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Cisco Unified Communications Manager Express System Administrator GuideNovember 18, 2010

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Customer Order Number: OL-10663-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DISCLAIMER: The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Communications Manager Express System Administrator Guide 2007-2010 Cisco Systems, Inc. All rights reserved.

CONTENTS

Cisco Unified CME Features Roadmap Cisco Unified CME Overview Contents19 19

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Information About Cisco Unified CME 19 Cisco Unified CME Overview 20 Licenses 21 PBX or Keyswitch Model 22 Call Details Records 24 Cisco Unified CME on the Cisco 3200 Series Where to Go Next25

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Additional References 25 Related Documents 25 Related Websites 27 MIBs 27 Technical Assistance 27 Obtaining Documentation, Obtaining Support, and Security Guidelines Before You Begin Contents29 29 30 31 29 27

Prerequisites for Configuring Cisco Unified CME Restrictions for Configuring Cisco Unified CME Information About Planning Your Configuration System Design 31 Toll Fraud Prevention 32 Configuration Methods Summary 33 Cisco Unified CME GUI 35 Workflow 36 How to Install Cisco Voice Services Hardware Prerequisites 39 Installing Hardware 39 How to Install Cisco IOS Software Prerequisites 41 Installing Cisco IOS Software41

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How to Configure VLANs on a Cisco Switch 43 Using Network Assistant to Configure a Cisco Catalyst Switch 43 Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 44 Configuring VLANs on an Internal Cisco Ethernet Switching Module 47 How to Configure Cisco Unified CME 48 Using Cisco IOS Commands to Create or Modify the Configuration 48 Using Cisco Unified CME GUI to Modify or Maintain Configuration 49 Feature Summary50

Additional References 53 Related Documents 53 Technical Assistance 53 Installing and Upgrading Cisco Unified CME Software Contents55 55 55

Prerequisites for Installing Cisco Unified CME Software Information About Cisco Unified CME Software Basic Files 56 GUI Files 56 Phone Firmware Files 56 XML Template 58 Music-on-Hold (MOH) File 58 Script Files 58 Bundled TSP Archive 59 File Naming Conventions 5956

How to Install and Upgrade Cisco Unified CME Software 59 Installing Cisco Unified CME Software 60 SCCP: Upgrading or Downgrading Phone Firmware Between Versions 61 SIP: Upgrading or Downgrading Phone Firmware Between Versions 63 SCCP: Converting Phone Firmware to SIP 67 SIP: Converting Phone to SCCP 70 SCCP: Verifying the Phone Firmware Version on an IP Phone 74 Troubleshooting Tips 75 Additional References 76 Related Documents 76 Technical Assistance 76 Defining Network Parameters Contents77 77 77

Prerequisites for Defining Network Parameters

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Restrictions for Defining Network Parameters

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Information About Defining Network Parameters 78 DHCP Service 78 Network Time Protocol for the Cisco Unified CME Router DTMF Relay 79 SIP Register Support 79 Out-of-Dialog REFER 80

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How to Define Network Parameters 81 Enabling Calls in Your VoIP Network 82 Defining DHCP 84 Enabling Network Time Protocol on the Cisco Unified CME Router 90 Configuring DTMF Relay for H.323 Networks in Multisite Installations 91 Configuring SIP Trunk Support 92 Verifying SIP Trunk Support Configuration 94 Changing the TFTP Address on a DHCP Server 95 Enabling OOD-R 96 Verifying OOD-R Configuration 98 Troubleshooting OOD-R 98 Configuration Examples for Network Parameters 100 NTP Server: Example 100 DTMF Relay for H.323 Networks: Example 100 OOD-R: Example 100 Where to Go Next101

Additional References 101 Related Documents 101 Technical Assistance 101 Feature Information for Network Parameters Configuring System-Level Parameters Contents103 103 103 102

Prerequisites for System-Level Parameters

Information About Configuring System-Level Parameters 104 DSCP 104 Maximum Ephones in Cisco Unified CME 4.3 and Later Versions Network Time Protocol for SIP Phones 105 Per-Phone Configuration Files 105 Redundant Cisco Unified CME Router 106 Timeouts 107 IPv6 Support in Cisco Unified CME SCCP Endpoints. 107

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Support for IPv4-IPv6 (Dual-Stack) 108 Media Flow Through and Flow Around 108 Media Flow Around Support for SIP-SIP Trunk Calls 109 Overlap Dialing Support for SIP and SCCP IP Phones 110 How to Configure System-Level Parameters 110 Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 111 Configuring IPv6 Source Address for SCCP IP Phones. 113 Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 115 Configuring Bulk Registration 116 SCCP: Setting Up Cisco Unified CME 118 SCCP: Setting Date and Time Parameters 121 SCCP: Blocking Automatic Registration 122 SCCP: Defining Per-Phone Configuration Files and Alternate Location 123 SCCP: Changing Defaults for Timeouts 125 SCCP: Configuring a Redundant Router 127 SCCP: Configuring Overlap Dialing 129 = 131 SIP: Setting Up Cisco Unified CME 131 SIP: Setting Date and Time Parameters 133 SIP: Setting Network Time Protocol 135 SIP: Changing Session-Level Application for SIP Phones 136 SIP: Enabling Media Flow Mode on SIP Trunks 137 SIP: Configuring Overlap Dialing 139141

Configuration Examples for System-Level Parameters 141 IPv6 Support on Cisco Unified CME: Example 142 System-Level Parameters: Example 144 Blocking Automatic Registration: Example 145 Redundant Router: Example 146 Media Flow Around Mode for SIP Trunks: Example 147 Overlap Dialing for SCCP IP Phones: Example 148 Overlap Dialing for SIP IP Phones: Example 149 Where to Go Next149

Additional References 149 Related Documents 149 Technical Assistance 150 Feature Information for System-Level Parameters151


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Configuring Phones to Make Basic Calls Contents153

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Prerequisites for Configuring Phones to Make Basic Calls Restrictions for Configuring Phones to Make Basic Calls

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Information About Configuring Phones to Make Basic Calls 154 Phones in Cisco Unified CME 155 Directory Numbers 155 Monitor Mode for Shared Lines 161 Watch Mode for Phones 162 PSTN FXO Trunk Lines 163 Codecs for Cisco Unified CME Phones 164 Analog Phones 165 Secure IP Phone (IP-STE) Support 167 Remote Teleworker Phones 168 Busy Trigger and Channel Huntstop for SIP Phones 170 Digit Collection on SIP Phones 170 Session Transport Protocol for SIP Phones 171 Ephone-Type Configuration 171 How to Configure Phones for a PBX System 172 SCCP: Creating Directory Numbers 172 SCCP: Configuring Ephone-Type Templates 176 SCCP: Assigning Directory Numbers to Phones 179 SIP: Creating Directory Numbers 183 SIP: Assigning Directory Numbers to Phones 185 SIP: Configuring Dial Plans 188 SIP: Verifying Dial Plan Configuration 191 SIP: Enabling KPML 192 SIP: Selecting Session-Transport Protocol for a Phone 194 SIP: Disabling SIP Proxy Registration for a Directory Number 195 Modifying the Global Codec 197 Configuring Codecs of Individual Phones for Calls Between Local Phones How to Configure Phones for a Key System 201 SCCP: Creating Directory Numbers for a Simple Key System 201 SCCP: Configuring Trunk Lines for a Key System 204 SCCP: Configuring Individual IP Phones for Key System 211 How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure IP Phone (IP-STE) 213 Configuring Cisco ATA Support 214 Verifying Cisco ATA Support 215Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

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Troubleshooting Cisco ATA Support 215 Using Call Pickup and Group Call Pickup with Cisco ATA 217 SCCP: Enabling Auto-Configuration for Cisco VG202, VG204, and VG224 SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 220 SCCP: Verifying Analog Phone Support 223 SCCP: Enabling a Remote Phone 223 SCCP: Verifying Remote Phones 225 SCCP: Configuring Cisco IP Communicator Support 225 SCCP: Verifying Cisco IP Communicator Support 227 SCCP: Troubleshooting Cisco IP Communicator Support 227 SCCP: Configuring Secure IP Phone (IP-STE) 228 Configuration Examples for Making Basic Calls 229 Configuring SCCP Phones for Making Basic Calls: Example 230 Configuring SIP Phones for Making Basic Calls: Example 234 Disabling a Bulk Registration for a SIP Phone: Example 237 Cisco ATA: Example 237 SCCP Analog Phone: Example 237 Remote Teleworker Phones: Example 238 Secure IP Phone (IP-STE): Example 239 Where to Go Next239

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Additional References 239 Related Documents 239 Technical Assistance 240 Feature Information for Configuring Phones to Make Basic Calls Creating Phone Configurations Using Extension Assigner Contents243 243 244 243 241

Prerequisites for Extension Assigner Restrictions for Extension Assigner

Information About Extension Assigner 244 Extension Assigner Overview 244 Files Included in this Release 248 Extension Assigner Synchronization 249 SCCP: How to Configure Extension Assigner 249 Configuring Extension Assigner 250 Configuring Extension Assigner Synchronization 263 Assigning Extension Numbers Onsite by Using Extension Assigner Verifying Extension Assigner 267 Configuration Examples for Extension Assigner268

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Extension Assigner: Example 269 Extension Assigner Synchronization: Example Additional References 272 Related Documents 272 Technical Assistance 272 Feature Information for Extension Assigner Generating Configuration Files for Phones Contents275 273 275

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Information About Configuration Files 275 Configuration Files for Phones in Cisco Unified CME Per-Phone Configuration Files 276

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How to Generate Configuration Files for Phones 277 SCCP: Generating Configuration Files for SCCP Phones 277 SCCP: Verifying Configuration Files for SCCP Phones 278 SIP: Generating Configuration Profiles for SIP Phones 279 SIP: Verifying Configuration Profiles for SIP Phones 281 Where to Go Next284

