Customer success stories:Empower people-centric IT

Empower People-Centric IT

American Water Enterprises reduced the number of computers with out-of-date virus protection by 40 percent and gained visibility into the desktop to provide better support for staff.

Utility Deploys PC Management Solution to Enhance Security and Improve Productivity

Situation

Solution

Benefits

American Water Enterprises (AWE) needed better tools to secure and manage approximately 450 computers used in field offices and remote locations.

AWE subscribed to Windows Intune, a cloud-based PC management, endpoint protection, and remote assistance service from Microsoft.o Enhances endpoint security.

o Improves remote support.

o Improves mobility and employee productivity.

“Windows Intune is more than just endpoint management: it’s also about empowering our

staff to work productively with the device of their choice, when and where they need to.”

Jacqueline Reader Senior IT Manager,

American Water Enterprises

Empower People-Centric IT

By using Windows Intune, Toyota Motor Europe standardized software deployments to ensure consistent customer service and enhanced the security of managed computers to reduce downtime at dealerships.

Automotive Retailer Avoids $1.3 Million in IT Costs with Cloud-Based PC Management Tool Situation

Solution

Benefits

Toyota Motor Europe had no tools to manage 3,500 car-diagnostic PCs running outside the corporate domain at 3,000 dealerships.The company chose Windows Intune to manage the PCs remotely from a web-based console.o Avoided US$1.3 million in infrastructure

and management costs over three years.

o Enhanced endpoint security with always up-to-date antivirus signatures.

o Improved and standardized customer service.

o Reduced on-site support costs.“With Windows Intune, Toyota Motor Europe can see if all dealerships are using updated car-diagnostic systems. Now we can ensure

consistent, quality service for all customers at more than 3,000 facilities.” Niels Svaerke

Manager, Business Process Office, After Sales, Toyota

Motor Europe

Empower People-Centric IT

Now that Aston Martin uses Windows Intune to ensure its remote employees have reliable computing and communication tools, they’re empowered to support the company’s interests abroad.

Luxury Sports Car Manufacturer Uses Online PC Management to Boost Staff Productivity

SituationSolution

Benefits

Needed better management of remote staff’s laptops, mobile devices, and phones Uses the Windows Intune cloud-based desktop management solution to monitor these devices o Proactive laptop, mobile device,

smartphone management

o Simplified toolset saves time

o Enhanced security protects data

o IT staff supports prestigious brand

“To represent the company in a manner befitting our luxury brand, remote employees

need their laptops, mobile devices, and smartphones to work 100 percent of the time.

That’s why we use Windows Intune.” Daniel Roach-Rooke

Chief Information OfficerAston Martin

Empower People-Centric IT

Apartments.com reduced its hypervisor licensing costs by 75 percent and now makes better use of server hardware and needs about 20 percent fewer IT administrators.

Housing Service Delivers New Features Faster with Hyper-V–based Cloud SolutionSituation

Solution

Benefits

Apartments.com needs to introduce new services frequently and deliver outstanding web performance.

The company chose to use Microsoft System Center 2012 to configure a private cloud environment.

o Faster delivery of new features.

o Six million visitors a month served.

o Licensing costs 75 percent lower.

o Better hardware utilization.

o IT staff costs 20 percent lower.

“We have a long list of items on our product roadmap. By using Hyper-V and System

Center, we have a better chance of getting them up and running before our

competition.”Pat Anderson, Chief Technology Officer,

Apartments.com

Empower People-Centric IT

With Windows Intune, Ashburton District Council found the right mobile device management tool to deploy smartphones and tablets to improve employees’ work experience and productivity.

Municipality Uses Online PC Management Tools to Enable Modern, Mobile Workplace

SituationSolution

Benefits

Ashburton wanted a modern, mobile computing platform for staff who provide frontline services.Deployed Windows Phone 8 smartphones to mobile staff and subscribed to Windows Intune.o Enabled mobile productivity

o Gained management infrastructure to deploy tablets in the future

o Enhanced security

o Streamlined management tasks

“With the mobile device management capabilities of Windows Intune, we can provide field staff, who perform critical

services, with smartphones now, and tablets in the future, boosting

productivity.”

Gordon TupperInformation Systems

Manager, Ashburton District Council

Empower People-Centric IT

SK Telecom looks to standardize the company’s VDI infrastructure by deploying Windows Server 2012, resulting in a more streamlined process for troubleshooting technical issues, reduced licensing costs, and improved disaster recovery efforts.

Telecom Provider Seeks Stable, High-Performing VDI Solution and Saves CostsSituation

Solution

Benefits

SK Telecom tested Windows Server 2012 with Hyper-V as part of a Microsoft Rapid Deployment Program and plans to deploy the technology broadly for its VDI solution.

o Reliable vendor support

o Reduced licensing costs

o Improved disaster recovery

“We achieved the highest performance results with Windows Server 2012 with

Hyper-V in combination with Windows 8.”

SK Telecom

The customer needed a virtual desktop infrastructure (VDI) solution that would help maintain high levels of stability and performance, but at lower costs than its existing solution.