Compaq Evo n610c Service Manual

bMaintenance and Service GuideCompaq Evo Notebook N620c SeriesCompaq Evo Notebook N610c SeriesCompaq Evo Notebook N610v SeriesCompaq Evo Notebook N600c Series

Document Part Number: 279362-003

May 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

279362-003.book Page -i Monday, May 19, 2003 1:28 PM

2003 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in U.S. and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorials errors or omissions contained herein.

Maintenance and Service GuideThird Edition May 2003First Edition July 2002Document Part Number: 279362-003

279362-003.book Page 0 Monday, May 19, 2003 1:28 PM

Maintenance and Service

Contents

1 Product1.1 Mode1.2 Featu1.3 Clear1.4 Powe1.5 Noteb1.6 Desig

2 Troubles2.1 Comp

SelecSelecSelec

2.2 UsingObtaiConfObtaiTest I

2.3 Troub

279362-003.book Page iii Monday, May 19, 2003 1:28 PM Guide iii

Descriptionls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129ing a Password. . . . . . . . . . . . . . . . . . . . . . . . 131r Management . . . . . . . . . . . . . . . . . . . . . . . . 131ook External Components . . . . . . . . . . . . . . 132n Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 145

hootinguter Setup and Diagnostics Utilities . . . . . . . . 21ting from the File Menu . . . . . . . . . . . . . . . . . 23ting from the Security Menu . . . . . . . . . . . . . . 24ting from the Advanced Menu. . . . . . . . . . . . . 25 Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 27ning, Saving, or Printing iguration Information . . . . . . . . . . . . . . . . . . . . 27ning, Saving, or Printing Diagnostic nformation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28leshooting Flowcharts. . . . . . . . . . . . . . . . . . 210

iv

Contents

3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 313.2 Notebook System Major Components . . . . . . . . . . . 323.3 Miscellaneous Plastics Kit Components . . . . . . . . 3163.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3183.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

4 Remova4.1 Tools4.2 Servi

PlastiCable

4.3 Preve4.4 Preve4.5 Packa4.6 Work4.7 Grou

5 Remova5.1 Seria5.2 Disas5.3 Prepa5.4 Noteb5.5 Mini 5.6 Disk 5.7 Keyb5.8 Mem5.9 Touc

279362-003.book Page iv Monday, May 19, 2003 1:28 PMMaintenance and Service Guide

l and Replacement Preliminaries Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41ce Considerations. . . . . . . . . . . . . . . . . . . . . . . 42c Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42s and Connectors. . . . . . . . . . . . . . . . . . . . . . . 42nting Damage to Removable Drives . . . . . . . . 43nting Electrostatic Damage . . . . . . . . . . . . . . . 44ging and Transporting Precautions . . . . . . . . . 44station Precautions . . . . . . . . . . . . . . . . . . . . . 45nding Equipment and Methods . . . . . . . . . . . . 46

l and Replacement Proceduresl Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52sembly Sequence Chart . . . . . . . . . . . . . . . . . . 52ring the Notebook for Disassembly . . . . . . . . 54ook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511PCI Communications Board . . . . . . . . . . . . . 512Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 515oard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517ory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 522hPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Contents


5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5275.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5295.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5325.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5355.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5425.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5465.16 Proce5.17 DC-D5.18 Mode

6 Specific

A Connect

B Power C3-Conduct

GeneCountry-S

C Screw L

Index

279362-003.book Page v Monday, May 19, 2003 1:28 PM Guide v

ssor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550C Converter Board . . . . . . . . . . . . . . . . . . . . 552m Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

ations

or Pin Assignments

ord Set Requirementsor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1ral Requirements . . . . . . . . . . . . . . . . . . . . . . . B1pecific Requirements . . . . . . . . . . . . . . . . . . . . B2

isting


1Product Description

The Compaq ESeries offer adPentium III prAccelerated Gmultimedia su

Figure 1-1. Coand N600c Se

279362-003.book Page 1 Monday, May 19, 2003 1:28 PM Guide 11

vo Notebook N620c, N610c, N610v, and N600c vanced modularity, Mobile Intel Pentium 4 and ocessors with 64-bit architecture, industry-leading raphics Port (AGP) implementation, and extensive pport.

mpaq Evo Notebook N620c, N610c, N610v,ries

12

Product Description

1.1 ModelsComputer models are shown in Tables 1-1 through 1-5.

Table 1-1Compaq Evo Notebook N620c, N610c, N610v, and N600c

M

N620 P4 200

1 2 3

Key Description

1 Brand/Series designator

2 Processor type

3 Processor speed

279362-003.book Page 2 Monday, May 19, 2003 1:28 PMMaintenance and Service Guide

odel Naming ConventionsKey

P4 40 V C 25 O XXXXXX-XXX4 5 6 7 8 9 10

Options

N = Notebook 620 = N620c series6c = N610c series6v = N610v series600 = N600c series

P4 = Intel Pentium 4 P3 = Intel Pentium IIIP = Intel Pentium-M

200 = 2.0 Ghz190 = 1.9 GHz180 = 1.8 GHz170 = 1.7 GHz160 = 1.6 GHz

150 = 1.5 GHz140 = 1.4 GHz130 = 1.3 GHz106 = 1.06 GHz866 = 866 MHz

Product Description


4 Display type/size/resolution

P = SXGA+ (1400 1050)X = XGA (1024 768)

4 = 14.x-inch

5 Hard drive size

6 Optical drive designator

7 Integrated communication

8 RAM

9 Operating system

10 SKU#

Table 1-1Compaq Evo Notebook N620c, N610c, N610v, and N600c

Model Naming Conventions (Continued)


60 = 60 GB40 = 40 GB30 = 30 GB

20 = 20 GB15 = 15 GB10 = 10 GB

W = DVD-RW driveV = DVD-ROM drive

R = CD-RW driveD = CD-ROM drive

M = Modem0 = None

C = Modem/NIC combination card

51 = 512 MB38 = 384 MB

25 = 256 MB12 = 128 MB

8 = Windows 98 SE6 = Windows 2000

and Windows XP

2 = Windows 2000O = Windows XP ProE = Windows XP

Home

14

Product Description

Table 1-2Compaq Evo Notebook N620c Models

The following Evo Notebook N620c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah lithium ion (Li ion) battery pack 3-year warranty on 32 MB of discrete v no configuration c