Additional References 284 Related Documents 284 Technical Assistance 284 Resetting and Restarting Phones Contents285 285

Information About Resetting and Restarting Phones 285 Differences between Resetting and Restarting IP Phones Cisco Unified CME TAPI Enhancement 286

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How to Reset and Restart Phones 287 SCCP: Using the reset Command 287 SCCP: Using the restart Command 288 SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone SIP: Using the reset Command 291 SIP: Using the restart Command 292 Verifying Basic Calling 293 Additional References 294 Related Documents 294 Technical Assistance 294 Feature Information for Cisco Unified CME 7.0(1) New Features295

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Configuring Dialing Plans Contents297

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Information About Dialing Plans 297 Phone Number Plan 298 Dial-Plan Patterns 299 Direct Inward Dialing Trunk Lines 300 Voice Translation Rules and Profiles 300 Secondary Dial Tone 300 E.164 Enhancements 301 How to Configure Dialing Plans 305 SCCP: Configuring Dial-Plan Patterns 305 SIP: Configuring Dial-Plan Patterns 306 Verifying Dial-Plan Patterns 308 Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 309 SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 311 SCCP: Applying Translation Rules Before Cisco CME 3.2 312 SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 314 SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 315 Verifying Voice Translation Rules and Profiles 316 Activating a Secondary Dial Tone 317 Defining Translation Rules for Callback-Number 318 Configuration Examples for Dialing Plan Features Secondary Dial Tone: Example 321 Voice Translation Rules: Example 322 Additional References 323 Related Documents 323 Technical Assistance 323 Feature Information for Dialing Plan Features Configuring Localization Support Contents325 325 324 320

Information About Localization 325 System-Defined Locales 326 User-Defined Locales 326 Localization Support for Phone Displays Multiple Locales 327 Locale Installer 327 SCCP: How to Configure Localization Support

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Installing System-Defined Locales for Cisco Unified IP Phone 7906, 7911, 7921, 7931,7941, 7961, 7970, 7971, and Cisco IP Communicator 328 Installing User-Defined Locales 331 Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 334 Verifying User-Defined Locales 337 Configuring Multiple Locales 337 Verifying Multiple Locales 340 Configuration Examples for Localization 341 Multiple User and Network Locales: Example User-Defined Locales: Example 342 Locale Installer: Examples 343 Where to Go Next345 341

Additional References 346 Related Documents 346 Technical Assistance 346 Feature Information for Localization Support Configuring Transcoding Resources Contents349 349 350 349 347

Prerequisites for Configuring Transcoding Resources Restrictions for Configuring Transcoding Resources Information About Transcoding Resources 350 Transcoding Support 350 Transcoding When a Remote Phone Uses G.729r8 Secure DSP Farm Transcoding 354

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How to Configure Transcoding Resources 354 Determining DSP Resource Requirements for Transcoding 355 Provisioning Network Modules or PVDMs for Transcoding 355 Configuring DSP Farms for NM-HDs and NM-HDV2s 356 Configuring DSP Farms for NM-HDVs 361 Configuring the Cisco Unified CME Router to Act as the DSP Farm Host 363 Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS Software 366 Modifying the Number of Transcoding Sessions for NM-HDVs 367 Tuning DSP-Farm Performance on an NM-HDV 368 Verifying DSP Farm Operation 369 Registering the DSP Farm with Cisco Unified CME 4.2 or a Later Version in Secure Mode Configuration Examples for Transcoding Resources 383 DSP Farms for NM-HDVs: Example 383 DSP Farms for NM-HDs and NM-HDV2s: Example 383Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

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Cisco Unified CME Router as the DSP Farm Host: Example Where to go Next384

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Additional References 384 Related Documents 384 Technical Assistance 385 Feature Information for Transcoding Resources Configuring Toll Fraud Prevention Finding Feature Information Contents387 388 387 387 386

Prerequisites for Configuring Toll Fraud Prevention Information About Toll Fraud Prevention388

How to Configure Toll Fraud Prevention 390 Configuring IP Address Trusted Authentication for Incoming VoIP Calls Adding Valid IP Addresses For Incoming VoIP Calls 393 Configuring Direct Inward Dial for Incoming ISDN Calls 395 Blocking Secondary Dialtone on Analog and Digital FXO Ports 397 Troubleshooting Tips for Toll Fraud Prevention 398 Additional References 400 Related Documents 400 Standards 400 MIBs 401 RFCs 401 Technical Assistance 401 Feature Information for Toll Fraud Prevention Enabling the GUI Contents403 403 404 403 402

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Prerequisites for Enabling the GUI Restrictions for Enabling the GUI

Information About Enabling the GUI 404 Cisco Unified CME GUI Support 404 AAA Authentication 405 How to Enable the GUI 405 Enabling the HTTP Server 405 Enabling GUI Access for the System Administrator 407 Accessing the Cisco Unified CME GUI 409 Creating a Customized XML File for Customer Administrator GUI Enabling GUI Access for Customer Administrators 411Cisco Unified Communications Manager Express System Administrator Guide

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Enabling GUI Access for Phone Users 413 Troubleshooting the Cisco Unified CME GUI

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Configuration Examples for Enabling the GUI 415 HTTP and Account Configuration: Example 415 XML Configuration File Template: Example 415 XML Configuration File: Example 416 Additional References 418 Related Documents 418 Technical Assistance 418 Feature Information for Enabling the GUI Integrating Voice Mail Contents421 421 421 419

Prerequisites

Information About Voice-Mail Integration 423 Cisco Unity Connection Integration 423 Cisco Unity Express Integration 423 Cisco Unity Integration 424 DTMF Integration for Legacy Voice-Mail Applications Mailbox Selection Policy 424 RFC 2833 DTMF MTP Passthrough 425 MWI Line Selection 425 AMWI 425 SIP MWI Prefix Specification 426 SIP MWI - QSIG Translation 426 VMWI 427 Transfer to Voice Mail 428 Live Record 428 Cisco Unity Express AXL Enhancement 428 How to Configure Voice-Mail Integration 429 SCCP: Configuring a Voice Mailbox Pilot Number 429 SCCP: Configuring a Mailbox Selection Policy 430 SCCP: Enabling Transfer to Voice Mail 434 SCCP: Configuring Live Record 437 SIP: Configuring a Voice Mailbox Pilot Number 440 Enabling DTMF Integration 442 SCCP: Configuring a Phone for MWI Outcall 449 SIP: Enabling MWI at the System-Level 451 SIP: Configuring a Directory Number for MWI 452

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Enabling SIP MWI Prefix Specification SIP: Configuring VMWI 456 Verifying Voice-Mail Integration 458

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Configuration Examples for Voice-Mail Integration 458 Mailbox Selection Policy for SCCP Phones: Example 459 Voice Mailbox for SIP Phones: Example 459 DTMF Integration Using RFC 2833: Example 459 DTMF Integration Using SIP Notify: Example 459 DTMF Integration for Legacy Voice-Mail Applications: Example 460 SCCP Phone Line for MWI: Example 460 SIP MWI Prefix Specification: Example 461 SIP Directory Number for MWI Outcall: Example 461 SIP Directory Number for MWI Unsolicited Notify: Example 461 SIP Directory Number for MWI Subscribe/NOTIFY: Example 461 Additional References 462 Related Documents 462 Technical Assistance 462 Feature Information for Voice-Mail Integration Configuring Security Contents465 466 466 465 463

Prerequisites for Security Restrictions for Security

Information About Security 467 Phone Authentication Overview 467 Public Key Infrastructure 468 Phone Authentication Components 469 Phone Authentication Process 472 Startup Messages 473 Configuration File Maintenance 473 CTL File Maintenance 473 CTL Client and Provider 474 Manually Importing MIC Root Certificate 474 Feature Design of Media Encryption 474 Secure Cisco Unified CME 475 Secure Supplementary Services 476 Secure Transcoding for Remote Phones with DSP Farm Transcoding Configured Secure Cisco Unified CME with Cisco Unity Express 478 Secure Cisco Unified CME with Cisco Unity 478

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How to Configure Security 479 Configuring the Cisco IOS Certification Authority 479 Obtaining Certificates for Server Functions 483 Configuring Telephony-Service Security Parameters 486 Configuring the CTL Client 488 Configuring the CAPF Server 493 Configuring Ephone Security Parameters 497 What to Do Next 500 Configuring the CTL Provider 500 Configuring the Registration Authority 503 Entering the Authentication String on the Phone 506 Manually Importing the MIC Root Certificate 507 Configuring Media Encryption (SRTP) in Cisco Unified CME 510 What to Do Next 512 Configuring Cisco Unified CME SRTP Fallback for H.323 Dial Peers 512 Configuring Cisco Unity for Secure Cisco Unified CME Operation 514 Configuration Examples for Security 517 Cisco IOS CA: Example 517 Manually Importing MIC Root Certificate on the Cisco Unified CME Router: Example Telephony-Service Security Parameters: Example 520 CTL Client Running on Cisco Unified CME Router: Example 520 Secure Cisco Unified CME: Example 524 Where to Go Next531

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Additional References 532 Related Documents 532 Technical Assistance 532 Feature Information for Security533 535

Configuring Automatic Line Selection Contents535

Information About Automatic Line Selection 535 Automatic Line Selection for Incoming and Outgoing Calls How to Configure Automatic Line Selection 536 SCCP: Enabling Automatic Line Selection 536 Verifying Automatic Line Selection 538 Configuration Examples for Automatic Line Selection Automatic Line Selection: Example 538 Additional References 539 Related Documents 539538

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Technical Assistance

539 540

Feature Information for Automatic Line Selection Configuring Barge and Privacy Contents541 541

