Configuring the Dolby Conference Phone with Avaya … · Configuring the Dolby® Conference Phone with Avaya ... Troubleshooting ... (extension!number@domain!name).!

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Configuring the Dolby® Conference Phone with Avaya® Aura Platform 6.*

Version 1.3 December 16, 2015

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Configuring the Dolby® Conference Phone with Avaya Aura Platform 6.* 2

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December 2015

Table of Contents !

Information about this guide ........................................................................................ 3!Avaya Aura Platform requirements ............................................................................. 3!

Prerequisites .................................................................................................................. 3!IP addresses ............................................................................................................... 3!

Manual deployment overview ....................................................................................... 4!Configuration parameters ............................................................................................ 4!

Creating a SIP phone extension account .................................................................... 5!

Registering the Dolby Conference Phone to Avaya Aura 6.3 ................................. 10!

Troubleshooting .......................................................................................................... 13!

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Information about this guide

This!is!a!simple,!straightforward!guide!to!configuring!your!Dolby®!Conference!Phone!for!use!with!Avaya!Aura!Platform!6.*.!!

This!guide!presumes!an!enterprise!network!environment.!!

Avaya Aura Platform requirements

This!document!provides!instructions!for!an!Avaya!Aura!Platform!6.3!environment.!When!instructions!differ!in!Avaya!Aura!6.1!and!6.2!environments,!they!are!noted.!!

Note:!!The$Avaya$Aura$Platform$(especially)the)Avaya#G350#media#gateway)#does#not#support'G.722'audio'codec.'Therefore,(Dolby&Conference&Phones&on#the!Avaya%Aura%Platform%cannot%be%configured%to%only%use%this%audio%codec.%For%more%information,*see*the$Dolby&Conference&Phone&Administrator’s&Guide.!

Prerequisites

You!will!need!the!following!information!in!order!to!configure!the!phone.!Take!a!look!at!what!is!required!and!have!that!information!available!before!you!start.!Read!the!appropriate!Avaya!Aura!Platform!documentation!for!information!on!specific!network!requirements.!

Note:! Your%local%System%Administrator%or%IT%expert%can%provide%these%details.!

IP addresses

You!will!need!the!following!IP!addresses:!

• Primary!Avaya!Aura!Platform!server!

• Secondary!Avaya!Aura!Platform!server!!

Note:&!Network(Address(Translation((NAT)(is(not(supported(by(the(Dolby(Conference(Phone."Therefore,"the"Avaya%Aura"Platform!servers!should'be'on#the#same#side#of#the#organization#firewall#as#the#Dolby#Conference!Phones.!

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Manual deployment overview

A!knowledgeable!Avaya!Aura!administrator!should!perform!manual!deployment!and!configuration!of!the!Avaya!Aura!Platform.!The!steps!listed!below!are!provided!as!a!reference!point!only.!For!Avaya!documentation,!go!to!http://support.avaya.com.!!1. Synchronize!the!Avaya!Aura!Communications!Manager!and!Session!Manager.!2. In!the!Avaya!Aura!System!Manager,!create!a!new!SIP!phone!extension/account:!

a. Add!an!SIP!user!for!each!Dolby!Conference!Phone.!b. Assign!a!communications!profile!to!each!user.!c. Assign!a!session!manager!profile!to!each!user.!

When!completed,!you!can!change!the!phone!configuration!file!that!you!created!to!use!the!Avaya!Aura!Platform!as!the!IP!PBX!server.!!

Configuration parameters

The!following!table!maps!the!Avaya!Aura!Platform!configuration!to!the!Dolby!Conference!Phone!configuration!parameters.!

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Avaya Aura Platform Configuration Dolby Conference Phone Configuration Parameter Required/Optional

!Last!name,!First!name! Sip.Credential.Name !Required!

!Communications!Profile!password! Sip.Credential.Password !Required!