N620c P 140

United StatesN620c P 140

United StatesThe following Evo Noteb Dual Stick pointing 8-cell, 4.4-Ah Li ion 3-year warranty on 32 MB of discrete v configuration code

N620c P 160

BrazilFrench Canada

N620c P 160

BrazilFrench Canada


parts, labor, and on-site, next business day responseideo memoryode used

X4 40 C X 25 2

DE267A ABA

X4 40 C X 25 O

DE266A ABA

ook N620c models feature: device (TouchPad and pointing stick) battery pack parts and laborideo memoryKY2Z

P4 60 C G 51 2

DE273A AC4DE273A ABC

Latin AmericaUnited States

DE273A ABMDE273A ABA

P4 60 C G 51 O

DE272A AC4DE272A ABC

Latin AmericaUnited States

DE272A ABMDE272A ABA

Product Description


N620c P 150 P4 60 C G 51 2

Asia PacificAustraliaBelgiumCzech RepublicDenmarkEuropean

InternationalFranceGermanyGreeceHong KongHungaryIcelandIndiaIsraelItalyJapanJapan (English)

DE271A UUFDE271A ABG

KoreaThe Netherlands

DE271A AB1DE271A ABH

Table 1-2Compaq Evo Notebook N620c Models (Continued)


DE271A UUGDE271A AKBDE271A ABYDE271A ABB

DE271A ABFDE271A ABDDE271A ABVDE271A AB5DE271A AKCDE271A A2MDE271A ACJDE271A ABTDE271A ABZDE271A ABJDE271A ACF

NorwayPeoples

Republicof China

PolandPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanThailandTurkeyUnited Kingdom

DE271A ABNDE271A AB2

DE271A AKDDE271A AB9DE271A ACBDE271A ABVDE271A AKNDE271A ABEDE271A AK8DE271A UUZDE271A AB0DE271A AKLDE271A AB8DE271A ABU

16

Product Description

N620c P 150 P4 60 C G 51 O

Asia PacificAustraliaBelgiumCzech RepublicDenmarkEuropean

InternationalFranceGermanyGreeceHong KongHungaryIcelandIndiaIsraelItalyJapanJapan (English)


KoreaThe Netherlands

DE270A AB1DE270A ABH



DE270A UUGDE270A AKBDE270A ABYDE270A ABBDE270A ABF

DE270A ABDDE270A ABVDE270A AB5DE270A AKCDE270A A2MDE270A ACJDE270A ABTDE270A ABZDE270A ABJDE270A ACF

NorwayPeoples

Republicof China

PolandPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanThailandTurkeyUnited Kingdom

DE270A ABNDE270A AB2

DE270A AKDDE270A AB9DE270A ACBDE270A ABVDE270A AKNDE270A ABEDE270A AK8DE270A UUZDE270A AB0DE270A AKLDE270A AB8DE270A ABU

Product Description


N620c P 140 X4 40 C X 25 2

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropean

InternationalFranceFrench CanadaGermanyGreeceHong KongHungaryIcelandIndiaIsraelItalyJapanJapan (English)


KoranLatin America

DE265A AB1DE265A ABM



DE265A UUGDE265A AC4DE265A AKBDE265A ABYDE265A ABB

DE265A ABFDE265A ABCDE265A ABDDE265A ABVDE265A AB5DE265A AKCDE265A A2MDE265A ACJDE265A ABTDE265A ABZDE265A ABJDE265A ACF

The NetherlandsNorwayPeoples

Republicof China

PolandPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

DE265A ABHDE265A ABNDE265A AB2

DE265A AKDDE265A AB9DE265A ACBDE265A ABVDE265A AKNDE265A ABEDE265A AK8DE265A UUZDE265A AB0DE265A AKLDE265A AB8DE265A ABUDE265A ABA

18

Product Description

N620c P 140 X4 40 C X 25 O




KoreaLatin America


N620c P 140

DenmarkGermanyItalyNorway

N620c P 140

DenmarkGermanyItalyNorway






Republicof China




X4 40 C 8 25 2DE269A ABYDE269A ABDDE269A ABZDE269A ABN

SwitzerlandUnited KingdomUnited States

DE269A UUZDE269A ABUDE269A ABA

X4 40 C 8 25 ODE268A ABYDE268A ABDDE268A ABZDE268A ABN

SwitzerlandUnited KingdomUnited States

DE268A UUZDE268A ABUDE268A ABA

Product Description


N620c P 130 X4 30 C X 25 2




KoreaLatin America







Republicof China




110

Product Description

N620c P 130 X4 30 C X 25 O




KoreaLatin America







Republicof China




Product Description



The following Evo Notebook N610c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on 32 MB of discrete v configuration code

N6c P4 200

United StatesN6c P4 200


United States

N6c P4 200



United States

N6c P4 180


United States


parts, labor, and on-site, next business day responseideo memoryKT81

X4 30 V C 25 2

470050-082

X4 30 V C 25 O

470050-083

X4 30 C 0 0 2

470050-733

X4 30 C 0 0 O470050-734

X4 30 V C 25 2

470037-720

X4 30 V C 25 O

470037-722

X4 30 0 C 0 2470037-542

X4 30 0 C 0 O470037-549

112

Product Description

The following Evo Notebook N610c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on parts and labor 32 MB of discrete v configuration code

N6c P4 200

BelgiumCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHungaryIsraelItalyThe Netherlands



ideo memoryKT8Z

P4 40 W C 25 2470050-913470050-914470050-919470050-920470037-754470050-921470050-922470050-923470050-924470050-925470050-926

NorwayPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited KingdomUnited States

470050-927470050-928470050-929470050-911470050-930470050-931470050-932470050-933470050-934470050-936470037-749

