Tiltproof Incorporated

Credit Card Chargeback Reversals

Document No.Effective Date 03/12/2008Revision DateApproval SM

1.0 Purpose: This document establishes how to handle requests to reopen an account after a

credit card chargeback reversal.

2.0Persons Affected:

1) Fraud Analysts

3.0Forms, Checklists, Flowchart:

1) Printable Version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\Print Versions\Fraud Handbook\Credit Card Chargeback Reversals.doc

4.0Policy:

1) Credit card chargeback reversals occur when a player cancels a chargeback they initiated on a deposit to Full Tilt Poker.

2) We cannot collect the funds owed when a credit card chargeback is reversed and have to resolve any disputed charges with players directly.

3) If a player claims they reversed the credit card chargeback and want their Full Tilt Poker account reopened, we need them to reinitiate the chargeback dispute and pay us directly.

This is the only situation where we ask a player to initiate or reinitiate a chargeback dispute.

4) If a player claims their financial institution won’t allow them to reinitiate a cancelled chargeback dispute, they must deposit the amount owed into their Full Tilt Poker account before we can reopen their account.

5.0Procedure:

1) If the player claims they reversed their chargeback dispute with their financial institution, send them frd.cb.reversal.

2) If the player claims their financial institution won’t allow them to reinitiate their chargeback dispute:

a) Send them frd.cb.unreversal.

Tiltproof Incorporated

b) Create a new email from your Tiltproof email account.i) To: <dquach@pocketkings.ie>ii) CC: <fraudmgmt@tiltproof.ca> iii) Subject: Player ID – Chargeback reversal

Pokr55 – Chargeback reversaliv) Content:

Player ID Chargeback amount Any other pertinent details (if available)

Credit card issuing bank Reason financial institution won’t allow

reversal3) If the player indicates they want to repay us for the charge, refer to

Chargeback Repayment.

6.0Definitions:

7.0Revision History: