Departure Punctuality - Aug-17Last Month Last Year % Change Target Var to Target

First Wave 80.2% 83.9% -3.8% 85.0% -4.8%Not First Wave 65.0% 71.0% -6.0% 85.0% -20.0%Grand Total 68.3% 73.9% -5.7% 85.0% -16.7%

Departure Punctuality - Last 12 MonthsThis Year Prev Year % Change Target Var to Target

First Wave 83.8% 84.7% (0.9%) 82.0% 1.8%Not First Wave 73.5% 76.0% (2.5%) 82.0% -8.5%Grand Total 75.8% 78.0% (2.1%) 82.0% -6.2%

ATMs and Passenger Volumes

MTD YTD

Terminal Flight PassengersLast Year Passengers

Change % Movements

Last Year Movements

Change % Passengers

Last Year Passengers

Change % Movements

Last Year Movements

Change %

Terminal 1Arriving 752,936 691039 9% 4135 3985 4% 3,159,313 2828504 12% 18798 17507 7%Departing 749,015 680818 10% 4135 3974 4% 3,236,904 2883580 12% 18808 17494 8%

Terminal 1Total 1,501,951 1371857 9% 8270 7959 4% 6,396,217 5712084 12% 37606 35001 7%

Terminal 2Arriving 404,266 390658 3% 1929 1857 4% 1,638,409 1540953 6% 8374 7888 6%Departing 403,931 381243 6% 1929 1850 4% 1,691,882 1583525 7% 8469 7968 6%

Terminal 2Total 808,197 771901 5% 3858 3707 4% 3,330,291 3124478 7% 16843 15856 6%

Terminal 3Arriving 427,497 395034 8% 3814 3594 6% 1,969,210 1803087 9% 18449 17102 8%Departing 426,038 394207 8% 3811 3592 6% 2,002,619 1803510 11% 18460 17096 8%

Terminal 3Total 853,535 789241 8% 7625 7186 6% 3,971,829 3606597 10% 36909 34198 8%

Grand Total 3,163,683 2932999 8% 19753 18852 5% 13,698,337 12443159 10% 91358 85055 7%

Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no DelayFLYBE BE 3540 22.7% 957 73%RYANAIR FR 2538 16.3% 817 68%EASYJET AIRLINES EZY 2168 13.9% 891 59%JET2.COM LS 1794 11.5% 334 81%THOMSON AIRWAYS TOM 1524 9.8% 438 71%THOMAS COOK AIRLINES MT 1359 8.7% 483 64%MONARCH AIRLINES SCH ZB 1118 7.2% 337 70%BRITISH AIRWAYS BA 641 4.1% 128 80%AER LINGUS EI 468 3.0% 69 85%LUFTHANSA LH 428 2.7% 125 71%Grand Total 15578 100.0% 4579 71%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no DelayFLYBE BE 39823 21% 7732 81%RYANAIR FR 25844 13% 6588 75%EASYJET AIRLINES EZY 21600 11% 6569 70%JET2.COM LS 12492 6% 2647 79%THOMSON AIRWAYS TOM 12102 6% 3489 71%MONARCH AIRLINES SCH ZB 9905 5% 2267 77%THOMAS COOK AIRLINES MT 9899 5% 2955 70%BRITISH AIRWAYS BA 7067 4% 1289 82%AER LINGUS EI 5400 3% 644 88%LUFTHANSA LH 4848 3% 979 80%Grand Total 148980 77% 35159 76%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality66.99% 71.02% 68.22%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality %RYANAIR FR 276 13.3% 89.13%JET2.COM LS 415 20.0% 85.78%BRITISH AIRWAYS BA 38 1.8% 84.21%MONARCH AIRLINES SCH ZB 255 12.3% 83.53%EASYJET AIRLINES EZY 347 16.7% 81.84%K.L.M. KL 31 1.5% 80.65%THOMAS COOK AIRLINES MT 171 8.2% 76.02%LUFTHANSA LH 58 2.8% 74.14%THOMSON AIRWAYS TOM 247 11.9% 72.06%FLYBE BE 238 11.5% 71.85%Grand Total 2076 100.0% 80.83%

