DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP

9/2/09

DEPARTMENT OF TOURISM UPDATE2010 SOCCER WORLD CUP

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9/2/09

2010 PROJECT TIMELINE

15 Aug 2009-15 Sep 2009 16 Sep-30 Nov 2009 30 Sep 2009 04 Dec 2009

Finalisation of initial schedule &

optimisation

Operations planning and consultation commences

Agreement with Fifa to carry passengers concluded

Final drawCape Town

15 Dec 2009 15 Jan-8 May 2010 11 May 2010

Finalise schedulePopulate website

Open sales

Operations planning, implementing and fine tuning. Contingency planning and testing. Operationally ready


9/2/09

OPERATIONS PLANNING

FIRST SCHEDULE REVISION

DECEMBER DRAW OPERATING CONSTRAINTS

DEMAND/SALES SLOT ALLOCATION SAA/MATCH FLEET

OPERATIONS PLANNING

FINAL SCHEDULE

15 September 2009

16 Sep- 30 Nov 2009

4th December 2009

Slot applications have opened-Aug

Non-circumvention agreement has been signed. Letter of Intent and Commercial agreement is under negotiation

15 December 2009

Group sales commenced-tour operators


9/2/09

2010 SCHEDULE PLANNING CONSTRAINTS

FINALSCHEDULE

DEMANDOngoing assessment.

Feedback from sales, tour operators, Match. 30 Nov

2009

FLEET/TECHNICAL•AC servicing rescheduled to after event.•744 to be utilised.•Support to other airlines.

AIRPORT CAPABILITITIESCapabilities currently

being assessed. Completed by 30 Sep 2009. Oversupply of

Match capacity planned.

MATCH (FIFA)Agreement on carriage and leased-in fleet concluded by 30 Sep 2009

PARTNERS -STAR ALLIANCE

Ongoing discussions to utilise idle fleet.

30 Nov 2009

ACSAOngoing discussions with ACSA and Government (DOT). 30 Sep 2009


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OPERATIONAL CONSTRAINTS

AIRPORT CAPACITY•Insufficient movement capacity

Nelspruit-4 movements per hour, Pilansberg-6 movements per hour.SAA is partnering with airports for creative solutions

•Insufficient ground handling capacityPilansberg, Bloemfontein, Polokwane-no equipment. SAA to source.

•Insufficient infrastructureAirports are too small-temporary tents required. Partnering with airport management and Match on requirements

•Insufficient security measuresNot enough x-ray machines/metal detectors. SAA securing from existing infrastructure

•Insufficient landside infrastructureHundreds of coaches at each airport. SAA to use hangersHOTEL CAPACITY FOR CREW-Third party (wet leased a/c). Match assisting.24 HOUR OPERATIONS-ATC, fuelling, catering, ground handling, staffINSUFFICIENT CREW-Crew levels to be gradually increased from Jan 2010


9/2/09

OPERATIONAL CONCERNS/SOLUTIONS

•Standard operations to be extended to cater for daily matches (24 hours). Heavy demand patterns before and after matches. ‘Red-eye’ flights through the night.•SAA staff hours to be increased. Retired staff and third parties to be utilised to minimise fatigue and improve service•Baggage security and service teams to be established to eradicate pilferage and ensure a high level of service. Close collaboration with ACSA.•A PDA system is in the process of being sourced to monitor and improve service levels and baggage delivery. Implementation in Dec 2009.•SAA is implementing group check in to fast track groups and lower congestion at airports. Boarding passes to be printed the day before and be waiting for groups.•SAA is establishing procedures and a task team for media travel and security for equipment•AOG scenarios, recovery plans and contingency planning to be completed.•Close collaboration with tour operators, local airlines and ACSA.

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DOMESTIC ROUTES

Mauritius


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DOMESTIC ROUTES

ADDITIONAL AIRPORTS TO BE SERVICED FOR 2010 World Cup

Count of From ToFrom BFN CPT DUR GRJ JNB MQP MRU NTY PLZ PTG Grand TotalBFN 24 18 7 39 7 12 7 7 121CPT 24 7 23 14 31 10 16 125DUR 18 6 18 14 24 7 11 98GRJ 7 6 6 19 4 6 4 52JNB 39 20 40 46 15 160MQP 7 22 18 4 39 8 10 11 4 123MRU 12 12 14 48 8 12 14 8 128NTY 7 30 24 6 10 12 13 102PLZ 7 10 7 15 12 18 14 4 87PTG 16 10 4 4 8 4 46


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INTERNATIONAL ROUTES

Hong Kong

FrankfurtMunichLondon

New York

Washington

Sao Paulo

Buenos AiresPerth

Johannesburg

Cape Town

MumbaiMexico City

Rio de Janeiro

Durban

Rome

Manchester

Madrid

AmsterdamParis


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INTERNATIONAL ROUTES

CURRENT SCHEDULE:3 x United Kingdom 2 x USA 2 x Germany1 x Hong Kong 1 x Australia 1 x India1 x Brazil 1 x Argentina

POTENTIAL ADDITIONALParis Amsterdam RomeManchester Rio de Janeiro Mexico CityMadrid•Requirements to be assessed based on the sales demand in the regions.•Asses sales and demand to determine the need for direct flights to Cape Town or Durban (after 4th Dec)•The Match fleet to be utilised for inbound traffic before the event kicks off.


9/2/09

STRATEGIC THREATS TO SAA OPS

•Industrial Action-Staff and vendors (ground handling, catering, fuelling)

•Technical problems-Aircraft are going to be fully utilised with little room for downtime. Technical to establish AOG teams.

•Landside infrastructure-Coach requirements will overwhelm airports. SAA will utilise Technical facility in JNB and CPT for Match

traffic to reduce this•Fuel Supply-SAA will effectively be tripling operations over this period. Small

stations cannot supply fuel (Pilansberg, Nelspruit etc.) Investigating ‘splash and dash’ at other airports.


9/2/09

SAA TECHNICAL

•Scheduling of daily and weekly checks•Support to SAA, British Airways and other fleets. Storage of spares and support equipment on behalf of other airlines•Manpower to be re-directed to assist operations in Technical•FOAM requirements set to increase (foreign operator support).•Technical equipment to support operations (tugs etc.)•Teams on standby for AOG or other technical problems. A problem on a different fleet can impact our fleet movements.•Potential servicing of Match® fleet by SAA Technical. •Coordination of Technical areas for additional parking•Potential for remote check-in stations for Match® requirements within Technical areas•Opportunity to market a world-class technical facility to various airlines from all over the world.

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DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP