1.

Corporate Profile 2017Fuji Xerox Asia Pacific Pte Ltd, Malaysia Operations

2.

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3.

Corporate Overview

Company Background

Fuji Xerox Co., Ltd is a 75-25 joint venture between FUJIFILM Holdings Corporation (Japan) and Xerox Corporation (USA) engaged in the business of developing, manufacturing and marketing world-class office and publishing equipment and systems, digital colour and monochrome multifunction devices, as well as document management software, solutions and services in Japan and the Asia Pacific region. We also manufacture digital copiers, multifunction devices and printers for worldwide distribution.

Founded in 1962 with its headquarters in Tokyo, Japan, the Fuji Xerox Group currently employs more than 45,000 people globally, and has more than 80 domestic and international affiliates and sales subsidiaries. The Malaysian operations began when Rank Xerox was incorporated in 1966. Twenty-six years later, in 1991, we changed our name to Fuji Xerox Asia Pacific Pte Ltd (Malaysia Operations). Our focus on research and development has resulted in many technological breakthroughs and a

FUJIFILMHoldings Corporation

(Japan based)Owns 75% of

Fuji XeroxCo., Ltd.

Xerox Ltd.(UK based).

Owns 25% of Fuji XeroxCo., Ltd.

Fuji Xerox Co., Ltd.(Japan based)

Fuji Xerox Asia

P te Ltd

(Singapore based)

Fuji Xerox AsiaP te Ltd,

MalaysiaOperations

Fuji XeroxMalaysia Sdn. Bhd.

large number of patents, establishing us as a global leader in technology. To keep abreast of constant changes in the business environment, we continue to reinvent ourselves towards a customer-centric approach to address issues faced by our customers in an increasingly connected world. Rapid ICT evolution demands that we must continue to be at the forefront of technology in order to offer our customers the most effective means of optimising workflow by leveraging on our proven expertise and wide range of products and services.

We aim to move beyond our established and well-earned reputation as ‘The Document Company’ to emphasise on strengthening partnerships with customers and with society at large on a global scale through our Corporate Social Responsibility global initiatives.

Fuji Xerox Malaysia was awarded ISO 14001 Certification by the Japan Audit and Certification Organisation in 2003 for our compliance with environmental standards and commitment.

)

Management TeamPresident Mark Tan

Senior General ManagerRegional Sales Operations

Johnny Loy

Senior General Manager Marketing & Planning

Shin Yasuda

General Manager Greater KL Operations

Tsuyoshi Onuki

General Manager Regional Sales Operations

General Manager Marketing & Planning

General Manager Operations Management

Thevendran Sivanantham

General Manager Human Resources

Khor Ai Eeng

Director Finance

Tham Sai Cheong

Deputy General Manager National Major Account Sales Operations

Nancy Looy

Corporate Overview

Company Data

Name of Company : Fuji Xerox Asia Pacific Pte Ltd (993478-A)

Registered Address : Level 23, 23A & 25, Menara Binjai, No 2, Jalan Binjai, 50450 Kuala Lumpur

2991 yluJ ht52 : noitartsigeR fo etaD

Legal Constitution : Private Limited Company

Legal Status : Foreign Branch

Authorised Share Capital : SGD 638,946,604.00

Paid-up Capital : SGD 638,946,604.00

Head of Company : Mark Tan, President

Number of Employees : 555 (as of October 2016)

Telephone Number : +60[3] 2191 1888

Fax Number : : +60[3] 2191 1818

Website : www.fujixerox.com.my

Mark TanPresident

4.

Elisabeth Wong

Ang Bing Bee

Deputy General Manager National Major Account Sales Operations

Nancy Looy

Deputy General Manager Marketing & Planning

Lee Chin Guan

General Manager Customer Service

Lee Jun Giat

5.

Mission

Fuji Xerox Malaysia will realise the Fuji Xerox “Excellent Company” concept by delivering excellent returns to all stakeholders, based on thethree aspects of our Good Company Concept:

Corporate Overview

Vision

To be the most admired and trusted partner in knowledge and document management in Malaysia

OurVision

• Deliver high quality products and services to customers that satisfy their needs and therefore create mutual and enduring value.

• Maximise sustainable long-term returns to our shareholders.

Strong

• Care for our natural environment in all our company and individual activities.

• Be a responsible citizen by making a positive contribution to local communities.

Kind

• Be a highly effective, lean and fast-moving organisation.

•

of their abilities/efforts.

Interesting

6.

Corporate Overview

Mission Statement and Shared Values We are driven by Fuji Xerox’s mission to:

The principles underlying our corporate mission are manifested in our 10 shared values:

Fuji Xerox Malaysia 50th Anniversary

Fuji Xerox Malaysia has celebrated 50th anniversary on March 2016. We would like to express our deepest appreciation to all of our stakeholders. We are grateful for the privilege of celebrating a Golden Jubilee - this would not have been possible without the trust and support we’ve received through the years from the market. In celebrating this historic milestone, we salute those who have blazed the trail before us.

For our 50th Anniversary logo, we chose a pink and orange ‘50’, which conveys our excitement at achieving this historic milestone, as well as our energy and fresh approach in going forth into the future. Our slogan, “Towards Greater Innovation”, symbolises our commitment to excellence and our ongoing effort to create even better products and services for you in the years to come. A heartfelt ‘Terima Kasih’ (thank you in Bahasa Malaysia) is dedicated to all of our customers, suppliers, business partners, counterparts, members of staff and all those who have guided the company through the decades.