Monthly Airline Performance by Departure Punctuality

DepartingPunctuality

Ranking Operator NameOperator

IATA Code Movements MovementsArriving

PunctualityDeparting

Punctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 50%2 OMAN AIR WY 62 0.3% 100% 97% (3%) 84%

3 VIRGIN ATLANTICAIRWAYS VS 310 1.6% 84% 90% 6% 66%

4 BALKAN HOLIDAYAIR BGH 32 0.2% 100% 88% (13%) 88%

4 SINGAPOREAIRLINES SQ 80 0.4% 98% 88% (10%) 75%

6 SAS SCANDINAVIAN AIRLINES SK 276 1.4% 89% 87% (2%) 93%

7 QATAR AIRWAYS QR 140 0.7% 77% 83% 6% 71%8 AER LINGUS EI 468 2.4% 89% 81% (8%) 75%9 UNITED UA 62 0.3% 74% 81% 6% 42%

10 BRITISH AIRWAYS BA 641 3.2% 80% 80% (1%) 78%11 JET2.COM LS 1,794 9.1% 84% 79% (4%) 85%12 IBERIA EXPRESS I2 28 0.1% 93% 79% (14%) 50%13 ETIHAD AIRWAYS EY 124 0.6% 95% 77% (18%) 68%13 FINNAIR AY 124 0.6% 89% 77% (11%) 73%15 CATHAY PACIFIC CX 44 0.2% 73% 77% 5% 100%16 AIR FRANCE AF 186 0.9% 72% 76% 4% 98%17 K.L.M. KL 362 1.8% 88% 76% (12%) 96%18 BELAVIA B2 8 0.0% 50% 75% 25% 75%

19 MONARCH AIRLINES SCH ZB 1,118 5.7% 65% 74% 9% 85%

20 HAINAN AIRLINES HU 62 0.3% 45% 74% 29% 71%21 ICELANDAIR FI 44 0.2% 77% 73% (5%) 41%22 EMIRATES EK 186 0.9% 83% 71% (12%) 69%

23 THOMSON AIRWAYS TOM 1,524 7.7% 72% 71% (1%) 75%

24 COBALT AIR CO 20 0.1% 100% 70% (30%) 80%

25 AURIGNY AIRSERVICES GR 124 0.6% 77% 69% (8%) 58%

26 LUFTHANSA LH 428 2.2% 72% 69% (3%) 82%27 FLYBE BE 3,540 17.9% 77% 69% (8%) 84%

28 AUSTRIANAIRLINES OS 60 0.3% 53% 67% 13% 63%

29 THOMAS COOKAIRLINES MT 1,359 6.9% 64% 65% 2% 73%

30 RYANAIR FR 2,538 12.9% 71% 64% (7%) 88%31 ROYAL AIR MAROC AT 28 0.1% 79% 64% (14%) 79%32 TITAN AIRWAYS ZT 22 0.1% 55% 64% 9% 18%33 AIR TRANSAT TS 73 0.4% 49% 61% 12% 35%34 EASYJET AIRLINES EZY 2,168 11.0% 58% 60% 1% 74%35 VUELING AIRLINES VY 122 0.6% 67% 59% (8%) 77%

36 SAUDIA ARABIANAIRLINES SV 62 0.3% 39% 58% 19% 29%

37 GERMAN WINGS 4U 85 0.4% 67% 57% (10%) 86%

38 BRUSSELSAIRLINES SN 170 0.9% 74% 54% (20%) 73%

39 AMERICANAIRLINES AA 182 0.9% 68% 53% (15%) 62%

40 NORWEGIAN AIRINTERNATIONAL D8 86 0.4% 70% 51% (19%) 86%

41SWISS INTERNATIONAL AIR LINES

LX 114 0.6% 84% 51% (33%) 74%

42 PEGASUS AIRLINES PC 8 0.0% 100% 50% (50%) 50%42 AIR EUROPA AEA 8 0.0% 75% 50% (25%) 100%44 ENTER AIR ENT 32 0.2% 41% 47% 5% 29%45 EUROWINGS EW 176 0.9% 57% 47% (10%) 86%46 TURKISH AIRLINES TK 124 0.6% 73% 45% (27%) 29%47 EUROPE AIRPOST FPO 115 0.6% 40% 42% 2% 66%