!Extension! Sip.Account.UserName !Required!!Primary!server!IP!address!(or!outbound!proxy)! Sip.Pbx.OutboundProxy1 !Required!

!Secondary!server!IP!address!(or!outbound!proxy)! Sip.Pbx.OutboundProxy2 !Optional!

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Creating a SIP phone extension account

You!must!create!a!SIP!phone!extension/account!for!the!Dolby!Conference!Phone.!!

Required!details!to!register!the!Dolby!Conference!Phone!with!Avaya!Aura!6.3:!

• Extension!Number:!55505!

• Communication!Profile!Password:!12345678!

• SM100!IP!address/!FQDN:!10.203.X.X!

To!create!a!SIP!phone!extension:!!1. Log!in!to!Avaya!Aura!System!Manager!with!the!appropriate!credentials.!

2. Click!User!Management.!

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3. On!the!User!Management!page,!click!Manage!Users!>!New.!

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4. Click!Identity!to!create!an!identity!for!the!SIP!account.!!

!a. !! Enter!Last!Name!and!First!Name.!b. Enter!a!Login!Name!(extension!number@domain!name).!c. !! Select!a!Language!and!Time!Zone!preference.!d. !! Click!Commit!&!Continue.!!

5. Click!Communications!Profile!to!create!a!communications!profile.!!

!!Add!a!Communications!Profile!Password!and!confirm!it.!

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6. Create!a!Communication!Address.!!

!!a. !! Click!Communication!Address!>!New.!b. Select!Type!>!Avaya!SIP.!c. Enter!the!Fully!Qualified!Address!details!(extension!number@domain!

name)!from!the!dropbdown!list!d. Click!Add.!

!7. Add!a!Session!Manager!profile.!

a. !! Select!the!check!box!for!Session!Manager!Profile.!b. Select!Primary!Session!Manager!(SM!100!FQDN).!c. !! If!available,!select!the!Secondary!Session!Manager.!d. Select!Application!Sequences!(origination!and!termination)!with!the!CM!

details!from!the!dropbdown!list.!e. Select!the!Call!Routing!Home!Location!from!the!dropbdown!list.!

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!8. Add!a!Communication!Manager!profile!(called!a!“CM!Endpoint!Profile”!below).!

a. !! Select!the!check!box!for!CM!Endpoint!Profile.!b. Select!the!System!and!Profile!Type!from!the!drop!down!lists.!c. !! Enter!the!Extension!number.!d. Enter!the!Set!Type!as!9608SIP!or!another!appropriate!number!as!directed!

by!your!local!System!Administrator.!e. !! Enter!the!Security!Code!of!your!choice.!f. !! Enter!the!Voice!Mail!Number!and!additional!numbers,!if!available.!g. !! Click!Commit!at!the!top!leftbhand!side!of!the!screen!to!save!the!additional!

information!that!you!added.!!!

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9. Add!the!SIP!Trunk!details!to!the!extension.!Go!to!System!Manager!>!Communication!Manager!>!End!Points!>!Manage!Endpoints.!!

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a. !Select!the!added!extension!and!click!Edit.!b. Add!the!appropriate!SIP!trunk!value!to!communicate!with!other!SIP!devices!

on!the!system.!

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December 2015

Registering the Dolby Conference Phone to Avaya Aura 6.3

Note:! The$following$procedure$uses$the$web$user$interface.!

1. Log!in!the!web!user!interface!with!the!device!IP!address!(for!example,!https://a.b.c).!

2. Enter!the!default!credentials:!• Username!=!admin!• Password!=!1739!

3. Select!Settings!>!IP!PBX!Settings!>!Account.!!

!4. Change!the!Account!settings!as!shown:!

• Display!Name:!Dolby!Voice!(but!you!can!rename!this!to!anything!that!makes!sense!for!your!organization)!

• Extension!Number/Address:!Extension!number!(mandatory)!• Display!Number:!Extension!number!• Transport!Type:!Auto!(works!with!TCP!and!UDP)!• Secure!Media:!Mandatory!• Transport!Port:!5060!