Achieve growth

our professional andpersonal lives

Contribute to theadvancement of theglobal community by

continuously fosteringmutual trust andenriching diverse

cultures

Build an environmentfor the creation andeffective utilization

of knowledge

SharedValues

EnvironmentalConsciousness

High EthicalStandards

Joy and

Trust andConsideration

CulturalDiversity

Professionalism

Thinking

Team Spirit

CustomerSatisfaction

Adventurous/Pioneer Spirit

7.

Asia-Pacific Countries/Regions

Fuji Xerox Asia Pacific Pte Ltd. SingaporeFuji Xerox Singapore Pte Ltd. SingaporeFuji Xerox Asia Pacific Pte Ltd. Malaysia(Malaysia Operations)

Fuji Xerox Vietnam Company Limited VietnamFuji Xerox Korea Co., Ltd. South KoreaFuji Xerox Taiwan Corporation TaiwanFuji Xerox (Thailand) Co., Ltd. ThailandFuji Xerox Philippines, Inc. PhilippinesFuji Xerox Australia Pty Ltd. AustraliaFuji Xerox New Zealand Ltd. New ZealandPT. Astra Graphia, Tbk. (General agency for Fuji Xerox)

Indonesia

Fuji Xerox Global Services (China) Ltd. ChinaFuji Xerox Asia Pacific Pte. Ltd., Myanmar(Myanmar Branch)Fuji Xerox Asia Pacific Pte Ltd. Cambodia(Cambodia Branch)Upstream Print Solutions AustraliaFuji Xerox (China) Limited ChinaFuji Xerox Industry Development (China) Co., Ltd.

China

Fuji Xerox (Hong Kong) Limited Hong Kong

Fuji Xerox Document Management Solutions Pty. Limited

Australia

Fuji Xerox Document Management Solutions Asia Limited

Hong Kong

Fuji Xerox Document Management Solutions Asia Limited

Taiwan

Fuji Xerox Finance Limited (Australia) AustraliaFuji Xerox Finance Limited (New Zealand) New ZealandFuji Xerox Leasing (China) Limited ChinaFuji Xerox Leasing (Thailand) Limited ThailandFuji Xerox of Shanghai Limited ChinaFuji Xerox of Shenzhen Ltd. China

gnoK gnoH .dtL tsaE raF xoreX ijuFFuji Xerox Eco-Manufacturing Co., Ltd. ThailandFuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. ChinaFuji Xerox Hai Phong Co., Ltd. VietnamFuji Xerox China Procurement Service (Shenzhen) Co., Ltd.

China

Fuji Xerox Korea (Incheon Factory) KoreaFuji Xerox Software Development Center of China

China

Fuji Xerox Singapore Software Centre Singapore

Corporate Overview

Fuji Xerox Network: Global

The Xerox Group operates under Xerox Corporation in North and South America, Xerox Limited in Europe, and Fuji Xerox in Asia Pacific to cover over 150 countries around the globe. Fuji Xerox Co., Ltd serves as the hub for Xerox operations in the fastgrowing markets of Asia and the

United States Xerox International PartnersProvides OEM sales and support of laser printers and consumables

FX Palo Alto Laboratory, Inc.Undertakes research on an outsourcing basis, mainly regarding multimedia andcommunication technologies

FX Global Supply Solutions, Inc.Conducts supply chain management for Fuji Xerox products in Europe and North America

Asia Pacific region, such as in China, South Korea, Taiwan, Philippines, Vietnam, Thailand,Myanmar, Malaysia, Singapore, Indonesia, Australia and New Zealand.

Fuji Xerox Malaysia Sdn Bhd. Malaysia

8.

Map of Malaysia

Corporate Overview

Fuji Xerox Network: Malaysia

Our branches and distributors are committed to placing our customers first to help solve growingly diverse and complex issues faced by them in all spheres of business and management, from the traditional office market to the service and publishing areas.

Headquarters

• Alor Setar• Kuala Lumpur• Shah Alam• Bangi

• Penang• Ipoh• Melaka• Johor Bahru• Kota Kinabalu• Kuching

Fuji Xerox Malaysia Sdn Bhd• Petaling Jaya

Dealers

West Malaysia (Northern) West Malaysia (Central)

Penang • Markvin OA (M)

Sdn Bhd (HQ)

Kedah (Sg. Petani)• Markvin OA (M)

Sdn Bhd

Kuala Lumpur • Mewamax Solutions

Sdn Bhd

rognaleS(Petaling Jaya)• CoE Marketing (M)

Sdn Bhd (HQ)

Negeri Seremban (Nilai)• CoE Marketing (M)

Sdn Bhd

Negeri Sembilan (Seremban)• Yih Ming Enterprise

(M) Sdn Bhd

West Malaysia (Southern) West Malaysia (East Coast)

Johor (Batu Pahat) • Kim Fook (BP)

Sdn Bhd

Johor (Johor Bahru)• Kim Fook

Engineering Services Sdn Bhd (HQ)