48 NORWEGIAN AIRSHUTTLE DY 43 0.2% 76% 36% (40%) 95%

49 ADRIA AIRWAYS JP 18 0.1% 78% 33% (44%) 78%50 CITY JET WX 9 0.0% 60% 25% (35%) 20%51 P.I.A. PK 86 0.4% 30% 23% (7%) 42%

52 AIR PORTUGAL TP 124 0.6% 45% 23% (23%) 29%53 AEGEAN AIRLINES A3 36 0.2% 78% 22% (56%) 44%

53 FREEBIRDAIRLINES FHY 36 0.2% 61% 22% (39%) 78%

55 AIR CANADA AC 44 0.2% 27% 0% (27%) 45%55 BMI REGIONAL BM 8 0.0% 25% 0% (25%) 0%

Grand Total 19,731 100.0% 72% 68% (4%) 79%

Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

PunctualityChange Ranking Operator Name

OperatorIATA Code Movements Movements

ArrivingPunctuality

DepartingPunctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 HAINAN AIRLINES HU 62 0.3% 45% 74% 29% 71%2 BELAVIA B2 8 0.0% 50% 75% 25% 75%

3 SAUDIA ARABIANAIRLINES SV 62 0.3% 39% 58% 19% 29%

4 AUSTRIANAIRLINES OS 60 0.3% 53% 67% 13% 63%

5 AIR TRANSAT TS 73 0.4% 49% 61% 12% 35%

6 MONARCH AIRLINES SCH ZB 1,118 5.7% 65% 74% 9% 85%

7 TITAN AIRWAYS ZT 22 0.1% 55% 64% 9% 18%8 UNITED UA 62 0.3% 74% 81% 6% 42%

9 VIRGIN ATLANTICAIRWAYS VS 310 1.6% 84% 90% 6% 66%

10 QATAR AIRWAYS QR 140 0.7% 77% 83% 6% 71%11 ENTER AIR ENT 32 0.2% 41% 47% 5% 29%12 CATHAY PACIFIC CX 44 0.2% 73% 77% 5% 100%13 AIR FRANCE AF 186 0.9% 72% 76% 4% 98%14 EUROPE AIRPOST FPO 115 0.6% 40% 42% 2% 66%

15 THOMAS COOKAIRLINES MT 1,359 6.9% 64% 65% 2% 73%

16 EASYJET AIRLINES EZY 2,168 11.0% 58% 60% 1% 74%17 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 50%18 BRITISH AIRWAYS BA 641 3.2% 80% 80% (1%) 78%

19 THOMSON AIRWAYS TOM 1,524 7.7% 72% 71% (1%) 75%

20 SAS SCANDINAVIAN AIRLINES SK 276 1.4% 89% 87% (2%) 93%

21 OMAN AIR WY 62 0.3% 100% 97% (3%) 84%22 LUFTHANSA LH 428 2.2% 72% 69% (3%) 82%23 JET2.COM LS 1,794 9.1% 84% 79% (4%) 85%24 ICELANDAIR FI 44 0.2% 77% 73% (5%) 41%25 P.I.A. PK 86 0.4% 30% 23% (7%) 42%26 RYANAIR FR 2,538 12.9% 71% 64% (7%) 88%27 FLYBE BE 3,540 17.9% 77% 69% (8%) 84%

