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Casselberry, FL 32707 [email protected]
(407)314-7612
Denise M. LarsonSummaryDetail-oriented individual with extensive experience in reading and applying insurance policies, real estate and liability claims, personnel management, and strategic planning. Organized and hard-working individual with the ability to manage multiple tasks while solving complex problems in a timely manner. Driven partner, eager for professional growth, increased responsibility, and the opportunity to apply extensive and diverse experience in a challenging environment.
Licenses & Education Proficient in Microsoft Office Suite All Lines adjuster’s licenses held in: Florida, Texas, West Virginia, Louisiana, Mississippi,
Michigan, South Carolina, Georgia, Kentucky. Allstate Certification. Advanced Xactimate Certification. Florida Licensed Windstorm Mitigation Inspector. All lines property and casualty licenses in Florida, NC, SC and GA.
Professional Experience
10/11/2016 to presentCJW & Associates, Orlando, FlAccount Manager
Provide superior customer service to customers over telephone inquiring on claim status, investigating and resolving homeowner claims.
Processed and reconciled residential property, contents and ALE claims throughout the US based on coverage and verifiable damage.
Corresponded with policyholders, claimants, contractors and engineers to gather and analyze claim information in order to prepare estimates of damage.
Experienced in interpreting coverage, finding coverage in the policy whenever possible and knowing when to deny based on cause of loss and policy.
Interpreted various types of policies and endorsements applicable to the claim and investigated coverage issues pertaining to various homeowner policy contracts.
05/2015 – 10/11/2016Time off to attend to family obligations
August 2012 – 04/2015Liberty Mutual Insurance, Lake Mary, FLStatus Call Claims Adjuster through E-Team Recruiting Services
Provide superior customer service to customers over telephone inquiring on claim status, investigating and resolving homeowner claims.
Creation of reports for submission to the state of Florida and Insurance carriers to evaluate potential insurance discounts if applicable
Casselberry, FL 32707 [email protected]
(407)314-7612
Extensive roof structure examination both internal and external, all potential entry points and openings, any existing windstorm protection were to be inspected and included in results.
Using strong knowledge of homeowners claims, explaining processes to customers to assure satisfaction. Investigate and deliver verbal denials and letters.
Inspection and analysis of residential structures to evaluate structural integrity and protection upon impact of windstorm.
October 2005 – August 2011Allstate, Mobile, ALLicensed Insurance Adjuster
Homeowner Claims Adjuster managing claim volume of 50 to 95 homeowner claims maintaining standard of customer contact within 24 hours of receiving claim
Centralized catastrophe services, both inside and out in the field, environment processed and reconciled residential property, contents and ALE claims throughout the United States based on coverage and verifiable damage.
Processed and reconciled residential property, contents and ALE claims throughout the US based on coverage and verifiable damage.
Advanced knowledge in ECS, Xactimate, CSR and Microsoft software. Corresponded with policyholders, claimants, contractors and engineers to gather and analyze
claim information in order to prepare estimates of damage. Experienced in interpreting coverage, finding coverage in the policy whenever possible and
knowing when to deny based on cause of loss and policy. Interpreted various types of policies and endorsements applicable to the claim and investigated
coverage issues pertaining to various homeowner policy contracts. Achieved the highest number of inspection appointments (out of 162 colleagues) in 2007.
Surpassed goal by averaging 5-6 claims a day. Maintained a superior quality rating of 94% in file handling and claims resolution from 2005 to
2011, exceeding the 85% departmental goal.
March 1997 - January 2004 Tiger Schulmann’s Karate, Cherry Hill, NJ Manager/Program Director
Daily operation of 150+ member gym including supervision and training of a 5-member staff. Handling accounts receivable, collections and organizing outside business demonstrations for increased membership.
Responsible for increasing memberships through phone calls, in person sales and hosting promotions.
Assuring superior customer relations, scheduling of personal training appointments. Promoting sales by cold calling outside businesses for social events.
Researched, discovered and solicited new businesses presenting the needs and advantages of advertising campaigns. Maintained local network of business contacts by attending local events, social gatherings and Chamber of Commerce meetings.
Education
Cherry Hill East High School – Cherry Hill, New Jersey (1990)
