J. Dave Megliorino

Dallas, Texas 972-355-0636 Linkedin.com/in/davemeg davemeg1@verizon.net

Senior Technical Sales and Services Management

A leader of technical people and programs with experience in Financial, Government, Healthcare and Education industries. Managed a wide range of complex situations requiring leadership, communication, technical, project management and problem solving skills.

ITIL v3 Certified

Client Focus Account Management

Operations Management

Implementations

Virtualization

Server Consolidation

Program Management

IT Service Manager, Associa February 2010 – Present

Leading a national IT Service desk resolving desktop, network, server and infrastructure issues in a growing, technically challenged environment.

Implementing ITIL Best Practices and proven processes to bring structure to an unstructured environment

Creating employee development avenues to increase skills and improve retention

Uncovering delivery issues that are hindering high quality service delivery Implementing best practices for employee annual review process and merit

pay increases

Business Intelligence Technical Sales Project Manager, IBM April 2008 – Dec 2008

Planned and executed Business Intelligence Data Warehouse Proof of Concept (POC) and Benchmark activities for IBM clients. Designed technical solutions to optimize the data warehouse allowing for better business decisions.

Established the Best Practices Business Intelligence bi-weekly web education sessions

Effectively planned and executed POC at a Canadian financial firm and cross-sold additional data-mining software; $1M sale closed October 2008

Competitive POC at an international financial firm located in NYC; $4M opportunity

Technical Sales & Support Manager, IBM April 2004 – March 2008

Managed a large team to provide technical sales support to IBM’s customers and Business Partners. Produced consistently strong business results and implemented several successful strategic business initiatives resulting in sales of over $400M, 150% of target.

Outpaced peer managers in the SMB revenue space with $150M deals won, $100M more than the next closest manager

Led all peer managers in clothing IBM hardware sales with IT installation services

Negotiated and managed a project to correct historical billing errors, discovered over $1M per year net new revenue

Uncovered ‘hidden’ sales opportunities with a data mining project resulting in “hot” leads

Implemented cost savings ideas resulting in $250K in cost avoidance in the first year

Created the Business Partner Enablement program, implemented Business Partner Weekly Flash communications and introduced “Jive Live” instant messaging

Program Manager, IBM September 2000 – April 2004

Key member of the National Practice leadership team managing a staff of 60-120 technical professionals across the US. Implemented strategic initiatives to improve the overall business unit effectiveness.

Improved accountability for ‘bench’ resources resulting in increased utilization Enhanced tracking of the National Practice’s progress regarding Profession

Certification Status of all employees. (Consultants, Architects, IT Specialist, PM’s and Principals)

Created remote employee back-up solution to accommodate the backup and recovery needs of employees

Service Delivery Manager, IBM April 1999 – September 2000

Led the team providing outsourced technical support services to J&J Medical. Created a positive and productive environment that exceeded the customer’s expectations and IBM’s business needs.

Increased amount of revenue for IBM via Out-of-Scope projects by $4M in one year

Repaired and enhanced the relationship between J&J Medical and IBM Global Services

Built a sense of “One Team” and connection with IBM (all former J&J employees re-badged to IBM Global Services as part of the Outsource agreement)

Prepared Disaster Recovery plans and off-site backup storage Assisted with actual disaster recovery as a result of a tornado strike on client

facility

Project Manager, GTE Internetworking April 1998 – April 1999

Built teams of technicians to develop a deployment process and implemented the solution across 66 sites nationwide. Oversaw all aspects of the project including budget, cost management, quality assurance and numerous logistical issues.

Defined and managed business initiatives across functional boundaries Defined project scope, dependencies, points of failure, business risks and other

potential issues that may impact the success of the project Created Statements of Work (SOW), project plans and resource planning Coordinated a 85,000 user mail migration from Banyan Mail to MS

Exchange/Outlook Project halted due to GTE merger with Bell Atlantic

EducationBachelor of Business Administration. University of North Texas.

IBM and non-IBM coursework on Project Management, Team Building, Leadership, Coaching, ITIL v3, SharePoint 2010 and Communications

OtherServed in the US Air Force

Security Clearance : Formerly held Nato SecretSelf financed 100% of post-secondary education

Active in community – USA Hockey Level 3 Certified Coach

Keywords: Profit and Loss, Sales and Services, Leadership, Cost Avoidance, Relationship Management, Leadership, Profit, Growth, Program Management, Implementations, Infrastructure, Deployments, HR Employee Relations, Operating Infrastructure, Team Building, IBM Hardware, p Series, i Series, UNIX, DB2, Networking, Business Partners, P/L, Innovation, Mentoring, Coaching, Personnel Management, Quota Attainment, Account Management, Business Development, Program Management, SOW, POC, RFP, RFI, Pipeline, ITIL v3 certified, SharePoint 2010