28 AURIGNY AIRSERVICES GR 124 0.6% 77% 69% (8%) 58%

29 AER LINGUS EI 468 2.4% 89% 81% (8%) 75%30 VUELING AIRLINES VY 122 0.6% 67% 59% (8%) 77%

31 SINGAPOREAIRLINES SQ 80 0.4% 98% 88% (10%) 75%

32 EUROWINGS EW 176 0.9% 57% 47% (10%) 86%33 GERMAN WINGS 4U 85 0.4% 67% 57% (10%) 86%34 FINNAIR AY 124 0.6% 89% 77% (11%) 73%35 K.L.M. KL 362 1.8% 88% 76% (12%) 96%36 EMIRATES EK 186 0.9% 83% 71% (12%) 69%

37 BALKAN HOLIDAYAIR BGH 32 0.2% 100% 88% (13%) 88%

38 ROYAL AIR MAROC AT 28 0.1% 79% 64% (14%) 79%39 IBERIA EXPRESS I2 28 0.1% 93% 79% (14%) 50%

40 AMERICANAIRLINES AA 182 0.9% 68% 53% (15%) 62%

41 ETIHAD AIRWAYS EY 124 0.6% 95% 77% (18%) 68%

42 NORWEGIAN AIRINTERNATIONAL D8 86 0.4% 70% 51% (19%) 86%

43 BRUSSELSAIRLINES SN 170 0.9% 74% 54% (20%) 73%

44 AIR PORTUGAL TP 124 0.6% 45% 23% (23%) 29%45 AIR EUROPA AEA 8 0.0% 75% 50% (25%) 100%45 BMI REGIONAL BM 8 0.0% 25% 0% (25%) 0%47 AIR CANADA AC 44 0.2% 27% 0% (27%) 45%48 TURKISH AIRLINES TK 124 0.6% 73% 45% (27%) 29%49 COBALT AIR CO 20 0.1% 100% 70% (30%) 80%

50SWISS INTERNATIONAL AIR LINES

LX 114 0.6% 84% 51% (33%) 74%

51 CITY JET WX 9 0.0% 60% 25% (35%) 20%

FREEBIRD

52 AIRLINES FHY 36 0.2% 61% 22% (39%) 78%

53 NORWEGIAN AIRSHUTTLE DY 43 0.2% 76% 36% (40%) 95%

54 ADRIA AIRWAYS JP 18 0.1% 78% 33% (44%) 78%55 PEGASUS AIRLINES PC 8 0.0% 100% 50% (50%) 50%56 AEGEAN AIRLINES A3 36 0.2% 78% 22% (56%) 44%

Grand Total 19,731 100.0% 72% 68% (4%) 79%

Monthly Delay Analysis by Airline

Operator NameTotal Delay Incidents

Air TrafficDelays

Airline Delays

Airport Delays

Ground Servicing

DelaysMisc

DelaysReactionary

DelaysWeatherDelays

RYANAIR 1643 309 226 542 143 27 380 16EASYJET AIRLINES 1368 167 298 350 98 148 295 12FLYBE 1287 56 276 411 169 80 282 13THOMSON AIRWAYS 624 182 83 163 67 55 60 7JET2.COM 619 208 67 167 70 24 69 14MONARCH AIRLINESSCH 562 146 75 171 66 21 71 9

THOMAS COOKAIRLINES 417 89 135 67 37 8 76 5

LUFTHANSA 241 55 47 59 12 4 55 9BRITISH AIRWAYS 180 9 18 27 29 11 62 24K.L.M. 150 45 19 21 10 5 40 10AER LINGUS 138 1 17 47 8 12 53AIR PORTUGAL 134 7 37 19 23 47 1EUROWINGS 129 18 11 30 7 6 57TURKISH AIRLINES 117 37 6 6 22 30 16BRUSSELS AIRLINES 116 20 29 22 12 4 27 2EMIRATES 101 26 5 16 28 10 16AIR FRANCE 80 15 18 7 6 31 3FINNAIR 69 5 17 22 12 10 3SWISS INTERNATIONAL AIR LINES 68 22 5 3 8 1 17 12

