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Curriculum Vitae Chhavi Raj
Chhavi RajTest Lead, Functional Analysis with Project Management skillsWells Fargo Centre| Hyderabad |Ph. [email protected]
Objective:
To continuously learn and grow. Seeking opportunities to work in a project where I can utilize organizational, strong coordinating, planning and problem solving abilities for achieving the targets with maximizing the profit of the firm.
Experience Summary
I have 5.6 years of work experience as a QA Consultant in IT industry. My role as a QA Consultant is to develop and establish quality assurance standards and measures for the information technology services within the organization. It also includes gather and analyze data in support of business cases, proposed projects, and systems requirements. As a QA Consultant I apply proven analytical and problem-solving skills to help validate IT processes business rules through careful testing in order to maximize the benefit of business investments in IT initiatives. As part of my assignments, I have been involved in requirement analysis, functional studies, quality reviews, QA effort estimation and testing.
PROFILE:
A vibrant participant of requirement gathering and scoping meetings which are held during the inception phase of a release/sprint.
Provides estimation for requirements. Sound knowledge in mentioned SDLC processes- Waterfall and Agile/Scrum methodology including
designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, and significant cost savings.
Experience in testing client/server-web based applications. Good at writing test scenarios/test cases pertaining to system, regression, database and integration
testing and involved in regression testing for the modified builds. In depth knowledge of defect management life cycle. Proficient in writing ambiguity review, test plan, test closure and execution reports. Effective in bug tracking, report review and analyzing test result using Quality Center and JIRA. Adept in using Microsoft Office tools and well versed with SQL, PL/SQL queries to run the data integrity
tests. Excellent communication and interpersonal skills with problem solving abilities, effective in working
independently and an exceptional team player. Efficient in developing and maintaining Test Matrix and Traceability Matrix, and performing Gap Analysis. Participant in reviews and defect report meetings weekly and effectively interacted with developers and
managers to identify and resolve technical issues while performing system testing. Track and prepare the report of testing activities like testing results, test case coverage, required
resources, defects discovered, defects resolution and closure. Mentor other team members on product/application features/functionality and domain. Proficient in conducting knowledge transfer session to new team members. Experience on thorough Root cause analysis of bugs and identified bug prone areas of application. Hard working with a quest and zeal to learn new domains and undertake challenging tasks towards
closure.
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Curriculum Vitae Chhavi Raj
Current Employer:
Wells Fargo India Solutions
Tenure: Sept’2015 to dateDesignation: QA SpecialistDomain: Banking and Financial services (BFS), IVR, CTI and Reporting.
Description:IVR - IVR Solution for Business – Integrated Voice Response.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
Hands on experience in testing IVR technology with extensive knowledge of IVR applications, testing procedures, and tools. Possess comprehensive knowledge of Software testing, Software Development Life Cycle, and IVR manual testing methodologies.
Recent Project: Lead the Project - Voice Biometrics across CCIVR. Accomplished “Achieving Excellence Award” twice for this effort in 2016.
Lead many projects across different kinds of IVRs – CC IVR, BCTC IVR, Auto finance IVR, REG IVR, and IRT IVR.
Roles and Responsibilities: Tested the behavior of IVR systems to stimulate the callers and voice channel content
of individual connections across plethora of test data. Performed responsibilities of integrating network in IVR systems as required. Handled multiple projects concurrently with 100% ownership and attained a token of appreciation from
stakeholders. Performed API testing as part of software testing, system testing and regression testing. Responsible for Auditing and Compliance processes and management – DMS and ISTM every quarter. Involved in CHT work flow end to end. Extensive involvement in Capital Markets and Banking Domain.
Previous Employer:
COGNIZANT TECHNOLOGY SOLUTIONS -
Projects:
1. AssetSERV™ Tenure: March’2015 to August’2015Designation: Associate, Sr. Test AnalystDomain: Information Media and EntertainmentTeam Member: Lead a team of 3
Description:assetSERV™ is a cloud-based Digital Experience Management (DXM) Platform that offers CxOs a new & unique way to Manage Programs/Operations and Digital Assets, plus all of the Convenience and Cost Savings that come with cloud-based platforms.
2. Kaiser Permanente, a non-profit health organization in the United States.
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Curriculum Vitae Chhavi Raj
Tenure: Jan’ 2013 – Oct’ 2013Designation: Quality AnalystDomain: Health Care Services, Claims processing, agile methodologyTeam Member: Lead a team of 2
Tenure: July’2011 to Dec’2012Designation: QA AnalystDomain: Health care services, agile methodologyTeam Member: Part of Billing and Remittance, EVA-DEVA Regression Testing.
Education
Title of the Degree with Branch College/University Year of Passing Marks
B. Tech (Bioinformatics)
XII (CBSE)
X (ICSE)
Vellore institute of Technology, VIT
St. Andrews Senior Secondary School
St. Patrick’s Junior College
2011 89.2
2006 85
2004 88
Technical Skills
Technology DELL product Xcelys (Claims Processing HealthCare), Rally, QTP, Macess, Tapestry, C / C++ (OOPS Concept), JAVA, PERL, HTML and CSS. Adobe Photoshop, Flash [Basic], MS Office, MS Excel, JIRA, Web Services testing using SOAPUI, Mortimer (IVR Testing).
Tools HP Quality Center and JIRA – Test Management tool Oracle SQL Developer Hogan, WinSCP, SOAP UI, Macess SELENIUM Web Driver (Basics); Go Hammer – IVR Automation Tool
Underwent following trainings: Risk Management OverviewSoftware Configuration Management in PracticeData Analysis and Delivery ExcellenceProject Management, Agile and Scrum.
REWARDS & RECOGNITIONS: Client Appreciation from the Project as ‘Star of the month’.
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3: ESI Canada: Express Scripts Incorporation
Curriculum Vitae Chhavi Raj
Awarded a Certification of appreciation for successfully completing the empowered program and Women in Technology at Wells Fargo as part of Diversity and Inclusion initiative.
Awarded ‘Achieving Excellence’ for the second and third quarter of 2016. Represented as the delegate of Jamaica in VIT MODEL UNITED NATIONS SUMMIT Organizing Committee Member for National Service Scheme held at 14 Villages One of the organizers at cog-orators, orator club at cognizant. Core coordinator of Stage Coach Toastmasters, dance and theater club at Wells Fargo. Got Appreciation for conducting various skits during town halls. Recognized in the team for Project Management skills.
CERTIFICATIONS Certified in International Software Testing Qualifications Board (ISTQB) having secured 97.5%BFS, AHM, C/C++, JAVA & PERL (Internal)Software Testing Level -0, PL/SQL
ACHIEVEMENTS
Cleared PMLite, an internal Project Management training at Wells Fargo. 2nd prize, My Idea Programme. LRAMP & IIT-M . Successfully completed the empowered program at Cognizant Technology Solutions: It specifically
develops women's leadership and increases women's rights and ensures their personal security, and creates new opportunities for women.
Organizing committee member at National Service Scheme Special Camp (NSS). Underwent 15 days Training in Theatres Organized by Drama Department.
AREAS OF STRENGTH: Quick learner. Innovative. A Team Player.
Interests: Social Service (Sparsh, Outreach &Youngistaan), Business Development Executive (Career Launcher
Private Limited) Mountaineering/ Trekking, Theaters and Contemporary Dance (Shiamak Davar Special Potential Batch) Traveling, Editor at News Carousel and The COMMUNIQUE (Wells Fargo News Magazine, Communications
team); blogger on Tripoto Photography
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