Designing Interpersonal and Collaborative Message

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Economics and Finance InstituteChapter 13

Lecturer: Lim Chantha Room: 04 Group: 01 2010-2011 1

Membership1. Yang Maria 2. Heng Chanleaphy 3. Kheang Yanita 4. Khouy Sotheary 5. Sim Kunthea 6. Chan Sunyi 7. Vany Vansithsathya2

Outline and ResponsibilityIntroductionI. II.

Communicating interpersonally Relational communicationInterpersonal communication and relationship Why are Business relationship Important? Types of relationship

y y y

Vanny Vansithsathya

y y y y yIII.

How do I influence my relationship? Practice redesigning relationship What are the rules for business relationship? Breaking the rules Cross-cultural rules

Khouy Sotheary

Communicating Nonverbally3

Outline and ResponsibilityIV. V.

Types of Nonverbal Communication Communicating in Small GroupWhat is a small group? What is the difference between small-group and interpersonal Communication? Purposes of business group and teams

y y y

Kheang Yanita


The Four Cs of Effective small groupCommitment Cohesion Collaboration Conflict Modification Strategies Practices the Four Cs

y y y y yVII.

Yang Maria


Outline and ResponsibilityVIII.

Leadership in Group and Teamsy y

leadership in Meeting Gender difference in Meeting C-Commerce Distance Business Meeting

Heng Chanleaphy


Technology for Group and Teamsy y

Conclusion : Chan Sunyi

Slide Controller : Sim Kunthea

Communicating InterpersonallyInterpersonal Communication interaction between at least two people engaged in the co-creation of a relationship

Presented by Sathya


Relational Communication1. Interpersonal Communication and Relationships A relationship is a dynamic system of interaction coordinated through communication between two or more people.

2. Why Are Business Relationships Important? increased productivity and morale smooth purchase and delivery of services heightened customer satisfaction.Presented by Sathya 7

Relational Communication3. Types of RelationshipsComplementary Relationship communicators engage in contrasting behavior

Symmetrical Relationship communicators mirror each others behavior

Presented by Sathya


Relational Communication4. How Do I Influence My Relationships?

When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicators.Presented by Theary 9

Relational Communication. Practice Redesigning Relationships Talk about the relationship Negotiate new rules and structure Change the context Change your reaction pattern

Presented by Theary


Relational Communication6. What Are the Rules for Business Relationships? Interactive rules Standard rules Role-related rules

7. Breaking the Rules can produce varied reactions and bring about the negative respondsPresented by Theary 11

Relational Communication8. Cross-Cultural Rules

Presented by Theary


Communicating NonverballyNonverbal Communication Body movements or vocal variations that communicate without words

Presented by Theary


Communicating NonverballyWhat is the big deal about communication nonverbally? happens continuously conveys 93 percent of our emotional meaning can occur unintentionally many cues are contextual often more reliable and believable than verbal

Presented by Theary


Types of Nonverbal Communication1. Kinesic behaviors vocal sounds other than words

2. Eye behavior paralinguistic sounds, such as um, er, and uh,

Presented by Nita


Types of Nonverbal Communication3. Paralanguage Vocal interferences

4. Chronemics study of how people use and perceive time.

Presented by Nita


Types of Nonverbal Communication. Proxemics Intimate distance Personal distance Social distance Public distance

6. Haptics involves touching behavior

Presented by NIta


Communicating in Small GroupWhat Is Small Group? is composed by two or more independent people, aware of group membership and communicating to reach common goals

Whats The Difference Between Small Group and Interpersonal Communication?

Presented by Nita


Communicating in Small GroupTask force Quality circles Steering committee Management teams

Purposes of BusinessProject teams

Groups and TeamsCross-functional teams Self-managing teams problem-solving teams Virtual teams

Presented by Nita


The Four Cs of Effective Small Groups

Presented by Maria


The Four Cs of Effective Small GroupsCommitment members consistent participation on grouprelated tasks, and dedication to maintaining group values and achieving group goals

Presented by Maria


The Four Cs of Effective Small GroupsCohesion establishment of harmonious and compatible working relationships

Collaboration members of a team work together to accomplish a task

Presented by Maria


The Four Cs of Effective Small GroupsConflict Modification Strategies problem modification techniques that groups use to resolve disputes

Presented by Maria


The Four Cs of Effective Small GroupsPractice the Four CsCommitment Offer ideas and contribute alternative choices Assist other members to refocus on group goals Reaffirm group goals and values Discuss goals in terms of what all members have in commons Encourage other members to participate Smooth ruffled feathers Respectfully discuss member ideas Create an open and informal atmosphere Brainstorm Offer to assist other members with their tasks Stay on schedule with your own assignment Listen actively to the concerns Refrain from assigning blame for problems Accept that different people have different styles Think carefully before presenting your argumentPresented by Maria 24



Conflict modification strategies

ConformityConformity acceptance of influence and adherence to group rules

Groupthink when members neglect relevant news or information that contradicts what the group already believes

Presented by Maria


Leadership in Groups and TeamsLeadership ability to influence people and share a vision that moves projects or the organization forward in a productive and creative way

Leadership in MeetingGroup leaders spend many hours each week in meeting. Agendas Guidelines or lists of the subjects to be discussed at a meetingPresented by Leaphy 26

Gender Differences in MeetingsWomen less interrupt other speakers. less take the floor to speak Men Interrupt other speaker more Take the floor and hold the floor for long period Use tag questions such as dont you think ? Are more likely to state verbal point concretely and authoritatively Are less confident about building Are more verbally aggressive strong argument and confident about building arguments Prefer more face to face interaction and collaboration Prefer to work independently and collaborate less27

Technology for Groups and TeamsTechnology has provided many new virtual teamwork channels to communicate through, including handheld devices, intranets and instant messaging.

Collaborative Commerce or C-Commerce technology that allows companies to collaborate with customers, suppliers, and distributors to improve existing products and services and to create new products.Presented by Leaphy 28

Technology for Groups and TeamsDistance Business Meetings 1.Teleconferencingmost common type of distance meeting in which participants communicate by phone from different locations

Presented by Leaphy


Technology for Groups and Teams2. Videoconference

Presented by Leaphy


Technology for Groups and Teams3. Web conferencinguse of compact cameras and microphones attached to personal or laptop computers to send and receive audio and video messages transmitted over the Internet

Presented by Leaphy


Advantages Teleconferencing


Time and money saving; far-flung Lack visual interactivity employee or client can that make the message communicate and costly time more difficult consuming travel can be remove More employee can be include in meeting tan if extensive travel were necessary saves time and money It comes closet face to face Video camera and conferencing equipment cost expensively Require skill technical Coordinate of participant can sometime difficult Delay time because we have to wait the visual and audio transmission.


Web conferencing

Less expensive than Videoconferencing to set up. Doesnt require skilled technicians to operate the equipmentPresented by Leaphy