Dell Foundations Desktop 2010 Training Manual

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Dell Training Tool | Desktop Foundation 2010

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The Desktop Foundation 2010 introduces the technicians to the characteristics and technologies of Dell Optiplex, Vostro, Inspiron, Studio, Studio XPS, Alienwareand Precision workstation systems. It presents self study materials to prepare students to accurately and effectively resolve customer inquiries and technicalissues, and to inform field service technicians of the proper steps for replacing hardware.

Departments: Global Learning and Development

Authors: Ooi Nee NeeChris Tang Hong Leng

ContributingSources:

WWTPM : Kelly YeapDSP Ops : Amy Stiffler / Tom Eades

Contacting Dell: To contact Dell regarding issues with this training material, click the following link:Feedback .

Information in this document is subject to change without notice.

2010 Dell Inc. All rights reserved. Rev. A03

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of IntelCorporation; Microsoftand Windows are registered trademarks of Microsoft Corporation; AMD, Opteron, and PowerNow!are registered trademarks of AMDCorporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims

any proprietary interest in trademarks and trade names other than its own.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM Welcome This document is Dell Confidential

The following sections provide information to help you effectively use this training material.

Navigating the MaterialTo navigate through this course, select topics using either the left navigation menu or the Previous/Next buttons at the top right corner of each page.

This course is designed to be completed in the order in which the topics are presented. However, refresher training can be accomplished in any desired order.

Important SymbolsThe following symbols are used to emphasize important notations in this material:

A NOTE indicates important information that helps you make better use of your computer.

A WARNING indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

A CAUTION indicates a potential for property damage, personal injury, or death. A Customer Experience (CE) Tip indicates important information thatwill assist you in providing customers with the best experience.

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Browser RequirementsDell's online courses are designed to work with Internet Explorer 5.x and later, Netscape versions 6.x and later, and Mozilla 1.0.1. If you experience problemswith the courseware related to your browser, please contact us: [email protected]

Additional Required SoftwareAdobe Acrobat (.pdf) files require Acrobat Reader. You can download Acrobat Reader and get additional information from Adobe's website:http://www.adobe.com/products/acrobat/ .

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM Using This Material This document is Dell Confidential

GoalThe Desktop Foundation 2010 training course goal is to prepare students to accurately and effectively resolve customer inquiries and technical issues about DellOptiPlex, Vostro Desktop, Inspiron Desktop, Alienware Desktop, Studio Desktop, Studio XPS Desktop and Precision Desktop systems.

Learning ObjectivesGiven the information from this course and available tools, students will be able to perform the activities that demonstrate the following objectives and pass theonline test with a score of 80 percent or better:

List the characteristics of Dell desktop systems.

Find system specifications and troubleshooting information located in various online tools and documentation.

List technologies and software specific to Dell desktop systems and explain the function of each.

Navigate the System Setup utility for a particular desktop systems.

Use various diagnostic tools to solve technical issues with desktop systems.

Students will demonstrate mastery of the material by scoring 80 percent or better on the assessment given at the end of this module.

FlowThe course is organized by brand. Each section contains:

Overview of the brand

Specific Service-related issues

And the brand's Line-up

Review each section, including each system's course as listed in the Line-Up sections. Test questions will come from the Overview and Specific Issues section, aswell as the individual courses.

ActivitiesThis course is designed to have the student demonstrate course learning objectives by the following activities:

Web-based learning

Simulations

Curriculum Delivery MethodThis curriculum was designed as an online self study module.

Required MaterialsThis course requires that each student have a computer system and be able to log into Dell's intranet.

PrerequisitesStudents should have completed the following modules:

None

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Dell Inc. ships a wide range of computers every year. For the first time in 2008, shipments ofportables outnumbered shipments of desktop systems. There is a global trend towards a mobilecomputing environment, and Dell is leading the charge.To accommodate all the different customers that purchase Dell products, Dell offers a largeselection of products designed to meet specific market demands. The result is a wide selectionof notebook and desktop computers with an array of options to provide our customers with thesolutions they need specific to them. Getting to know how Dell does this will he lp provide a goodunderstanding of how Dell does business with these customers.

Commercial Versus Consumer

While Dell may offer a staggering number of products, most of these can be classified into one oftwo groups:

Commercial Products - Products that are geared towards the business space. This canrange from Small Businesses to Educational Accounts to Large Corporate Accounts oreven the Government.

Consumer Products - Products that are geared towards the individual consumer. These users are typically individuals who purchase one or morecomputers for their own use and can range from Students to Gamers.

It is important to know the differences between these types of customers as their needs can vary greatly. Therefore, the systems they purchase can vary greatly aswell.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees Only

Expires 12/20/2012 7:10:52 AM Desktop Line of Business This document is Dell Confidential

Commercial customers, also referred to as "Client" customers, have needs that theaverage home user might not. Here are some of the top priorities of the Commercialcustomer:

Security

Productivity

Expandability

Reliability

Dell has gone to great lengths to ensure these needs are met, most recently in the security area. Dell offers encrypted hard drives, Computrace and smart cardreaders in addition to system passwords to provide enhanced security for the user's data.

To increase productivity, Dell now offers Intel Active Management Technology v6 (Intel AMT) on most desktops. This allows information technology (IT)administrators to perform many remote tasks for their networked computing assets, regardless of the systems power state or the state of the operating system.This includes the ability to remotely inventory, monitor, maintain and update, boot, troubleshoot, repair, rebuild, and remediate systems. The hardware-basedcapabilities of Intel AMT are delivered to IT organizations through third-party management and security applications.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM Commercial Systems Overview This document is Dell Confidential

The Consumer customer's needs differ in many ways from a typical Commercial customer. Here are someof the top priorities of the Consumer customer.

Personalization

Gaming

Multimedia

Connectivity

Dell's Consumer platforms offer a wide range of personalization features including a large palette of coloroptions for the desktop chassis. These systems are very stylish and eye-catching.




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Consumer platforms also have multimedia options including wireless keyboard and mouse, Blu-ray drivesand superior graphics. The systems also have optional wireless options to enable users to stay connectedto the Internet.

Dell is also offering the new all-on-one PC. This offers consumers great design and features at considerableless cost than comparable products. This platform focuses on addressing the consumer requirements for anAIO system, provides industry-leading design, ease of use and ease of set-up.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees Only

Expires 12/20/2012 7:10:52 AM Consumer Systems Overview This document is Dell Confidential

In 2008, Dell aggressively moved into a new market space: Emerging Countries. These are countries that are transitioning into "connected communities" andexpect to experience tremendous growth as a growing segment of the world-wide computer market. These types of markets present a huge opportunity for Dell,and for that reason Dell is developing and marketing systems targeted towards users in this space.Customers in the Emerging Countries segment have very specific needs. In order of priority, these include:

1. Price Above all else, these systems must be affordable. This is why most of the systems are bundled with Ubuntu Linux.

2. Connectivity Most users simply want a means of connecting to the internet. Therefore, there is Wi-Fi and Broadband offered on these systems.Modems (phased out on newer desktops) are also still standard on most of these systems.

3. Portability Sometimes being connected means going to somewhere a connection can be found.

4. Features Some users still like to have a range of features such as cameras to choose from, but these things tend to take less priority.