SAS SCANDINAVIAN AIRLINES 67 1 8 8 12 3 35

EUROPE AIRPOST 66 29 13 8 5 11VIRGIN ATLANTICAIRWAYS 59 7 17 4 8 7 10 3

GERMAN WINGS 56 12 6 11 3 23 1P.I.A. 54 1 9 5 3 2 34VUELING AIRLINES 53 1 9 10 7 2 23 1AMERICAN AIRLINES 53 5 6 3 18 7 13 1ETIHAD AIRWAYS 51 16 6 18 5 6AIR TRANSAT 49 3 5 23 3 2 13AIR CANADA 47 1 12 9 1 3 21QATAR AIRWAYS 45 14 5 14 5 3 4AURIGNY AIRSERVICES 43 8 5 6 3 21

NORWEGIAN AIRINTERNATIONAL 37 8 10 8 1 1 8 1

AEGEAN AIRLINES 33 4 5 6 8 10SAUDIA ARABIANAIRLINES 32 5 4 14 4 2 3

FREEBIRD AIRLINES 26 6 2 2 4 12NORWEGIAN AIRSHUTTLE 25 10 4 2 1 7 1

AUSTRIAN AIRLINES 24 10 8 2 2 1 1SINGAPORE AIRLINES 22 10 2 4 1 2 3ENTER AIR 20 6 5 2 1 3 3HAINAN AIRLINES 17 5 7 4 1ADRIA AIRWAYS 15 5 4 6IBERIA EXPRESS 14 1 4 2 2 5UNITED 13 6 2 5TITAN AIRWAYS 9 2 3 4ROYAL AIR MAROC 9 2 2 5BMI REGIONAL 9 1 2 2 4CATHAY PACIFIC 9 1 3 4 1COBALT AIR 8 7 1ICELANDAIR 8 1 1 3 1 2OMAN AIR 6 2 2 2PEGASUS AIRLINES 6 5 1BALKAN HOLIDAY AIR 5 2 1 1 1BELAVIA 5 1 1 1 2AIR EUROPA 4 1 1 2MALETH AERO 3 1 1 1CITY JET 3 2 1

PREMIERE HANDLING 2 2AERONEXUS 1 1DANISH AIRTRANSPORT 1 1

Grand Total 1568 1562 2350 941 514 1954 150

Percentage of Delays - By Event

Delay Category Code

Description% of Total

Air TrafficControl 17.1%

Airline 17.5%Airport 25.7%Ground Servicing 10.4%

Miscellaneous 5.9%Reactionary 21.5%Unknown 0.1%Unknown Delay Category Code 0.1%

Weather 1.7%

Percentage of Delays - By Time

Delay Category CodeDescription

% ofTotal

Air Traffic Control 12.5%

Airline 24.9%Airport 12.6%GroundServicing 8.3%

Miscellaneous 5.3%Reactionary 33.4%Unknown 0.1%Unknown Delay Category Code 0.0%

Weather 2.8%

Departing Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

ADRIA AIRWAYS 13AEGEAN AIRLINES 16AER LINGUS 14AERONEXUS 25AIR CANADA 20AIR EUROPA 17AIR FRANCE 13AIR PORTUGAL 16AIR TRANSAT 20AMERICAN AIRLINES 18AURIGNY AIR SERVICES -55AUSTRIAN AIRLINES 16BALKAN HOLIDAY AIR 16BELAVIA 14BMI REGIONAL 13BRITISH AIRWAYS 14BRUSSELS AIRLINES 14CATHAY PACIFIC 26CELLO AVIATION 12 17CITY JET 15COBALT AIR 18DANISH AIR TRANSPORT 11EASYJET AIRLINES 14EMIRATES 18ENTER AIR 18ETIHAD AIRWAYS 16EUROPE AIRPOST 18EUROWINGS 14FINNAIR 15FLYBE 14FREEBIRD AIRLINES 16GAINJET 31GERMAN WINGS 15HAINAN AIRLINES 22IBERIA EXPRESS 16ICELANDAIR 17IRAQI AIRWAYS 16JET2.COM 16K.L.M. 13LUFTHANSA 15MALETH AERO 23MONARCH AIRLINES SCH 19NORWEGIAN AIRINTERNATIONAL 18

