D9412GV2/D7412GV2 ACD-IC16K26-50 iCLASS 16K Wiegand Card, 26-bit R10 iCLASS Mullion Reader, R40 iCLASS

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  • D9412GV2/D7412GV2

    EN Troubleshooting Guide

    Control Panels

  • D9412GV2/D7412GV2 | Troubleshooting Guide |

    2 Bosch Security Systems, Inc. | 11/05 | F01U011024B

    CD-ROM • To order hard copies of this guide with an enclosed CD-ROM, request P/N F01U012326B. • To order the CD-ROM only, request P/N F01U012325B.

  • D9412GV2/D7412GV2 | Troubleshooting Guide |

    .

    Bosch Security Systems, Inc. | 11/05 | F01U011024B 3

    Contents 1.0 Introduction.....................................................................................................................................................................5 2.0 Troubleshooting Test Procedures...............................................................................................................................6 3.0 Troubleshooting .............................................................................................................................................................7 3.1 Access Control Symptoms............................................................................................................................................7

    TTP1: Card Does Not Open Access Door..................................................................................................................8 TTP2: Alarm Occurs On Access Door After Valid Card Read..............................................................................13 TTP3: Alarm Occurs When Exiting Access Door....................................................................................................16 TTP4: Keypad Shows SERVICE 9210......................................................................................................................18 TTP5: SDI Fail 33 to 40 ..............................................................................................................................................21 TTP6: Control Panel Log Shows “No Entry” for Alleged Valid Card...................................................................21 TTP7: D9210B NOT READY Appears on Keypads When Enrolling Cards, Tokens, or Keyfobs ...................22 TTP8: Access Door Unlocks When Area Is Disarmed............................................................................................23 TTP9: Access Door Does Not Relock after Clearing a Fire Alarm and Resetting the Control Panel................23

    3.2 Point Symptoms ............................................................................................................................................................25 TTP10: Point Trouble ....................................................................................................................................................25 TTP11: Point Trouble and D8128C or D8128D OctoPOPITs Are Connected to the Control Panel..................26 TTP12: Point Trouble and the D8125 POPEX with D8126, D8127, or D9127 POPITs Is Connected to the

    Control Panel ....................................................................................................................................................30 TTP13: Point Trouble and D8125MUX and Detection Systems Multiplex Devices Are Connected to the

    Control Panel ....................................................................................................................................................37 TTP14: Point Trouble with D8125INV and Inovonics Wireless Devices Connected to the Control Panel .......48 TTP15: Point Trouble and there are D9210B Card Access Interface Modules Connected to the Control Panel55 TTP16: Point Trouble on One of the Eight On-board Points...................................................................................57 TTP17: Point 8 has an EOL Resistor and Indicates a Short .....................................................................................58 TTP18: Control Panel’s On-board Point Has Only an EOL Resistor Connected, and the Keypad Indicates the

    Point Is Faulted.................................................................................................................................................58 TTP19: Points 128 and 248 Are Missing .....................................................................................................................58 TTP20: Point Indicates a Short Circuit When It Is Open .........................................................................................59 TTP21: Extra Points on the System .............................................................................................................................60 TTP22: Keypad Shows SERVICE ZONEX ...............................................................................................................62 TTP23: Control Panel Sends PT BUS TROUBLE Reports to the Central Station ................................................62 TTP24: All Points On a Point Expansion Technology Show Shorted .....................................................................62 TTP25: Point Does Not Respond as Programmed.....................................................................................................63 TTP26: Missing Points ...................................................................................................................................................65 TTP27: Unexpected Voltage on On-board Point Wiring..........................................................................................65

    3.3 Keypad Symptoms .......................................................................................................................................................67 TTP28: Keypad Sounds Trouble Tone Even Though There Are No Troubles Shown.........................................67 TTP29: Keypad Shows CALL FOR SERVICE..........................................................................................................67 TTP30: Keypad Shows SERVICE KEYPAD .............................................................................................................69 TTP31: SDI Fail 1 to 8...................................................................................................................................................70 TTP32: Silencing Alarms or Troubles, and Clearing Keypad Memory...................................................................70

    3.4 Central Station Communications Symptoms.........................................................................................................71 TTP33: Control Panel Does Not Communicate with Central Station by Telephone.............................................72 TTP34: Dial Tone Does Not Occur after Red PHONE LED Lights .......................................................................74

  • D9412GV2/D7412GV2 | Troubleshooting Guide |

    4 Bosch Security Systems, Inc. | 11/05 | F01U011024B

    TTP35: Dial Tone Does Not Stop after the First or Second Digit is Dialed, or No Ring Sound Occurs after the Dialing Completes............................................................................................................................................75

    TTP36: The Receiver Does Not Answer or Does Not Send ACK Tones ...............................................................75 TTP37: Control Panel Does Not Send Event Data after ACK Tones Occur, or Control Panel Attempts to

    Communicate Again for the Same Event ......................................................................................................76 TTP38: Control Panel Does Not Communicate with the Central Station Receiver through a Network .............76 TTP39: Control Panel Does Not Send Opening and Closing Reports by Area .....................................................90 TTP40: SERVC PH LINE Appears on the Keypad ..................................................................................................91 TTP41: RPS cannot connect to Control Panel Using the Network ..........................................................................93

    3.5 Ground Fault Symptoms.............................................................................................................................................95 TTP42: Ground Fault on Control Panel ......................................................................................................................95 TTP43: Control Panel Sends “Trouble Point 256” Message to Central Station......................................................96 TTP44: Control Panel Sends “BTO/BTR” Message to Central Station ..................................................................96 TTP45: Cannot Enable Ground Fault Detect .............................................................................................................96

    3.6 General Wiring Troubleshooting .............................................................................................................................97 TTP46: Shorted Wiring .................................................................................................................................................98 TTP47: Open Wiring...................................................................................................................................................100 TTP48: Noise on Wire.................................................................................................................................................102 TTP49: Wire Shorted to Ground................................................................................................................................106 TTP50: Unexpected Voltage on On-board Point Wiring..........