There are two categories of customers in Emerging Countries, which are Client/Small Business customers and Consumer customers.

Dell has decided to leverage existing brand names for these systems within Emerging Countries. Client/Small Business customers will be purchasing Vostro-branddesktops and notebooks while Consumer customers will have access to the Inspiron-brand desktops and notebooks.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM Emerging Country Systems This document is Dell Confidential

OptiPlex Overview

The OptiPlex line of Desktops has been Dell's primary business desktop line since1993. Although the names and designs have changed since then, the design controlphilosophies remained the same:

High productivity with performance options catered to the needs of business customers.

Reliability through tried and true configurations.

Ease of serviceability with easy open chassis and quick release components wherepossible.

Chassis options to allow customers to purchase the right size desktop for theirenvironment.

OptiPlex Naming ConventionsIn general, the first digit of an OptiPlex model number is the series number. For example, the Optiplex 755 is a member of the 700 series which normally features

similar base configurations with only minor specification changes. Although naming standards have changed throughout this LOBs lifetime, it is important to befamiliar with some terms that are specific to this family of systems.

GX was the designator for the mainstream line of OptiPlex systems. This is no longer used.

SX indicated the system was in an ultra small form factor chassis. This too is no longer used.

L on the end of the model number indicated the system was a low cost OptiPlex in a third-party chassis. This is not currently used.

A drop from a three-digit designator to a two-digit designator may signify a reduced-feature version of the same system. For example, compare the GX260 to theGX60.

A change in the first digit may signify a reduced-feature version of the same system. For example, compare the GX620 to the GX520.

A change to the third digit in a model number may indicate the system uses an AMD processor, but this is not always the case.

OptiPlex Chassis Type




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The following are 3 types chassis of OptiPlex series:

Matrix Chassis

This generation of chassis is known internally as the Matrix chassis (after characters in the popular series of films). The Matrix family of chassis is also known asChassis '05. Unlike the Transformer chassis, the Matrix chassis family is not a completely tool-less chassis since you need a screwdriver to remove some majorcomponents such as the system board.For those are using Matrix Chassis like 740 Enhanced, 360, 760, 780, 380 and 580, the teardown section is in the same manner.

Onyx Chassis

The newest family of chassis are known internally to Dell as the Hair Bands chassis (each chassis is named after a 1980s hair band). These chassis debuted in

2008 with the OptiPlex 960. Some features of the Hair Bands chassis include: the option to use 2.5" form factor hard drives, air temperature sensor for adjustingfan speed, and tooless design for customer removable parts.For those are using Onyx Chassis like 960 and 980, the teardown section is in the same manner.

Tiny Desktop Chassis

Debuting in 2008, the Tiny Desktop chassis is designed for systems targeted at several segments that value size, energy savings, acoustics, and flexible mountingoptions over performance and expandability. The Tiny Desktop is an Ultra Small form Factor chassis. This chassis has no external drive bays. It has one internal2.5-inch hard drive bay. The chassis also includes two USB connectors and an audio headphone jack on the front of the system.




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OptiPlex Chassis DesignThe OptiPlex LOB is structured into into four basic chassis types, and most of the systems listed above will fall into one of these categories:

Mini-Tower This is the most common and is the enclosure that contains the main components of a computer. A Mini-Tower case will typically have only

one or two external bays and stand from 18" to 4" tall.

Desktop This chassis is typically smaller than Mini tower but larger than small form factor version. The desktop chassis will only allow for one opticaldrive and the significant difference with Mini tower, it is using low profile(half weight) I/O cards and sometimes full height is allow when riser card isavailable.

Small Form Factor SFF systems are far smaller than traditional Mini-Tower and Desktop, designed to support the same features as desktop computersbut in a smaller space. They are often used in space-limited areas where normal computers cannot be placed. The small size of SFF cases may limitexpansion options, offerings provide only one 3.5" drive bay and one or two 5.25" external bays

Ultra Small Form Factor Ideal for space constrained environments providing durable and it can be mount anywhere. To help make deploymentseasy, cost effective and easy to service chassis, with tool-less components and DirectDetect LED diagnostic lights.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM OptiPlex Overview This document is Dell Confidential

This page contains information about the significant service issues related to OptiPlex 740 Enhanced. Click on the links below for more information about thespecific issue.

Second Hard Drive

RAID

Second Hard DriveIt is now possible to install two hard drives in the desktop (DT) chassis. This option provides customers with two chassis options if they wish to purchase their newOptiPlex with a RAID configuration. If a secondary hard drive is installed, the customer is NOT able to install a floppy drive or media card reader in the system. Inaddition, this option is only available from the factory and not an aftermarket upgrade.

A secondary hard drive is now offered as an optional component in the desktop chassis. This configuration is only available from the factory. Customers are notable to install an aftermarket drive due to the chassis configuration and extra components. The addition of a second hard drive means that the desktop chassissupports RAID.

When a secondary hard drive is purchased, a new bezel is installed on the chassis that provides space inside the chassis for the secondary hard drive. As shownin the images below, the floppy bay is no longer available with this bezel.

New Bezel Standard Bezel




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The secondary hard drive sits on top of the primary hard drive in the 3.5" flex bay and below the optical drive as shown in the image below.

The hard drive requires shoulder screws to lock into the bay and a power dongle. The white end of the power dongle connects to the floppy disk drive power supplylead and the black end connects to the secondary hard drive.

The power dongle can be identified in RSL as the Cable Assembly Converting FDD Power to HDD Connector (for systems shipping 2 HDDs) orASSY,CBL,AUX,INT,FD/SATAunder the Cables and Cords section.




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Drive ReplacementIn the event that the secondary hard drive must be replaced, the replacement drive must be a Western Digital due to thermal constraints in the chassis. The BIOSautomatically performs a check at POST and the check stops at an F1/F2 prompt if an invalid configuration is detected. A message appears that informs thecustomer of the invalid configuration and allows them choose to continue, knowing there could be a long term reliability risk to the HDD or ask for a re-dispatch.The exact message is shown below.

WARNING:All hard drives installed in this chassis with two drives must be Western Digital due to thermal constraints.

RAID 1 & 0

RAID is offered for the first time on an OptiPlex computer. RAID 1 is offered for customers who wish to have redundancy on their hard drives and RAID 0 is alsoavailable to provide data striping. Both the desktop (DT) and mini-tower (MT) chassis support a RAID configuration.

At the time of purchase, a customer can choose one of two optional RAID configurations for their OptiPlex 740 Enhanced system or may choose to have twoindependent drives.

NOTE:RAID, short for Redundant Array of Inexpensive Disks, creates a single volume from multiple disks. This allows the use of a single volume that spansboth disks (RAID 0) or a duplicate, redundant volume stored on the second disk (RAID 1). Customers can setup the type of RAID that best suits theirneeds. Refer to below "What is RAID 0/RAID 1" page for more details on the features of each RAID type. (Other RAID levels are not supported on thisplatform.)

What is RAID 1 & RAID 0

RAID 0 (Striping) RAID 1 (Data Mirror)

Description

Offers performance benefits over a singlehard drive configuration. This is ideal forusers who work with large files or requirefast data access.

Offers backup integrity by having the same data on twodrives. If one drive fails, the data is still intact on the otherhard drive. This is ideal for applications where data integrity isof utmost importance. Since the identical data is housed onboth drives, the storage capacity for the entire array isequivalent to the size of the smallest drive in the array.