Information About Barge and Privacy 541 Barge and cBarge 541 Privacy and Privacy on Hold 543 How to Configure Barge and Privacy 544 SCCP: Configuring the cBarge Soft Key 544 SIP: Enabling Barge and cBarge Soft Keys 546 SCCP: Enabling Privacy and Privacy on Hold 548 SIP: Enabling Privacy and Privacy on Hold 551 Additional References 554 Related Documents 554 Technical Assistance 554 Feature Information for Barge and Privacy Configuring Call Blocking Contents557 557 555

Information About Call Blocking 557 Call Blocking Based on Date and Time (After-Hours Toll Bar) Call Blocking Override 558 Class of Restriction 559

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How to Configure Call Blocking 559 Configuring Call Blocking 559 Configuring Call Blocking Exemption for a Dial Peer 562 SCCP: Configuring Call Blocking Override for All Phones 563 SCCP: Configuring Call Blocking Exemption for an Individual Phone 564 SIP: Configuring Call Blocking Exemption for an Individual Phone or Directory Number Verifying Call Blocking Configuration 566 SCCP: Applying Class of Restriction to a Directory Number 567 SIP: Applying Class of Restriction to Directory Number 568 Verifying Class of Restriction 569 Configuration Examples for Call Blocking Call Blocking: Example 571 Class of Restriction: Example 571 Where to Go Next572 573 571

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Related Documents 573 Technical Assistance 573 Feature Information for Call Blocking Configuring Call Park Contents575 575 574

Information About Call Park 575 Call Park Enhancements in Cisco Unified CME 7.1 Basic Call Park 576 Directed Call Park 578 Park Reservation Groups 578 Dedicated Call-Park Slots 578 Call-Park Blocking 580 Call-Park Redirect 580 Park Monitor 580 How to Configure Call Park 582 Enabling Call Park or Directed Call Park Verifying Call Park 587 Troubleshooting Call Park 588582

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Configuration Examples for Call Park 588 Basic Call Park: Example 588 Phone Blocked From Using Call Park: Example Call-Park Redirect: Example 589 Where to Go Next589

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Additional References 590 Related Documents 590 Technical Assistance 591 Feature Information for Call Park Call Restriction Regulations Finding Feature Information Contents593 593 593 593 592

Prerequisites for LPCOR

Information About LPCOR 594 LPCOR Overview 594 LPCOR Policy and Resource Groups 595 How LPCOR Policies are Associated with Resource Groups LPCOR Support for Supplementary Services 598 Phone Display and Warning Tone for LPCOR 600

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LPCOR VSAs

601

How to Configure LPCOR 601 Defining a LPCOR Policy 601 Associating a LPCOR Policy with Analog Phone or PSTN Trunk Calls Associating a LPCOR Policy with VoIP Trunk Calls 607 Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls Associating LPCOR with Mobile Phone Calls 614 Verifying LPCOR Configuration 618 Configuration Examples for LPCOR 619 LPCOR for Cisco Unified CME: Example 619 Cisco 3800 Series Integrated Services Router: Example Additional References 630 Related Documents 630 Standards 630 MIBs 630 RFCs 630 Technical Assistance 631 Feature Information for LPCOR632 633

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Configuring Call Transfer and Forwarding Contents633

Information About Call Transfer and Forwarding 633 Call Forwarding 634 B2BUA Call Forwarding for SIP Devices 635 Call Forward All Synchronization for SIP Phones 635 Call Transfer 636 H.450.2 and H.450.3 Support 638 Transfer Method Recommendations by Cisco Unified CME Version 641 H.450.12 Support 642 Hairpin Call Routing 642 H.450 Tandem Gateways 645 Dial Peers 647 QSIG Supplementary Services 647 Disabling SIP Supplementary Services for Call Forward and Call Transfer Typical Network Scenarios for Call Transfer and Call Forwarding 649 How to Configure Call Transfer and Forwarding 652 Enabling Call Transfer and Forwarding at System-Level 653 SCCP: Enabling Call Forwarding for a Directory Number 658 SCCP: Enabling Call Transfer for a Directory Number 661

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SCCP: Configuring Call Transfer Options for Phones 662 SCCP: Verifying Call Transfer 664 Enabling H.450.12 Capabilities 665 Enabling H.323-to-H.323 Connection Capabilities 667 Forwarding Calls Using Local Hairpin Routing 669 Enabling H.450.7 and QSIG Supplementary Services at a System-Level 671 Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer 672 Disabling SIP Supplementary Services for Call Forward and Call Transfer 674 Enabling Interworking with Cisco Unified Communications Manager 676 SIP: Configuring SIP-to-SIP Phone Call Forwarding 682 SIP: Configuring Call-Forwarding-All Soft Key URI 685 SIP: Specifying Number of 3XX Responses To be Handled 686 SIP: Configuring Call Transfer 687 Configuration Examples for Call Transfer and Forwarding 689 H.450.2 and H.450.3: Example 689 Basic Call Forwarding: Example 689 Call Forwarding Blocked for Local Calls: Example 690 Selective Call Forwarding: Example 690 Call Transfer: Example 690 Call-Transfer Recall: Example 691 H.450.12: Example 691 H.450.7 and QSIG Supplementary Services: Example 691 Cisco Unified CME and Cisco Unified Communications Manager in Same Network: Example H.450 Tandem Gateway Working with Cisco Unified CME and Cisco Unified Communications Manager: Example 694 Forwarding Calls to Cisco Unity Express: Example 696 Where to Go Next696

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Additional References 697 Related Documents 697 Technical Assistance 697 Feature Information for Call Transfer and Forwarding Configuring Call-Coverage Features Contents701 701 701 698

Information About Call Coverage Features Call-Coverage Summary 702 Call Hunt 703 Call Pickup 704 Call Waiting 706 Callback Busy Subscriber 707


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Hunt Groups 707 Night Service 718 Overlaid Ephone-dns

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How to Configure Call Coverage Features 724 SCCP: Configuring Call Hunt 725 SCCP: Verifying Call Hunt 726 SIP: Configuring Call Hunt 727 Enabling Call Pickup 729 SIP: Configuring GPickUp and PickUp Soft Key URIs 732 SCCP: Configuring Call-Waiting Indicator Tone 734 SCCP: Verifying Call-Waiting Indicator Tone 735 SCCP: Configuring Cancel Call Waiting 736 SIP: Enabling Call Waiting 738 SCCP: Configuring Ephone Hunt Groups 740 SCCP: Verifying Ephone Hunt Groups 746 Configuring Voice Hunt Groups 748 SCCP: Configuring Night Service 752 SCCP: Verifying Night Service 756 SCCP: Configuring Overlaid Ephone-dns 758 SCCP: Verifying Overlaid Ephone-dns 761 Configuration Examples for Call Coverage Features Call Hunt: Examples 762 Call Pickup: Examples 764 Call-Waiting Beep: Example 765 Call-Waiting Ring: Example 765 Hunt Group: Examples 765 Night Service: Examples 769 Overlaid Ephone-dns Examples 770 Where to Go Next776 762

Additional References 778 Related Documents 778 Technical Assistance 778 Feature Information for Call Coverage Features Configuring Caller ID Blocking Contents783 783 783 779

Restrictions for Caller ID Blocking

Information about Caller ID Blocking 783 Caller ID Blocking on Outbound Calls 784


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How to Configure Caller ID Blocking 784 SCCP: Blocking Caller ID For All Outbound Calls 784 SCCP: Blocking Caller ID From a Directory Number 785 Verifying Caller ID Blocking 787 Configuration Examples for Caller ID Blocking 788 Caller ID Blocking Code: Example 788 SCCP: Caller ID Blocking for Outbound Calls from a Directory Number: Example Additional References 788 Related Documents 788 Technical Assistance 789 Feature Information for Caller ID Blocking Configuring Conferencing Contents791 791 791 790

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Restrictions for Conferencing

Information About Conferencing 792 Conferencing Overview 792 Conferencing with Octo-Lines 792 Secure Conferencing Limitation 792 Ad Hoc Conferencing 793 Meet-Me Conferencing in Cisco Unified CME 4.1 and Later versions 794 Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 795 How to Configure Conferencing 797 Modifying the Default Configuration for Three-Party Ad Hoc Conferencing 798 SCCP: Configuring Conferencing Options on a Phone 799 SIP: Configuring Conferencing Options on a Phone 801 Verifying Three-Party Ad Hoc Conferencing 802 SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in Cisco Unified CME 4.1 and Later Versions 803 SCCP: Verifying Multi-Party Ad Hoc and Meet-Me Conferencing 817 SCCP: Configuring Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 817 Configuration Examples for Conferencing 825 Basic Conferencing: Example 825 End of Conference Options: Example 826 DSP Farm and Cisco Unified CME on the Same Router: Example 827 DSP Farm and Cisco Unified CME on Different Routers: Example 831 Where to Go Next840

Additional References 841 Related Documents 841Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

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Technical Assistance

841 842

Feature Information for Conferencing Configuring Directory Services Contents843 843

Information About Directory Services Local Directory 844 External Directory 844 Called-Name Display 844 Directory Search 844

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How to Configure Directory Services 845 Configuring Local Directory Service 845 SCCP: Defining a Name for a Directory Number 846 SCCP: Adding an Entry to a Local Directory 847 SCCP: Configuring External Directory Service 848 SCCP: Enabling Called-Name Display 851 Verifying Called-Name Display 852 SIP: Defining a Name for a Directory Number 853 SIP: Configuring External Directory Service 854 Verifying Directory Services 855 Configuration Examples for Directory Services Local Directory 856 Called-Name Display 857 Additional References 861 Related Documents 861 Technical Assistance 861 Feature Information for Directory Services Configuring Do Not Disturb Contents863 863 863 862 856

Information About Do Not Disturb SCCP: Do Not Disturb 863 SIP: Do Not Disturb 864

How to Configure Do Not Disturb 865 SCCP: Blocking Do Not Disturb 865 SCCP: Verifying Do Not Disturb 867 SIP: Configuring Do Not Disturb 867 Where to Go Next869 870