Product Description


N6c P4 200 P4 40 W C 25 E


InternationalFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)

470050-987470050-986

KoreaLatin America

470050-991470050-984

N6c P4 200

BelgiumCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHungaryIsraelItalyThe Netherlands



470050-963470050-985470050-964470050-965470054-625

470050-966470050-961470050-967470050-968470050-990470050-969470050-970470050-971470050-982470050-983


Republicof China

PortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanTurkeyUnited KingdomUnited States

470050-972470050-973470050-988

470050-974470050-975470050-962470050-976470050-977470050-978470050-979470050-989470050-980470050-981470050-960

P4 40 W C 25 O470050-939470050-940470050-941470050-942470037-755470050-943470050-944470050-946470050-948470050-949470050-950

NorwayPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited KingdomUnited States

470050-951470050-952470050-953470050-938470050-954470050-955470050-956470050-957470050-958470050-959470037-757

114

Product Description

N6c P4 200 X4 30 V C 25 2

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaLatin America

(GEM/NAFTA)

470050-438470050-421

The NetherlandsNorway

470050-398470050-400



470050-371470050-419470050-374470050-378470050-379470050-358470050-386470050-392470050-443470050-393470050-395470050-396470050-416470050-417470050-446470050-418470050-532

Peoples Republicof China

PortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanTurkeyUnited KingdomUnited StatesUnited States

(GEM/NAFTA)

470050-439

470050-403470050-404470050-360470050-405470050-407470050-410470050-412470050-440470050-414470050-415470050-020470050-531

Product Description


N6c P4 200 X4 30 V C 25 E

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)Korea

470050-572470050-571

Latin AmericaThe Netherlands

470050-569470050-555



470050-538470050-570470050-539470050-541470050-544470050-536470050-547470050-548470050-575470050-549470050-550470050-552470050-567470050-568470050-576

NorwayPeoples

Republicof China


470050-558470050-573

470050-559470050-560470050-537470050-561470050-562470050-563470050-564470050-574470050-565470050-566470050-535

116

Product Description

N6c P4 200 X4 30 V C 25 O

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaLatin America

(GEM/NAFTA)

470050-502470050-498


470050-471470050-473



470050-456470050-497470050-457470050-458470050-459470050-454470050-460470050-462470050-507470050-468470050-469470050-470470050-490470050-491470050-512470050-496470050-534



(GEM/NAFTA)

470050-505

470050-477470050-478470050-455470050-480470050-482470050-486470050-487470050-506470050-488470050-489470050-021470050-533

Product Description


N6c P4 180 X4 30 V C 25 2


InternationalFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaLatin America

(GEM/NAFTA)

470037-572470037-570


470037-541470037-543



470037-529470037-569470037-530470037-531470048-135

470037-532470037-527470037-533470037-535470037-584470037-537470037-538470037-539470037-561470037-563470037-587470037-566470037-726



(GEM/NAFTA)

470037-577

470037-545470037-546470037-528470037-548470037-551470037-552470037-555470037-580470037-556470037-558470037-525470037-724

118

Product Description

N6c P4 180 X4 30 V C 25 E


InternationalFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)

470044-442470044-441

KoreaLatin America

470044-446470044-439



470044-410470044-440470044-411470044-412470048-137

470044-416470044-408470044-417470044-418470044-445470044-419470044-420470044-421470044-436470044-438


Republicof China


470044-422470044-423470044-443

470044-424470044-425470044-409470044-426470044-427470044-429470044-431470044-444470044-433470044-434470042-693

Product Description


N6c P4 180 X4 30 V C 25 O


InternationalFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaLatin America

(GEM/NAFTA)

470037-714470037-713


470037-696470037-697

N6c P4 180

BelgiumCzech RepublicDenmarkFranceGermanyGreece/PolandHungaryIsraelItalyThe Netherlands



470037-687470037-712470037-688470037-689470048-136

470037-690470037-685470037-691470037-692470037-717470037-693470037-694470037-695470037-707470037-708470037-718470037-710470037-747



(GEM/NAFTA)

470037-709

470037-699470037-700470037-686470037-701470037-702470037-703470037-704470037-715470037-705470037-706470037-684470037-746

X4 20 D C 25 2470050-736470050-737470050-739470050-740470050-741470050-742470050-743470050-744470050-746470050-747

NorwayPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited Kingdom

470050-749470050-750470050-751470050-735470050-752470050-753470050-754470050-755470050-757470050-637

120

Product Description

N6c P4 180 X4 20 D C 25 O


470050-772470050-773

NorwayPortugal

470050-785470050-786

N6c P4 160

French CanadaUnited States

N6c P4 160

French CanadaUnited States



470050-774470050-775470050-776470050-780470050-781470050-782470050-783470050-784

RussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited Kingdom

470050-787470050-771470050-790470050-792470050-825470050-826470050-827470050-636

X4 20 V C 25 2

470037-664470037-661

United States (GEM/NAFTA)

470037-738

X4 20 V C 25 O

470037-736470037-733

United States(GEM/NAFTA)

470037-741

Product Description


N6c P4 160 X4 20 D C 25 2


470037-567470037-571

NorwayPortugal

470037-602470037-604

N6c P4 160




470037-573470037-578470037-581470037-585470037-586470037-588470037-595470037-601

RussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited Kingdom

470037-605470037-562470037-606470037-607470037-608470037-613470037-616470037-617

X4 20 D C 25 O470037-619470037-620470037-621470037-622470037-623470037-625470037-627470037-630470037-633470037-636

NorwayPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTurkeyUnited Kingdom

470037-639470037-641470037-644470037-618470037-646470037-648470037-650470037-653470037-656470037-658

122

Product Description

Table 1-4Compaq Evo Notebook N610v Models

The following Evo Notebook N610v models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah Li ion battery pack 1-year warranty on 32 MB of discrete v no configuration c