ComputerSees:

2 x 160 GB = 320 GB 160 GB

System:

CharacteristicsRAID controller breaks the data into blocksand distributes the pieces to both drivessimultaenously.

RAID controller writes the same data to both drives.

CustomerBenefit

RAID 0 offers performance benefits over asingle hard drive configuration. This bundleis ideal for early adopters and power usersthat manipulate large files or require fastdata access.

RAID 1 offers data integrity by having the same data on twodrives. If one drive fails, the data is still intact on the otherhard drive. This bundle is ideal for applications where dataintegrity is of utmost importance. This should not beconsidered a data backup however.

Benefits High performance and capacity for

storage-intensive applications: Digital Video and Audio

Photoshop and photo-editing applications

Publishing and graphics

Gaming applications

Create fail-safe storage for important data:

Secure data

Easiest system recovery

Any application where data is important andthe storage system is at risk for failure

Data protection




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Multitasking

Gets the most out of the computer'sperformance.

Protect the data that is important such asfinancial records, small business records, ormedical files

Provides the easiest means of data redundancy.

Factory RAID Configurations

RAID 0 (Default) Striped Disk Array with no Fault Tolerance. Provides data striping (spreading out blocks of each file across multiple disks) but noredundancy. This improves performance but puts all data at risk in the event of a disk failure. If one drive fails, then all data in the array (both d isks) is lost.

RAID 1 Mirrored Disk Array. Provides redundancy in case one of the two drives fails. This allows for all data to be duplicated on the fly but is not as fastas a RAID 0. If a disk fails, the data can be recovered from the second disk.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM 740 Enhanced This document is Dell Confidential

This page contains information about the significant service issues related to OptiPlex 360. Click on the links below for more information about the specific issue.

Security ScrewsAn additional security feature has been added to this computer because a few of our customers asked for another way to secure the chassis. They were seeingthat people were still able to pry open the cover and steal components while the chassis is secured. Now, if a customer requests additional chassis security, oursales representatives can offer them security screws.

Customers have the ability to further secure their OptiPlex 360. Currently the chassis can be secured by a padlock or security cable lock. If additional physicalchassis security is requested at time of purchase, security screws that replace the rubber foot are available. This feature is not being promoted or actively sold butis available upon customer request after point of sale.

NOTE:These screws are also NOT available for dispatch. The customer must contact their sales representative if replacements are needed.

The security screws are shipped in a kit from a third party manufacturer. There is a separate kit for each chassis which includes the screws, a modified rubber foot,and an installation techsheet. A TORX (T15) driver is supplied in a separate package. The small form factor kit contains one screw and foot; the desktop and mini-tower contain two screws and two feet.

Feet and Screws TORX Driver

As shown below, the small form factor chassis supports one security screw where the desktop and mini-tower support two.

WARNING:Do NOT open the cover while screws are installed. In the event that the cover is misshapen, a replacement side cover will have to be dispatched.




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To install the screws

1. Remove the rubber foot from the bottom of the chassis.

2. Remove the backing from the new rubber foot to expose the adhesive.




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3. Install the new rubber foot and T15 screw.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM 360 This document is Dell Confidential

This pages contains information about the significant service issues related to OptiPlex 960. Click on the links below for more information about the specific issue.

Hard Drive Options

4 Form Factor

Graphic Cards

RAID

Intel Active Management Technology v5

Dell Control Point Security manager

Hard Drive Options (960 only)

In additon to the standard SATA hard drive, the OptiPlex 960 offers several hard drive options including 3.5" standard size drives, 2.5" form factor drives, eSATAdrives, a solid state drive (SSD), and FDE hard drives. The 2.5" drive allows for even the smallest chassis to support dual hard drives and therefore RAID. eSATAallows for an external SATA drive connection. SSD incorporates NAND memory (better known as flash memory), which provides faster access and more reliability.The FDE hard drive provides a means of securing the data on the drive itself. Visit each page to learn how these drives work.

4 Form Factor (760 only)The OptiPlex 760 ships in the four Matrix chassis available in ultra small form factor (USFF), small form factor (SFF), desktop (DT), and mini-tower (MT) options.This generation of chassis features black plastics instead of midnight gray.




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Graphic CardsThere are four graphic options on this computer. The customer can choose to use the integrated graphics option (Intel Graphics Media Accelerator 4500) whichuses one or both VGA or DisplayPort (DP) connectors. A DVI adapter card can be installed which provides a DVI connection for digi tal displays using theintegrated graphics controller and also allows for the connection of a secondary display on the integrated VGA orDP connector. Certain combinations within DOSare also limited to only a single display until the OS and graphics drivers are loaded. Another option is to install an ATI Radeon HD 3450 graphic card with DMS-59and S-video connectors. The last option is an ATI Radeon HD 3470 graphic card which has two DisplayPort connectors. Both the integrated DP connector and the

DP connections on the ATI 3470 graphics card can also be used with optional dongles to convert the DP connections to either DVI or VGA connectors instead.

RAID 1 & 0RAID is offered on all chassis. RAID 1 is offered for customers who wish to have redundancy on their hard drives. RAID 0 provides data striping. Part of feature setavailable on the OptiPlex 960 is Intel Rapid Recover Technology (IRRT). IRRT offers a type of RAID which utilizes eSATA.

At the time of purchase, a customer can choose one of two optional RAID configurations for their OptiPlex 960 system or may choose to have two independentdrives.

NOTE:RAID, short for Redundant Array of Inexpensive Disks, creates a single volume from multiple disks. This allows the use of a single volume that spansboth disks (RAID 0) or a duplicate, redundant volume stored on the second disk (RAID 1). Customers can setup the type of RAID that best suits theirneeds. (Other RAID levels exist but are not supported on this platform.)



Description



ComputerSees:

2 x 160 GB = 320 GB 160 GB

System:



CustomerBenefit



Benefits

High performance and capacity forstorage-intensive applications:

Digital Video and Audio



Gaming applications

Multitasking



Secure data


Any application where data is important and

the storage system is at risk for failure

Data protection








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Intel Rapid Recover Technology Overview (IRRT)Intel Rapid Recover Technology (IRRT) is a feature of the Intel Matrix Storage Manager. It uses RAID 1 (mirroring) functionality to copy data from a designatedmaster drive to a designated recovery drive. The master drive data can be copied to the recovery drive either continuously or on request.

When using the Continuous Update policy, changes made to the data on the master drive while the system is not docked are automatically copied to the recoverydrive when the system is re-docked.

When using the On Request update policy, changes made to the master drive data can be copied to the recovery drive at a time of the user's choice. Also, the

master drive data can be restored to a previous state by copying the data on the recovery drive back to the master drive.

The below table provides an overview of the advantages, disadvantages, and the typical usage of Intel Rapid Recover Technology.

NOTE:Just as in a normal RAID 1 configuration, the recovery drive size must be either the same or greater than the master drive in order for IRRT tofunction.

Before IRRT can be used, the SATA Operations section of the System Setup (BIOS) must be set to RAID On mode.

WARNING:Due to the backup nature of IRRT, Full Data Encryption (FDE) hard drives are NOT compatible and therefore will not function if the SATA Operation isset to anything other than RAID On.