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Related Documents 870 Technical Assistance 870 Feature Information for Do Not Disturb Configuring Enhanced 911 Services Contents873 873 874 873 871

Prerequisites for Enhanced 911 Services Restrictions for Enhanced 911 Services

Information About Enhanced 911 Services 874 Overview of Enhanced 911 Services 875 Call Processing for E911 Services 877 Precautions for Mobile Phones 880 Planning Your Implementation of Enhanced 911 Services 881 Interactions with Existing Cisco Unified CME Features 883 How to Configure Enhanced 911 Services 886 Configuring the Emergency Response Location 886 Configuring Locations under Emergency Response Zones 888 Configuring Outgoing Dial Peers for Enhanced 911 Services 889 Configuring a Dial Peer for Callbacks from the PSAP 891 Assigning ERLs to Phones 893 Configuring Customized Settings 897 Using the Address Command for Two ELINS 899 Enabling Call Detail Records 899 Verifying E911 Configuration 900 Troubleshooting Enhanced 911 Services 902 Error Messages 902 Configuration Examples for Enhanced 911 Services 902 Enhanced E911 Services with Cisco Unified CME 4.2: Example 902 Enhanced E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode: Example Additional References 910 Related Documents 910 Technical Assistance 911 Feature Information for Enhanced 911 Services Configuring Extension Mobility Contents Restrictions913 913 913 912

904

Prerequisites for Configuring Extension Mobility914

Information About Configuring Extension Mobility

914


xxiii

Contents

Extension Mobility 914 Personal Speed Dials on an Extension Mobility Phone Cisco Unified CME Extension Mobility Enhancements Privacy on an Extension Mobility Phone 916 How to Enable Extension Mobility 916 Configuring Cisco Unified CME for Extension Mobility Configuring a Logout Profile for an IP Phone 920 Enabling an IP Phone for Extension Mobility 922 Configuring a User Profile 924 Configuration Examples for Extension Mobility 927 Logout Profile: Example 927 Enabling an IP Phone for Extension Mobility: Example User Profile: Example 928 Where to Go Next928

915 915

916

928

Additional References 929 Related Documents 929 Technical Assistance 929 Feature Information for Extension Mobility Configuring Feature Access Codes Contents931 931 931 930

Information About Feature Access Codes Feature Access Codes 932

How to Configure Feature Access Codes 933 SCCP: Enabling Feature Access Codes 933 Verifying Feature Access Codes 934 Configuration Examples for Feature Access Codes FAC: Example 935 Additional References 936 Related Documents 936 Technical Assistance 936 Feature Information for Feature Access Codes Configuring Forced Authorization Code (FAC) Contents939 937 939 935

Information About Forced Authorization Code 939 Forced Authorization Code Overview 939 How to Configure Forced Authorization Code 945 Enabling Forced Authorization Code (FAC) on LPCOR GroupsCisco Unified Communications Manager Express System Administrator Guide

945

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Defining Parameters for Authorization Package Additional References 950 Related Documents 950 Technical Assistance 950 Feature Information for Forced Authorization Code Configuring Fax Relay Contents953 953 954 953

948

951

Prerequisites for Fax Relay Restrictions for Fax Relay

Information About Fax Relay 954 Fax Relay and Equipment 954 Feature Design of Cisco Fax Relay

955

How to Configure Fax Relay 956 SCCP: Configuring Fax Relay 956 Verifying and Troubleshooting Fax Relay Configuration Configuration Examples for Fax Relay Fax Relay: Example 958 Additional References 958 Related Documents 958 Technical Assistance 959 Feature Information for Fax Relay Configuring Headset Auto-Answer Contents961 960 961 958

957

Information About Headset Auto-Answer 961 Auto-Answering Calls Using a Headset 962 Difference Between a Line and a Button 962 How to Configure Headset Auto-Answer 964 SCCP: Enabling Headset Auto-Answer 964 Verifying Headset Auto-Answer 965 Configuration Examples for Headset Auto-answer Additional References 966 Related Documents 966 Technical Assistance 966 Feature Information for Headset Auto-Answer Configuring Intercom Lines Contents969 969 967 965


xxv

Contents

Information About Intercom Lines 969 Intercom Auto-Answer Lines 970 Whisper Intercom 971 How to Configure Intercom Lines 972 SCCP: Configuring an Intercom Auto-Answer Line 972 SCCP: Configuring Whisper Intercom 974 SIP: Configuring an Intercom Auto-Answer Line 976 Configuration Examples for Intercom Lines Intercom Lines: Example 978 Where to Go Next978 978

Additional References 979 Related Documents 979 Technical Assistance 979 Feature Information for Intercom Lines Configuring Loopback Call Routing Contents981 981 981 980

Information About Loopback Call Routing Loopback Call Routing 981

How to Configure Loopback Call Routing 982 SCCP: Enabling Loopback Call Routing 982 Verifying Loopback Call Routing 986 Configuration Examples for Loopback Call Routing 986 Enabling Loopback Call Routing: Example 986 Additional References 987 Related Documents 987 Technical Assistance 987 Feature Information for Loopback Call Routing Configuring MLPP Contents989 989 989 989 988

Finding Feature Information Prerequisites for MLPP

Information About MLPP 990 Precedence 990 Preemption 991 DSN Dialing Format 993 MLPP Service Domains 995 MLPP Indication 996Cisco Unified Communications Manager Express System Administrator Guide

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Contents

MLPP Announcements 997 Automatic Call Diversion (Attendant Console)

998

How to Configure MLPP 999 Enabling MLPP Service Globally in Cisco Unified CME 999 Enabling MLPP Service on SCCP Phones 1001 Enabling MLPP Service on Analog FXS Ports 1005 Configuring an MLPP Service Domain for Outbound Dial Peers Configuring MLPP Options 1008 Troubleshooting MLPP Service 1012 Additional References 1012 Related Documents 1012 Standards 1013 MIBs 1013 RFCs 1013 Technical Assistance 1013 Feature Information for MLPP Configuring Music on Hold Contents1015 1015 1015 1014

1007

1015

Prerequisites for Music on Hold Restrictions for Music on Hold

Information About Music on Hold 1016 Music on Hold Summary 1016 Music on Hold 1017 Music on Hold from a Live Feed 1017 Multicast MOH 1018 Music on Hold for SIP Phones 1018 Music On Hold Enhancement 1019 Caching MOH Files for Enhanced System Performance

1019

How to Configure Music on Hold 1020 Configuring Music on Hold from an Audio File 1020 Examples 1023 Configuring Music on Hold from a Live Feed 1023 Configuring Music on Hold Groups to Support Different Media Sources Assigning a MOH Group to a Directory Number 1033 Assigning a MOH Group to all Internal Calls (SCCP Only) 1035 Configuring Buffer Size for MOH Files 1036 Verifying MOH File Caching 1038 Verifying Music on Hold Group Configuration 1039

1029


xxvii

Contents

Additional References 1041 Related Documents 1041 Technical Assistance 1041 Feature Information for Music on Hold Configuring Paging Contents1043 1043 1043 1042

Information About Paging Audio Paging 1043

How to Configure Paging 1045 SCCP: Configuring a Simple Paging Group 1045 SCCP: Configuring a Combined Paging Group 1046 Verifying Paging 1049 Configuration Examples for Paging Where to Go Next1052 1049

Additional References 1052 Related Documents 1052 Technical Assistance 1052 Feature Information for Paging Configuring Presence Service Contents1055 1055 1055 1053 1055

Prerequisites for Presence Service Restrictions for Presence Service

Information About Presence Service 1056 Presence Service 1056 BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing Device-Based BLF Monitoring 1059 Phone User Interface for BLF-Speed-Dial 1060 How to Configure Presence Service 1060 Enabling Presence for Internal Lines 1061 Enabling a Directory Number to be Watched 1062 SCCP: Enabling BLF Monitoring for Speed-Dials and Call Lists 1064 SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists 1067 Enabling BLF-Speed-Dial Menu 1069 Configuring Presence to Watch External Lines 1070 Verifying Presence Configuration 1072 Troubleshooting Presence 1074 Configuration Examples for Presence1076

1058


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Contents

Presence in Cisco Unified CME: Example Additional References 1079 Related Documents 1079 Technical Assistance 1080 Feature Information for Presence Service Configuring Ring Tones Contents1083 1083 1081

1076

Information About Ring Tones 1083 Distinctive Ringing 1084 Customized Ring Tones 1084 On-Hold Indicator 1084 How to Configure Ring Tones 1085 SCCP: Enabling Distinctive Ringing 1085 SCCP: Enabling Customized Ring Tones 1086 SCCP: Enabling On-Hold Indicator 1088 SIP: Enabling Distinctive Ringing 1089 Configuration Examples for Ring Tones 1090 Distinctive Ringing for Internal Calls: Example On-Hold Indicator: Example 1090 Additional References 1091 Related Documents 1091 Technical Assistance 1091 Feature Information for Ring Tones1092 1093 1090

Configuring Single Number Reach (SNR) Contents1093

Information About Single Number Reach Single Number Reach 1093 SNR Enhancements 1095

1093

How to Configure Single Number Reach 1095 SCCP: Configuring Single Number Reach 1096 SCCP: Configuring Single Number Reach Enhancements Additional References 1102 Related Documents 1102 Technical Assistance 1103 Feature Information for Single Number Reach1104

