Department : Water Affairs & Forestry Directorate : WS Regulation DEPARTMENT OF WATER AFFAIRS AND FORESTRY WATER SERVICES REGULATION By Bongiwe Msane 05-06

Department : Water Affairs & Forestry

Directorate : WS Regulation

Directorate : WS RegulationDirectorate : WS Regulation

DEPARTMENT OF WATER AFFAIRS AND FORESTRY

WATER SERVICES REGULATION

By Bongiwe Msane

05-06 March 2007

“the objective of regulator is to protect the interests of the consumer and the public”

Department: Water Affairs & Forestry


RESPONSIBILITY TO REGULATE National Regulation: DWAF must regulate nationally to

ensure compliance with legislative and policy requirements.

Local Regulation: WSA’s must regulate locally to ensure compliance by water services providers.



DIRECTORATE: WATER SERVICES REGULATION

3 main sub-directorates Technical Regulation (norms and standards) Legal, accountability and Contract Regulation

(examines appropriate contracting practice, enforce legal compliance to WSA’s)

Economic Regulation (tariffs and investments, efficiency of service provision)



PROJECTS IN PROGRESS

National Water Services Regulatory Strategy(To be finalized soon) Review Drinking Water Quality Management System Regulatory Performance Measurement System Raising Citizen’s Voice Water Services Consumer Survey Independent Regulator Study Benchmarking Enforcement Protocol



NATIONAL REGULATION STRATEGY

Development of a strategy to ensure the effective regulation of water services in SA

To be completed and communicated to stakeholders - 2007



DRINKING WATER QUALITY

To improve the quality of drinking water (portable water)

A framework on Drinking Water Quality Management



REGULATORY PERFORMANCE MANAGEMENT SYSTEM

Aims to measure performance in designated key performance areas and generate the required regulatory actions to address non-performance and improve business practice.

Presented to regions Pilot process to commence soon



CONSUMER SURVEY

Annually Primary objective is to measure the service

level delivery level satisfaction amongst consumers

Assist DWAF to verify performance of institutions against reported service delivery indicators

Questionaires developed Published in the Annual Regulation Report



INDEPENDENT REGULATOR STUDY

• To look at the readiness of the sector for an Independent Regulator

• Study in its final stages

• Expected to be finalized in five months time



Raising Citizen’s Voice Seeks to improve accountability and responsiveness

of the public sector in water and sanitation services provision (HOW?) Strengthening the ability of citizens to hold the municipalities

to account Supporting the municipal water dept. to undertake a

paradigm shift by becoming more responsive to the issues raised by the public

Piloted in Western Cape – 2006 To be rolled out to two provinces – KZN and FS



BENCHMARKING

To improve the overall performance of water service authorities and municipal water service providers

DWAF, WRC and SALGA has undertaken joint benchmarking initiative

Useful tool for regulation Focus is on municipal benchmarking



NATIONAL DWAF CALL CENTRE

Established to increase accessibility of DWAF to the consumers & municipalities

To improve customer service Assist the Directorate to fulfill its responsibilities

towards the general public Focus not only on water related issues but also to

forestry matters Toll free number is 0800 200 200



Intervention ProtocolThis aims at answering the question

what happens when there is non –compliance

Developed and presented in regions



I THANK YOU

Documents

Department : Water Affairs & Forestry Directorate : WS Regulation DEPARTMENT OF WATER AFFAIRS AND FORESTRY WATER SERVICES REGULATION By Bongiwe Msane 05-06