Creating an IRRT Volume in WindowsA recovery volume uses RAID 1 technology (mirroring) to copy data from a designated master drive to a designated recovery drive either continuously or onrequest.A recovery volume can be created using one of two methods. Using the Intel Matrix Storage Manager in Basic mode and using the Intel Matrix Storage Manager inAdvanced mode.

How to Create a Recovery Volume in Basic Mode:

NOTE:This option may or may not be available depending on your system configuration.

Open the Intel Matrix Storage Manager (Start > All Programs > Intel Matrix Storage Manager > Intel Matrix Storage Console), as shown in the followingscreen shot:

1. Select Protect data using Intel Rapid Recover Technology, as shown in the following screen shot:

NOTE:You will not see the RAID0 and RAID1 options in this screen due to the Dell marketing requirements of the Intel Rapid Recover Technologyfeature.




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2. SelectYes to confirm volume creation.

How to Create a Recovery Volume in Advanced Mode:

1. Open the Intel Matrix Storage Manager (Start > All Programs > Intel Matrix Storage Manager > Intel Matrix Storage Console).

2. Select Advanced Mode in the View menu.

3. Select Create Recovery Volume in the Actions menu as shown in the following screen shot:

4. Select Next to continue.




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5. Modify the recovery volume name if you wish.

6. Select a hard drive to be used as the master hard drive for the recovery volume as shown in the following screen shot:

7. Select a hard drive to be used as the recovery hard drive for the recovery volume as shown in the following screen shot:




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8. Select an update policy as shown in the following screen shot:

9. Select Finish to begin recovery volume creation.




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10. Click the Protect data using Intel Rapid Recover Technology icon.

11. Accept Warning message by choosingYes from the options. Once the creation as begun you can close the console and use the system as normal.

NOTE:

You can reboot and power down during this process and it will resume once you have booted back into Windows.

The time it will take to complete the creation of the volume is dependent on the drive size and speed.

User will be informed of the completion of the volume creation.

Recover Data to Master Drive.

Replacing a Master Drive

A recovery to a master drive is necessary if the master drive fails or is removed from the system and lost.

1. Power off the system and attach a new Serial ATA hard drive to be used as the new master drive.

2. Power on the system. It will automatically boot from the recovery drive.

3. After the operating system is running, select the Intel Matrix Storage Console from the Start Menu or click the Intel Matrix Storage Manager tray icon.

4. From the View menu, select Advanced Mode to display a detailed view of the Intel Matrix Storage Console.

5. Under Non-RAID Hard Drives, right-click the new hard drive and select Rebuild to this Hard Drive to begin the recovery process.




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6. To view the recovery progress, right-click the recovery volume and select Show Recovery Progress. A tray icon message will pop up when the migrationis complete and the volume's status will display Continuous Update or Needs Update depending on which update policy the recovery volume was set tobefore the original master drive was removed.

Reverting Master Drive Data to a Previous State

If the recovery volume is set to the On Request update policy, you can revert master drive data to the state it was in at the end of the last volume update process.This is especially useful when a virus is detected on the master drive or guests use your system.

1. Restart the system. During the system startup, press Ctrl-I to enter the user interface of the Intel Matrix Storage Manager option ROM.

2. In the Main menu, select Recovery Volume Options.

3. In the Recovery Volume Options menu, select Enable Only Recovery Disk to boot from the recovery drive.4. Exit the option ROM and start up Windows.



7. Right-click the recovery volume in the device pane and select Recover Data to Masterto begin the recovery process.

8. To view the recovery progress, right-click the recovery volume and select Show Recovery Progress. A tray icon message will pop up when the migrationis complete and the volume's status will display Needs Update. Any data changes will now be written to the master drive.

Intel Active Management Technology v5 (Intel AMT)Intel Active Management Technology v5 (Intel AMT) allows information technology (IT) administrators to perform many remote tasks for their networked computingassets, regardless of the systems power state or the state of the operating system. This includes the ability to remotely inventory, monitor, maintain and update,boot, troubleshoot, repair, rebuild, and remediate systems. The hardware-based capabilities of Intel AMT are delivered to IT organizations through third-partymanagement and security applications.

The OptiPlex 960 system uses Intel vPro technology to simplify system management and reduce IT-related expenditures. Intel vPro technology is a combination ofActive Management Technology (AMT) and Intel Virtualization Technology (VT). Intel vPro technology includes an Intel Core2 Duo processor, Intel GbE LOM, andthe Intel chipset.

For more information on Intel vPro technology, visit the Intel website.

Intel AMT allows information technology (IT) administrators to perform many remote tasks for their networked computing assets, regardless of the systems powerstate or the state of the operating system. This includes the ability to remotely inventory, monitor, maintain and update, boot, troubleshoot, repair, rebuild, andremediate systems. The hardware-based capabilities of Intel AMT are delivered to IT organizations through third-party management and security applications.

The advantage of the hardware-based capabilities of Intel AMT over traditional software-based solutions is in allowing remote access to systems that havetraditionally been unavailable to the management console. Systems with Intel AMT deliver management and security capabilities even when powered off, operatingsystem is inoperative, or software agents are missing. This out-of-band communication helps IT organizations streamline remote services, automate more tasks,and achieve a new level of service across the network.

Intel AMT is designed to help IT organizations:

Improve security of systems, even if a systems power is off, its operating system is inoperative, or its management agent is disabled

Improve compliance with government and other regulations

Reduce desk-side visits for both software and hardware problems

Improve the effectiveness of remote diagnostics and repair even if the operating system crashes or hardware (such as a hard drive) has failed

Increase the accuracy of inventories and software licensing by gathering inventory information

Reduce total cost of ownership of technology

AMT also provides IT administrators the ability to do the following:

Remotely manage a machine to fully power up and power down to streamline after-hours updates.

Remotely recycle hung systems.

Remotely watch a "down" client system POST via console redirection enabling an IT or help desk administrator see where the system hangs to moreeffectively diagnose the client or access the client BIOS detail remotely from the IT desk.

Remotely push a diagnostic utility or smaller file from the IT or help desk computer via an optical or magnetic storage device (IDE redirection) to remediatea down client.

Monitor network packet communication on the client and set policy to quarantine the client if a malicious packet infects the client to protect the rest of thenetwork. With AMT, the administrator can still communicate via the AMT interface to update virus definitions and restore the client to the network.

Several major independent software vendors (ISVs) around the world are integrating support for Intel AMT features into their products. Some of the managementISV consoles Dell expects its customers to use are as follows:

Altiris DCM

LANdesk

Microsoft SMS2003

Symantec IPS

Novell




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Dell ControlPoint Security ManagerDell ControlPoint (DCP) Security Manager is intended to provide a single point of entry to commonly used settings making it easier for the user to find and accessthem. The Security Manager Overview page gives the status of the Trusted Platform Module (TPM) which must be enabled in BIOS, Fingerprint Reader,Smartcard Controller, and Full disk encrpytion. The links at the bottom (Run Security Configuration Wizard, Enroll your fingerprint, and Back up security data) allopen their respective features in the Embassy Security Center.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM 960 / 760 This document is Dell Confidential

This page contains information about the significant service issues related to OptiPlex 780/780 USFF. Click on the links below for more information about thespecific issue.