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5. Next,!change!the!Server!settings!as!shown:!• Primary!Call!Server/Outbound!Proxy:!IP!address!of!Primary!SM!100!• Primary!Server/Outbound!Proxy!port:! 5060!• If!SM!100!subscriber!is!available,!enter!the!details!in!the!Secondary!

Call!Server/Outbound!Proxy!field!!

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Note:"!Ensure'you'are'adding'the'correct'Primary/Secondary'account'details.!

6. Update!the!credentials!(these!settings!are!mandatory!for!digest!authentication):!a. Enter!the!User!Credential!Name!you!created.!b. Enter!the!User!Credential!Password!you!created.!

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!7. Confirm!the!password!and!Save.!!

!If!the!information!entered!is!correct,!the!phone!registers!with!the!Session!Manager.!!


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8. To!verify!the!registration!with!Avaya!Aura,!go!to!Status!>!System!>!Device.!

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Troubleshooting

Check!the!following!table!for!solutions!to!any!issues!you!have!with!integrating!the!Dolby!Conference!Phone!with!the!Avaya!Aura!Platform.!

Troubleshooting Issues with Avaya Aura Platform and Dolby Conference Phone

Issue Solution/Workaround

Unable!to!register!the!phone!with!Avaya!Aura!Session!Manager!

Ensure!the!details!of!SM!100,!extension,!and!communication!profile!password!are!entered!accurately!to!register!with!Session!Manager.!!

On!the!phone,!you!can!tap! !>! !and!then!Status!>!Network!>!Call!Server!to!verify!that!the!configuration!process!completed.!!You!can!also!verify!the!realm!configuration!on!the!phone.!Make!sure!it!is!set!to!“*”!unless!you!are!sure!about!the!correct!value!for!your!system.!

Dolby!Conference!Phone!is!registered,!but!unable!to!call!other!devices!on!the!network!

Check!the!SIP!routing!group!configured!on!the!phone!from!the!Avaya!Aura!System!Manager!Web!UI!or!use!Avaya!ASA!to!check!the!individual!station!details!and!ensure!the!phones!are!using!the!same!routing!group.!!Also!check!the!following:!!1.!That!the!SIP!routing!group!that!phone!is!assigned!to!in!the!Session!Manager!(through!Avaya!Aura!System!Manager)!can!route!the!call!to!the!destination!routing!group.!Make!sure!(possibly!though!Session!Manager!logs)!that!the!call!is!being!routed!correctly!to!the!destination!endpoint.!The!Session!Manager!traces!indicate!the!SIP!specific!error!response,!which!can!assist!in!further!troubleshooting.!!2.!If!a!Session!Manager!capture!indicates!that!the!Session!Manager!is!able!to!route!the!call!to!the!Communication!Manager!but!does!not!get!back!any!response!from!it,!check!the!Communication!Manager!traces.!

Dolby!Conference!Phone!is!registered!and!makes!a!call.!The!terminating!phone!rings,!but!the!call!is!disconnected!immediately!after!the!call!is!answered.!

Check!the!codec!configuration!on!both!ends!and!verify!that!both!endpoints!are!configured!to!use!at!least!one!compatible!codec.!

!DCP!failed!to!dial!the!PSTN!number! Check!the!codecs!configured!on!the!phone.!Sometimes!limited!codecs!are!selected!on!phone,!which!are!not!compatible!with!codec!selected!on!Gateway.!Select!the!appropriate!gateway!codec!on!the!phone!to!make!the!PSTN!calls.!!Note:!Make!sure!Avaya!and!the!Gateway!are!set!up!to!accept!711!and!ilbc.!

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Documents

Configuring the Dolby Conference Phone with Avaya … · Configuring the Dolby® Conference Phone with Avaya ... Troubleshooting ... (extension!number@domain!name).!