N6v P4 240

Asia Pacific

N6v P4 200

Asia Pacific

The following Evo Noteb Dual Stick pointing 8-cell, 4.0-Ah Li ion 1-year warranty on 32 MB of discrete v diskette drive no configuration c

N6v P4 240

Peoples Republic of ChinaN6v P4 220

Peoples Republic of ChinaN6v P4 200

Peoples Republic of China


parts and laborideo memoryode used

X4 30 W C 25 O

DL000P UUF Australia DL000P ABG

X4 30 W C 25 ODG348P UUF Australia DG348P ABG

ook N610v models feature: device (TouchPad and pointing stick) battery pack parts and laborideo memory

ode usedX4 30 V C 25 EDL002P AB2

X4 30 V C 25 EDL001P AB2

X4 30 V C 25 EDG351P AB2

Product Description


The following Evo Notebook N610v models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 1-year warranty on 32 MB of discrete v no configuration c

N6v P4 200

Taiwan

N6v P4 200

Taiwan

Table 1-4Compaq Evo Notebook N610v Models (Continued)


parts and laborideo memoryode used

X4 30 V C 25 E

DG350P AB0X4 30 D C 25 ODG349P AB0

124

Product Description


The following Evo Notebook N600c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on 32 MB of discrete v configuration code

N600 P3 120

United StatesN600 P3 120

United StatesThe following Evo Noteb Dual Stick pointing 8-cell, 4.0-Ah Li ion 3-year warranty on 32 MB of discrete v configuration code

N600 P3 120

United StatesN600 P3 120

United States


parts, labor, and on-site, next business day responseideo memoryKBS1

X4 30 V C 25 2

470053-840

X4 30 V C 25 0470053-832

ook N600c models feature: device (TouchPad and pointing stick) battery pack parts and laborideo memoryKBSZ

P4 30 W C 25 2

470023-406

P4 30 W C 25 0

470053-613

Product Description


N600 P3 120 P4 30 V C 25 2

BelgiumCzech RepublicDenmarkFranceGermanyGreece/PolandHungaryIsraelItalyThe NetherlandsNorwayPortugal

470023-411470023-412

RussiaSaudi Arabia

470023-436470023-430

N600 P3 120


N600 P3 120

European International

N600 P3 120

European International



470023-415470023-416470023-419470023-420470023-422470023-426470023-427470053-660470023-432470023-433

Slovakia/Slovenia

SpainSweden/FinlandSwitzerland

TurkeyUnited Kingdom

470023-437

470023-440470023-441470023-444

and470023-447470023-448470023-452

P4 30 V C 25 O470053-561470053-562470053-563470053-564470053-565470053-566470053-568470053-570470053-571470053-573470053-574470053-575

RussiaSaudi ArabiaSlovakia/

SloveniaSpainSweden/FinlandSwitzerland


470053-576470053-572470053-577

470053-578470053-579470053-580

and470053-581470053-582470053-583

P4 30 V 0 25 2

470023-460

P4 30 V 0 25 0

470053-691

126

Product Description

N600 P3 120 X4 30 V C 25 2

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaThe Netherlands

470053-685470053-686

NorwayPeoples

470053-662470053-687



470053-628470053-684470053-631470053-640470053-644470053-619470053-646470053-649470053-689470053-651470053-653470053-655470053-681470053-682470053-690470053-683470053-659

Republicof China

PortugalRussiaSaudi ArabiaSlovakia/


TaiwanTurkeyUnited KingdomUnited States

470053-664470053-666470053-657470053-668

470053-670470053-672470053-674

and 470053-676470053-688470053-678470053-680470053-607

Product Description


N600 P3 120 X4 30 V C 25 O

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreece/PolandHong KongHungaryIsraelItalyJapanJapan (English)KoreaLatin AmericaThe Netherlands

470053-592470053-594

NorwayPeoples

470053-661470053-597

N600 P3 100

Greece/PolandHungaryPortugal



470053-624470053-590470053-634470053-643470053-645470053-559470053-647470053-648470053-603470053-650470053-652470053-654470053-585470053-586470053-605470053-587470053-658

Republicof China

PortugalRussiaSaudi ArabiaSlovakia/


TaiwanTurkeyUnited KingdomUnited States

470053-663470053-665470053-656470053-667

470053-669470053-671470053-673

and470053-675470053-600470053-677470053-679470053-558

X4 20 D C 25 6470029-002470029-054470029-056

RussiaTurkey

470029-058470029-060

128

Product Description

N600 P3 100 X4 20 D C 12 8


470029-930470029-936

RussiaSaudi Arabia

470029-989470029-985

N600 P3 100

BelgiumCzech RepublicDenmarkFranceGermanyIsraelItalyThe NetherlandsNorway

N600 P3 100

EuropeanInternational

N600 P3 100

EuropeanInternational



470029-939470029-941470029-945470029-951470029-982470029-983470029-984470029-986470029-987470029-988

Slovakia/Slovenia

SpainSweden/FinlandSwitzerland


470029-990

470029-991470029-992470029-993

and470029-995470029-996470029-997

X4 20 D C 12 6470029-192470029-195470029-207470029-212470029-214470029-217470029-224470029-227470029-228

Saudi ArabiaSlovakia/


United Kingdom

470029-226470029-231

470029-232470029-234470029-238

and470029-240470029-242

X4 20 D 0 25 O470030-001

X4 20 D 0 25 8

470029-998

Product Description


1.2 Features The following processors are available, varying by notebook

model: The Evo Notebook N620c features an Intel Pentium-M

1.6-, 1.5-, 1.4-, or 1.3-GHz processor, with 512-KB integra

The EPentiuwith 5

The EPentiuintegra

The EPentiuwith 5

ATI Mobil16-MB dographics c

The followby noteboo The E

256-M(SDRA

The Ehigh-pexpan

Microsoft preinstalle

14.1-inch,TFT displacomputer


ted L2 cache.vo Notebook N610c features a Mobile Intel m 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor, 12-KB integrated L2 cache.vo Notebook N610v features a Mobile Intel m 4 2.4-, 2.2-, or 2.0-GHz processor, with 512-KB ted L2 cache.

