANY/ORGANIZATION AND A RELATED 10 MINUTE PRESENTATION• THE FULL ASSIGNMENT WILL BE DELIVERED ON
WEEK #7, SO THERE WILL BE AMPLE TIME TO PREPARE YOUR WORK AND ASK QUESTIONS
GRADING & GRADES•GRADING RUBRIC• 30 POINTS (15 POINTS EACH) – TRENDS
ASSESSMENT, SUBJECT ANALYSIS• 20 POINTS - CLASS PARTICIPATION• 30 POINTS - FINAL PROJECT• 20 POINTS – QUIZZES (2 TOTAL
• GRADING – A, A-, B+, B, B-, C, AND F. THERE ARE NO GRADES OF C+, C-, OR D.
THE COURSE AHEAD• WEEK 1: COURSE REVIEW, THE ADVENT OF DIGITAL
COMMUNICATIONS AND HOW THEY RELATE TO TRADITIONAL MARKETING AND PR TACTICS. • WEEK 2: ONLINE AUTOPSY – WHAT ARE THEY SAYING
ABOUT YOU • PRACTICAL CAPABILITY – THE CONVERSATION AUDIT
• WEEK 3: EMAIL RULES• PRACTICAL CAPABILITY: EMAIL PERFORMANCE ANALYSIS
THE COURSE AHEAD (CON’T)• WEEK 4: STICKY WEBSITES AND BLOGS• GUEST SPEAKER: JOHN HLINKO, CNN/FOX PUNDIT, AUTHOR
OF "SHARE, RETWEET, REPEAT: GET YOUR MESSAGE READ AND SPREAD"• PRACTICAL CAPABILITY – THE WEBSITE AUDIT AND THE
CREATIVE BRIEF• WEEK 5: CRISIS: PLAN, PREP AND REACT • GUEST LECTURER: DAN WEBBER, SVP CRISIS
COMMUNICATIONS, EDELMAN • WEEK 6: SEARCH VS BROWSE: WIKI, GOOGLE &
AMAZON• PRACTICAL CAPABILITY: PAID MEDIA PLANNING
THE COURSE AHEAD (CON’T)• WEEK 7: CONTENT: FROM WORDS & VIDEO TO IMAGES
& AUDIO • GUEST SPEAKER: CHRIS WALKER, AVP SOCIAL MEDIA
OUTREACH & COMMUNICATIONS, AMERICAN KENNEL CLUB• PRACTICAL CAPABILITY – CONTENT CREATION PLAN
• WEEK 8: MOBILE• WEEK 9: NEWS MEDIA: PAID, EARNED, OWNED AND
HYBRID• GUEST SPEAKER: DAVID ALMACY, FORMER WHITE HOUSE
INTERNET AND E-COMMUNICATIONS DIRECTOR UNDER PRESIDENT GEORGE W. BUSH• PRACTICAL CAPABILITY: INTEGRATED EARNED MEDIA PITCH
PREPARATION
THE COURSE AHEAD (CON’T)
• WEEK 10: COMMUNITY MANAGEMENT • PRACTICAL CAPABILITY: COMMUNITY MANAGEMENT PLAN
• WEEK 11: SOCIAL MEDIA ROI• WEEK 12: FINAL PROJECTS
FUNDAMENTAL CAPABILITIES• THE CONVERSATION AUDIT• EMAIL PERFORMANCE
REPORT & ANALYSIS• WEBSITE AUDIT• CREATIVE BRIEF• PAID MEDIA PLANNING
• CONTENT CREATION PLAN• INTEGRATED EARNED
MEDIA PITCH PREP• COMMUNITY MANAGEMENT
PLAN• DIGITAL COMMUNICATIONS
PLAN
ADVENT OF THE INTERNET• 1962 – THE WORD “INTERNET” DIDN’T EXIST. THE WORLD’S 10,000
COMPUTERS ARE PRIMITIVE, ALTHOUGH THEY COST HUNDREDS OF THOUSANDS OF DOLLARS. THEY HAVE ONLY A FEW THOUSAND WORDS OF MAGNETIC CORE MEMORY, AND PROGRAMMING THEM IS FAR FROM EASY.
• 1966 – THE ADVANCED RESEARCH PROJECTS AGENCY (ARPA) OF THE U.S. DEPARTMENT OF DEFENSE, A FUTURE-ORIENTED FUNDER OF ‘HIGH-RISK, HIGH-GAIN’ RESEARCH, LAYS THE GROUNDWORK FOR WHAT BECOMES THE ARPANET AND, MUCH LATER, THE INTERNET.