Floppy Drive Options

Low Power Mode Options

Graphic Cards

RAID

Intel Active Management Technology v5

Dell Control Point Security manager

No Floppy Drive Connector on MotherboardThe FDD connector has been removed from the new OptiPlex platforms (OptiPlex 780, 380, 580, 980 and XE).

Low Power Mode (LPM)OptiPlex 780 is designed with EUP (Energy-Using-Product) rules compliance. In order to meet regulatory requirement, Low Power Mode will be "Enabled" bydefault when system ships from factory. This setting is applied to motherboard Service Stock (replacement part) as well. With the setting "Enable", integrated NICwill be disabled, thus WOL (Wake-Up On LAN) will not function. However, the customer has an option to turn LPM Enabled/Disabled in BIOS.




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NOTE:To activate WOL (Wake on LAN) LPM must be disabled.

NOTE:When the BIOS reset to Factory default (ALT+F) setting, LPM will be reset to "DISABLED". Thus, the tech or the customer will need to go back to thesystem setup page to "Enabled" back this option.

Graphic CardsThere are four graphic options on this computer. The customer can choose to use the integrated graphics option (Intel Graphics Media Accelerator 4500) whichuses one or both VGA or DisplayPort (DP) connectors. A DVI adapter card can be installed which provides a DVI connection for digi tal displays using theintegrated graphics controller and also allows for the connection of a secondary display on the integrated VGA orDP connector. Certain combinations within DOSare also limited to only a single display until the OS and graphics drivers are loaded. Another option is to install an ATI Radeon HD 3450 graphic card with DMS-59and S-video connectors. The last option is an ATI Radeon HD 3470 graphic card which has two DisplayPort connectors. Both the integrated DP connector and theDP connections on the ATI 3470 graphics card can also be used with optional dongles to convert the DP connections to either DVI or VGA connectors instead.

RAID 1 & 0RAID is offered on all chassis. RAID 1 is offered for customers who wish to have redundancy on their hard drives. RAID 0 provides data striping. Part of feature setavailable on the OptiPlex 780 is Intel Rapid Recover Technology (IRRT). IRRT offers a type of RAID which utilizes eSATA.

At the time of purchase, a customer can choose one of two optional RAID configurations for their OptiPlex 780 system or may choose to have two independentdrives.

NOTE:RAID, short for Redundant Array of Inexpensive Disks, creates a single volume from multiple disks. This allows the use of a single volume that spansboth disks (RAID 0) or a duplicate, redundant volume stored on the second disk (RAID 1). Customers can setup the type of RAID that best suits theirneeds. (Other RAID levels are not supported on this platform.)



Description



ComputerSees:

2 x 160 GB = 320 GB 160 GB

System:




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CustomerBenefit



Benefits

High performance and capacity forstorage-intensive applications:

Digital Video and Audio



Gaming applications

Multitasking



Secure data


Any application where data is important andthe storage system is at risk for failure

Data protection






Intel Rapid Recover Technology Overview (IRRT)Intel Rapid Recover Technology (IRRT) is a feature of the Intel Matrix Storage Manager. It uses RAID 1 (mirroring) functionality to copy data from a designatedmaster drive to a designated recovery drive. The master drive data can be copied to the recovery drive either continuously or on request.

When using the Continuous Update policy, changes made to the data on the master drive while the system is not docked are automatically copied to the recoverydrive when the system is re-docked.

When using the On Request update policy, changes made to the master drive data can be copied to the recovery drive at a time of the user's choice. In addtion,the master drive data can be restored to a previous state by copying the data on the recovery drive back to the master drive.

The below table provides an overview of the advantages, disadvantages, and the typical usage of Intel Rapid Recover Technology.

NOTE:Just as in a normal RAID 1 configuration, the recovery drive size must be either the same or greater than the master drive in order for IRRT tofunction.

Before IRRT can be used, the SATA Operations section of the System Setup (BIOS) must be set to RAID On mode.

WARNING:Due to the backup nature of IRRT, Full Data Encryption (FDE) hard drives are NOT compatible and therefore will not function if the SATA Operation isset to anything other than RAID On.

Creating an IRRT Volume in WindowsA recovery volume uses RAID 1 technology (mirroring) to copy data from a designated master drive to a designated recovery drive either continuously or onrequest.A recovery volume can be created using one of two methods. Using the Intel Matrix Storage Manager in Basic mode and using the Intel Matrix Storage Manager inAdvanced mode.




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How to Create a Recovery Volume in Basic Mode:

NOTE:This option may or may not be available depending on your system configuration.

Open the Intel Matrix Storage Manager (Start > All Programs > Intel Matrix Storage Manager > Intel Matrix Storage Console), as shown in the followingscreen shot:

1. Select Protect data using Intel Rapid Recover Technology, as shown in the following screen shot:

NOTE:You will not see the RAID0 and RAID1 options in this screen due to the Dell marketing requirements of the Intel Rapid Recover Technologyfeature.

2. SelectYes to confirm volume creation.




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How to Create a Recovery Volume in Advanced Mode:

1. Open the Intel Matrix Storage Manager (Start > All Programs > Intel Matrix Storage Manager > Intel Matrix Storage Console).

2. Select Advanced Mode in the View menu.

3. Select Create Recovery Volume in the Actions menu as shown in the following screen shot:

4. Select Next to continue.

5. Modify the recovery volume name if you wish.

6. Select a hard drive to be used as the master hard drive for the recovery volume as shown in the following screen shot:




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7. Select a hard drive to be used as the recovery hard drive for the recovery volume as shown in the following screen shot:

8. Select an update policy as shown in the following screen shot:




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9. Select Finish to begin recovery volume creation.

10. Click the Protect data using Intel Rapid Recover Technology icon.




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11. Accept Warning message by choosingYes from the options. Once the creation as begun you can close the console and use the system as normal.

NOTE:

You can reboot and power down during this process and it will resume once you have booted back into Windows. The time it will take to complete the creation of the volume is dependent on the drive size and speed.

User will be informed of the completion of the volume creation.

Recover Data to Master Drive.

Replacing a Master Drive

A recovery to a master drive is necessary if the master drive fails or is removed from the system and lost.

1. Power off the system and attach a new Serial ATA hard drive to be used as the new master drive.

2. Power on the system. It will automatically boot from the recovery drive.



5. Under Non-RAID Hard Drives, right-click the new hard drive and select Rebuild to this Hard Drive to begin the recovery process.

6. To view the recovery progress, right-click the recovery volume and select Show Recovery Progress. A tray icon message will pop up when the migrationis complete and the volume's status will display Continuous Update or Needs Update depending on which update policy the recovery volume was set tobefore the original master drive was removed.




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Reverting Master Drive Data to a Previous State

If the recovery volume is set to the On Request update policy, you can revert master drive data to the state it was in at the end of the last volume update process.This is especially useful when a virus is detected on the master drive or guests use your system.

1. Restart the system. During the system startup, press Ctrl-I to enter the user interface of the Intel Matrix Storage Manager option ROM.

2. In the Main menu, select Recovery Volume Options.

3. In the Recovery Volume Options menu, select Enable Only Recovery Disk to boot from the recovery drive.

4. Exit the option ROM and start up Windows.



7. Right-click the recovery volume in the device pane and select Recover Data to Masterto begin the recovery process.

8. To view the recovery progress, right-click the recovery volume and select Show Recovery Progress. A tray icon message will pop up when the migrationis complete and the volume's status will display Needs Update. Any data changes will now be written to the master drive.