vo Notebook N600c features a Mobile Intel m III 1.066 GHz-M or 866-MHz-M processor, 12-KB integrated L2 cache.ity Radeon with 64-bit video graphics, uble date rate (DDR) SDRAM, 4X AGP arding memory configurations are available, varying k model:

vo Notebook N620c, N610c, and N610v feature B high-performance Synchronous DRAM M), expandable to 2048 MB

vo Notebook N600c features 256- or 128-MB erformance Synchronous DRAM (SDRAM), dable to 1024 MBWindows 98 SE, Windows 2000, or Windows XP d, varying by notebook model SXGA+ (1400 1050) or XGA (1024 768), y with over 16.8 million colors, varying by

model

130

Product Description

Full-size TouchPad or Dual Stick keyboard, varying by notebook model

Mini PCI 10/100 network interface card (NIC) or Mini PCI V.90 modem plus 10/100 NIC combination card, varying by notebook model

Support for two Type II PC Card slots with support for both 32-bit Car

External A 8-cell Li io 60-, 40-, 3 Connector

RJ-11 Mono Stereo MultiP Unive Docki Paralle Serial Comp Extern RJ-45 Extern AC po

Stereo spestereo sou


dBus and 16-bit PC CardsC adapter with power cordn battery pack

0-, 20-, 15-, or 10-GB high-capacity hard drives for: modem microphone line-out/headphoneort

rsal serial bus (USB)ngl devicesdevicesosite TVal keyboard/mouse

networkal monitorwer

akers providing Compaq Premier Sound 16-bit nd

Product Description


1.3 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS.

1. Prepare the notebook for disassembly (refer to Section 5.3, Preparinginformatio

2. Remove thRTC Batte

3. Wait appro4. Replace th5. Connect A

battery pac6. Turn on th

All passwords

1.4 Power MThe notebook extend batterysupports the fo Standby Hibernatio Setting cu Hotkeys fo Smart batt Battery ca Lid switch Power/sus Advanced

complianc


the Notebook for Disassembly, for more n).e RTC battery (refer to Section 5.6, Disk Cell ry).ximately five minutes.e RTC battery and reassemble the notebook.C power to the notebook. Do not reinsert any ks at this time.e notebook. and all CMOS settings have been cleared.

anagementcomes with power management features that operating time and conserve power. The notebook llowing power management features:

nstomization by the userr setting level of performance

ery that provides an accurate battery power gaugelibration suspend/resumepend button Configuration and Power Management (ACP) e

132

Product Description

1.5 Notebook External ComponentsThe external components on the front and right side of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-2 and described in Table 1-5..

Figure 1-2. Fr

Front a

Item Component

1 Power light

2 Battery light


ont and Right Side Components

Table 1-5nd Right Side Panel Components

Function

On: Power is turned on.Blinking: Notebook is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

On: A battery pack is charging.Blinking: A battery pack that is the only available power source has reached a low-battery condition.

Product Description


3 Drive activity light Turns on when the hard drive, CD-, or

4 Media Bay light

5 Infrared port

6 Volume control

7 Stereo line-out/headphone jack

8 Mono micropho

9 Display release

10 Security cable s

11 Media Bay

12 RJ-11 jack (intemodem models

Table 1-5Front and Right Side Panel Components (Continued)

Item Component Function


DVD-ROM drive is accessed.

Turns on when the diskette drive in the Media Bay or the optional external diskette drive is accessed.

Links to another IrDA-compliant device for wireless communication.

buttons Adjust the volume of the stereo speakers.Connects stereo speakers, headphones, headset, or television audio.

ne jack Connects a mono microphone, disabling the built-in microphone.

latch Opens the notebook.

lot Attaches an optional security cable to the notebook.

Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack.

rnal only)

Connects the modem cable to an internal modem. A modem cable is included with internal modem models.

134

Product Description

The Evo Notebook N620c, N610c, N610v, and N600c right side and rear panel components are shown in Figure 1-3 and described in Table 1-6.

Figure 1-3. RiEvo Notebook

Right S

Item Component

1 DC power jack

2 Keyboard/mousconnector


ght Side and Rear Panel Components N620c, N610c and N610v

Table 1-6ide and Rear Panel Components

Function

Connects any one of the following: AC adapter Optional automobile power

adapter/charger Optional aircraft power adapter

e Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

Product Description


3 Parallel connector Connects a parallel device.4 USB connectors

5 RJ-45 jack(network model

6 Serial connecto

7 External monitoconnector

8 S-Video connec

9 Vent

10 Hard drive

11 PC Card slots

12 PC Card eject b

Table 1-6Right Side and Rear Panel Components (Continued)



(2) Connect USB devices.

s only)Connects the network cable. A network cable is not included with the notebook.

r Connects a serial device.

r Connects an external monitor or overhead projector.

tor Connects a television, VCR, camcorder, or overhead projector.Allows airflow to cool internal components.

To prevent damage, the notebook shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

Supports the removable primary hard drive.

Support a 32-bit (CardBus) or 16-bit PC Card.

uttons Eject a PC Card from a PC Card slot.

136

Product Description

The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. RiEvo Notebook

Right S

Item Component1 MultiPort

2 DC power jack


ght Side and Rear Panel Components N600c

Table 1-7ide and Rear Panel Components

Function

Connects wireless communication devices, such as an optional Bluetooth or 802.11b MultiPort module, and other options.

Connects any one of the following: AC adapter Optional automobile power

adapter/charger Optional aircraft power adapter

Product Description


3 Keyboard/mouse connector

Connects an external keyboard or

4 Parallel connec

5 Docking connec

6 Serial connecto

7 External monitoconnector

8 S-Video connec

9 RJ-45 jack (netwmodels only)

10 USB connectors

11 Vent

12 Hard drive

13 PC Card slots

14 PC Card eject b

Table 1-7Right Side and Rear Panel Components (Continued)



PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

tor Connects a parallel device.

tor Connects the computer to the optional expansion base, convenience base, or port replicator.

r Connects a serial device.

r Connects an external monitor or overhead projector.

tor Connects a television, VCR, camcorder, or overhead projector.

ork Connects the network cable. A network cable is not included with the computer.