Kelantan (Kota Bahru)• Kim Fook East Coast

Sdn Bhd

Terengganu (Kuala Terengganu) • Kim Fook East Coast

Sdn Bhd

Pahang (Kuantan)• Kim Fook East Coast

Sdn Bhd (HQ)

Pahang (Raub) • Zerox Office

Automation

ienurB)habaS( aisyalaM tsaE

W.P. Labuan• Keharsons Sdn Bhd

Tawau • Joint Marketing

Sdn Bhd

Sandakan• Megaeternal

Services Sdn Bhd

Lahad Datu• Aramaju Sdn Bhd

• MTM Office noitamotuA

Company

East Malaysia (Sarawak)

Miri• Aime Industrial

Services Sdn Bhd

Bintulu• Xerojaya Sdn Bhd

Sibu• Licktron Marketing

Sdn Bhd

> Human Resources> Finance Service Operations> Customer Support Centre> Customer Technical Support> Solution Business Group

9.

Office Product Business & Solutions

With increased globalization, business diversification and emergence of new information communication technology (ICT) products and solutions, the corporate environment has been continuously changing. Companies need to rapidly adapt to environmental changes and uncertainties to gain first mover advantage.

Regardless of place and time, effective utilization of large amount of information through ICT becomes the new challenge. We are all constantly searching for ways to communicate and collaborate more efficiently.

Communication innovation is a major and never-ending challenge for the modern enterprise. Fuji Xerox has evolved from its founding business of “copying information on paper” into a company that supports valuable communication to fulfill customers’ needs in many ways.

We provide solutions and services that help to resolve customers’ business challenges to generate corporate value more effectively and efficiently.

Office Multifunction

Give your business a boost by using Fuji Xerox’s Office Multifunction. Make your pick from our extensive range of office multifunction devices to achieve higher productivity and efficiency at your workplace. Be it Small Office or Big Workgroups. From Black and White to Colour documents. From Standalone Printer to Multifunction Devices. You want it, we’ve got it.

Multifunction Device

Color Multifunction

• DocuCentre-V C2263/ C2265• DocuCentre-VI C2271• ApeosPort-VI C2271

LOW

• DocuCentre-VI C5571/ C6671/ C7771

• ApeosPort-VI C5571/ C6671/ C7771

• DocuCentre-V C7785/ C6685/ C5585

• ApeosPort-V C7785/ C6685/ C5585

HIGH

• DocuCentre-VI C3370/ C3371/ C4471

• ApeosPort-VI C3370/ C3371/ C4471

MID

• DocuCentre-V 2060• ApeosPort-V 2060

LOW

• DocuCentre-V 7080/ 6080

• ApeosPort-V 7080/ 6080

HIGH

• DocuCentre-V 3060/ 3065• ApeosPort-V 3060/ 3065• DocuCentre-V 4070/ 5070• ApeosPort-V 4070/ 5070

MID

Black & White Multifunction

10.

Fuji Xerox Smart Work Gateway

Smart Work Gateway (SWG) is a new way of working. It changes how you manage your workplace and helps you re-imagine your operations and streamline your communications, setting a new benchmark in usability.

With SWG, you can boost flexibility, remove barriers, and give yourself the freedom to organize how you wish to work. Change how you plug in, sign on and connect to your workplace from any location you choose. Free up your time, be productive and spend your time on work that is meaningful to you. Importantly, in today’s world, SWG allows you to achieve this while adhering with compliance and security policies. Simply put, it is an employee and customer-centric approach to change theenvironment you work in. Our world is dynamic, so isn’t it time yourworkplace follows suit? Work is beautiful with Smart Work Gateway.

Discover a smarter way of working

With Fuji Xerox Smart Work Gateway, you have more ways to create and sustain innovative, meaningful and relevant ways to engage with different customers, employees and suppliers.

Smart Work Gateway is a combination

of software services, multi-function

devices, new applications and FX Direct

& Management Console.

Smart Work

Gateway

Multi-Function

Device

FX Direct & Management

Console

Software

ServicesNew

Applications

11.

Working Folder

Cloud Ser vice Hub Feature Overview

Single Sign-on Cross Searching Thumbnail Preview Conver ts Officedocuments at printing Scan: Upload to Cloud

Cloud Service HubConnect with various popular cloud systems through Fuji Xerox Cloud Service Hub to optimize workflows,improve productivity, increase agility and help grow your business. With Smart Work Gateway, you can work with as many private and public cloud services as you like, depending on your own environment and needs.

In fact, you can connect directly with seven cloud systems (e.g. Dropbox, Google Drive, SharePoint Online, etc.) and via a host of cloud connection services strategic partners (e.g. Box etc.):• Reach and search multiple storage clouds with a single sign-on• Convert Microsoft Office files automatically• Easily transform your business processes

12.

Office Document Software Solution

Solution For Your Office

Over the years, Fuji Xerox has been continuously exploring and figuring out ways to solve one of the most challenging and costly office environment issues in document lifecycle management. Our suite of software solutions, provides value-added enhancements to document lifecycle management process.

The process of handling business document and operations is made simple, which means internal workflows can be accelerated, competitive opportunities created, and new levels of performance achieved.

055055

044033033

011011Mobile andCloud Services

Device & Output Management

Imaging andCapturingManagement

DocumentManagement

Security and Compliance

13.