Intel Active Management Technology v5 (Intel AMT)Intel Active Management Technology v5 (Intel AMT) allows information technology (IT) administrators to perform many remote tasks for their networked computingassets, regardless of the systems power state or the state of the operating system. This includes the ability to remotely inventory, monitor, maintain and update,boot, troubleshoot, repair, rebuild, and remediate systems. The hardware-based capabilities of Intel AMT are delivered to IT organizations through third-partymanagement and security applications.

The OptiPlex 780 system uses Intel vPro technology to simplify system management and reduce IT-related expenditures. Intel vPro technology is acombination of Active Management Technology (AMT) and Intel Virtualization Technology (VT). Intel vPro technology includes an Intel Core2 Duo processor,

Intel GbE LOM, and the Intel chipset.

For more information on Intel vPro technology, visit the Intel website.

Intel AMT allows information technology (IT) administrators to perform many remote tasks for their networked computing assets, regardless of the systems powerstate or the state of the operating system. This includes the ability to remotely inventory, monitor, maintain and update, boot, troubleshoot, repair, rebuild, andremediate systems. The hardware-based capabilities of Intel AMT are delivered to IT organizations through third-party management and security applications.

The advantage of the hardware-based capabilities of Intel AMT over traditional software-based solutions is in allowing remote access to systems that havetraditionally been unavailable to the management console. Systems with Intel AMT deliver management and security capabilities even when powered off, operatingsystem is inoperative, or software agents are missing. This out-of-band communication helps IT organizations streamline remote services, automate more tasks,and achieve a new level of service across the network.

Intel AMT is designed to help IT organizations:

Improve security of systems, even if a systems power is off, its operating system is inoperative, or its management agent is disabled

Improve compliance with government and other regulations

Reduce deskside visits for both software and hardware problems

Improve the effectiveness of remote diagnostics and repair even if the operating system crashes or hardware (such as a hard drive) has failed

Increase the accuracy of inventories and software licensing by gathering inventory information Reduce total cost of ownership of technology

AMT also provides IT administrators the ability to do the following:

Remotely manage a machine to fully power up and power down to streamline after-hours updates.

Remotely recycle hung systems.

Remotely watch a "down" client system POST via console redirection enabling an IT or help desk administrator see where the system hangs to moreeffectively diagnose the client or access the client BIOS detail remotely from the IT desk.

Remotely push a diagnostic utility or smaller file from the IT or help desk computer via an optical or magnetic storage device (IDE redirection) to remediatea down client.

Monitor network packet communication on the client and set policy to quarantine the client if a malicious packet infects the client to protect the rest of thenetwork. With AMT, the administrator can still communicate via the AMT interface to update virus definitions and restore the client to the network.

Several major independent software vendors (ISVs) around the world are integrating support for Intel AMT features into their products. Some of the managementISV consoles Dell expects its customers to use are as follows:

Altiris DCM

LANdesk

Microsoft SMS2003

Symantec IPS

Novell

Dell ControlPoint Security Manager




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Dell ControlPoint (DCP) Security Manager is intended to provide a single point of entry to commonly used settings making it easier for the user to find and accessthem. The Security Manager Overview page gives the status of the Trusted Platform Module (TPM) which must be enabled in BIOS, Fingerprint Reader,Smartcard Controller, and Full disk encrpytion. The links at the bottom (Run Security Configuration Wizard, Enroll your fingerprint, and Back up security data) allopen their respective features in the Embassy Security Center.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM 780 / 780 USFF This document is Dell Confidential


Predecessor



Graphic Cards

Deltas From Predecessor

DDR3 support;

support new chassis passive speaker;

support 95W TDP processor which OptiPlex 360 not support;

Integrated Graphic support DirectX10 while OptiPlex 360 only support DirectX9.0;

Different chipset, LOM, Audio solution from OptiPlex 360;

ODDS (Cuthbert), offered in regions where ODDS is available





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Low Power Mode (LPM)OptiPlex 380 is designed with EUP(Energy-Using-Product) rules compliance. In order to meet regulatory requirement, Low Power Mode will be "Enabled" bydefault when system ships from factory. This setting is applied to motherboard Service Stock (replacement part) as well. With this setting "Enable", integrated NICwill be disabled, thus WOL(Wake-Up On LAN) will not function. However, the customer has an option to turn LPM Enabled/Disabled in BIOS.


NOTE:When the BIOS is reset to Factory default (ALT+F) setting, LPM will still remain "ENABLED"

Graphic CardsThere are four graphic options on this computer. The customer can choose to use the integrated graphics option (Intel Graphics Media Accelerator X4500) whichuses one VGA connectors. A DVI adapter card can be installed which provides a DVI connection for digital displays using the integrated graphics controller andalso allows for the connection of a secondary display on the in tegrated VGA. Certain combinations within DOS are also limited to only a single display until the OSand graphics drivers are loaded. Other option is to install an ATI Radeon HD 3450 or Nvidia 96300 graphic cards with DMS-59 and S-video connectors.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM 380 This document is Dell Confidential

This page contains information about the significant service issues related to OptiPlex XE. Click on the links below for more information about the specific issue.

POS environments



Graphic Cards

Ease of use within Embedded and POS environments

Hardware monitoring features with Broadcom TruManage 1.1

Power Control, Temp Alerting, POST Failure Alerts, Fan/PSU Alerts




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Watchdog Timer for System and Applications (Post RTS-April 2010)

Support for powered USB (24V, 12V) and up to 4 serial ports with optional power (5V, 12V and 9V)

Native Dual Ethernet support (Dual-LOM)

Windows Embedded POSReady OS (Post RTS- May 2010)

Ability to externally route power switch outside of enclosure

Port covers from most dust

Ingress Protection (Post RTS-May 2010)

Kiosk mounting options

Tool-less chassis, including PSU


Low Power Mode (LPM)OptiPlex 380 is designed with EUP(Energy-Using-Product) rules compliance. In order to meet regulatory requirement, Low Power Mode will be "Enabled" bydefault when system ships from factory. This setting is applied to motherboard Service Stock (replacement part) as well. With this setting "Enable", integrated NICwill be disabled, thus WOL(Wake-Up On LAN) will not function. However, the customer has an option to turn LPM Enabled/Disabled in BIOS.


NOTE:When the BIOS is reset to Factory default (ALT+F) setting, LPM will still remain "ENABLED"

Graphic CardsOptiPlex XE supports graphic card with following features:

Discrete Graphics Long Lifecycle Option

Add-in PCIe x16 dual-channel graphics (OPGA7- Post RTS - Apri 2010)

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/2012 7:10:52 AM XE Issues This document is Dell Confidential




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External SATA

PCI Express

RAID

Energy 5.0

Low Power Mode

Optical Drive replacement

Riser Card option

Quad Display Settings


External SATA

External Serial Advanced Technology Attachment (eSATA) is an external SATA interface to add external storage devices with transferrates near triple those of USB 2.0 and FireWire 400. It is an excellent choice for external disk storage. Unlike USB and FireWire interfaces,eSATA does not have to translate data between the interface and the computer. This enhances data transfer speeds, while savingcomputer processor resources and eliminating the need for an extra off-load chip.

