Contact centre cost saving solutions

  • View

  • Download

Embed Size (px)



Text of Contact centre cost saving solutions

  • 1. Contact Centre CostSaving Solutions

2. Reducing the cost of your customer service can help you turn your companyaround.There are a number of direct ways in which to cost save on your call centreexpenses:Reduce head count without compromising on serviceReduce staff turnover through increased staff satisfaction, incentives leads to a saving on training and recruitmentEfficient management processes through improved supervisory processesUpgrade your software and keep your infrastructure up to scratchImplement new ways of gauging customer satisfaction all the timeContact Centre Cost Saving Solutions