(2) Connect USB devices.Allows airflow to cool internal components.

To prevent damage, the notebook shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.


Support 32-bit (CardBus) or 16-bit PC Cards.

uttons Eject PC Cards from the PC Card slots.

138

Product Description

The Evo Notebook N620c, N610c, and N610v bottom components are shown in Figure 1-5 and described in Table 1-8.

Figure 1-5. BoN610c, and N

Item Component

1 Media Bay

2 Media Bay relea


ttom ComponentsEvo Notebook N620c, 610v

Table 1-8Bottom Components

Function

Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack.

se latch Releases the Media Bay device from the connector.

Product Description


3 Serial number Identifies the notebook; needed when you

4 Docking connec

5 Air vents (2)6 Fan

7 Hard drive

8 Hard drive secuscrew

9 Mini PCI compacover

10 Battery release

11 Battery compar

Table 1-8Bottom Components (Continued)



call Compaq customer support.

tor Connects the notebook to the optional expansion base, convenience base, or port replicator.

Allow airflow to cool internal components.

Provides airflow to cool internal components.


rity Secures the hard drive.

rtment Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

latch Releases the battery pack from the battery compartment.

tment Holds the battery pack.

140

Product Description

The Evo Notebook N600c bottom components are shown in Figure 1-6 and described in Table 1-9.

Figure 1-6. Bo

Item Component1 Media Bay

2 Media Bay relea


ttom ComponentsEvo Notebook N600c

Table 1-9Bottom Components

Function

Accepts a diskette drive, optical drive, or secondary battery pack.

se latch Releases the Media Bay device from the connector.

Product Description


3 Vent Allows airflow to cool internal components.

4 Fan

5 Certificate of Authenticity labe

6 Hard drive secuscrew

7 Memory expanscompartment co

8 Docking recess

9 Battery release

10 Battery compar

11 Serial number

Table 1-9Bottom Components (Continued)



Provides airflow to cool internal components.

lContains the Product Key, which may need to be entered before using some Windows operating systems.

rity Secures the hard drive.

ion ver

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

latch Secures the computer to an optional expansion base, convenience base, or port replicator.

latch Releases the battery pack from the battery compartment.

tment Holds the battery pack.

Identifies the computer; needed when you call Compaq customer support.

142

Product Description

The components on the top of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-7 and described in Table 1-10.

Figure 1-7. To

Item Component1 Num lock light

2 Scroll lock light3 Caps lock light


p Components

Table 1-10Top Components

Function

On: Num lock is on and the embedded numeric keypad is enabled.

On: Scroll is on.On: Caps lock is on.

Product Description


4 Standby button Turns on the notebook if it is off.

5 Stereo speakers6 Easy Access bu

7 Power switch

8 Pointing stick9 Right pointing s

button

10 TouchPad

11 Right TouchPad

12 Left TouchPad b

13 Left pointing stic

Table 1-10Top Components (Continued)



Initiates and exits Standby.When pressed with the Fn key, initiates Hibernation.

(2) Produce stereo sound.ttons (4) Provide quick access to the Internet. Refer

to the Hardware Guide that ships with the notebook for information about these buttons.

Turns on the notebook. To turn off the notebook, use the operating system Shut Down command.Moves the mouse cursor.

tick Functions like the right mouse button on an external mouse.

Moves the mouse cursor.

button Functions like the right mouse button on an external mouse.

utton Functions like the left mouse button on an external mouse.

k button Functions like the left mouse button on an external mouse.

144

Product Description

The keyboard components of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-8 and described in Table 1-11.

Figure 1-8. Ke

Item Component1 F1 through F12

function keys

2 Embedded numkeypad

3 Cursor control k

4 Windows application key

5 Windows logo k6 Fn key

7 Caps lock key


yboard Components

Table 1-11Keyboard Components

Function

Perform preset functions.

eric Converts keys to a numeric keypad.

eys Move the cursor around the screen.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

ey Displays the Windows Start menu.

Used with hotkeys to perform preset hotkey functions.

Turns on the caps lock function.

Product Description


1.6 Design OverviewThis section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Memory e Hard drive Display Keyboard/ Audio Intel Penti Fan PC Card Modem orThe notebook controlled by aautomatically conditions are power consumconfigurationsExhaust air is the left side of

CAUTION: To pa 7.6-cm (3-inchnotebook.


xpansion board

TouchPad or pointing stick

um 4 and Pentium III processors

modem/NICuses an electrical fan for ventilation. The fan is temperature sensor and is designed to turn on

when high temperature conditions exist. These affected by high external temperatures, system ption, power management/battery conservation , battery fast charging, and software applications. displaced through the ventilation grill located on the notebook.

roperly ventilate the notebook, allow at least ) clearance on the left and right sides of the


2Troubleshooting

WARNING: Onlrepair this equipare detailed to aBecause of the subassemblies, component leveImproper repairscomponent replavoid any warran

2.1 ComputeDiagnostics U

The computer Computer

utility thatnot workinare not ava


y authorized technicians trained by Compaq should ment. All troubleshooting and repair procedures llow only subassembly/module level repair. complexity of the individual boards and no one should attempt to make repairs at the l or make modifications to any printed wiring board. can create a safety hazard. Any indication of cement or printed wiring board modification may

ty or exchange allowances.

r Setup and tilities

features two Compaq system management utilities: SetupA system information and customization can be used even when your operating system is g or will not load. This utility includes settings that ilable in Windows.

22

Troubleshooting

Compaq DiagnosticsA system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: Display system information. Test system components. Troub

in WinWindo

Using Computer SInformation anthe File, Secur

1. Turn on orF10 = ROMlower-left

To cha To vie To retu

2. Select the

3. To close C

Selector

Select4. When you


leshoot a device configuration problem dows 2000, Windows XP Professional, or ws XP Home.

etupd settings in Computer Setup are accessed from ity, or Advanced menus: restart the computer. Press F10 while the

Based Setup message is displayed in the corner of the screen.

nge the language, press F2.w navigation information, press F1.rn to the Computer Setup menu, press esc.