Office Document Software Solution

Fuji Xerox provides customers with a wide range of centralized device and output management capabilities. It does not only offer system administrators unprecedented ease of managing a diverse array of print devices across an enterprise, it also gives them the capabilities to monitor, measure and/or allocate every print and copy job throughout an organization. With these capabilities, customers able to achieve cost

Device/Output Management Software: -

• ApeosWare Management Suite 2 – Centralized management system for devices, users, usage, cost allocation/chargeback and on demand printing.

• Server-less On-Demand Print – Release your print jobs at any device within your network on demand without a print server.

Device & Output

Management

In business environment, workers are commonly struggling with issues related to moving documents between the paper-based and digital world. Equipment required for digitizing documents is costly and are not universally available. Fuji Xerox solutions help customers remove the barriers between paper and digital worlds, making the integration faster and convenient within your existing infrastructure.

Imaging and Capturing Management Software: -

• ApeosWare Management Suite 2 – Intelligent capturing module built on robust and extendable architecture with connectivity to 11 major systems including Salesforce,

• ApeosWare Flow Management – Processing hub for documents from various sources

Imaging andCapturing

Management

Document/Content Management systems are primarily focused on the capture, storage, access and retrieval of both electronic documents and electronic images of paper-based information captured through the use of a document scanner. The

cost. Fuji Xerox brings to you 'state-of-the-art' technologies to let you understand and

Document Management Software:-

market today, enabling diverse users to cost-effectively share, archive, and electroni-cally process a wide range of business critical content securely.

• DocuWorks 8 – Document handling software that enables various electronic documents to be handled intuitively on the computer screen just like handling paper documents.

DocumentManagement

14.

Office Document Software Solution

. Copying or scanning of the documents willbe stopped once the security code is detected.

D

C

15.

Production System Business Group

Entry Production Color

IGen 5 Press - Pantone 150ppm 530gsm

Color 1000i Press Gold / Silver 100ppm Rated

Versant 3100 Press - CMYK 100ppm Rated

Color 60/70 PressCMYK 60/70ppm

Pr System

DocuColor 1450 GA CMYK 14.3ppm Color /51ppm B&W

Continuous Feed System

FX 2800 Inkjet - CMYK 2624ppm

FX 1400 Inkjet - CMYK 1312ppm

Nuvera 314EA314ppm B&W

Nuvera 288EA 288ppm B&W

Nuvera 200EA 200ppm B&W

Nuvera 157EA 157ppm B&W

Nuvera 144EA / MICR144ppm B&W

D136 Copier / Printer 136ppm B&W

D95/110/12595/110/125ppm B&W

Production System

Engineering Systems

Production Color System

Production Monochrome

High Volume Monochrome

Wide Format Color

LED 1600 II

Wide Format Monochrome

Docuwide 3035Docuwide 6035

Versant 180 PressCMYK 80ppm

16.

Production System Software & Solution

•

• XMPIE W2P Solution

• EFI Digital Storefront

• Freeflow Print Server• Freeflow Print Manager• Freeflow Output Manager• Freeflow Process Manager• Freeflow Makeready• Elixir Technologies

• Printsoft• Pintney Bowes• Objective Lune• Bottomline• XMPie

• CGS Oris• Color Profiler Suite• Color Profiler Maker Pro

Color Management

Web to

Output and Process Management Variable Data

Publishing

17.

Fuji Xerox Printers ChannelBlack & White Printers

A4 Black & White Printer Personal / SOHO

• DocuPrint P225db/P225d - 26ppm• DocuPrint P265dw - 30ppm• DocuPrint P355db - 37ppm

A4• DocuPrint P355d - 37ppm• DocuPrint P455d - 45ppm• Phaser 4622 - 65ppm

A4

• DocuPrint 3105 - 32ppm• DocuPrint 3055 - 35ppm • DocuPrint 5105d - 55pm

A3

Mid / High workgroup

Color Printers

Personal / SOHO

• DocuPrint P225db/P225d - 26ppm• DocuPrint P265dw - 30ppm• DocuPrint P355db - 37ppm

A4• DocuPrint CP305d - 23/23ppm• DocuPrint CP315dw - 28/28ppm • DocuPrint CP405d - 35/35ppm• Phaser 6700DN - 47/47ppm• CQ8880DN - 51/51ppm

• DocuPrint C2255 - 25/25ppm • Phaser 7100 - 30/30ppm • DocuPrint C5005d - 50/55ppm• Phaser 7800DN - 45/45ppm

A4

A3

Mid / High workgroup

Multifunction Device

Black & White

• DocuPrint M465 - 4in1 45ppm

A4

• DocuCentre S2011 - 3in1 20ppm• DocuCentre S2520 - 4in1 25ppm

A3• DocuPrint CM415 - 4in1 35/35ppm

• DocuCentre SC2020 - 4in1 20/20ppm

A4

A3

Color

Multifunction Printer

Black & White Multifunction Printer A4 A4

Color Multifunction Printer

• DocuPrint M225dw 3in1 26ppm

• DocuPrint M225z 4in1 26ppm

• DocuPrint M265z 4in1 30ppm

• DocuPrint M355df 4in1 37ppm

• DocuPrint M455df 4in1 47ppm

• DocuPrint CM115w 3in1 10/12ppm

• DocuPrint CM225fw 4in1 18/18ppm

• DocuPrint CM305df 4in1 23/23ppm

• DocuPrint CM315z 4in1 28/28ppm

• DocuPrint CM405df 4in1 35/35ppm

• DocuPrint CM505da 4in1 45/45ppm

18.