1100


xxix

Contents

Customizing Soft Keys Contents1105

1105

Information About Soft Keys 1105 Soft Keys on IP Phones 1106 Account Code Entry 1107 Hookflash Soft Key 1108 Feature Blocking 1108 Feature Policy Softkey Control 1109 Immediate Divert for SIP IP Phones 1109 Programmable Line Keys (PLK) 1110 How to Customize Soft Keys 1112 SCCP: Modifying Soft-Key Display 1112 SIP: Modifying Soft-Key Display 1115 Verifying Soft-Key Configuration 1118 Enabling Flash Soft Key 1119 Verifying Flash Soft-Key Configuration 1120 Configuring Feature Blocking 1120 Verifying Feature Blocking 1122 SIP: Configuring Immediate Divert (iDivert) Soft Key 1122 SCCP: Configuring Service URL Button on a Line Key 1125 SIP: Configuring Service URL Button on a Line Key 1126 SCCP: Configuring Feature Button on a Line Key 1128 SIP: Configuring Feature Button on a Line Key 1129 Configuration Examples for Soft-Keys 1131 Modifying Soft-Key Display: Example 1132 Modifying the HLog Soft Key for Ephone Hunt Groups: Example 1132 Enabling Flash Soft Key for PSTN Calls: Example 1132 Park and Transfer Blocking: Example 1133 Conference Blocking: Example 1133 Immediate Divert (iDivert) Configuration: Example 1133 SCCP: Configuring URL Buttons on a Line Key: Example 1134 SIP: Configuring URL Buttons on a Line Key: Example 1134 SCCP: Configuring Feature Button on a Line Key: Example 1134 SIP: Configuring Feature Button on a Line Key: Example 1134 Where to Go Next1135

Additional References 1135 Related Documents 1135 Technical Assistance 1135 Feature Information for Soft Keys1136


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Contents

Configuring Speed Dial Contents1137

1137

Information About Speed Dial 1137 Speed Dial Summary 1138 Speed Dial Buttons and Abbreviated Dialing 1139 Bulk-Loading Speed Dial Numbers 1139 Monitor-Line Button for Speed Dial 1140 DSS (Direct Station Select) Service 1141 Phone User-Interface for Speed Dial and Fast Dial 1141 How to Configure Speed Dial 1142 Enabling a Local Speed Dial Menu 1142 SCCP: Enabling DSS Service 1144 SCCP: Enabling a Personal Speed Dial Menu 1145 SCCP: Defining Speed-Dial Buttons and Abbreviated Dialing 1146 SCCP: Enabling Bulk-Loading Speed-Dial 1148 SCCP: Verifying Bulk Speed-Dial Parameters 1149 SCCP: Enabling User Interface for Speed-Dial and Fast-Dial 1150 SIP: Defining Speed-Dial Buttons 1151 SIP: Configuring a Personal Speed-Dial Menu 1152 Configuration Examples for Speed Dial 1154 Enabling a Local Speed Dial Menu: Example 1154 Personal Speed Dial Menu: Example 1155 Speed-Dial Buttons and Abbreviated Dialing: Example 1155 Bulk-Loading Speed Dial: Example 1155 Speed-Dial and Fast-Dial User Interface: Example 1156 Where to Go Next1156

Additional References 1156 Related Documents 1156 Technical Assistance 1157 Feature Information for Speed Dial1158 1159

Configuring Video Support for SCCP-Based Endpoints Contents1159

Prerequisites for Video Support for SCCP-Based Endpoints Restrictions for Video Support for SCCP-Based Endpoints Information About Video Support for SCCP-Based Endpoints Video Support Overview 1162 SIP Trunk Video Support for SCCP Endpoints 1162 Matching Endpoint Capabilities 1163

1159 1160 1161


xxxi

Contents

Retrieving Video Codec Information 1163 Call Fallback to Audio-Only 1163 Call Setup for Video Endpoints 1163 Flow of the RTP Video Stream 1164 How to Configure Video for SCCP-Based Endpoints 1165 SCCP: Enabling Support for Video Streams Across H.323 Networks SCCP: Enabling System-Level Video Capabilities 1166 SCCP: Enabling Video Capabilities on a Phone 1167 Verifying Video Support for SCCP-Based Endpoints 1169 Troubleshooting Video Support for SCCP-Based Endpoints 1169 Where to Go Next1170 1165

Additional References 1170 Related Documents 1170 Technical Assistance 1171 Feature Information for Video Support for SCCP-Based Endpoints Configuring SSL VPN Client for SCCP IP Phones Contents1173 1173 1172

Information About SSL VPN Client for SCCP IP Phones 1173 SSL VPN Client Support on SCCP IP Phones 1174 How to Configure SSL VPN Client on SCCP IP Phones 1175 Basic Configuration on Cisco Unified CME 1175 Configuring Cisco Unified CME as CA Server 1181 Verifying Phone Registration and Phone Load 1185 Configuring ASA (Gateway) for SSL VPN 1185 Configuring VPN Group and Profile on Cisco Unified CME 1189 Associating VPN Group and Profile to SCCP IP Phone 1191 Configuring Alternate TFTP Address on Phone 1194 Registering Phone from a Remote Location 1194 Configuration Examples for SSL VPN Feature 1195 VPN-Group and VPN-Profile Configuration on Cisco Unified CME: Example 1195 Associating VPN-Group and VPN-Profile to SCCP IP Phones: Example 1196 Additional References 1197 Related Documents 1197 Technical Assistance 1197 Feature Information for SSL VPN Feature Modifying Cisco Unified IP Phone Options Contents1199 1198 1199


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Contents

Information About Cisco Unified IP Phone Options 1199 Customized Background Images for Cisco Unified IP Phone 7970 1200 Fixed Line/Feature Buttons for Cisco Unified IP Phone 7931G 1200 Header Bar Display 1200 Phone Labels 1200 Programmable Vendor Parameters for Phones 1201 Push-to-Talk 1201 System Message Display 1202 URL Provisioning for Feature Buttons 1202 Customized Button Layout 1203 Customized Phone User Interface Services 1204 How to Configure Cisco Unified IP Phone Options 1205 SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G 1206 Configuring Button Layout on SCCP Phones 1208 Configuring Button Layout on SIP Phones 1210 SIP: Configuring Service URL Button on a Line Key 1212 SCCP: Configuring Service URL Button on a Line Key 1214 SIP: Configuring Feature Button on a Line Key 1216 SCCP: Configuring Feature Button on a Line Key 1218 Blocking Local Services on Phone User Interface 1220 SCCP: Modifying Header Bar Display 1221 SIP: Modifying Header Bar Display 1223 Verifying Header Bar Display 1224 Troubleshooting Header Bar Display 1224 SCCP: Creating Labels for Directory Numbers 1225 SIP: Creating Labels for Directory Numbers 1226 Verifying Labels 1227 SCCP: Modifying System Message Display 1228 Verifying System Message Display 1229 Troubleshooting System Message Display 1229 SCCP: Provisioning URLs for Feature Buttons 1230 SIP: Provisioning URLs for Feature Buttons 1231 Troubleshooting URL Provisioning for Feature Buttons 1233 SCCP: Modifying Vendor Parameters for All Phones 1233 SCCP: Modifying Vendor Parameters For a Specific Phone 1234 Troubleshooting Vendor Parameter Configuration 1236 SCCP: Configuring One-Way Push-to-Talk on Cisco Unified Wireless IP Phones Configuration Examples for Cisco Unified IP Phone Options Text Labels for Ephone-dns: Example 1239 Phone Header Bar Display: Example 12391238

1236


xxxiii

Contents

System Text Message Display: Example 1239 System File Display: Example 1239 URL Provisioning for Directories, Services, and Messages Buttons: Example 1239 Programmable VendorConfig Parameters: Example 1240 Push-to-Talk (PTT) on Cisco Unified Wireless IP Phones in Cisco Unified CME: Example Additional References 1241 Related Documents 1241 Technical Assistance 1241 Feature Information for Cisco Unified IP Phone Options Creating Templates Contents1243 1243 1242

1240

Information About Templates 1243 Phone Templates 1243 Ephone-dn Templates 1244 How to Configure Templates 1244 SCCP: Enabling Ephone Templates 1244 SCCP: Enabling Ephone-dn Templates 1246 SCCP: Verifying Templates 1247 SIP: Creating and Applying Templates to SIP Phones

1248

Configuration Examples for Creating Templates 1250 Using Ephone Template to Block The Use of Park and Transfer Soft Keys Using Ephone-dn Template to Set Call Forwarding 1251 Where to Go Next1251

1250

Additional References 1251 Related Documents 1251 Technical Assistance 1252 Feature Information for Creating Templates1253 1255

Configuring Interoperability with Cisco Unified CCX Contents1255

Information About Interoperability with Cisco Unified CCX

1256

How to Configure Interoperability with Cisco Unified CCX 1258 Enabling Interoperability with Cisco Unified CCX 1258 SCCP: Identifying Agent Directory Numbers in Cisco Unified CME for Session Manager Verifying Registrations and Subscriptions in Cisco Unified CME 1263 Re-creating a Session Manager in Cisco Unified CME 1263 Reconfiguring a Cisco CRS Route Point as a SIP Endpoint 1264 Configuration Examples for Interoperability with Cisco Unified CCXCisco Unified Communications Manager Express System Administrator Guide

1261

1267

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Contents

Where to Go Next

1276

Additional References 1277 Related Documents 1277 Technical Assistance 1277 Feature Information for Interoperability with Cisco Unified CCX Configuring CTI CSTA Protocol Suite Contents1279 1280 1279 1278

Information About CTI CSTA Protocol Suite CTI CSTA in Cisco Unified CME 1280 CTI Session 1280 Supported Services and Events 1281

How to Configure CTI CSTA Protocol Suite 1281 Enabling CTI CSTA in Cisco Unified CME 1282 Creating a Session Manager 1285 Configuring a Number or Device for CTI CSTA Operations 1287 Clearing a Session Between a CTSA Client Application and Cisco Unified CME Configuration Examples for CTII CSTA Protocol Suite 1291 MOC Client: Example 1292 CSTA Client Application Requiring a Session Manager: Example Additional References 1298 Related Documents 1298 Standards 1298 MIBs 1298 RFCs 1298 Technical Assistance 1299 Feature Information for CTI CSTA Protocol Suite Configuring SRST Fallback Mode Contents1301 1301 1302 1301 1300

