Resume – David Moore (Mobile phone number: 0416 029 590)

DAVID MOORE

Mobile: 0416 029 590Email: david897@ h otmail.com Linkedin: http://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

CAREER OVERVIEWTwenty seven years in banking and supply chain with extensive customer contact, of which twenty years were as a cash management analyst at my previous place of employment and also at a major bank. In my previous role at Lateral Knowledge Solutions I undertook a variety of responsibilities and at the later stages of my employment there, I was being trained to assist with the operational side of the business. When I was employed at Bank Of Melbourne I was involved in all aspects of ATM management.

COMPUTER SKILLS PC literate under Windows operating systems Microsoft Office Microsoft Outlook Familiarity with the use of Microsoft Help Workshop Familiarity with the use of Microsoft SQL Server Familiarity with the use of Visio Express Proprietary cash forecasting and reporting software Developing software user manuals and operational guides

KEY STRENGTHS 25 years customer service experience Data analysis Focussed to providing a high standard of service and outcomes Attention to detail and accuracy Always meeting deadlines Follow things through from start to finish Ability to work unsupervised and work in a team environment Willingness to learn new things Reliable

CAREER HISTORY

February 2015 –Cash ProcessorToll Secure - A division of Toll Global Express, Tullamarine, Victoria

Toll provides cash in transit services; end to end ATM services including cash supply, replenishment and maintenance; delivery of change orders and floats to businesses; note processing for reliable note evaluation; coin processing and supply; cash clearance, including collection of cash from bank branches, parking meters, coin machines and vending machines.

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Resume – David Moore (Mobile phone number: 0416 029 590)

Key ResponsibilitiesDaily processing of clients cash: Pack and unpack ATM cash cassettes Pack and unpack bank branch bulk cash Pack and unpack large cash transfers Pack and unpack coin bags Customer deposit verification Identify counterfeit and unfit notes and coin Operate coin rolling machine Operate cash processing machine

- to process customer cash deposits- to process bulk cash- to separate fit and unfit bank notes

Alert supervisors where a cash discrepancy is located Data entry Verification of cash on hand and provide information for daily cash

balancing processes to ensure cash on hand is correctly recorded Liaise with customers Provide input to assist with improving efficiency of the Cash

Operations Complete appropriate training to maintain or improve knowledge of

cash operations Undertake other duties as directed by Cash Room Supervisor or Cash

Room Manager

July 1999 – June 2014Senior Cash Management Analyst Lateral Knowledge Solutions P/L (LKS), Vermont, Victoria

LKS was a boutique ATM and branch cash management consulting and outsourcing service provider.

Towards the later stage of my employment I had been in a supervisory role where I oversaw the cash forecasting of 900 ATMs and provided backup support to fellow team members whilst I worked closely with the company Director on projects and operational planning.

Key Responsibilities Manage and provide work guidance to Junior Analyst Oversee and assist cash forecasting of customer ATM networks Assist with seasonal/event demand planning Demand trend analysis Cost optimisation analysis to determine least cost service ordering

strategies Liaise with customers and security service companies Maintenance of various databases Meeting monthly customer driven key performance targets Monthly performance metrics reports for customers in Microsoft Excel

and Word Internal support for a suite of proprietary software used in the

inventory control of cash Develop and implement new operational processes and train

colleagues Create and maintain operations and help manuals Assist with testing internally developed software

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Resume – David Moore (Mobile phone number: 0416 029 590)

Project manage the implementation of new customers and other ad hoc systems related projects

Subject matter expert in data file format design, testing and implementation

Key Achievements Project managed, tested and implemented new process to

accommodate a customer’s new ATM Switching computer main frame Continual refinement of day to day operational processes to provide

improved service delivery outcomes to customers Accepted the responsibility of overseeing the day to day operations of

the business whilst the Director was managing the business side Modelled and implemented cost optimised ordering strategies for

customers that derived significant annual cost savings Reduced holding of unutilised cash in ATMs to very low levels Achieved high cash availability uptime for the ATM network Consistently exceed monthly key performance targets Formed very close working relationship with customers Received customer endorsement for high level of service and

performance

May 1990 – Dec 1998Performance Review Officer, Cash Management Analyst and Reconciliation Officer Bank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria

Over the entire eight and a half years that I was employed by the Bank Of Melbourne, I was a team member within the Electronic Banking Department. The department’s responsibility was the management of the Bank’s Automatic Teller Machine (ATM) network, ATM and EFTPOS settlements and reconciliations and the administration of new ATM installations. Electronic Banking Department worked closely alongside the Bank’s IT department that administered the ATM network from the technical perspective.

Within my time in the Electronic Banking Department, I undertook several different roles as sorted in descending order below.

Performance Review OfficerBank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria

Key Responsibilities Monitor the performance of various service providers/vendors Lead and minute monthly performance review meetings with various

service providers/vendors Point of contact for difficulties relating to service providers/vendors Liaise with internal bank departments Special projects. Eg: introduction of new interchange partners and

pre-delivery systems testing Backup support to fellow team members Backup support to the Supervisor in the Branch department (ordering

cash, processing damaged bank notes and reconciliation)

Cash Management AnalystBank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria

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Resume – David Moore (Mobile phone number: 0416 029 590)

Key Responsibilities Forecast inventory (cash) for Automatic Teller Machines Seasonal/event demand planning Liaise with service providers/vendors Liaise with branches, other departments and customers Daily review and analysis of performance reports Validate and payment of invoices Bank and draw cheques Special projects. Eg: introduction of cash forecasting software

Reconciliation OfficerBank of Melbourne (Westpac Bank), St Kilda and Port Melbourne, Victoria

Key Responsibilities Reconcile ATM/EFTPOS transaction accounts Produce end of month reconciliations General ledger reconciliations Liaise with interchange partners (other Banks) Liaise with security services Maintain statistical records Customer inquiries and disputes Process entries to the general ledger Process entries to customer accounts

Key Achievements Expanded my knowledge and skill set and ultimately became the

representative of the department when liaising with service providers/vendors in my later role

Developed computer software user skills EG: Microsoft Excel and Word (Word Perfect)

Developed into a resource back-up for most positions within the department as well as in the department that forecast the cash for the Bank’s branch network

Implemented new externally sourced software designed to forecast inventory (cash) for Automatic Teller Machines

Outstanding and Commendable performance reviews

Feb 1987 – Feb 1990 Reconciliation OfficerFunds Transfer Services Pty Ltd, Melbourne Victoria

Key Responsibilities Reconcile and settle transactions between financial institutions Accounts receivable Debtors control Data Entry

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Resume – David Moore (Mobile phone number: 0416 029 590)

HOBBIES & INTERESTS Fishing Boating Gardening Fitness and strength training

REFERENCESScott Linhardt (Cash Room Manager at Toll Secure)Mobile Phone - 0481 039 415

Choon Hin Saw (Director and Owner of Lateral Knowledge Solutions P/L)Mobile Phone - 0419 134 202

Kara Cook, Business Partner Representative at Suncorp Bank (LKS majorcustomer)Mobile Phone: 0409 208 110Office Phone – (07) 3835 5232

Richard Banks (Colleague at Lateral Knowledge Solutions P/L)Mobile Phone - 0412 053 469

David MooreMobile: 0416 029 590Email: david897@hotmail.com

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