Office Supplies

Fuji Xerox Office Supplies offers expertise in the widest range of digital quality products that are readily available, representing strong value for money, supported by ease of ordering and accurate timely deliveries with commitment to social, business and environmental sustainability.

Our supplies are including copier paper, digital paper, engineering paper, computer media as well as printer consumables

Digital Paper- Colotech+ - Colotech+ Silk- Colotech+ Gloss- Colour Expression

Computer Media- Computer Form- Labels- Transparencies

Wide Format Media- Paper rolls- Tracing Paper

Desktop Printer Consumables- Toner Cartridges

19.

Fuji Xerox Global Services

Fuji Xerox Global Services as your Next Generation Managed Print Services (NGMPS) & Document Outsourcing Services Partner.

Fuji Xerox Document Outsourcing Services Overview

We offer on-site and off-site services to cater for each business unique needs.

Our solutions and services were created on the understanding that each business is different, and each has its own challenges. We have a broad spectrum of print solutions to reduce the costs of printing, automate business processes, manage documents and much more.

Our technology and services can help you solve common business challenges, but they can also transform your work practices. Our document and business process services help you to focus on what really matters. They include managed print services, print and mail room management, document imaging and business process outsourcing.

Many customers in various industries have evaluated and selected Fuji Xerox Global Services because of its world-wide presence and sophisticated process which enable globally standardized service delivery.

Our knowledge and experience accumulated by working with our customers will help us contribute further to the customer’s business Service.

20.

Value proposition

Why Fuji Xerox Global Services?

• World-wide presence and sophisticated process

• Our knowledge and experience accumulated from working with our customers

• More than 10 years’ experience in document outsourcing services

• Providing services with global standard

• Structured setup to optimise project delivery

• Continues improvements with Lean Six Sigma

Service Professionals

15,000Business Professionals

Geographic Coverage

160Countries

Fuji Xerox Global Services comprise of three major lines of service:

Next Generation Managed Print Services

Stage 2

Secureand Integrate

Stage 1

Assessand Optimise

Stage 3

Automateand Simplify

Security enhancement and integration to network environment

Achieving an optimal output environment

Business process automation and work-style transformation Print LessPrint for Less

• Security Solution• Integrated Helpdesk

• Assessment• Change Management• Integrated billing /

Periodic reports

• Paper Document Digitization• Content Management

• Mobile Solution / Cloud Solution

• Output Device Optimization• Centralized Printing / Mail Room• Sustainability

• Aims to help companies in using their information more effectively, and not only helps them print for less but also helps them print less.

• In order to achieve this, Fuji Xerox provides continual improvements that extends beyond optimizing output devices based on Managed Print Services.

• With Next Generation Managed Print Services, we have developed a three-stage approach that brings continuous value and provides services according to the maturity of the customer’s office.

• We measure the maturity level of the office environment using Fuji Xerox technology and assessment know-how to provide services that suit the needs of the customer.

21.

Communication and Business Process Outsourcing

• We provides various solution such as digitization, indexing, storage and analysis to reduce processing time and shorten time to market and the decision making. We also provide Business document process automation (BPO) & Analytics to help customers to gain further insight into their business processes.

• Various Types of Communication with Documents

Communication & Marketing Services

A holistic managed services from document concept, production to delivery across a full range of marketing activities.

Cross Media Communication Services

Enabling effective customer communication through optimal combination of printed and digital med

Finance and Administration Services

Optimizing account payable / receivable process from document capture to payment.

Imaging and Document Management Services

Capturing information digitally and integrating with the client's business processes.

Enterprise Software & Solution

Enterprise Document Management Solutions

(eDMS)

Document Archiving& retrieval Data Extraction

Form processing /approval

Document process& automation

Report / BusinessIntelligence

Capture Solution Business ProcessAutomation (BPO) Business Analytics

• Depending on customer’s needs, we offer entry level to enterprise Document Management Solutions (eDMS) with/without Scanner Solutions to help customers’ business processes to improve sales and customer satisfaction.

Helping customer achieving their pre-define key objective/targets

Digitizing legacy documents for centralize management

Transform from paper centric to e-process centric

Measurable reports for analytics

Increase efficiency by reducing time spent in manual processes

22.

Fuji Xerox Document Management Solutions (FXDMS)

DataEnrichment &Transformation

Fuji Xerox:CollaborateReconciliationReportingAnalytics

Capture &Validation

Digitisation &Transformation

Automation

Archive &Workflow

Outbound

CustomerDeliveryPreferences

TargetedMessages

AggregateCommunications

ChannelManagement

Responses &Requests

Inbound

Multi-channelDistribution

OutwardDistributionManagement

InwardTransaction& Content

Interaction:Web ServicesFile ExchangePortal

FXDMSClient End CustomerFXDMS End-to-end Customer Communication Management

Emails

Website &ePresentmentWebsite &ePresentment

Mobile

AggregatedChannel

SocialMedia

Mail &In Person

• We aim to be Business process outsourcing (BPO) Partner for .noitamotua ssecorp ssenisub & snoitacinummoc remotsuc

We improve their efficiency, reduce their costs and enable them to focus on their core business activities.

