Customer ServiceBy: Amber Lange

What is Customer Service?

Google says Customer Service is: “noun. The assistance and advice provided by a company to those people who buy or use its products or services.”

My Customer Service Example:Set the Scene Where: Summer field trip to the zoo When: 4th grade Who: A random woman, and a vendor Witnesses: A friend, and me Why: The woman was being a difficult

customer Woman Vendor Narrator Me and my friend

What Happened?

(A woman walks up to a vendors stand at the Zoo. A friend and I get in line behind her.)

“Hi,” she smiles cheerfully. “Hello, what can I get you?” he asks. (She thinks for a minute.) “ I will have a soft pretzel please,” she

decides.

(He grabs her food and hands it to her. She rips off a piece and eats it before she pays and makes a face.)

“This is way to salty,” she says, “can I have another one?”

“Sure, give me one second,” he gives a forced smile.

(He grabs out another and hands it to her)

“This is so soft! It must be undercooked! I can’t take this one I need another.” the woman exclaims.

“Ma’am I am sorry you are dissatisfied with our products but I cannot give you another,” the vendor sighs.

(The woman is starting to get agitated.)

“Fine! I will just take some cookies. I want a sample first,” she says.

“Ok. Here you go,” he replies calmly. (He slides a small carton of cookies

across the vendor station and offers for her to try one. She grabs a cookie and takes a bite. This time she almost spits it out she looks so disgusted.)

“This is disgusting! They are rock hard and the taste is just terrible! I cant buy these! Can I try another batch?” she practically shouts.

“I’m sorry but there is nothing I can do,” the vendors eyes widen in terror.

“This is ridiculous,” she shouts, “just give me a bottle of water.”

(He takes a bottle of water out of the fridge and slides it across the vendor station. She grabs it and slaps exact change down on the counter and walks away.)

(My friend and I approach the counter and he smiles at us with a very forced smile.)

“And what would you girls like today?” he asks with fake cheer.

“Um, one Pepsi, one Sprite, and two soft pretzels.

“Ok that is $7.65.” “Thank you!” we smile. (We both take bites of our pretzels.) “Are they ok?” he asks with a worried

smile.

“Yes. They’re perfect.” (He smiles and thanks us. We hand

over a ten dollar bill and let him keep the change. And then we just walked away. As we walked away we saw how relieved he was to have at least a couple of satisfied customers.)

What kind of costumer was it?

Complaining Nothing satisfied her She just argued to argue

What did he do?

Stayed calm Stayed polite Tried to reason with her

As a Witness

Be extra polite to the employee if they did well

Tip them Tell them they did well Tell someone