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Cultural Mediatio n Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

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Page 1: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Cultural Mediation

Mayte C. Martin

Jan 8th 2014Patras, GreecePhotos © Derek Speirs

Page 2: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Definition

“CULTURAL MEDIATION IS A DYNAMIC, CONTINUOUS PROCESS THROUGH WHICH A THIRD PARTY ACTS AS A CULTURAL BROKER BETWEEN TWO PARTIES AND ASSISTS BOTH OF THEM IN

REACHING A COMMON UNDERSTANDING AND IN INTERACTING MORE

SATISFACTORILY. CULTURAL MEDIATORS SOLVE AND

ESPECIALLY HELP PREVENT CONFLICTS CAUSED BY CULTURAL

MISUNDERSTANDINGS”.

Page 3: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Why CM

To assist service providers to deliver a sensitive and competent health care by helping them to understand better the needs of their Roma patients

To empower the Roma population to voice their own needs and concerns and assist them to interact with service providers

Page 4: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Dialogue

Page 5: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

The Roma in Ireland

Page 6: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Some of the problems they encounter:

Isolation PovertyLack of informationCommunication barriers Cultural barriers Low level of educationIlliteracyLack of trust

Page 7: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Principles of CM

They are professional Cultural Mediators - Training is paramount

Cultural Mediators are engaged by the services

They act on behalf of both the services and their clients

They do not advocate for neither the services nor their clients

They adhere to a code of practice

Page 8: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Cultural Mediators

Page 9: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Cultural Mediators: Tasks Facilitate communication between service providers and Roma

clients 

Assist both parties to reach a common understanding and to interact more satisfactorily

Help service providers to understand and be aware of culture specific practices 

Establish a relationship of trust and confidence between clients and service providers

Support and encourage clients to voice their views and concerns

Help roma clients to gain a better understanding of the Irish services

Create a space for mutual understanding and therefore prevent potential conflict between service providers and Roma clients

Page 10: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Code of Practice

Page 11: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Cultural Mediators shall:

Maintain confidentiality and boundaries

Remain neutral (outcome) and impartially (process)

Keep a high level of performance (mediation techniques, professional attitude, and cultural awareness)

Facilitate accurate information

Not to interfere with the work of service providers

Reject cases which cannot be undertaken in a professional manner

Respect clients’ cultural and religious values 

Refrain from abusing their power

Establish a relationship of trust and confidence with clients and service providers  

Abstain from accepting any form of payment from clients

Page 12: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

How to work with Cultural Mediators

Page 13: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Guidelines for Service Providers (1):

Cultural Mediators (CM) are professionals and should be treated as such

Strive to create a relationship of mutual respect and trust with the CM

Provide adequate briefing about the case

Explain the purpose of the intervention and the time commitment expected from CM Make sure you explain what is expected from the CM

Review the code of practice of CM in the presence of the CMClarify any relevant policy or protocol of your agency to the CM

Page 14: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Guidelines for Service Providers (2):

Set a strategy for supervision and feed back jointly with the CM for the duration of the case

Agree with CM or project staff an evaluation system before the intervention begins

Allow more time for appointments assisted by CM

Maintain your relationship with your client; ensure you keep regular eye contact with client

Ensure that your role and the role of the CM is explained carefully to the client

Keep an open communication with the CM and project staffIn case of unprofessional behaviour from the CM report back to project staff

Page 15: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Recognition of CM as a profession

Page 16: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Collaborative effort to provide:

Definition

Principles

Role and responsibilities

Training programme

Code of Practice

Protocol of service

Guidelines for service providers

Evaluation procedures (different levels)

Support structure for mediators

Page 17: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

What service providers say

Page 18: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

“The main benefits to me were being helped to understand the Roma culture and in particular the difficulties facing the Roma population within the asylum process.” (Public Health Nurse linked to Health Centre in Dublin 1)

“The service helped the client to express their voice as regards queries or concerns and reassured the client that help was available to them” (HSE Community Care Social Worker, Dublin 11)

“I have found this to be a very useful and effective service that has helped a great deal ... I would highly recommend (name of mediator) for her hard work and dedication” (Social Worker, Children’s Hospital)

“It’s a great resource and I would like to use it again” (Public Health Nurse, Donegal)

Page 19: Cultural Mediation Mayte C. Martin Jan 8th 2014 Patras, Greece Photos © Derek Speirs

Thank you

For references to reports and publications see:

www.ideasbank.ie/files/FittingIn.pdf

www.translocations.ie/volume_4_issue_1/Vol_4_Issue_1_Mayte_C_Martin