Aimed at the consumer market, eSATA enters an external storage market already served by the USB and FireWire interfaces. Mostexternal hard drive cases with FireWire or USB interfaces use either PATA or SATA drives and "bridges" to translate between the drivesinterfaces and the enclosures external connectors, and this bridging incurs some inefficiency.

In the case of USB 2.0, protocol overhead limits the maximum effective bandwidth to a fraction of USBs physical signaling rate. With modern hard disk drives,USBs transfer rate is a bottleneck. FireWire, with its isochronous transfer mode, is more efficient, such that even in its slower variant, FireWire 400 (IEEE 1394a),the effective transfer rate is significantly faster than that of USB 2.0, but this can still be a bottleneck for fast drives or RAID arrays. Some single disks can transferwell over 90 MB/s during real use, well in excess of USB 2.0s or the older FireWire 400s abilities. Finally, some low-level drive features, such as S.M.A.R.T., arenot usable through USB or FireWire bridging. eSATA does not suffer from these issues.

WARNING:Although eSATA is hot pluggable, if the drive is not stoppedbefore being disconnected from the system, some data may be lost.

Installing Windows Vista with eSATAeSATA is disabled in System Setup as a default. If eSATA is enabled and used by a customer it must be re-enabled in System Setup if the BIOS factory defaultshave been used.

CE TIP:If eSATA has been enabled and you are trying to install or upgrade to Windows Vista the installation process will hang and not complete. There is awork around if eSATA is required:

1. Disable eSATA in System Setup.

2. Install Windows Vista.

3. Re-enable eSATA in System Setup and reboot into Windows Vista.

4. Install the eSATA driver from USB key, Floppy or CD for the eSATA controller.

NOTE:The driver is included on the RDVD however not in a format readable by Vista setup.

Key benefits of eSATA

Up to 6 times faster than existing external storage solutions: USB 2.0 and 1394

Robust and user friendly external connection

High performance, cost effective expansion storage

Up to 2 meter shielded cables and connectors




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Many existing external hard drives use USB and/or 1394. These interfaces are not nearly as fast as SATA when compared using peak values, and cancompromise drive performance.

USB and 1394 external drives are ATA drives with a bridge chip that translates from the ATA protocol to USB or 1394 protocol used for the connection. Theseinterfaces require en-capsulation or conversion of the transmit data and then de-capsulation after the data is received. This protocol overhead reduces theefficiency of these host buses, increases the host CPU utilization or requires a special chip to off-load the host.

The results of eSATA are dramatic and with no protocol overhead issues as with USB or 1394. The eSATA storage bus delivers as much as 37 times moreperformance. This ability is perfect for using an array of drives with performance striping behind the eSATA host port.

eSATASATA300

SATA150

PATA133

FireWire 800 FireWire 400 USB 2.0Ultra-320

SCSI

FibreChannel

Speed(Mbit/s)

2400 2400 1200 1064 786 393 480 (burst) 2560 16000

Max. cablelength (m)

2 1 1 0.464.5 (16 cables canbe daisy chained upto 72 m)

4.5 (16 cables canbe daisy chained upto 72 m)

5 (USB hubs canbe daisy chainedup to 25 m)

12 50000

Powerprovided No No No No Yes (12-25 V, 15 W) Yes (12-25 V, 15 W) Yes (5 V, 2.5 W) No No

Devices perChannel

1 (5 with portmultiplier)

1 perline

1 perline

2 63 63 127 16~16777216(switchedfabric)

The eSATA ConnectionThe external cable connector is a shielded version of the connector specified in SATA1.0a with these basic differences:

The External connector has no "L" shaped key, and the guide features arevertically offset and reduced in size. This prevents the use of unshieldedinternal cables in external applications.




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To prevent ESD damage, the insertion depth is increased from 5mm to6.6mm and the contacts are mounted further back in both the receptacle andplug.

To provide EMI protection and meet FCC and CE emission requirements, thecable has an extra layer of shielding, and the connectors have metal contact points.

There are springs as retention features built into the connector shield on both the top and bottom surfaces.

Cables

The typical cable length is 2 meters (6 feet); long enough to reach from a floor mounted PC to a drive placed on the desktop. The compliance is defined in theSATA II: Electrical Specification, as the Gen1m and Gen2m specifications for 1.5 Gb/s and 3.0 Gb/s respectively.

ImplementationAn eSATA connector is integrated into the system board on the OptiPlex 580 and is accessible from the back panel of the chassis.

NOTE:RAID is not supported with this implementation.

PCI Express

The OptiPlex 580 supports two PCIe slots: one x16 lane bandwidth and one x4 lane bandwidth. The physical connector for the x4 is a

x16 connector, which allows installation of any x16 PCIe adapter with degraded bandwidth capability and speed.

The PCI Express Interface Specification represents a new bus technology intended to support PC's through the current decade,eventually replacing PCI-X technology. PCI Express is a high-performance, general purpose I/O interconnect defined for a wide variety of future computing andcommunication platforms. Key PCI (legacy) attributes, such as its usage model, load-store architecture, and software interfaces, are maintained, whereas itsparallel bus implementation is replaced by a highly scalable, fully serial in terface. PCI Express takes advantage of recent advances in point-to-point interconnects,switch-based technology, and packetized protocol.

Benefits of PCI Express

Compatible with existing PCI drivers, applications, and operating systems

Supported by nearly 500 system hardware vendors

Designed from the ground up for 10 Gbit and beyond bandwidth

Road map for 10+ years of performance improvements (faster clocks, more lanes)

Ability to scale speeds by forming multiple lanes- x1, x2, x4, x8, x12, x16 and in the future x32 lane widths

A point-to-point connection, allows each device to have a dedicated connection without sharing bandwidth

Lower latency with higher bandwidth per pin Native PCI Express Hot plug (every card designed for hot plug) - Hot plug is not supported on Workstation systems at this time

Advanced error checking features

Serial, point to point architecture for easier board routing

Fewer parts (bridges and ASIC's), smaller connectors/fewer pins and fewer board layers required to design for PCIe than for PCI/PCI-X.

PCI-e connectors on the OptiPlex 580The following picture shows the PCI Express Interface connectors on the OptiPlex 580.There are one x16 connector and one x4 connector. Either or both connectors can be used for the video card(s). If only one video card is used, the other connectorcan be used for other expansion cards.




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The Different SlotsThe following chart shows slot comparisons for the PCI Express.

PCI Express Compatibility Chart

The bandwidth of a PCI Express link can be scaled by adding signal pairs to form multiple lanes between the two devices. The specification supports x1, x4,x8, and x16 lane widths and stripes the byte data across the links accordingly. The OptiPlex 580 supports two PCIe slots: one x16 lane bandwidth and one x4lane bandwidth. The physical connector for the x4 is x16, meaning you could install a x16 PCIe adapter in the x4 lane-width and bandwidth capable slot, but itwill run at the lower speed (similar to installing a 133 MHz PCI-X adapter into a 66 MHz capable PCI slot).

RAID 1 & 0RAID is offered for the first time on an OptiPlex computer. RAID 1 is offered for customers who wish to have redundancy on their hard drives and RAID 0 is alsoavailable to provide data striping. Both the desktop (DT) and mini-tower (MT) chassis support a RAID configuration.