File, Security, or Advanced menu.omputer Setup and restart the computer: File > Save Changes and Exit and press enter.

File > Ignore Changes and Exit and press enter. are prompted to confirm your action, press F10.

Troubleshooting


Selecting from the File Menu

Table 2-1File Menu

Select To Do This

System Information

Save to Floppy

Restore from Floppy

Restore Defaults

Ignore Changes and Ex

Save Changes and Exit


View identification information about the computer, a docking base, and any battery packs in the system.

View specification information about the processor, memory and cache size, and system ROM.

Save system configuration settings to a diskette.Restore system configuration settings from a diskette.

Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.)

it Cancel changes entered during the current session, then exit and restart the computer.

Save changes entered during the current session, then exit and restart the computer.

24

Troubleshooting

Selecting from the Security Menu

Table 2-2Security Menu

Select To Do This

Setup Password

Power-on Password

DriveLock Passwords

Password OptionsPassword options can bselected only when a power-on password hasbeen set.

Device Security

System IDs

*Not applicable to Supe


Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)Enter, change, or delete a power-on password.Enable/disable DriveLock; change a DriveLock User or Master password.

Drive Lock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

e

Enable/disable: QuickLock QuickLock on Standby QuickBlank

To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.

Enable/disable: Ports or diskette drives* Diskette write* CD-ROM or diskette startup

Settings for a DVD-ROM can be entered in the CD-ROM field.Enter identification numbers for the computer, a docking base, and all battery packs in the system.

rDisk LS-120 drives.

Troubleshooting


Selecting from the Advanced Menu

Table 2-3Advanced Menu

Select To Do This

Language (or press F2)Boot Options

Device Options


Change the Computer Setup language.Enable/disable: QuickBoot, which starts the computer more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

Enable/disable the embedded numeric keypad at startup.

Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

26

Troubleshooting

Device Options (continued)

Change the parallel port mode from

HDD Self Test Options

* Video modes vary eveNorth America; PAL, iJapan; and PAL-M, in may use NTSC, PAL,

Table 2-3Advanced Menu (Continued)

Select To Do This


Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP).

Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.*

Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)

Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

Enable/disable the reporting of the processor serial number by the processor to the software.

Run a quick comprehensive self test on hard drives in the system that support the test features.

n within regions. However, NTSC is common in n Europe, Africa, and the Middle East; NTSC-J, in Brazil. Other South and Central American regions or PAL-M.

Troubleshooting


2.2 Using Compaq DiagnosticsWhen you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.You can display more or less information from anywhere within Compaq DiagnCompaq DiagnIf non-Compaqinconclusive.

Obtaining, SaviConfiguration I

1. Access CoControl Pa

2. Select Catdrop-down To sav To pri

3. To close C


ostics by selecting Level on the menu bar.ostics is designed to test Compaq components. components are tested, the results may be

ng, or Printing nformationmpaq Diagnostics by selecting Start > Settings > nel > Compaq Diagnostics.

egories, then select a category from the list.

e the information, select File > Save As.nt the information, select File > Print.ompaq Diagnostics, select File > Exit.

28

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.3. In the scro

to test.

4. Select a te

Quicka selec

Compdevice

Custodevice To

Ch To

thto


ll box, select the category or device you want

st type:

TestRuns a quick, general test on each device in ted category.lete TestPerforms maximum testing on each in a selected category.m TestPerforms maximum testing on a selected . run all tests for your selected device, click eck All. run only the tests you select, click Uncheck All,

en select the checkbox for each test you want run.

Troubleshooting


5. Select a test mode: Interactive ModeProvides maximum control over the

testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices.

Unattended ModeDoes not display prompts. If errors are fou

6. Click Beg7. Select a ta

Statusduring

Log tatimes each te

Errortheir e

8. Select a ta

Log ta Error

9. Select a ta Log ta

your f


nd, they are displayed when testing is complete.in Testing.

b to view a test report: tabSummarizes the tests run, passed, and failed the current testing session.bLists tests run on the system, the number of

each test has run, the number of errors found on st, and the total run time of each test.

tabLists all errors found in the computer with rror codes.b to save the report:bSelect Save.

tabSelect Save.b to print the report:bSelect File > Save As, then print the file from

older.

210

Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial Tr

2.2 No Pow

2.3 No Pow

2.4 No Pow

2.5 No Pow

2.6 No Vide

2.7 No Vide

2.8 Nonfunc

2.9 No Ope

2.10 No OS L2.11 No OS L

2.12 No OS L

2.13 No OS L2.14 No OS L

2.15 No Audi

2.16 No Audi

2.17 Nonfunc

2.18 Nonfunc

2.19 Nonfunc

2.20 No Netw


oubleshootinger, Part 1

er, Part 2

er, Part 3

er, Part 4

o, Part 1

o, Part 2

tioning Docking Stationrating System (OS) Loadingoading From Hard Drive, Part 1oading From Hard Drive, Part 2oading From Hard Drive, Part 3oading From Diskette Driveoading From CD- or DVD-ROM Drive

o, Part 1

o, Part 2

tioning Devicetioning Keyboardtioning Pointing Deviceork or Modem Connection

Troubleshooting


Flowchart 2.1 - Initial TroubleshootingBegin

troubleshooting.

Is therepower?

Is the OSloading?

Is there video?(no boot)

Is theresound?

Beeps,LEDs, or error

messages?

FlNo

FlNo

Y

Y

Y

Y

Y

N

N

N

N

N

FlNo

Flo

c


Connectingto networkor modem?

Keyboard/pointing device

working?

Go toFlowchart 2.17,Nonfunctioning

Device.

Go toowchart 2.2,Power, Part 1.

Go toowchart 2.6,Video, Part 1.

All drivesworking?

