2
COMPUTACENTER 2018 CORPORATE FACT SHEET CORPORATE HEADQUARTERS Hatfield Business Park Hatfield Avenue, Hatfield, AL10 9TW, UK +44 (0) 1707 631000 [email protected] www.computacenter.com WHO WE ARE Computacenter is a leading independent provider of IT infrastructure services. OUR AMBITION is to be the preferred IT provider to enable users and their business in a digital world. OUR MISSION is to maximise user productivity and the business value of IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers. HISTORY 1981 Formed by two British entrepreneurs, Philip Hulme and Peter Ogden. 1994 Becomes the largest UK owned IT company. Mike Norris appointed Chief Executive Officer. 1998 Successful flotation on the London Stock Exchange. 2006 Expanded Service Desk globally with new facilities in Barcelona and acquisition of Digica, in Cape Town, South Africa. 2002 Launches new Solution Centre – first UK facility to offer multi-vendor proof of concept and testing services across the full range of IT infrastructure. 2009 Two acquisitions; Thesaurus Computer Services in UK and becom in Germany. 2011 Acquisition; Top Info, France Group ERP live in Germany and UK Sixth year Double Digit EPS Growth 2017 Two acquisitions; Citius in Switzerland and TeamUltra in the UK. Computacenter opens Americas Regional HQ in Saddlebrook, New Jersey. Major new logistics centre being built in Kerpen, Germany. COMPUTACENTER IN NUMBERS 14,730+ Group employees including Mandarin & APAC languages languages supported 30 31.3m products shipped every year 4,340customer support staff in service centres 30 EXECUTIVE OFFICERS Mike Norris Chief Executive Officer Tony Conophy Group Finance Director MAKING DIGITAL WORK For Computacenter, Making Digital Work has two meanings. First, it means we leverage innovation such as the cloud and analytics, for our customers’ benefit. Second, we make sure new technology works with our customers’ existing IT and that users actually adopt the change. We make digital work across our customer base and our global footprint: CIO We change, supply and manage our customers’ IT infrastructure, to help save cost and free-up budgets for their digital transformation agenda. USERS We improve the experience of IT users and make them more productive by taking a user-centric approach. BUSINESS We empower and protect our customers’ IT, so they can secure and accelerate their business. 4.2m end users supported CFS01 V2.0 NOV 2018 1,000+ consultants 4,350 engineers 760+ project managers

COMPUTACENTER 2018 CORPORATE FACT SHEET · COMPUTACENTER 2018 CORPORATE FACT SHEET CORPORATE HEADQUARTERS Hatfield Business Park Hatfield Avenue, Hatfield, AL10 9TW, UK +44 (0) 1707

  • Upload
    others

  • View
    10

  • Download
    0

Embed Size (px)

Citation preview

Page 1: COMPUTACENTER 2018 CORPORATE FACT SHEET · COMPUTACENTER 2018 CORPORATE FACT SHEET CORPORATE HEADQUARTERS Hatfield Business Park Hatfield Avenue, Hatfield, AL10 9TW, UK +44 (0) 1707

COMPUTACENTER 2018 CORPORATE FACT SHEETCORPORATE HEADQUARTERSHatfield Business ParkHatfield Avenue, Hatfield, AL10 9TW, UK

+44 (0) 1707 631000

[email protected]

WHO WE AREComputacenter is a leading independent provider of IT infrastructure services.

OUR AMBITIONis to be the preferred IT provider to enable users and their business in a digital world.

OUR MISSIONis to maximise user productivity and the business value of IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers.

HISTORY

1981Formed by two British entrepreneurs, Philip Hulme and Peter Ogden.

1994Becomes the largest UK owned IT company. Mike Norris appointed Chief Executive Officer.

1998Successful flotation on the London Stock Exchange.

2006Expanded Service Desk globally with new facilities in Barcelona and acquisition of Digica, in Cape Town, South Africa.

2002Launches new Solution Centre – first UK facility to offer multi-vendor proof of concept and testing services across the full range of IT infrastructure.

2009 Two acquisitions; Thesaurus Computer Services in UK and becom in Germany.

2011Acquisition; Top Info, France Group ERP live in Germany and UK Sixth year Double Digit EPS Growth

2017Two acquisitions; Citius in Switzerland and TeamUltra in the UK. Computacenter opens Americas Regional HQ in Saddlebrook, New Jersey. Major new logistics centre being built in Kerpen, Germany.

