Comprehensive Fire/EMS Service Audit/Master Comprehensive Fire/EMS Service Audit/Master Plan Developed

Comprehensive Fire/EMS

Service

Audit/Master Plan

Developed for the

Submitted by

June 2015

Shelbyville Fire Department

Shelbyville, Indiana

McGrath Consulting Group, Inc. Page 2

McGrath Consulting Group, Inc.

P.O. Box 190

Wonder Lake, IL 60097

Office (815) 728-9111

Fax (815) 331-0215

Email tim@mcgrathconsulting.com

www.mcgrathconsulting.com

©Copyright 2015 McGrath Consulting Group, Inc. All rights reserved.

No part of this document may be reproduced, stored in a retrieval system or transmitted in any

form or by any means, electronic, mechanical, photocopy, recording or otherwise without the

expressed written permission of McGrath Consulting Group, Inc.

mailto:tim@mcgrathconsulting.com

McGrath Consulting Group, Inc. Page 3

Table of Contents

Executive Summary .................................................................................................................... 11 Department Overview ............................................................................................................... 11

Governance ............................................................................................................................... 12

Leadership ................................................................................................................................. 13

Fire Department Data ................................................................................................................ 13

Emergency Activity .................................................................................................................. 14

National Standards .................................................................................................................... 15

National Fire Protection Association (NFPA) - Non-mandatory.......................................... 15

Occupational Safety and Health Administration (OSHA) - Mandatory ............................... 15

Insurance Service Offices, Inc. (ISO) - Non-mandatory ...................................................... 15

Center for Public Safety Excellence - Non-mandatory ......................................................... 16

Response Times ........................................................................................................................ 16

Public Safety Answering Point (PSAP) .................................................................................... 17

Staffing ...................................................................................................................................... 17

Human Resources ..................................................................................................................... 18

Facilities .................................................................................................................................... 20 Apparatus .................................................................................................................................. 21

Training ..................................................................................................................................... 22

Fire Prevention / Safety Education ........................................................................................... 23

Fiscal ......................................................................................................................................... 24

Introduction ................................................................................................................................. 26 Priority Ranking Description .................................................................................................... 31

Governance and Management ................................................................................................... 32

Fire Department Overview ........................................................................................................ 35 EMS Service History ................................................................................................................ 35

Emergency Activities .................................................................................................................. 39 What Constitutes Good Emergency Activities Data? ............................................................... 39

Why is Relevant, Accurate, and Reliable Data Essential to Leadership? ............................. 40

Recommendation – Data Usage ............................................................................................ 41

Which Data is More Accurate – Dispatch or Fire Department? ........................................... 41

What is the Real Data Issue?................................................................................................. 41

Recommendation – Citywide Quality/Assurance Program .................................................. 42

Recommendation – Fire Department Quality/Assurance Program ...................................... 43

Consultants Use of Shelbyville’s Data ................................................................................. 43

Recommendations – Data ..................................................................................................... 43

Ten-Year Emergency Activity Totals ....................................................................................... 44

Recommendation – Ten Year Response Data ....................................................................... 46

Breakdown of EMS and Fire Call Totals .................................................................................. 46

Fire Service Response Model ................................................................................................... 47

Recommendation – Third Ambulance ................................................................................... 48

Incident by Nature .................................................................................................................... 48

Shelbyville NFIRS Data 2012 – 2014 .................................................................................. 49

Comparing Shelbyville to National NFIRS Statistics – 2014 ................................................... 49

McGrath Consulting Group, Inc. Page 4

Emergency Service Trends ....................................................................................................... 50

Simultaneous/Overlapping Incidents .................................................................................... 50

Shelbyville Simultaneous/Overlapping Data ........................................................................ 51

Incidents by Time of Day...................................................................................................... 53

Shelbyville Incidents – Time of Day .................................................................................... 53

Incidents by Day of the Week ............................................................................................... 54

Incidents by Month ............................................................................................................... 55

Call Distribution by District .................................................................................................. 56

Identifying Call Distribution Using Township Sections ........................................................... 58

Recommendation – Distribution by District ......................................................................... 59

Call Distribution by Station .................................................................................................. 60

Station Data Concerns ........................................................................................................... 61

Call Distribution by Shift ...................................................................................................... 61

Mutual Aid/Automatic Aid ................................................................................................... 62

Partnership Opportunity ............................................................................................................ 63

Recommendation – Partnership Opportunities .................................................................... 64

Mutual Aid Box Alarm (MABAS) ....................................................................................... 64

Summary of Emergency Activities ........................................................................................... 65

Recommendation – Data Summary ....................................................................................... 65

Response Times / Public Safety Answering Point .................................................................... 66 PSAP – City and County .......................................................................................................... 66

Response Time Requires Teamwork ........................................................................................ 67

Shelbyville EMS Response .........................