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Conflict Resolution and Peer Mediation Toolkit - IREX · PDF fileConflict Resolution and Peer Mediation Toolkit ... also include conflict resolution, ... provide youth and adults with

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  • Conflict Resolution and

    Peer Mediation Toolkit

    IREX is an international nonprofit organization providing thought leadership and innovative programs to promote positive lasting change globally. We enable local individuals and institutions to build key elements of a vibrant society: quality education, independent media, and strong communities. To strengthen these sectors, our program activities also include conflict resolution, technology for development, gender and youth. re s o lution , technology for deve lopment, gender, and youth.

  • IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 2

    IREX and the Foundation for Tolerance International (FTI) created the Youth Leadership for Peace Conflict Prevention Toolkit and Peer Mediation Toolkit in January 2013 with support from consultant and peer mediation expert Sharon Hollombe. The Youth Leadership for Peace project is funded by the United States Institute of Peace (USIP). For more information about the Youth Leadership for Peace Project, please visit: www.irex.org/project/youth-leadership-peace

  • IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 3

    Table of Contents Section One: Introduction 6

    Introduction to Peer Mediation 7

    Guide to Using the Toolkit 9

    Sample Fourteen Week Training Plan 10

    Sample Intensive Training Plan 12

    Glossary 14

    Section Two: Understanding and Analyzing Conflict - Exercises and Handouts 17

    Conflict is 18

    What is Conflict? 20

    Dimensions of Conflict 21

    Peace is 22

    What's My Response to Conflict? 24

    How I Respond to Conflict 25

    Conflict Outcomes 26

    What are Basic Needs 27

    Basic Needs Definitions 28

    How I Meet My Basic Needs 29

    Enough is Not Enough 30

    Different Values 31

    Values Cards 32

    Section Three: Becoming a Peer Mediator Exercises and Handouts 34

    Introduction to the Mediation Process 35

    The Stages of Mediation 37

    A Successful Peer-Mediator 38

  • IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 4

    A Peer-Mediator 39

    To be a Peer-Mediator is to be a Leader 40

    Sample Script for Agree to Mediate 41

    Understanding Communication 43

    Communication 44

    Communication Inhibitors 46

    Active Listening 47

    Summarizing 50

    Clarifying Statements 51

    "I" Messages 53

    Storytelling and Gathering Points of View 55

    Dealing with Emotions 57

    Steps to Dealing with Emotions 58

    Dealing with Emotions Part 2 59

    Getting Your Buttons Pushed During Mediation 61

    Identifying Positions, Interests and Needs 62

    Identifying Positions, Interests and Needs Worksheet 63

    Brainstorming and Evaluating Options 65

    Nine Dots 68

    Miracle Questions 69

    Creating Win-Win Solutions 70

    Checklist for a Good Resolution 72

    What's Fair? 73

    Creating an Agreement 74

    Full Mediation Role Play 75

    Processin

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