COMPUTACENTER IN NUMBERS

14,730+Group employees including Mandarin

& APAC languages

languages supported30

31.3mproducts shipped

every year

4,340customer

support staff in

service centres30

EXECUTIVE OFFICERS

Mike NorrisChief Executive Officer

Tony ConophyGroup Finance Director

MAKING DIGITAL WORKFor Computacenter, Making Digital Work has two meanings. First, it means we leverage innovation such as the cloud and analytics, for our customers’ benefit. Second, we make sure new technology works with our customers’ existing IT and that users actually adopt the change. We make digital work across our customer base and our global footprint:

CIO

We change, supply and manage our customers’ IT infrastructure, to help save cost and free-up budgets for their digital transformation agenda.

USERS

We improve the experience of IT users and make them more productive by taking a user-centric approach.

BUSINESS

We empower and protect our customers’ IT, so they can secure and accelerate their business.

4.2mend users supported

CFS01 V2.0 NOV 2018

1,000+ consultants

4,350 engineers

760+ project managers

Page 2: COMPUTACENTER 2018 CORPORATE FACT SHEET · COMPUTACENTER 2018 CORPORATE FACT SHEET CORPORATE HEADQUARTERS Hatfield Business Park Hatfield Avenue, Hatfield, AL10 9TW, UK +44 (0) 1707

SOUTH AFRICABELGIUM

UNITED KINGDOM

GERMANY

FRANCE

INDIA

UNITED STATES OF AMERICA

SPAIN

HUNGARY

SWITZERLAND

MALAYSIA

CHINA

KEY

SERVICE DESK

COMPUTACENTER’S GLOBAL CUSTOMER SUPPORT CAPABILITIES

INFRASTRUCTURE OPERATIONS GLOBAL RECOVERY CENTRE GLOBAL SOLUTIONS CENTER CUSTOMER EXPERIENCE CENTER DATACENTER SUPPLY CHAIN

MEXICO

1. Adjusted operating profit or loss, adjusted profit or loss before tax, adjusted tax, adjusted profit or loss for the year, adjusted earnings per share and adjusted diluted earnings per share are, as appropriate, each stated before: exceptional and other adjusting items including gain or loss on business disposals, gain or loss on disposal of investment properties, amortisation of acquired intangibles, utilisation of deferred tax assets (where initial recognition was as an exceptional item or a fair value adjustment on acquisition), and the related tax effect of these exceptional and other adjusting items, as Management do not consider these items when reviewing the underlying performance of the Segment or the Group as a whole. Additionally, adjusted gross profit or loss and adjusted operating profit or loss includes the interest paid on customer-specific financing (CSF) which Management considers to be a cost of sale. A reconciliation between key adjusted and statutory measures is provided on page 49 of the Group Finance Director’s review in the 2017 Report & Accounts. Further detail is provided within note 4 to the Consolidated Financial Statements in the 2017 Report & Accounts.

GROUP FINANCIAL HIGHLIGHTS

WHERE WE OPERATE

Global Service Desk (GSD)

• Provides a faster and smarter response to users

• Delivers end-to-end support, locally and globally

• Provides a ‘follow-the-sun’ service

We have developed our global coverage to mirror our customers’ requirements. Our standard international operation model ensures we deliver services which are consistent worldwide, but meet the individual needs of each country or region. Through our global delivery capabilities, we provide seamless, scalable and cost efficient global services.

Our global delivery centres comprise:

Global Network Operations Centre (GNOC)

• Helps optimise our customers’ network availability, to enable productive users

• Delivers managed network and security services to more than 50 customers around the globe

• The hub of our operational delivery capability

Global Infrastructure Operations (GIO)

• Supports users and systems anywhere in the world, 24 hours a day, seven days a week

• Provides support for virtual servers, networking components and user devices

• Infrastructure services to improve availability and security

CFS01 V2.0 NOV 2018

17

16

15

14

13

3 793,4

3 245,4

3 057,6

3 107,8

3 072,1

3 793,4+16,9%

Revenue (£m)

17

16

15

14

13

106,2

86,4

87,2

85,9

81,7

106,2+22,9%

Adjusted1 profit before tax (£m)

17

16

15

14

13

65,1

54,0

53,6

46,8

43,3

65,1+20,6%

Adjusted1 diluted earnings per share (pence)