Comprehensive Fire/EMS Service Audit/Master Comprehensive Fire/EMS Service Audit/Master Plan Developed

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  • Comprehensive Fire/EMS

    Service

    Audit/Master Plan

    Developed for the

    Submitted by

    June 2015

    Shelbyville Fire Department

    Shelbyville, Indiana

  • McGrath Consulting Group, Inc. Page 2

    McGrath Consulting Group, Inc.

    P.O. Box 190

    Wonder Lake, IL 60097

    Office (815) 728-9111

    Fax (815) 331-0215

    Email tim@mcgrathconsulting.com

    www.mcgrathconsulting.com

    ©Copyright 2015 McGrath Consulting Group, Inc. All rights reserved.

    No part of this document may be reproduced, stored in a retrieval system or transmitted in any

    form or by any means, electronic, mechanical, photocopy, recording or otherwise without the

    expressed written permission of McGrath Consulting Group, Inc.

    mailto:tim@mcgrathconsulting.com

  • McGrath Consulting Group, Inc. Page 3

    Table of Contents

    Executive Summary .................................................................................................................... 11 Department Overview ............................................................................................................... 11

    Governance ............................................................................................................................... 12

    Leadership ................................................................................................................................. 13

    Fire Department Data ................................................................................................................ 13

    Emergency Activity .................................................................................................................. 14

    National Standards .................................................................................................................... 15

    National Fire Protection Association (NFPA) - Non-mandatory.......................................... 15

    Occupational Safety and Health Administration (OSHA) - Mandatory ............................... 15

    Insurance Service Offices, Inc. (ISO) - Non-mandatory ...................................................... 15

    Center for Public Safety Excellence - Non-mandatory ......................................................... 16

    Response Times ........................................................................................................................ 16

    Public Safety Answering Point (PSAP) .................................................................................... 17

    Staffing ...................................................................................................................................... 17

    Human Resources ..................................................................................................................... 18

    Facilities .................................................................................................................................... 20 Apparatus .................................................................................................................................. 21

    Training ..................................................................................................................................... 22

    Fire Prevention / Safety Education ........................................................................................... 23

    Fiscal ......................................................................................................................................... 24

    Introduction ................................................................................................................................. 26 Priority Ranking Description .................................................................................................... 31

    Governance and Management ................................................................................................... 32

    Fire Department Overview ........................................................................................................ 35 EMS Service History ................................................................................................................ 35

    Emergency Activities .................................................................................................................. 39 What Constitutes Good Emergency Activities Data? ............................................................... 39

    Why is Relevant, Accurate, and Reliable Data Essential to Leadership? ............................. 40

    Recommendation – Data Usage ............................................................................................ 41

    Which Data is More Accurate – Dispatch or Fire Department? ........................................... 41

    What is the Real Data Issue?................................................................................................. 41

    Recommendation – Citywide Quality/Assurance Program .................................................. 42

    Recommendation – Fire Department Quality/Assurance Program ...................................... 43

    Consultants Use of Shelbyville’s Data ................................................................................. 43

    Recommendations – Data ..................................................................................................... 43

    Ten-Year Emergency Activity Totals ....................................................................................... 44

    Recommendation – Ten Year Response Data ....................................................................... 46

    Breakdown of EMS and Fire Call Totals .................................................................................. 46

    Fire Service Response Model ................................................................................................... 47

    Recommendation – Third Ambulance ................................................................................... 48

    Incident by Nature .................................................................................................................... 48

    Shelbyville NFIRS Data 2012 – 2014 .................................................................................. 49

    Comparing Shelbyville to National NFIRS Statistics – 2014 ................................................... 49

  • McGrath Consulting Group, Inc. Page 4

    Emergency Service Trends ....................................................................................................... 50

    Simultaneous/Overlapping Incidents .................................................................................... 50

    Shelbyville Simultaneous/Overlapping Data ........................................................................ 51

    Incidents by Time of Day...................................................................................................... 53

    Shelbyville Incidents – Time of Day .................................................................................... 53

    Incidents by Day of the Week ............................................................................................... 54

    Incidents by Month ............................................................................................................... 55

    Call Distribution by District .................................................................................................. 56

    Identifying Call Distribution Using Township Sections ........................................................... 58

    Recommendation – Distribution by District ......................................................................... 59

    Call Distribution by Station .................................................................................................. 60

    Station Data Concerns ........................................................................................................... 61

    Call Distribution by Shift ...................................................................................................... 61

    Mutual Aid/Automatic Aid ................................................................................................... 62

    Partnership Opportunity ............................................................................................................ 63

    Recommendation – Partnership Opportunities .................................................................... 64

    Mutual Aid Box Alarm (MABAS) ....................................................................................... 64

    Summary of Emergency Activities ........................................................................................... 65

    Recommendation – Data Summary ....................................................................................... 65

    Response Times / Public Safety Answering Point .................................................................... 66 PSAP – City and County .......................................................................................................... 66

    Response Time Requires Teamwork ........................................................................................ 67

    Shelbyville EMS Response .........................