1291

1294

Prerequisites for SRST Fallback Mode Restrictions for SRST Fallback Mode

Information About SRST Fallback Mode 1302 SRST Fallback Mode Using Cisco Unified CME 1302 Prebuilding Cisco Unified CME Phone Configurations 1306 Autoprovisioning Directory Numbers in SRST Fallback Mode How to Configure SRST Fallback Mode 1306 Enabling SRST Fallback Mode 1307 Verifying SRST Fallback Mode 1310

1306


xxxv

Contents

Prebuilding Cisco Unified CME Phone Configurations Modifying Call Pickup for Fallback Support 1311

1311

Configuration Examples for SRST Fallback Mode 1312 Enabling SRST Mode: Example 1313 Provisioning Directory Numbers for Fallback Support: Example Configuring Templates for Fallback Support: Example 1315 Enabling Hunt Groups for Fallback Support: Example 1315 Modifying Call Pickup for Fallback Support: Example 1315 Prebuilding DNs: Example 1316 Additional References 1316 Related Documents 1316 Technical Assistance 1316 Feature Information for SRST Fallback Mode Configuring VRF Support Contents1319 1320 1321 1319 1319 1317

1314

Finding Feature Information

Prerequisites for Configuring VRF Support Restrictions for Configuring VRF Support Information About VRF Support 1322 VRF-Aware Cisco Unified CME 1322

How to Configure VRF Support 1322 Creating VRF Groups 1323 Adding Cisco Unified CME Phones to a VRF Group

1324

Configuration Examples for Configuring VRF Support 1327 Mapping IP Address Ranges to VRF Using DHCP: Example VRF-Aware Hardware Conferencing: Example 1328 Cisco Unity Express on Global Voice VRF: Example 1329 Additional References 1329 Related Documents 1329 Standards 1329 MIBs 1330 RFCs 1330 Technical Assistance 1330 Feature Information for VRF Support Configuring the XML API Contents1333 1333 1333 1331

1327

Information About XML API


xxxvi

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Contents

XML API Definition 1333 XML API Provision Using IXI 1334 XML API for Cisco Unified CME 1334 Target Audience 1334 Prerequisites 1334 Information About the XML API 1334 Examples 1337 How to Configure XML API 1372 Defining XML Transport Parameters 1373 Defining XML Application Parameters 1374 Defining Authentication for XML Access 1375 Defining XML Event Table Parameters 1377 Troubleshooting the XML Interface 1378 Configuration Examples for XML API 1378 XML Transport Parameters: Example 1378 XML Application Parameters: Example 1378 XML Authentication: Example 1379 XML Event Table: Example 1379 Where to Go Next1379

Additional References 1379 Related Documents 1379 Technical Assistance 1380 Feature Information for XML API1381


xxxvii

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xxxviii

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FEATURE

MAP

Numerics 911 Services 853

A Abbreviated Dialing Speed Dial 1092 Account Code Entry 1067 Ad Hoc Conferencing 771 Adding Directory Entries 823 After-Hours Call Blocking 537 After-Hours Toll Bar 537 Agent Availability, Hunt Groups 694 Analog Phone Support 206 API, XML 1237 Assigning a MOH Group to a Directory Number 999 Assigning a MOH Group to all Internal Calls 1001 ATA (Cisco Analog Telephone Adapters) 139 Audio Paging 1009 Authentication, Phone 445 Auto-Answer, Headset 927 Autoconfiguration of VG2xx 152 Automatic Agent Status Not-Ready, Ephone Hunt Groups 694 Automatic Line Selection 515 Auto-Registration Blocking 119

BLF notification 1021 Blocking Call Transfer 616 Blocking Caller ID 763 Blocking Call-Park 560 Blocking Calls Based on Date and Time 537 Blocking Features 537, 1065 Blocking Local Directory 823 Blocking, Automatic Registration 119 Bulk-Loading Speed-Dial Numbers 1084 Busy Timeout 101

C Call Blocking Based on Date and Time 537 Call Blocking Override 537 Call Forwarding 614 Call Forwarding Support 613 Call History 22 Call Hold 1047 Call Hunt 683 Call Park 555 Call Pickup 684 Call Restrictions 573 Call Transfer 613 Call Transfer Blocking 616 Call Transfer Recall 617 Call Transfer Support 613 Call Waiting 686 Call Waiting for Overlaid Ephone-dns 700 Callback Busy Subscriber 687 Called-Name Display 823 Caller ID Blocking 763 Call-Park Blocking 560 Call-Park Redirect 560 Call-Waiting Beep 686 Call-Waiting Ring 687 Cancel Call Waiting 687 CBarge 521

B Backup Router 101 Barge 521 Billing Records 22 Blast Hunt Group 693 BLF for Phone 139 BLF for Phone Line 139


xxxix

Index

CDRs (Call Detail Records) 22 Channel Huntstop 683 Cisco IP Communicator 139 Cisco Unified CME TAPI Enhancement 272 Cisco Unified CME Usability Enhancement 307 Cisco Unity Express AXL Enhancement 401, 408 Conference Gain Control 773 Conference Initiator Drop-Off Control 771 Conferencing 771 Configuration Files 103, 261 Configuring Buffer Size for MOH Files 1002 Configuring IP Phones in IPv4, IPv6, or Dual Stack mode 107 Configuring IPv6 Source Address for SCCP IP Phones 109 Configuring Music on Hold Groups to Support Different Media Sources 995 CTI CSTA Protocol Suite 1183 Customized Background Images 1119 Customizing Feature Buttons 1119

DTMF Relay for SIP Trunks 90 Dynamic Membership, Ephone Hunt Groups 694

E Emergency Services 853 End-of-Conference Options 773 Enhanced 911 Services 853 Ephone Hunt Group Agent Availability Options 694 Ephone Hunt Groups 687 Ephone-dn Overview 139 Ephone-dn, Overlaid 700 Ephone-Type Templates 157 Extension Assigner 229 Automatic Sysnchronization 229 Extension Mobility 893 Automatic Clear Call History 895 Automatic Logout 895 Privacy 896 Externally Stored Configuration Files 103, 261

D Dedicated Call-Park Slots 558 Dedicated FXO Trunk Lines 139 DHCP Setup 53 Dial Plans, SIP 139 Dial Tone, Secondary 283 Dial-Peer Preference 683 Differentiated Services Code Point (DSCP) 102 Directed Call Park 558 Directed Call Pickup 684 Directories 823 Directory Disable 823 Display Called-Name 823 Phone Header Bar 1119 Phone System Message 1119 Distinctive Ringing 1047 Do Not Disturb (DND) 843 DSP Farms 334 DSS (Direct Station Select) 618, 1087 DTMF Integration Patterns for Voice Mail 422 DTMF Relay for H.323 Networks 89 F FAC (feature access code) 911 Fax Relay 919 Feature Blocking 1065 Feature Buttons,URL Provisioning 1119 Feature Control 1065 Feature Ring 843 Files, Configuration 261 Fixed Line/Feature Button Set 1119 Flash Soft Key 1065 Forwarding 613 Forwarding Support 613 FXO Hookflash 1065 FXO Lines, Dedicated 139 FXS Ports 206

G G.722-64K codec 150


xl

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Index

Group Call Pickup 684

H Hairpin Call Routing 622 Hardware-Based Conferencing 771 Header Bar Display 1119 Headset Auto-Answer 927 Hold 1047 Hold Notification 1048 Hookflash, FXO 1065 Hunt Groups 687 Huntstop, Channel 683

Line Selection, Automatic 515 Live Record 408 Local Directory 823 Local Group Pickup 684 Locale Installer 305 Locales, Multiple 307 Locales, Network and User 305 Logical Partitioning Class of Restriction 573 Longest-Idle Ephone Hunt Groups 692 Loopback Call Routing 947 LPCOR 573

M Mailbox Selection Policy 410 Media Encryption 445 Meet-Me Conferencing 771 MLPP 955 Monitor Mode 139 Monitor-Line Speed Dial 1086 MTP (Media Termination Point) 155 Multi-party Conferencing Enhancements 771 Music on Hold (MOH) 981 MWI Line Selection 401 MWI Prefix Specification for SIP Voice Mail 435

I iLBC codec 150 Intercom Lines 935 Interdigit Timeout 101 International Languages and Tones 305 Interoperability with Unified CCX 1159 IP-STE Phone 153

J Join Ephone Hunt Groups 694 N Network Locales 305 Network Time Protocol 75, 101, 129 Night Service 698

K Keep-Conference Options 773 Key System 20, 187 Keyswitch 20, 187 KPML 139

O Octo-Line Directory Numbers 143 one-way Push-to-Talk 1119 On-hold Notification 1048 Out-of-Dialog REFER 75 Overlaid Ephone-dns 700 Overlaid Ephone-dns Rollover Buttons 704

L Labels, Phone 1119 Languages and Tones 305 Leave Ephone Hunt Groups 694 Line Selection for MWI 401


xli

Index

P Paging 1009 Parallel Hunt Groups 693 Park 555 Park Reservation Groups 558 PBX System 20, 158 Peer Ephone Hunt Groups 691 Per-Phone Configuration Files 103, 262 Personal Speed Dial 1084 Phone Authentication 445 Phone Display Called-Name 823 Header Bar 1119 System Message 1119 Phone Feature Buttons, Customizing 1119 Phone Header Bar Display 1119 Phone Labels 1119 Phone Screen, Customized Background Images 1119 Phone Soft Keys 1065 Phones Analog 139 Remote Teleworker 154 Pickup Groups 684 Presence 1021 Privacy 521 Privacy on Hold 521 Programmable Vendor Parameters 1119 PTT 1119 Push-to-Talk 1119

Ringing Timeout 101 Ringing, Distinctive 1047 Rollover Buttons for Overlaid Ephone-dns 704