• We help clients succeed in the communication revolution, helping them go multichannel, mobile, interactive, 24hrs a day.

• Helping customer achieving their pre-define key objective/targets

Grow their businesses and focus on market demands (core activities)

Improve customer experience (retain, acquire and grow customers)

Minimise capital investment (no assets purchase)

Increase efficiency by reducing time spent in manual processes

Increase profitability (back-office and/or postage costs savings)

Hassle-free communication outsourcing yet secured (certified)

Measurable reports for business analytics

Implement changes in response to business needs (achieve speed to market)

Our Approach

End-to-end Customer Communication ManagementNot Just Print & Imaging Services but all various communications management and delivery channels

23.

In 2015, our eSupport resolved most of our customer service requests almost immediately via:

• Online Support Assistance (OSA). Direct access to our solution database provide our customers with 24-hour assistance every day of the year.

Excellent Service Culture

Fuji Xerox is committed to ensure Total Customer Satisfaction through our Excellent Service Culture.

All our service engineers have undergone our regional training program in maintenance skill and product knowledge. As a result of this training, over 95% of customer service requests are resolved during just the initial visit by trained service engineers, a very high percentage for the industry.

Customer Service

Fuji Xerox is a Service Capability & Performance (SCP) certified organization. Our service level satisfies the stringent requirements of SCP. Subsequent annual audits and re-certifications prove that we have consistently achieved high customer satisfaction and meet global benchmarks of service excellence

• Our Customer Support Centre. Our MSC status ensures that customers’ queries and requests will be addressed in the most efficient manner through our Regional Technical Centre and direct service team.

On another hand, our service engineers are equipping with a smartphone that installed with field mobility application where it allows engineers to update their work status, check spare part availability and device service history anytime anywhere. After then all the data are feedback to Fuji Xerox CRM system in real time and this practice has significantly improve engineer’s work efficiency consequently it improves our response time to customer and resolution rate in repairing machine.

With over 200 direct service personnel nationwide, our customers can be assured of our attention in most timely and professional manner. To maintain our higher skills of problem resolution, we constantly monitor our service performance, audit our direct and indirect service teams and conduct technical skill contests to ensure the highest level of service and customer satisfaction

24.

Environmental Commitment

SharedValues

Customersatisfaction

Adventurous/pioneer spirit

Joy and

Trust andconsideration

Culturaldiversity Professionalism

thinking

High ethicalstandards

Environmentalconsciousness

Ecology & Safety Vision

world’s highest level of contributions to the environmentalconservation activities of customers and society.

Basic Ecology & Safety Policies

P-D-C-A Environmental Management

1. Comply to legal and internal regulations

2. Make efforts in resource/ energy-saving

3. Develop/introduce new technologies

4. Improve/reinforce management systems

5. Improve harmony with society

6. Practice environmental marketing

7. Disclose information

8. Attend to unforeseen occurrences

9. Educate/Enlighten

10.Colloborate with our partners

Fuji Xerox is the leader and pioneer in introducing green technology to minimise our carbon footprint. We strive to reduce the environmental impact in the process of purchasing materials, manufacturing, paper procurement, sales, and logistics, as well as in the customers’ offices. We have established key requirements for suppliers, including the traceability of raw materials and the environmental management of its manufacturing plants.

Fuji Xerox has a long and proud history of protecting the environment since 1969. We believe that in all aspects of our business, our activities must be in harmony with the environment, and that by providing products, services and information that are safe and friendly to the environment. We will achieve the world’s highest level of contributions to the environmental conservation activities begun by our customers and society.

Among the main green initiatives taken are:

• Zero Landfill. Fuji Xerox believes that used products are not waste but rather valuable resources, and we have been promoting our Recycling System based on this principle. By collecting our customers’ used products and reusing or recycling them, this system aims to effectively utilize resources with the goal of achieving zero landfill.

• CO2 emissions reduction. Reduce CO2 emissions of our products’ during their life cycle in accordance with the global Fuji Xerox target of 30% reduction by 2020 against the 2005 baseline. There are zero CO2 emissions at all our production and development facilities.

Fuji Xerox Green Initiatives

Fuji Xerox aim to be the world’s leading company in environmental initiatives that are based on global environmental policies and key strategies. All our Research and Development activities are geared towards preventing global warming, preserving natural resources and

reducing the risk of chemicals polluting the environment. Fuji Xerox and its affiliates have established an Ecology and Safety Vision for achieving a sustainable society

25.

Integrated Recycling System

Transition from a “Throwaway” to a “Recycling” Society

As part of our efforts to fulfill our corporate responsibility toward society by reducing the environmental impact throughout the entire lifecycle of our products, Fuji Xerox has been involved in a resource recycling system (product recycling) that considers used products not as disposable waste, but as valuable resources.

Fuji Xerox will continue working toward reducing environmental impact and developing a sustainable society. We have effectively closed the loop of our product life cycle and in doing so helped resolve a growing electronic waste problem.

Used products from our business activities in the Asia Pacific region are collected and transported to be recycled at Fuji Xerox Eco-Manufacturing Plant in Thailand - achieving our goal of “zero landfill”. Used products from Korea, Australia and New Zealand are recycled locally. We take great pride in our closed-loop system with 99.6% recycling rates for our equipment in Asia Pacific region.

