CPE Auto-Provisioningvs.

CPE Management

Robert Ryłko, AVSystem

CPE Management, Provisioning & Monitoring Platform for Broadband Devices

IPTV STB/ LTE 4G / WiMax / xDSL / IP Phones

Agenda

• Auto-provisioning czy Zarządzanie CPE• Platforma UMP• Kilka przykładów użytecznej funkcjonalności

CPE Management• Podsumowanie:

• przykład usługi realizowanej na sieci hybrydowej własnej i wykupionych usługach (LTE, DSL, in.)

• Modele dostarczenia UMP

CPE/devices• modems/routers – Home & Enterprise

• DSL• LTE/3G/WiMAX• Ethernet WAN routers/managed LAN switches• Optical: GPON, FTTx• CA TV

• IP TV STB• IP Phones & VoIP Gateways• Smart Home/Office Devices

Opcje zarządzania CPE

• Zarządzanie „manualne” przy użyciu dostępnych protokołów – per box (telnet, ssh, …)

• Systemy (EMS) od każdego producenta - per box

• Własny system (in-house) – najczęściej ograniczony do określonych funkcji, np. autokonfiguracji

• System Multivendor/Generic z ograniczonymi funkcjami, np. Open ACS

• Pełny system CPE Management (Multivendor z funkcjonalnością EMS+NMS)

AVSystem presence

AVSystem in numbers

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Managed Devices by UMP

Devi…

• Started in 2006

• 50+ Telcos & Service Providers using UMP

• 30+ CPE manufacturers using libCWMPstack

Selected customers (UMP Platform)

Some of supported devices

ANYdevice

remotelymanagable

Device manufacturers using ourLibCWMP/TR-069 family stack

Unified Device Management Platform (UMP)

• Multi-[acess]technology:• Fiber, DSL, wireless (3G, WiMAX, LTE)• Routers/modems (mass market, business), GPON/FTTx, IP TV STB, IP

Phones/VoIP Gateways, managed LAN switches, Femocells

• Multi-vendor – vendor neutrality brings you broader choice on CPEs

• Multi-protocol:• TR-069 family, SNMP, telnet, Docsis, http/s, OMA-DM, ssh, t/ftp, config files,

proprietary, etc.

• Unified View & Operations:• Virtual Data Model• Common: grouping, tasks/mass operations, suport, monitoring, reporting etc.

Multi-protocol support• TR069 family• SSH / Telnet / (t)ftp• SNMP• http/s• OMA-DM• Config file provisioning• Hybrydy !

Costs Savings

• Auto-configuration• MUST for mid & large scale deployments

• Support: NOC costs• 30-40% decrease in workload

• Support: Call Center• up to 40% less calls• 30-70% call time decrease• Activity moved to lower support level• Up to 60% less technicians’ visits

• Churn reduction• better service & proactive monitoring (churn

down by 1% to 3%)

3 stages of UMP platform developmentInitial – the „ACS”: auto-configuration/auto-provisionning & firmware upgrades for Home Gateways

Cost Savings & Service Enablement

Next Gen CPE Management Platform: full CPE management including monitoring, troubleshooting, multiprotocol, alerting, multiple„user” levels (NOC, CC, end-user), complexCPEs/devices (business, IP TV STB, ANYDEVICE), active end-to-end service testingQoE/QoS

Operating Cost & Service QualityImprovement

New Service Enabler for:Smart/Inteligent HomeSmart MeteringWiFi communties & offloadOther ???

Generation of New Revenue Streams

UMP

Overview

Service Provisioning• Activation / deactvation• Self management• Zero touch provisioning• Mobile client

Device Management• Firmware Upgrade• Mass operations (provisioning/upgrade)• Configuration Management/backups• Auto discovery (any protocol)

Network Monitoring• QoS monitoring• OLAP reporting• Proactive alerting• Quality of Experience analisys

Troubleshooting and diagnostics• Full logs and operations preview• Diagnostic tests• Scheduled diagnostics• Alerting

Unified DeviceManagement Platform

UMP – what it does?

3 GUI Levels

• (NOC) Network Operation Center- full GUI for suport engineers; typically no fancy graphics, but controllable & tackable access to all parametrs, data & controlls as per defined NOC role.