• 1973 – DR. BOB KAHN ENLISTS DR. VINT CERF (FORMER STANFORD PROFESSOR) TO ARPA, THEY SET ABOUT DESIGNING A NET-TO-NET CONNECTION PROTOCOL. IN SEPTEMBER 1973, THE TWO GIVE THEIR FIRST PAPER ON THE NEW TRANSMISSION CONTROL PROTOCOL (TCP)
ADVENT OF THE INTERNET• 1981 – FIRST IBM PC TO MARKET• 1985 – MICROSOFT WINDOWS• 1989 – TIM BERNERS-LEE, ENGLISH PROGRAMMER CREATES THE WEB• 1990 – MICROSOFT WINDOWS 3.0 • 1991 – FIRST WEBSITE CREATED, APPROX. 50 TOTAL – ONE PAGERS• 1992 – FIRST BROWSER, MOSAIC (NETSCAPE NAVIGATOR), MARC ANDREESSEN &
ERIC BINA• 1995 – NETSCAPE WENT PUBLIC – LATER BOUGHT BY AOL FOR $4 BILLION IN 1999• 1995 – WINDOWS 95 WITH INTERNET EXPLORER
HISTORY OF THE INTERNET
TACTICSSTRATEGYvs.
BY DEFINITION
• STRATEGY: A PRUDENT IDEA OR SET OF IDEAS FOR EMPLOYING THE INSTRUMENTS OF NATIONAL POWER IN A SYNCHRONIZED AND INTEGRATED FASHION TO ACHIEVE THEATER, NATIONAL, AND/OR MULTINATIONAL OBJECTIVES.
“BUT WHY?”• TACTICS DEFINE WHAT WE DO
• STRATEGY DEFINES WHY WE DO IT
SO WHAT’S STRATEGY?1. AN INSIGHT OR RECOGNITION OF AN
OPPORTUNITY TO ACHIEVE A DESIRED GOAL.2. A FRAMEWORK THAT ALLOWS TACTICS TO BE
DEPLOYED, BASED ON CIRCUMSTANCE, TOWARD AN AGREED UPON END.
3. A STRUCTURE FOR DECISION MAKING TOWARD AN END GOAL.
4. A LENS OR FILTER TO ENSURE YOU’RE ON THE RIGHT PATH.
WHAT’S NOT STRATEGY?
THE DEPLOYMENT OF TACTICS WITHOUT PROPER EVALUATION OF THEIR LIKELIHOOD OF SUCCESS AGAINST THE END GOAL.
WHAT IS A STRATEGY?WHAT IS A TACTIC?
GoalAudienceInsightsStrategyTactics
GoalAudienceInsightsStrategyTactics
How will you know you’ve succeeded?
SITUATIONAL NEED
GoalAudienceInsightsStrategyTactics
Who is essential to achieving your goal?
GoalAudienceInsightsStrategyTactics
Why would the audience take action?
GoalAudienceInsightsStrategyTactics
How should you get to the goal?
GoalAudienceInsightsStrategyTactics
What will you do to bring the strategy to life?
MEASUREMENT
STRATEGY IS ALWAYS:About how : a directional approach
to achieving the goal
Derived from research, insights, knowledge and experience
Developed BEFORE tactics
Tied directly to the goal
TACTICS ARE ALWAYS:About what: specific activities that
will be undertakenDeveloped from the strategy, goal,
audience and tactical research
Attached to budget, timing, details
Tied directly to the strategy
FOR EXAMPLE…
Just say…You want to marry Ryan Gosling.
Ignore him.
Date his friend.
PLAY HARD TO GET
“I like girls that are a challenge…”
UPGRADE A FRIENDSHIP
“I can’t be romantic with a girl unless we’re friends first”
Find a common interest.
Buy him ice cream.
Tactics seem right if they drive towards the goal, but if they don’t align with strategy, they are absolutely not.
BE FIERCELY PROTECTIVEof strategyBE FLEXIBLEaround tactical ideasBE RIGOROUSaround tactical execution
You too, can marry Ryan Gosling.
EXERCISE• CREATE A DIGITAL COMMUNICATIONS PLAN FOR YOUR HIRING ANNOUNCEMENT
• GROUP 1 – AARP PUBLIC POLICY INSTITUTE, DIRECTOR, COMMUNICATIONS (ASSOCIATION)• GROUP 2 – PEPPERIDGE FARM, DIRECTOR COMMUNICATIONS (BAKERY/MANUFACTURING)• GROUP 3 – CAPITAL ONE, SENIOR COMMUNICATIONS MANAGER (BANKING/FINANCE)• GROUP 4 – CVS, DIRECTOR CORPORATE COMMUNICATIONS (RETAIL/PHARMACY)
• GOAL• INSIGHT• AUDIENCE• STRATEGY• TACTICS
ASSIGNMENT FOR NEXT CLASS
• READ CHAPTER(S) 1, 2 AND 5 IN THE SOCIAL MEDIA BIBLE• ROUTINE READING (2-3 TIMES PER WEEK) FROM THE LIST OF SOCIAL MEDIA
SOURCES LISTED IN THE SYLLABUS• SIGN UP FOR TREND ASSESSMENT PRESENTATION (IF YOU HAVEN’T ALREADY
DONE SO).