By using recycled resources, we are reducing the requirement of new raw materials through parts reuse, and in some cases, increasing our profitability by remanufacturing parts.

Fuji Xerox Closed Loop System

26.

Fuji Xerox Malaysia Sustainability Report

This report covers our sustainability impact in Malaysia. We have attempted to provide a complete overview of our operations within the established scope. Our first report was published in February 2014. We are committed to continuing our reporting journey and expect to publish a sustainability report annually.

Fuji Xerox Malaysia has presented our performance relative to the wider sustainability context both in Malaysia and in the region. With rising energy costs and onset of global warming, many businesses are now recognising the benefits of using green technology. In line with the

MyHIJAU Mark : Green Certification

In line with Malaysia government vision, Fuji Xerox Malaysia is committed to real, measurable green solution in office environments. Our green products and services have been endorsed with MyHIJAU Mark. This MyHIJAU Mark helps consumers identify products that have been verified by GreenTech Malaysia.

MyHIJAU Mark Products must meet all of the following criteria:

Promote health and/or the improvement of the

environment; and

Conserve the use of energy, water and/or other forms of

natural resources, or promote the use of renewable energy, or

be able to recycle waste material resources.

Minimise the degradation of the environment, or reduce

greenhouse emissions;

Malaysian government’s commitment and focus on sustainability, we have illustrated throughout this report our concerted effort to practise and encourage our customers to embrace green technology.

We believes that continuous engagement with our stakeholders helps us to build a deep understanding of the company and our industry. Through these interactions, we gain meaningful information about the expectations of stakeholder groups within and outside of our company. Our stakeholder engagement mode is ongoing and similar to previous years, consistent with our business model.

27.

Social Contributions

One of Fuji Xerox’s core beliefs is that our company exists to service society and to contribute towards a better tomorrow. In line with the ‘Kind’ aspect of our Good Company Concept, all our corporate activities are underpinned by a deep concern for our natural environment and by a social responsibility to local communities.

Some of our major positive contributions to the environment and society are:

Awards & RecognitionISO Certified Company One of Fuji Xerox’s core beliefs is that our company exists to service society and to contribute towards a better tomorrow. In line with the ‘Kind’ aspect of our Good Company Concept, all our corporate activities are underpinned by a deep concern for our natural environment and by a social responsibility to local communities.

AwardsMaSRA Awards

MaSRA is an awards focusing on giving recognition to Malaysia organisations which report and disclose economic, environmental and social information in line with sustainability reporting frameworks. It encourages the uptake of sustainability reporting in order to raise awareness of corporate transparency issues.

MaSRA awards is the longest running sustainability award in Malaysia and still going strong after 12 years. Since the first launched of sustainability report, Fuji Xerox Malaysia has been shortlisted to receive this awards for two consecutive years.

Recently, we have won ACCA Malaysia Sustainability Reporting Awards(MaSRA) 2016 – Circular Economy for the 1st time in this category. TheAwards Presentation Ceremony for ACCA MaSRA 2016 was held on10 January 2017 at Sime Darby Convention Centre.

yteicoS ot dniKtnemnorivnE ot dniK

Tree Planting Programme

Fuji Xerox Malaysia is targeting to plant 20,000 mangrove trees by the year 2020. So far, we have planted more than 15,000 mangrove trees nationwide in this programme which is part of our corporate social responsibility (CSR) activities. This programme as a platform to engage the communities, employees, customers and media to increase awareness and appreciation to mother nature.

Educational Visit

Fuji Xerox Malaysia as one of the leading providers in document management and solutions give opportunity to student to observe the walk through of printing production line. This activity will benefit student, premium partner and Fuji Xerox towards strengthening document solution and services knowledge.

28.

Appendix

Fuji Xerox Offices (Klang Valley)

FUJI XEROX MALAYSIA HQ Fuji Xerox Asia Pacific Pte Ltd – Head Office

Level 23, 23A & 25, Menara BinjaiNo.2, Jalan Binjai, 50450 Kuala Lumpur, Malaysia.Tel: +60 (3) 2191 1888 Fax: +60 (3) 2191 1818

Service & Logistic Operations OfficeGround & 1st Floor,No .10, Jalan Bersatu 13/4,46200 Petaling Jaya, SelangorTel: +60 (3) 2191 1888 Fax: +60 (3) 7882 2769 (Service) +60 (3) 7882 2637 (Logistic)

Fuji Xerox Malaysia Sdn Bhd OperationsLevel 3, Quill 9, 112, Jalan Semangat , Petaling Jaya 46300, Selangor

Putrajaya Sales Office and ShowroomGaleria PJH, Unit 8, Level 1,Jalan P4W, Presint 4,Persiaran Perdana, 62100 Putrajaya.Tel: +60 (3) 8888 2998Fax: +60 (3) 8888 2689

Wisma MPL Service OfficeLot 1.01 & 1.02, 1st Floor,Jalan Raja Chulan,50200 Kuala LumpurTel: +60 (3) 2031 7966Fax: +60 (3) 2031 7955