S SCCP Controlled Analog (FXS) Ports 206 Secondary Dial Tone 283 Secondary Router 101 Secure IP Phone 153 Security 445 Selective Call Forwarding 614 Sequential Ephone Hunt Groups 690 Session Transport Protocol 139 Shared Lines (Exclusive) 146 Shared Lines (SIP) 144 Shared-line Overlay Ephone-dns 700 Silent Ring 681 Single Number Reach (SNR) 1057 SIP Dial Plans 139 SIP Supplementary Services, Disabling 628 SIP Trunks 75 Soft Keys 1065 Software-based Conferencing 771 Speed Dial Abbreviated Dialing 1092 Bulk Loading 1084 Local Speed Dial 1084 Monitor-Line Button 1086 Personal Speed Dial 1084 Phone User Interface 1087 Speed-Dial Buttons 1084 SRST Fallback Mode 1205 SRTP 445 System Message Display 1119 System-Defined Locales 305

Q QSIG Supplementary Services 613

R Redundant Router 101 Remote Teleworker Phones 154 Resetting Phones 271 Resetting TAPI Session 271 Restarting Phones 271

T Tandem Gateway 625 Teleworker Remote Phones 154 Timeouts 101 Toll Bar and Toll Bar Override 537


xlii

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Index

Toll Fruad Prevention 30 Tone, Secondary Dial 101 Transcoding Support 329 Transfer 613 Transfer Recall 617 Transfer to Voice Mail 408 Translation Rules and Profiles 283 Trunks, SIP 75

U URL Provisioning for Feature Buttons 1119 User-Defined Locales 305

V Vendor Configuration Parameters 1121 Verifying MOH File Caching 1004 Verifying Music on Hold Group Configuration 1005 VG224 206 VG2xx Autoconfiguration 152 Video Support 1105 Voice Hunt Groups 687 Voice Mail Integration 401 Voice Translation Rules and Profiles 283 VRF Support on Cisco Unified CME 1223

W Watch Mode 139 Whisper Intercom 937

X XML Application Programming Interface 1237 XML Configuration Files 53


xliii

Index


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Cisco Unified CME Features RoadmapLast Updated: November 05, 2010

This roadmap lists the features documented in the Cisco Unified Communications Manager Express System Administrator Guide and maps them to the modules in which they appear.Feature and Release Support

Table 1 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature. Only features that were introduced or modified in Cisco Unified CME 4.0 or a later version appear in the table. Not all features may be supported in your Cisco Unified CME software version. To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.Table 1 Supported Cisco Unified CME Features

Version 8.5

Feature Name Customized Button Layout

Feature Description

Where Documented

Cisco Unified CME 8.5

Allows you to customize the display order of various button Configuring Button types on a phone using the button layout feature. The button Layout on SCCP Phones layout feature allows you to customize the display of the Configuring Button following button types: Layout on SIP Phones Line buttons

Speed Dial buttons BLF Speed Dial buttons Feature Buttons ServiceURL buttons


1

Cisco Unified CME Features Roadmap

Table 1

Supported Cisco Unified CME Features (continued)

Version

Feature Name Customized Phone User Interface Services

Feature Description

Where Documented

Allows to customize the availability of individual service Customized Phone User items such as Extension Mobility, My Phone Apps, and Interface Services Single Number Reach (SNR) on a phones user interface by assigning individual service item to a button using the Programmable Line Key (PLK) url-button configuration. Allows to present a phone number in + E.164 telephone numbering format. E.164 is an International Telecommunication Union (ITU-T) recommendation that defines the international public telecommunication numbering plan used in the PSTN and other data networks. E.164 Enhancements

E.164 Enhancements

Enhancement to Voice Hunt Group Restriction

Allows you to ignore the timeout value for voice hunt group Enhancement to Voice member and the call forward no answer timer when call Hunt Group Restriction forward no answer (CFNA) command is configured in a voice hunt group. Allows you to control softkeys on the Cisco Unified SIP IP Feature Policy Softkey Phones 8961, 9951, and 9971 using the feature policy Control template. The feature policy template allows you to enable and disable a list of feature softkeys on Cisco Unified SIP IP Phones 8961, 9951, and 9971. Allows you to manage call access and call accounting Configuring Forced through the Forced Authorization Code (FAC) feature. The Authorization Code FAC feature regulates the type of call a certain caller may place and forces the caller to enter a valid authorization code on the phone before the call is placed. FAC allows you to track callers dialing non-toll-free numbers, long distance numbers, and also for accounting and billing purposes. Allows you to immediately divert a call to a voice messaging SIP: Configuring system. You can divert a call to a voice messaging system by Immediate Divert pressing the iDivert soft key on Cisco Unified SIP IP phones (iDivert) Soft Key with voice messaging systems (Cisco Unity Express or Cisco Unity) such as, 7940, 7040G, 7960 G, 7945, 7965, 7975, 8961, 9951, and 9971. Media flow around feature eliminates the need to terminate SIP: Enabling Media RTP and re-originate on Cisco Unified CME which reduces Flow Mode on SIP media switching latency, and this increases the call handling Trunks capacity for Cisco Unified CME SIP trunk.

Feature Policy Softkey Control

Forced Authorization Code

Immediate Divert for SIP Phones

Media Flow Around Support for SIP-SIP Trunk Calls( done added in cmesystm chapter)

Overlap Dialing Support Enables overlap dialing on SCCP and SIP IP phones such as, Overlap Dialing Support for SIP and SCCP IP 7942, 7945, 7962, 7965, 7970, 7971, and 7975. for SIP and SCCP IP Phones Phones Park Monitor Allows you to park a call and monitor the status of the parked Park Monitor call until the parked call is retrieved or abandoned. When a Cisco Unified SIP IP Phone 8961, 9951, or 9971 parks a call using the park soft key, the park monitoring feature monitors the status of the parked call.


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Version

Feature Name

Feature Description

Where Documented Enabling BLF-Speed-Dial Menu

Phone User Interface for Allows the extension mobility (EM) users to configure BLF-Speed-Dial dn-based Busy Lamp Field (BLF)-speed-dial settings directly on the phone through the Services feature button. BLF-speed-dial settings are added or modified (changed or deleted) on the phone using a menu available with the Services button. Programmable Line Keys (PLK) Allows you to program feature buttons or URL services button on phones line keys. You can configure line keys as line buttons, speed dials, BLF speed dials, feature buttons, and url buttons. Adds enhanced Single Number Reach feature for Cisco Unified CME:

Programmable Line Keys (PLK)

SNR Enhancements

Hardware Conference Call Park, Call Pickup, and Call Retrieval Answer Too Soon Timer SNR Phone Stops Ringing After Mobile Phone Answers

SCCP: Configuring Single Number Reach Enhancements

SSL VPN Client Support Enables Secure Sockets Layer (SSL) Virtual Private Configuring SSL VPN on SCCP IP Phones Network (VPN) on SCCP IP phones such as 7945, 7965, and Client for SCCP IP 7975. Phones XML API for Cisco Unified CMECisco Unified CME 8.1

Adss support for eXtensible Markup Language (XML) Application Programming Interface (API). Enables Toll Fraud Prevention on Cisco Unified CME to secure the Cisco Unified CME system against potential toll fraud exploitation by unauthorized users.

XML API for Cisco Unified CME Configuring Toll Fraud Prevention

8.1

Toll Fraud Prevention

Enhancements to SIP Phone Configuration

Allows to verify SIP phone registration process, remove Cisco Unified CME global registration parameters, and display details on phones Commands: show that attempted to register with Cisco Unified CME and fail. presence global through subnet. Adds support for new SCCP IP phones 6901 and 6911. Ephone-Type Parameters for Supported Phone Types

Support for Cisco Unified 6901 and 6911 SCCP IP Phones


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Version 8.0

Feature Name Cancel Call Waiting CTI CSTA Protocol Suite

Feature Description Enables an SCCP phone user to disable Call Waiting for a call they originate.

Where Documented Configuring Call-Coverage Features

Cisco Unified CME 8.0(1)

Allows computer-based CSTA client applications, such as a Configuring CTI CSTA Microsoft Office Communicator (MOC) client, to monitor Protocol Suite and control the Cisco Unified CME system to enable programmatic control of SCCP telephony devices registered in Cisco Unified CME. Adds IPv6 support for SCCP phones. SCCP Phones can interact with and support any SCCP devices that support IPv4 only or both IPv4 and IPv6 (dual-stack). Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode

IPv6 Support for SCCP Endpoints Logical Partitioning Class of Restriction (LPCOR) MLPP enhancements

Enables a single directory number on an IP or analog phone Call Restriction that is registered to Cisco Unified CME to connect to both Regulations PSTN and VoIP calls according to restrictions specified by Telecom Regulatory Authority of India (TRAI) regulations. Adds enhanced Multilevel Priority and Preemption (MLPP) Configuring MLPP features for Cisco Unified CME including:

Additional MLPP announcements for isolated code (ICA), unauthorized precedence level (UPA), loss of C2 features (LOC2), and vacant code (VCA) Multiple service domains for the Defense Switched Network (DSN) and Defense Red Switched Network (DRSN) Route codes and service digits in dialing formats Support for supplementary services, such as Three-Way Conferencing, Call Pickup, and Cancel Call Waiting on Analog FXS ports Configuring Music on Hold Groups to Support Different Media Sources Secure IP Phone (IP-STE) Support

Music On Hold Enhancement Secure IP Phone (IP-STE) Support

Adds support for Music on Hold from different media sources. Adds support for secure IP Phone, IP-STE.


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Version 7.1

Feature Name Autoconfiguration of Cisco VG202, VG204, and VG224

Feature Description Allows you to automatically configure the Cisco VG202, VG204, and VG224 Analog Phone Gateway from Cisco Unified CME.

