MOHAMMED ABDUL RAZAK

Mobile: +968-9498 7552 E-Mail: needjoboman@gmail.com

Objective:

Contribute resourcefully and creatively to turn innovative ideas into effective results.

To pursue a challenging and responsible career, explore strengths and opportunities in an organization to meet employer’s expectations.

Be part of a progressive team to architect the systems of tomorrow.

Areas of Expertise Marketing and sales Recruitment & Training Complaint Handling & Resolution Retail Operations Management

Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Customer Service Management

Business Dvelopment Strategy Cost-Reduction Strategies Order Fulfillment Supply Chain Management

PROFILE SUMARY

Dynamic Professional with nearly 9 years of experience in Kallem Johnson:

International sales, Project Management, Quality Management,

Customer relation management, Pre and post sales services, Supply Chain Management,

Site Supervising, Operations & Maintenance, Material Management,

Communication and Customer handling etiquette,

Distinction of managing Sales activities involving resource planning, in-process inspection, team building and co-ordination with internal/ external departments.

Demonstrated excellence in implementation of service like Customer satisfaction, training, team bonding, recruiting and any other related field sales for completion of targets.

Skilled in supply chain management such as Order management, Strategic sourcing, Negotiations and Quality Inspection

Sound exposure in Training & development.

Expertise in planning & monitoring of sales.

An effective communicator & negotiator with strong analytical, problem solving and organizational skills

Dedicated customer service manager with 9 years of experience in “Kallem Johnson” Group of Companies which include Automobile industry, Constructions, Lifts, Supply Chain Management, HR & Trainings etc. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and office operations policies.

Professional Experience

Manager procurement Executive 2007 – 2010 in Kallem Johnson

Responsible for all supply chain activities for Subsea major equipment’s and exotic materials e.g. Subsea large/small bore valves, high grade materials/ pipes and wet gas flow meter

As primary point of contact between project team, engineering team and supplier in negotiation of commercial and technical issue during tendering and design stage.

Develop and maintain material status within planning and project to ensure on time delivery for the critical and long lead items.

Working closely with Tendering Team for new tenders as to understand the BOM, provide material cost, giving an option to meet and fulfill the requirement by the client.

Purchasing/Expediting – Place/expedite purchase orders as required. Vendor Selection – Work closely with QM/QA & QS/QC team to identify/audit new vendors and

to update and maintain the Approved Vendor List. Establish and maintain vendor contacts to develop a close working relationship with our main

vendors. Focus on HSE and follow guidelines for the HSE plans and adherence to all levels and disciplines

in the project. Approve invoices and Purchase Orders in accordance with HP authority levels.

Customer Service Manager 2010 – 2016 in Kallem Johnson

Promoted to manager position to recruit, train and supervise 150+ customer service employees, Assistant managers, Sales consultant, and team leaders. Foster an environment in which client or Customer enjoys high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at end of service.

Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling business to improve ranking from #32 in territory to #5 by 2003.

Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

Elevated client’s satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Served on special taskforce charged with turning around under-performing centers. Trained CSRs and managers in five struggling centers, and contributed to significant improvements in customer satisfaction and sales.

Exemplified the second-to-none customer service delivery for which Kallem Johnson is nationally renowned in all interactions with customers.

Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis.

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Business Development Manager July 2016 – Till Date in Global Touch L.LC (Muscat)

Was responsible for getting in clients for supply of labors across Muscat.

Was responsible for getting in work orders for Constructions for Global Touch.

Was responsible for Recruitment and Training for all candidates whom we were supplying.

Was taking care of their Gold and Diamonds trading.

Was looking after the Purchase orders, RFQ and Quality inspector of the products like Textile, Rice.

Education

10th From Indian School – U.A.E 2000

Intermediate (Maths, Physics & Chemistry) From India Nalanda College 2002

B.B.A (HR & Marketing) from India AIIBM in 2007

Languages Known

Read Write Speak

English YES (Expert) YES (Expert) YES (Expert)Arabic YES (Expert) YES (Expert) YES (Medium)Urdu & Hindi YES (Expert) YES (Expert) YES (Expert)

Personal Details

Full Name: Mohammed Abdul RazackFather Name: Mohammed Abdul Rehman Address: PO Box: 285, Postal Code: 114, Muscat Ruwi, MBD area, Near Wazara Khul AmilaMarital Status: Married and No KidsNationality: IndianPassport Number: L1267090Visa Status: Resident Visa as Commercial Promoter for 2 years

Declaration: I do declare that information above is true to best of my knowledge