Customer required to set the "SATA Operation" field to [RAID] in System Setup on OptiPlex 580.

Configuring RAID

NOTE:The SATA Operation field in System Setup on the OptiPlex 580 with two hard drives is set to [RAID] .

At some point a customer may want to configure his or her computer for RAID if a RAID configuration was not selected when purchased. Two hard drives must beinstalled in the computer to set up a RAID configuration.




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The method uses to configure RAID hard drive volumes is AMD RAID Option ROM utility and is performed before installing the operating system.

You required to set your computer to RAID-enabled mode before you begin.

Setting Your Computer to RAID-Enabled Mode

1. Enter System Setup.

2. Press the left- or right-arrow key to select Advanced screen.

3. Press the down-arrow key to highlight the SATA Configuration screen and then press .

4. Set the SATA Operation Mode option to [RAID] and then press .

5. Press to exit System Setup and resume the boot process.

ENERGY STAR 5.0

New Energy Star 5.0 specifications for computers became effective on July 1, 2009. Customers are looking to computer manufacturersto offer products that operate with higher energy efficiency, thus helping them to lower their energy costs and be environmentallyconscientious. Energy Smart is a Dell subbrand for promoting environmentally friendly, energy-efficient configurations.

The ENERGY STAR power supplies offer a new troubleshooting feature which allows for testing of the power rails and provides adefinite good or bad indication.

Energy Star 5.0 is about "Going Green" or "Green Energy", a product must meet all of the category criteria to earn the ENERGY STAR:

1. Components

2. Computer Type

3. Operational Mode

4. Networking and Power Management

5. Marketing and Shipment Channels

OptiPlexTM Energy Smart has three categories, listed here from least to most energy efficient:

1. Energy Smart Basic - Encompasses only OS power management settings; makes no change to power supply or hardware. This exists with the currentlyshipping system.

2. Energy Smart Pro - Has an 80-percent efficient power supply and low-wattage processors available in addition to current shipping processors, with norestrictions to peripherals.

3. Energy Smart Pro with ENERGY STAR 5.0 - Has an 80-percent efficient power supply and energy-efficient processors where applicable, with restrictions toperipherals to meet all ENERGY STAR 5.0 guidelines.

Low Power Mode (LPM)




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The OptiPlex 580 is designed with EUP (Energy-Using-Product) rules compliance, Low Power Mode will be "On" by default when system shipped from factory.This setting is applied to Motherboard Service Stock (replacement part) as well. With this setting "On", integrated NIC will be disabled, thus WOL (Wake-Up OnLAN) will not function. However, the customer has an option to turn the LPM to On/Off in BIOS. Once turn the LPM to "Off", the WOL will work.

Optical Drive ReplacementFor SFF chassis, the power cable is located at the back of the optical drive which is beside the data cable.

Locate and Disconnect the power cable and data cable from the back of the drive.

No Riser Card optionThe OptiPlex 580 system has a standard back plate installed, hence it does not offer riser card option.




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Standard Back Plate

Quad display settingsThe OptiPlex 580 has the ability to connect up to 4 monitors to get Quad Display settings with the following configurations :

With UMA + one AMD add-on card (HD3450 or HD3470)

Dual HD3450 or Dual HD3470

Single NVidia NVS420

NOTE:Surround View provides the power and convenience of multi-adapter, multi-monitor support when you add ATI Radeon PCIe-based graphics cardto your computer. It combines the AMD/ATI integrated graphics processor (IGP) and ATI PCIe-based graphics card to support up to four independentmonitors.

Please note PCIe x8 +DP configuration is not related to SurroundView, and it is just PCI Express Interface configuration for RS880 only.

To enable Quad Display settings on OptiPlex 580, you need to change BIOS Settings according to what card is attached:

Quad Display Configurations

UMA + one AMD Add-on card(HD3450 or HD3470)

The Settings in BIOS > Advanced > Onboard Devices are:

GFX/Display Port in BIOS : Select default setting which is x8 + Display Port

Surround View : Enabled

Dual HD3450 or Dual HD3470 The Settings in BIOS > Advanced > Onboard Devices are :

GFX/Display Port in BIOS : x16

Surround View : Disabled (Default setting)

Single NVidia Quadro NVS420 PCIe graphic card

The Settings in BIOS > Advanced > Onboard Devices are :

GFX/Display Port in BIOS : x16

Surround View : Disabled (Default setting)

Connect to monitors through VHDCI connector and Display Port dongle




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NOTE:SurroundView option in BIOS will be hidden by default if there is no AMD add-on card is attached.

Enabling Surround ViewYou can enable the Surround View setting in BIOS so that it can turn on the integrated UMA graphics controller. Before doing so, the PCIe graphics card must beproperly installed.

Setting up Quad Display connectionsBefore setting Quad Display settings, you must install AMD chipset driver if the option is to connect through UMA + one AMD PCIe graphic card for quad display,refer Chipset Driver Installation for more details.

The followings are the quad display connections for OptiPlex 580 through UMA + one AMD PCIe graphic card :

1 Monitor 1 2 Monitor 2

3 Monitor 3 4 Monitor 4

NOTE:You must have all four monitors connected and powered on before booting the system.

Surround ViewSurround View can be used to run application simultaneously across multiple monitors. It provides the power and convenience of multiple-adapter, multiple-monitorsupport when you add an ATI Radeon PCIe-based graphics card to your computer. It combines the AMD/ATI integrated graphics processor and ATI PCIe-basedgraphics card to support up to four independent monitors.

The following is an example of Surround View after setting up the quad display.




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NOTE:Surround View is only supported on AMD/ATI IGP chipsets with ATI PCIe-based graphics cards.

Display Properties for Windows XP, Windows Vista and Windows 7When using multiple monitors for quad display, one monitor is always the primary display and additional monitors are designated as secondary.

To setup multiple monitors in windows :

1. Right-click on the desktop and in the shortcut that appears, click Personalize then Display Settings in Windows. The Display settings dialog appears.

2. Once you open the Display Properties from control panel, you should see the 4 monitors in windows, as shown in the picture below:

Windows XP :

Windows Vista :




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Windows 7 :

3. Click Identify to identify primary and secondary monitors.

4. Set the screen resolution and color depth that suits your requirements and the display performance.

5. Click Advanced Settings and then select the Monitortab.

6. Choose a refresh rate from the drop-down list.

CAUTION:Choosing a refresh rate unsupported by the display may damage it. Consult the display's documentation if necessary.

7. Cl ick OK.

8. To configure another display, do the following :a. Right-click on the desktop and, in the shortcut that appears, click Properties.

b. To access the basic multi-monitor configuration settings, click the Settings tab.

c. Select the monitor icon identified by the next number.

d. Click Extend my Windows desktop onto this monitor.




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e. Set the Screen Resolution and Color Quality as appropriate for the monitor.

NOTE:Each display can be set to use a different screen resolution. For games, it is recommended you use the same resolution on all displays.

f. Click OK.

You can now open and move applications from one monitor to another.

Printed 12/19/2012 7:10:52 AM Desktop Foundation 2010 For Dell Employees OnlyExpires 12/20/201

Documents

Dell Foundations Desktop 2010 Training Manual