• (CC) Call Center/Customer Care – GUI for specific, typicallylimited support tasks, to be done by entry level CC agents

• (S-M) Self-Management – end-user level, residential or business (Admin in Company); this GUI is part of your service, as youdesing it! GUI independent of the CPEs used for the service.

Each Type:

• may have sub-levels (roles within the Level) with very flexibly defined privilegdes

• full track of changes per „user”.

Mass operations (1)• Firmware upgrade• Backup / restore configuration file• DNS injection prevention• Monitoring QoE / QoS• Wifi settings

Mass operations (2)• Zerotouch provisioning• Service activation / deactivation• Collecting Log files• Automatic troubleshooting

UMP – functionalities:

• UMP platform• Groups• Tasks• Mass operations, firmware upgrades, reconfigurations etc.• Configurations backups • 3 GUI levels – permission engine• Self-Management• Monitoring, troubleshooting (incl. WiFi) , SLA reporting

• Quality of Experience/QoS• Active & passive QoS• HW and SW probes• Deployment models

Task-based Approach• Any single communication with device is a kind of task• From simple and atomic to very complex, multiple sessions• SDK for an advanced-task creation (optional)

Everything is a task!Everything is a task!

• Each operation with the device represented by a task• Clear log of execution• „No magic”• Consistent execution rules for parameter or firmware management and

diagnostics• Clear responsibility – full task edition history

Clear approachClear approach

• Firmware upgrade = task, Sip configuration = task …

Easy to understand and monitorEasy to understand and monitor

• Priority of execution• Scheduling for time period, day of week, time of day, etc.• Periodic or event-based execution (once a week, on factory reset, etc.)• Queuing of tasks• Expressions, groups and device properties as data source

Extensive Configuration Ability Extensive Configuration Ability

Group management

• N-way grouping• Manual / dynamic / device type

based• Group as a data source

Simple and Advanced View

•Simple function specific view•Fields and views rendered based on device support

•Same look and feel for any device type

Simple viewSimple view

•Low level parameter based view for best control

•Easy to use UI with quick search and changes review

Remote managementRemote management

•Parameter names auto completion

•Data model verification tools

Parameters handlingParameters handling

Monitoring • Service state• Service parameters• Group based• Powerful aggregation framework• Easily customizable BIRT – Reports

Quality of ExperienceMeasuringdownload/

upload speed

Measuringdownload/

upload speed

Measuring website loading

speed

Measuring website loading

speed

Measuringrequests delay

Measuringrequests delay

Measuring GSM signal strength

Measuring GSM signal strength

Measuring voicecall quality

Measuring voicecall quality

Finding weak signal zonesFinding weak signal zones

Identyfyingquality of

experiencedecrease hours

Identyfyingquality of

experiencedecrease hours

MeasuringVideo Quality

MeasuringVideo Quality

MeasuringService

Availability & Stability

MeasuringService

Availability & Stability

QoE Architecture

HW Probe

Also possible ad hoc test by Field Technician

Usługa VPN na dostępie mieszanym, w tym „dzierżawionymi” LTE, DSL

Operator kupuje N-kart SIM (LTE) od Polkomtel, Orange, T-Mobile, Play

lub/i

linie DSL (BSA, LLU lub wykupiona usługa) od Orange, Netia …

UMP CPE Management Platform

Pełne zdalne zarzadzanie wszystkimi CPE i usługą:• Auto-provisioning• Rekonfiguracje/mass

operations• Firmware upgrades• Backups• Troubelshooting• Alerts/alarms• Monitoring• Active QoS/QoE testing

LTE(obce)

DSL(BSA, LLU lub obcy)

Własna Sieć IP

Platforma UMP – modele użytkowania

• Instalacja platformy UMP na serwerach Operatora (CAPEX)

• Współdzielona platforma UMP przez kilku Operatorów/Multitennant (CAPEX podzielony)

• Chmura AVSystem – wirtualna platforma UMP dla każdego Operatora (OPEX)

Robert Ryłkor.rylko@avsystem.comAVSystemul. Radzikowskiego 47D31-315 KrakówPoland, EUwww.avsystem.comavsystem@avsystem.com