Where Documented Configuring Phones to Make Basic Calls Configuring Barge and Privacy Configuring Presence Service


Barge and cBarge for SIP Enables phone users to join a call on a SIP shared-line phones directory number. BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing BLF Monitoring of Devices Busy Trigger and Channel Huntstop for SIP Phones Provides Busy Lamp Field (BLF) indicators for directory numbers that becomes DND-enabled, or are configured as call-park slots, paging numbers, or conference numbers.

Supports device-based BLF monitoring, allowing a watcher Configuring Presence to monitor the status of a phone, not only a line on the phone. Service Provides a busy trigger and channel huntstop for directory numbers on SIP phones to prevent incoming calls from overloading the phone. Configuring Phones to Make Basic Calls Configuring Call Park

Call Park Enhancements Adds Call Park features for SIP phones and enhances the Directed Call Park feature. Call Pickup Enhancements DND Enhancement for SIP phones DSCP

Adds Call Pickup features for SIP phones and enables users Configuring to perform Directed Call Pickup using the GPickUp soft key. Call-Coverage Features Configuring Do Not Modifies DND behavior so that the SIP phone flashes an alert to visually indicate an incoming call instead of ringing Disturb and the call can be answered if desired. Supports Differentiated Services Code Point (DSCP) packet Configuring marking for Cisco Unified IP phones. System-Level Parameters Enables phone users to block other users from seeing call information or barging into a call on a SIP shared-line directory number. Adds shared-line directory numbers for SIP phones. Configuring Barge and Privacy Configuring Phones to Make Basic Calls

Privacy for SIP phones

Shared-Line Directory Numbers Single Number Reach (SNR)

Enables users to answer incoming calls on their desktop Configuring Single IP phone or at a remote destination, such as a mobile phone. Number Reach (SNR) Configuring Video Support for SCCP-Based Endpoints Configuring Intercom Lines

SIP Trunk Video Support Supports video calls between SCCP endpoints across for SCCP Endpoints different Cisco Unified CME routers connected through a SIP trunk. Supports H.264 codec for video calls. Whisper Intercom Provides a one-way voice path from the caller to the called party, regardless of whether the called party is busy or idle. The called phone automatically answers in speakerphone mode.


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Version 7.0(1)

Feature NameNote

Feature Description

Where Documented


Cisco Unified CME 7.0 includes the same features as Cisco Unified CME 4.3, which is renumbered to align with Cisco Unified Communications versions.

Cisco Unified CME Usability Enhancement

Enhanced load command automatically creates TFTP How to Configure bindings if cnf location is router flash memory or router System-Level slot 0 memory. Parameters SCCP: Upgrading or Downgrading Phone Firmware Between Versions

Locale installer that supports a single procedure for all SCCP IP phones. Automatically creates the required TFTP aliases for localization. Backward compatibility with the configuration method in Cisco Unified CME 7.0 and earlier versions.

Configuring Localization Support

Cisco Unified CME TAPI Enhancement Cisco Unity Express AXL Enhancement

Cisco IOS command that disassociates and reestablishes a Resetting and Restarting TAPI session that is in frozen state or out of synchronization. Phones Cisco Unified CME and Cisco Unity Express passwords are Integrating Voice Mail automatically synchronized.

Cisco Unified IP Phones SCCP support was added for the following phone type: Cisco Unified Wireless IP Phone 7925

Cisco Unified Communications Manager Express 7.0/4.3 Supported Firmware, Platforms, Memory, and Voice Products Configuring VRF Support

VRF Support on Cisco Unified CME

Support for conferencing, transcoding, and RSVP components in Cisco Unified CME through a VRF; also allows soft phones and TAPI clients in data VRF resources to communicate with phones in a VRF voice gateway.

Cisco Unified CME 7.0/4.3


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Version 7.0/4.3

Feature Name Autoprovisioning Directory Numbers in SRST Fallback Mode Barge

Feature Description

Where Documented

Allows you to specify whether Cisco Unified CME in SRST Configuring SRST Fallback mode creates octo-line or dual-line directory Fallback Mode numbers for ephone-dns that are learned automatically from the ephone configuration. Enables phone users to join a call on a shared octo-line directory number by pressing the Cbarge soft key and converting the call to an ad hoc conference. Configuring Barge and Privacy

Call Transfer Recall Cisco 3200 Series Mobile Access Router

Enables a transferred call to return to the phone that initiated Configuring Call the transfer if the destination does not answer. Transfer and Forwarding Support for Cisco Unified CME on the Cisco 3200 Series Mobile Access Router was added.

Cisco Unified CME Overview Cisco Unified Communications Manager Express 7.0/4.3 Supported Firmware, Platforms, Memory, and Voice Products

Cisco Unified IP Phones SCCP support was added for the following phone types: Cisco Unified IP Phone 7915 Expansion Module Cisco Unified IP Phone 7916 Expansion Module Cisco Unified IP Conference Station 7937 Nokia E61 Cisco Unified IP Phone 7942G and 7945G Cisco Unified IP Phone 7962G and 7965G Cisco Unified IP Phone 7975G

SIP support was added for the following phones:

Consultative Transfer Enhancements

Modifies the digit-collection process for consultative call Configuring Call transfers. After a phone user presses the Transfer soft key for Transfer and Forwarding a consultative transfer, a new consultative call leg is created and the Transfer soft key is not displayed again until the dialed digits of the transfer-to number are matched to a transfer pattern and consultative call leg is in alerting state. Increases the number of entries supported in a search results Configuring Directory list from 32 to 240 when using the directory search feature. Services Adds support for the following:

Directory Search Enhancement Extension Mobility Enhancement

Automatic Logout, including: Configurable time-of-day timers for automatically

Configuring Extension Mobility

logging out all Extension Mobility users. Configurable idle-duration timer for logging out a

single user from an idle Extension Mobility phone.

Automatic Clear Call History when a user logs out from Extension Mobility. Configuring Phones to Make Basic Calls

Phone-Type Configuration Live Record

Allows you to dynamically add a new phone type to your configuration without upgrading your Cisco IOS software.

Enables IP phone users to record a phone conversation when Integrating Voice Mail Cisco Unity Express is the voice mail system.


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Version

Feature Name Maximum Ephones

Feature Description

Where Documented

The max-ephones command now sets the maximum number Configuring of SCCP phones that can register to Cisco Unified CME, System-Level without limiting the number that can be configured. This Parameters enhancement also expands the maximum number of phones that can be configured to 1000. Adds octo-line directory numbers that support up to eight Configuring Phones to active calls, both incoming and outgoing, on a single phone Make Basic Calls button. Unlike a dual-line directory number, an octo-line directory number can split its channels among other phones that share the directory number. Enables phone users to block other users from seeing call information or barging into a call on a shared octo-line directory number. Adds support for one-way Push-to-Talk (PTT) in Cisco Unified CME without requiring an external server to support the functionality. PTT is supported in firmware version 1.0.4 and later versions on Cisco Unified wireless IP phones with a thumb button. Configuring Barge and Privacy SCCP: Configuring One-Way Push-to-Talk on Cisco Unified Wireless IP Phones

Octo-Line Directory Numbers

Privacy

Push-to-Talk

Speed Dial/Fast Dial Phone User Interface

Allows IP phone users to configure their own speed-dial and Configuring Speed Dial fast-dial settings directly from the phone. Extension Mobility users can add or modify speed-dial settings in their user profile after logging in. Allows a phone user to transfer a caller directly to a voice-mail extension by pressing the TrnsfVM soft key. Supports the following Voice Hunt Group features:

Transfer to Voice Mail Voice Hunt-Group Enhancements

Integrating Voice Mail Configuring Call-Coverage Features

Call Forwarding to a Parallel Voice Hunt-Group (Blast Hunt Group). Call Transfer to a Voice Hunt-Group. Member of Voice Hunt-Group can be a SCCP phone, FXS analog phone, DS0-group, PRI-group, SIP phone, or SIP trunk.


4.2(1)

Call Blocking Enhancements Extension Assigner Synchronization

Adds support for selective call blocking on IP phones and PSTN trunk lines. Provides support for automatically synchronizing configuration changes to backup systems

Configuring Call Blocking Creating Phone Configurations Using Extension Assigner Accessing the Cisco Unified CME GUI

Extension Mobility Allows a phone user to use a name and password from an Phone User support in Extension Mobility profile to log into the Cisco Unified CME GUI Cisco Unified CME GUI for configuring personal speed dials on an Extension Mobility phone. Extension Mobility options in the GUI cannot be accessed from the System Administrator or Customer Administrator login screens.


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Version 4.2

Feature Name Enhanced 911 Services

Feature Description

Where Documented Configuring Enhanced 911 Services


Enables routing to the PSAP closest to the caller by assigning ERLs to zones. Allows customizing of E911 services by defining a default ELIN, designated number for callback, expiry time for Last Caller table, and syslog messages for emergency calls. Expands the E911 location information to include name and address. Uses templates to assign ERLs to a group of phones. Adds permanent call detail records.

Extension Mobility

Provides the benefit of phone mobility for end users by enabling the user to log into any local Cisco Unified IP phone that is enabled for extension mobility. Enables interoperability between Cisco Unified CME and Cisco Customer Response Solutions (CRS) 5.0 and later versions with Cisco Unified Contact Center Express (Unified CCX), including Cisco Unified IP IVR, enhanced call processing, device and call monitoring, and unattended call transfers to multiple call center agents and basic extension mobility.

Configuring Extension Mobility Configuring Interoperability with Cisco Unified CCX

Interoperability with Cisco Unified Contact Center Express (Cisco UCCX)

Provides the following secure voice call capabilities: Media Encryption (SRTP) on Cisco Unified Secure call control signaling and media streams in Communications Cisco Unified CME networks using Secure Real-Time Manager Express Transport Protocol (SRTP) and H.323 protocols. Cisco Unified CME 4.1

Configuring Security

Secure supplementary services for Cis