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CTS 220: ADVANCED HARDWARE/SOFTWARE SUPPORT (2-3-3)
Instructor: Jonathan Davis
Fall 2010
Voicemail: 704-484-4158 Class Time: Tuesday 8:00-10:45am
E-mail: [email protected] Section: HY01
Office Location: Room 3204I
Office Hours: Mondays, Wednesdays 10:15-11:15am & Thursdays
5:00-8:00pm
I. COURSE DESCRIPTIONThis course provides advanced knowledge in
competencies in hardware and operating system
technologies for computer technicians to support personal
computers. Emphasis is placed on: configuring
and upgrading; diagnosis and troubleshooting; as well as
preventive maintenance of hardware and system
software. Upon completion, students should be able to install,
configure, diagnose, perform preventive
maintenance, and maintain basic networking on personal
computers.
Course Prerequisites CTS 120
II. REQUIRED COURSE MATERIALSTextbook There is no textbook
required for this course.
Supplies PC Toolkit and Power Supply Tester
III. COURSE GOALS/OBJECTIVESA. Know how to install, configure,
troubleshoot, maintain and optimize hardware and software.B. Know
how to setup a basic computer networkC. Know how to diagnose
computer problems based on clients description of the symptoms.D.
Know how to match hardware with hardware and software with software
to minimize compatibility
issues.
IV. METHODS OF INSTRUCTIONSA. LecturesB. Group discussionC.
Examples by slides with discussionD. Video presentationsE.
Objective and discussion testsF. Individual and group lab
exercisesLEARNING ACTIVITIES
A. Troubleshoot PCs from students, faculty and staff.B. Apply
operating system concepts through hands-on activities.C. Complete
textbook and lab assignments.
V. CRITICAL/ANALYTICAL THINKING SKILLSA. Apply operating system
concepts through group discussions involving case scenarios.B.
Customize and configure system resources based on individual or
corporate needs.
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VI. STUDENT LEARNING OUTCOMESUpon completion of this course, the
student will be able to:
A. Explain the major functions of a computer operating system
and its hardware.B. Explain the difference between system software
and application software.C. Successfully install major operating
systems: Windows 2000, Windows XP, Vista and Linux.D. Navigate
comfortably between files and folders on any and all secondary
storage devices (i.e. 3
disks, hard drives, network storage devices, etc.).E. Use system
maintenance resources to optimize computer performance.F. List
similarities and differences between operating systems.G.
Successfully install and operate any given piece of computer
hardware.H. Understand hardware specifications and the effect on
computer performance.
VII. STUDENT REQUIREMENTSA. Purchase the textbook. The
illustrations and information within will be constantly referred to
during
class.
B. Attend class on time (Absentee policy will be enforced).C.
Complete all outside papers and outside assignments.D. Login to
Blackboard on a regular basis to complete online assignments (3-5
times per week)
VIII. EVALUATIONYour final grade will be determined as
follows:
Lab Assignments 50%
Skill Assessments 30%
Dream PC Project 10%
Blackboard participation/discussion forum/activities 10%
IX. ATTENDANCE POLICYAs stated in the Student Handbook, absences
are not to exceed 20% of the class hours for a 5-hour, 16-
week class. That means that you cannot miss more than four (3)
class sessions. If you have exceeded
20% absences of the class sessions, it is your responsibility to
communicate with me regarding the reasonto get permission to
continue the class. If you exceed 20% absences for the course
(without
communicating with me), it is YOUR responsibility to officially
withdraw from the course by filling out
the proper form in Student Services. Failure to submit the
proper withdrawal form will result in the
grade of F at the end of the semester.
Make Up PolicyDue to the nature of the course, it is the policy
of the instructor not to accept late assignments. Please
communicate with me prior to an extenuating circumstance for
make-up instructions. I will handle these
circumstances on an individual basis.
INCLEMENT WEATHER POLICY
In case of inclement weather please check the College website.
In addition local media will begiven information concerning closing
or delays. Assignments will be posted to Blackboard.
TV Stations: WSOC, WBTV, NBC6, News 14 Carolina and Cleveland
Headline News Radio Stations: WOHS AM 730, WADA Phone:
704-484-4000
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X. ACADEMIC HONESTY POLICYCleveland Community College expects
students to practice academic honesty at all times.
Academic dishonesty refers to cheating on tests, examinations,
projects, and other assigned work.
Plagiarism, a very serious form of academic dishonesty, is work
that has been written by someone other
than the student submitting the work or work obtained from an
undocumented or improperly documentedresource. Students are
responsible for documenting both direct quotations and paraphrased
material.
Direct quotations must appear within quotation marks and must be
documented. Paraphrased material
(written in the students own words but taken from another
source) must also be documented completely
and accurately.
XI. GRADING SCALEA 90-100
B 80-89.9
C 70-79.9
D 60-69.9
F Below 60
XII. IMPORTANT DATESAugust 16 Monday Classes Begin
September 6 Monday Labor Day (No Classes)
October 4-7 Monday-Thursday Fall Break (No Classes)
November 25-27 Thursday-Saturday Thanksgiving (No Classes)
December 14 Tuesday Fall Classes End (Thursday Make-up)
November 12 Friday Last Day to Withdraw from Course
November 12 Friday Last Day to Change from Credit to Audit