Shah Alam Service OfficeLevel 4, No. 8, Pusat Dagangan UMNO Shah Alam,Persiaran Damai, Seksyen 11,40000 Shah Alam, SelangorTel: +60 (3) 5511 0418Fax: +60 (3) 5511 0419

Bangi Service OfficeUnit 26-01, 1st Floor,Jalan 8/35, Seksyen 8,Seri Bangi, 43650 Bangi. Tel: +60 (3) 8925 6882Fax: +60 (3) 8925 6613

West Malaysia Branches

Penang OfficeNo. 3-G, 3-1 & 3-2, Persiaran Bayan Indah,Bayan Bay,11900 Bayan Lepas, Penang.Tel: +60 (4) 643 5000Fax: +60 (4) 644 4677

Ipoh OfficeC-G-3A, Greentown Square,Jalan Datuk Seri Ahmad Said,30450 Ipoh, Perak.Tel: +60 (5) 254 3668Fax: +60 (5) 254 3668

Melaka OfficeNo. 17, Jalan KL3/11,Kota Laksamana,75200 MelakaTel: +60 (6) 281 0466Fax: +60 (6) 281 0408

Johor Bahru OfficeNo. 21 & 23, Jalan Setia Tropika 1/28,Taman Setia Tropika, Kempas,81200 Johor Bahru, Johor.Tel: +60 (7) 238 7868Fax: +60 (7) 238 2678

Alor Setar Service OfficeNo 10 (1st Floor),Kompleks Perniagaan Jelatek,Jalan Langgar,05460 Alor Setar, Kedah.Tel: +60 (4) 735 2882Fax: +60 (4) 732 2882

East Malaysia Branches

Kota Kinabalu OfficeBlock K, Lot 65,Ground Floor – 5th Floor,KK Times Square,88100 Kota Kinabalu, Sabah.Tel: +60 (88) 486 888Fax: +60 (88) 486 668

Kuching Office199A-201, Lot 3049 & 3050,Eastmoore Centre, 2 1/2 Mile, Jalan Rock,93200 Kuching, SarawakTel: +60 (82) 240 633, 254 633Fax: +60 (82) 418 733

29.

Dealers Network

West Malaysia Markvin OA (M) Sdn Bhd(HQ) - Penang.Tel: +60 (4) 229 8922Fax: +60 (4) 229 6922

Markvin OA (M) Sdn Bhd(Sungai Petani) - Kedah.Tel: +60 (4) 431 0108Fax: +60 (4) 431 0208

CoE Marketing (M) Sdn Bhd(HQ) - Klang Valley, Selangor.Tel: +60 (3) 7729 1311Fax: +60 (3) 7729 1308

Mewamax Solutions Sdn Bhd(Kuala Lumpur).Tel: +60 (3) 6272 8031Fax: +60 (3) 6274 6367

CoE Marketing (M) Sdn Bhd(Nilai) - Negeri Sembilan.Tel: +60 (6) 850 1328Fax: +60 (6) 850 1332

Yih Ming Enterprise (M) Sdn Bhd(Seremban) - Negeri Sembilan.Tel: +60 (6) 763 3959Fax: +60 (6) 763 1466

Kim Fook (BP) Sdn Bhd(Batu Pahat) - Johor.Tel: +60 (7) 455 6133Fax: +60 (7) 455 6033

Kim Fook Engineering ServicesSdn Bhd (HQ) - Johor Bahru.Tel: +60 (7) 334 7173Fax: +60 (7) 332 9688

West Malaysia (East Coast) Zerox Office Automation(Raub) - Pahang.Tel: +60 (9) 355 2615Fax: +60 (9) 355 0070

Kim Fook East Coast Sdn Bhd(HQ) - Kuantan, Pahang.Tel: +60 (9) 514 2288Fax: +60 (9) 514 4098

Kim Fook East Coast Sdn Bhd(Kuala Terengganu) - Terengganu.Tel: +60 (9) 624 6312Fax: +60 (9) 624 6313

Kim Fook East Coast Sdn Bhd(Kota Bahru) - Kelantan.Tel: +60 (9) 743 3489Fax: +60 (9) 743 3849

East MalaysiaKeharsons Sdn Bhd(W.Persekutuan) - Labuan.Tel: +60 (87) 422 433Fax: +60 (87) 422 777

Joint Marketing Sdn Bhd(Tawau) - Sabah.Tel: +60 (89) 779 818Fax: +60 (89) 762 715

Megaeternal Services Sdn Bhd(Sandakan) - Sabah.Tel: +60 (89) 274 733Fax: +60 (89) 274 833

Aramaju Sdn Bhd(Lahad Datu) - Sabah.Tel: +60 (89) 882 037Fax: +60 (89) 888 680

Aime Industrial Services Sdn Bhd(Miri) - Sarawak.Tel: +60 (85) 412 378Fax: +60 (85) 411 114

Licktron Marketing Sdn Bhd(Sibu) - Sarawak.Tel: +60 (84) 326 565Fax: +60 (84) 320 955

Xerojaya Sdn Bhd(Bintulu) - Sarawak.Tel: +60 (86) 331 699Fax: +60 (86) 338 859

BruneiMTM Office AutomationCompanyTel: +673 265 2525Fax: +673 265 0999

© 2016 Fuji Xerox Co., Ltd. All rights reserved.

© 2016 Fuji Xerox Co., Ltd. All rights reserved.