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CUSTOMER SERVICEWIESEL SWAP BODY TRANSPORTER
You want to be sure that your logistics business is running reliably?
Then you have come to the right place! We, the Kamag customer service together with its service partners ensure that your vehicles remain fully operational. Guaranteed.
Best regards
Michael BuhlGlobal Head of Service, TII Group
SAFETY AND RELIABILITY IN OPERATION SERVICES
CONTACT
/ Email [email protected]
/ Phone +49 (0)731 4098-222
SERVICE
SERVICE CONTRACTS/ Basic, advanced and premium contracts
/ Sustainable value retention
COMMISSIONING/ Functionality tests
/ Vehicle briefing
TRAINING/ Hands-on training
/ Workshop seminars
SERVICE PARTNERS/ Europe-wide service network
/
TECHNICAL SUPPORT/ Personal assistance
and support
SPARE PARTS SERVICE/ Highest availability of spare parts
/ ‘Click4Parts’ online ordering
ON-SITE SERVICE/
/ Repairs
MAINTENANCE & REPAIRS/ 100% professional repair service
directly from the manufacturer/ Replacement vehicle
RETROFIT/ Latest technology
for all models
/ General overhaul refurbishment, retrofit
/ Immediate delivery
Qualified service partners
Qualified service technicians
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TRAINING & COMMISSIONING TECHNICAL SUPPORT
When your Wiesel has left the production hall, we support you during the commissioning as well as ensuring the efficient operation of your vehicle.
At our training courses, your employees will gain detailed knowledge of the Wiesel s equipment in both theory and practice. We will show you how to safely operate the Wiesel and how to eliminate simple malfunctions and faults. With maintenance-related tips and tricks, the focus is on preserving the value of your vehicle. Every participant receives a certificate after completion of their training. On request, we create individual training concepts that are tailored to meet the training requirements of your employees.
Technical SupportAlso after commissioning, our employees will be at your side whenever you need them to answer all technical questions. We help you to rectify any malfunctions as quickly as possible and thus minimise downtimes.
You can rely on us:/ Personal support provided by a technically skilled contact person / Highly effective problem-solving process/ Close-knit service network with qualified service partners
CONTACT
/ E-Mail: [email protected]
/ Phone: +49 (0)731 4098-444
BENEFITS
/ Hands-on training
/ Workshop seminars
/ Customised training packages
/ Vehicle briefing and handover
BENEFITS
/ Personal support
/ Technical competence
/ Qualified service partners
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PLACING ORDERS
Order by phone, email or online
/ Phone: +49 (0)731 4098-222
/ Email: [email protected]
/ Online: kamag.click4parts.com
Simply register by email [email protected] Or on our homepage: www.tii-group.com/de/service.html
/ Find online spare parts even faster using VIN search
SPARE PARTSQUICKLY AVAILABLE
More than 3,500 spare parts in stock
Overnight express
High delivery quality
SPARE PARTS LOGISTICS
In order to guarantee you short delivery times, we have further optimised our logistics operations. Every spare part that is ordered by 4 pm will be delivered on the following day. The overnight express option is even faster meaning that the spare part can be delivered that same night.
In the logistics centre, more than 3,500 spare parts are available for Wiesel customers - ranging from the 9 gram cylinder screw through to the Wiesel cabin windscreen and 233 kg hydraulic tank.
Easy online ordering
6 7
Preventive Value Cost maintenance retention savings
Initial check (thorough inspection of all functions of the vehicle), repair services (in consultation with the customer), e.g.: / Complete maintenance/ General overhaul/ Inspections/ Main inspections/ Accident repair work/ Retrofit/ Replacement vehicle
SERVICE PARTNERSNEAR YOU
BENEFITS
/ 100% professional repair service directly from the manufacturer
/ On-site service with competent contact persons
MAINTENANCE & REPAIRSVALUE RETENTION
CONTACT
You can find a list of our service partners here:
www.kamag.com/service/servicepartner
WE WORK ON SITE:
/ Europe-wide repair work/ Range of tools tailored to suit customer use
+ +
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SERVICE CONTRACTSFULL MOBILITY
SERVICE CONTRACTSFULL MOBILITY
STAY SAFE WITH THE SERVICE CONTRACT FROM KAMAG:
Safe in planning + Safe in operation + Safe in costs
+ +
CONTACT
Contact us! We will provide you with detailed advice.
/ Email [email protected]
/ Phone +49 (0)731 4098-222
SERVICEVERTRÄGEVOLLE MOBILITÄT UND EFFIZIENZ MIT DEM KAMAG SERVICEVERTRAG
=
Higher availability
Sustainable value retention
Cost savings
Close-knit service network
BENEFITS
PACKAGE
BASIC ADVANCED PREMIUM
/ Spare parts including drive train
/ Wear parts* / Wear parts*
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Free over-night express delivery of spare parts
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Free over-night express delivery of spare parts
Optional additional services (exclusive)
/ Round-trip transport vehicle to the workshop
/ Replacement vehicle**
/ Tyre service
* without drive train** conditions: see service contract
KUNDE CUSTOMER IN OPERATION
INCIDENT
FEEDBACK
KAMAG & SERVICE PARTNERS ENSURE/ Coordination of maintenance appointments/ Parts availability/ Technical support/ Accelerated warranty check through the telematics system/ Personnel capacity for administrative processing/ Invoice control (checking, approval)/ Maintenance history
OPTIONAL ADDITIONAL SERVICES:/ Tyre service handling/ Vehicle transport/ Management of replacement vehicle
KAMAG - TAKING OVER OF PROCESSES
KUNDE
CUSTOMER
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KAMAG Transporttechnik GmbH & Co. KGListstraße 389079 UlmGermany
Phone: +49 (0)731 4098-0Fax: +49 (0)731 4098-109Email: [email protected]
www.kamag.com
