Creating aQuality Circle

By: Romains Bos

Summary

• Quality Circle Defined• The Goal• Membership• Benefits• Importance• Logistics• Techniques• Final Note• Questions

Quality Circle Defined

• Composed of a group of employees (usually from 5-8 people) who are members of a single work unit, section, or department; the basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality

The Goal

• The goal of a Quality circle is to involve employees in the decision making of the business and or organization

Membership

• Membership is almost always voluntary and members share a common bond; they perform similar tasks

Benefits

• Quality circles have benefits other than increasing employee participation• They encourage:

• Trust among members and managers• They are:

• An inexpensive way to provide employees with training• They give:

• A sense of control over the employees work lives

Importance

• Most importantly:• They may solve problems that have been around for years• Quality circles create strong lines of communication

Logistics

• Meet once a month• Use the P.A.C.E.R. technique

• The group comes up with recognized problems and come up with possible solutions to implement

• Present solutions• Decide on best solution• Implement solution

Techniques

• Possible techniques used for problem solving:• Brainstorming• Gordon Technique• Nominal Group Technique• S.W.O.T. Analysis• Brain writing• Synectics

Final Note

• In a good quality circle “Me” becomes “Us”

Foundations of Project Success

Scope and Requirements

Sche

dul

eProject Success

Qual

ity

Cost

Integrity and Safety

The End

Questions?

Comments?