NORWEGIAN AIR SHUTTLE 16OMAN AIR 21P.I.A. 20PEGASUS AIRLINES 12PREMIERE HANDLING 6 11QATAR AIRWAYS 19ROYAL AIR MAROC 21RYANAIR 13SAS SCANDINAVIANAIRLINES 16

SAUDIA ARABIAN AIRLINES 23SINGAPORE AIRLINES 23SWISS INTERNATIONAL AIRLINES 12

THOMAS COOK AIRLINES 17THOMSON AIRWAYS 18TITAN AIRWAYS 20TURKISH AIRLINES 17

Arriving Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

ADRIA AIRWAYS 8AEGEAN AIRLINES 8AER LINGUS 7AERONEXUS 8AIR CANADA 11AIR EUROPA 9AIR FRANCE 6AIR PORTUGAL 6AIR TRANSAT 11ALBA STAR 9AMERICAN AIRLINES 10AURIGNY AIR SERVICES 7AUSTRIAN AIRLINES 8BALKAN HOLIDAY AIR 9BELAVIA 121BMI REGIONAL 8BRITISH AIRWAYS 5BRUSSELS AIRLINES 6CATHAY PACIFIC 18CELLO AVIATION 8CITY JET 9COBALT AIR 7EASYJET AIRLINES 5EMIRATES 7ENTER AIR 9ETIHAD AIRWAYS 10EUROPE AIRPOST 9EUROWINGS 7FINNAIR 6FLYBE 7FREEBIRD AIRLINES 10GAINJET 15GERMAN WINGS 7HAINAN AIRLINES 14IBERIA EXPRESS 6ICELANDAIR 8IRAQI AIRWAYS 6JET2.COM 7K.L.M. 5LUFTHANSA 6MALETH AERO 8MONARCH AIRLINES SCH 8NORWEGIAN AIRINTERNATIONAL 7

NORWEGIAN AIR SHUTTLE 7OMAN AIR 10P.I.A. 15PEGASUS AIRLINES 7QATAR AIRWAYS 12ROYAL AIR MAROC 9RYANAIR 7SAS SCANDINAVIANAIRLINES 6

SAUDIA ARABIAN AIRLINES 9SINGAPORE AIRLINES 12SWISS INTERNATIONAL AIRLINES 7

THOMAS COOK AIRLINES 14THOMSON AIRWAYS 25 10TITAN AIRWAYS 13TURKISH AIRLINES 8TYROLEAN AIRWAYS 7

TYROLEAN AIRWAYS 25UNITED 19VIRGIN ATLANTIC AIRWAYS 21VUELING AIRLINES 14Grand Total 15 19 14

UNITED 18VIRGIN ATLANTIC AIRWAYS 13VUELING AIRLINES 8Grand Total 8 10 7

Summary of Baggage Performance

Baggage Category

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

A 122,867 326 14 45 104 68%B 1,144,156 5875 19 33 1171 80%C 229,165 2046 17 25 530 74%D 88,511 1631 13 19 298 82%

Grand Total 1,584,699 9878 79%

Baggage Performance by Terminal

Terminal Description

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

Terminal 1 752,936 4135 19 32 1022 75%Terminal 2 404,266 1929 16 35 504 74%Terminal 3 427,497 3814 16 23 577 85%

Grand Total 1,584,699 9878 79%

Baggage SLA by Handling Agent

Ramp Handling Agent

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

Asig (Handling Agent) 10,205 62 15 41 44 29%

Aviator 195,314 910 18 33 211 77%Flight Support 7,901 53 19 35 15 72%

Menzies 504,631 4411 17 26 947 79%

Swissport 680,764 3545 18 31 759 79%Jet2 185,884 897 16 33 132 85%

Grand Total 1,584,699 9878 79%

dnata 75%47,151 115 1312 40