Y

Y

Y

End

N

N

NGo to

owchart 2.9, OS Loading.

Go towchart 2.15,No Audio.


Keyboard,or Flowchart 2.19,

Nonfunctioning Pointing Device.

CheckLED board,

speaker onnections.

Go toFlowchart 2.20,No Network or

Modem Connection.

212

Troubleshooting

Flowchart 2.2 - No Power, Part 1

1. Reseat the power cablestation and at the AC o

2. Ensure that the AC pow3. Ensure that the power

Done

Remove fromdocking station(if applicable).

Power upon battery

power?

Power upon AC

power?

Power upin dockingstation?

N

Y

Y

N

N

Y

Y

No power (power LED

is off).


s in the docking utlet.er source is active.

strip is working.

Power upon battery

power?

Power upin dockingstation?

Done

*Resetpower.

*Resetpower.

Power upon AC

power?

N

N

Y

Y

N

*On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Go toFlowchart 2.4,

No Power,Part 3.

Go toFlowchart 2.3,

No Power,Part 2.

Go toFlowchart 2.8,NonfunctioningDocking Station.

Troubleshooting


Flowchart 2.3 - No Power, Part 2Continued from Flowchart 2.2,

No Power, Part 1.

Visually check fordebris in battery

socket and clean if necessary.

N

Y

Power on?

Check battery by recharging, moving it to

another computer, or replacing it.

Power on?

Done

Y

N

Y


Done

Replace power supply (if applicable).

Power on?

Done

NGo to

Flowchart 2.4,No Power,

Part 3.

214

Troubleshooting

Flowchart 2.4 - No Power, Part 3Continued from Flowchart 2.3,

No Power, Part 2.

Reseat AC adapterin computer andat power source.

Power on?

Power on?

Plug directlyinto AC outlet.

Power LEDon?

Power outletactive?

Replacepower cord.

Y

N

Y

Y

Y

N

N

N


Internal orexternal AC

adapter?

Done

Done

Done Done

Power on?

Try differentoutlet.

Replace externalAC adapter.

Y

N

External

InternalGo to

Flowchart 2.5,No Power,

Part 4.

Troubleshooting


Flowchart 2.5 - No Power, Part 4

Y

N

Continued from Flowchart 2.4,

No Power, Part 3.

Opencomputer.

Loose ordamaged

parts?

Y

Closecomputer and

retest.

Power on?

Done

N


Reseat loosecomponents and

boards and replace

damaged items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

*Replace these items as a set to prevent shorting out among components.

216

Troubleshooting

Flowchart 2.6 - No Video, Part 1

Stand-aloneor docking

station?

No video.

Rep1. C2. In3. D4. S

Internal orexternal

display*?

Dockingstation

Intern

Stand-alone

External

Adjustbrightness.

Video OK?

Y

Video OK?

Done

N

Check for bentpins on cable.

Y

N

N


A

N

lace the following one at a time. Test after each replacement.able between notebook and computer display (if applicable)verter board (if applicable)isplayystem board

Adjustbrightness. Video OK? Done

al

Done

Press lidswitch to ensure

operation.

Video OK? Done

Y

N

Done

Tryanotherdisplay.

Internal andexternal

video OK?

Replacesystemboard.

Y

N

*To change from internal to external display, use the hotkey combination.

Y

Go toFlowchart 2.7,o Video, Part 2.

Troubleshooting


Flowchart 2.7 - No Video, Part 2

Y

N

Continued fromFlowchart 2.6,

No Video, Part 1.

Video OK?

Adjust externalmonitor display.

Adjustdisplay

brightness.

Video OK?

Check that notebook is pseated in docking stat

for bent pins on cable, amonitor connection

N

Y

N

Remove notebook from docking station,

if connected.


Done

Video OK?

Done

Done

roperlyion,nd for .

Go to A inFlowchart 2.6,o Video, Part 1.

Check brightnessof external monitor.

Try anotherexternalmonitor.

Internaland externalvideo OK?

Go toFlowchart 2.8,NonfunctioningDocking Station.

Y

Y

N

N

218

Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)

Y

N

Reseat power cord in docking

station andpower outlet.

Check voltage setting on

docking station.

Reset monitor cable connector at docking station.

Dockingstation

operating?

Remove notebook, reseat all internal parts, and replace any

damaged items in docking station.

Nonfunctioningdocking station.


N

Replace the following docking station components one at a time. Check computer operation after each replacement.

1. Power supply2. I/O board3. Backplane board4. Switch box5. Docking motor mechanism

Reinstallnotebook into

docking station.

Dockingstation

operating?

Done

Done

Y

Troubleshooting


Flowchart 2.9 - No Operating System (OS) Loading

gN

Reseat power cord in docking

station andpower outlet.

No OSloading.*

g

gN


No OS loadingfrom hard drive,

o to Flowchart 2.10, o OS Loading from Hard Drive, Part 1.

*Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

No OS loadingfrom CD- or

DVD-ROM drive,o to Flowchart 2.14,

No OS Loadingfrom CD- or

DVD-ROM Drive.

No OS loadingfrom diskette drive,o to Flowchart 2.13, o OS Loading from

Diskette Drive.

220

Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1

Done

OS notloading fromhard drive.

Nonsystemdisk message?

Go to

Reseatexternal

hard drive.

OS loading?

BootfromCD?

Bootfrom

hard drive?

Y

Y

Y

Y

N

N

N

N

Check the setup utility for correct

booting order.



Device.

Y

N

Flowchart 2.11,No OS Loading

from Hard Drive, Part 2.

Done

Go toFlowchart 2.13,

No OSLoading fromDiskette Drive.

Bootfrom

diskette?

Change bootpriority throughthe setup utility

and reboot.

Bootfrom

hard drive?

Y

N

Troubleshooting


Flowchart 2.11 - No OS Loading from Hard Drive, Part 2Continued fromFlowchart 2.10,No OS Loading

from Hard Drive, Part 1.

Reseathard drive.

CD ordiskette in

drive?

1.

2.

FlNf

Bootfrom diskette

drive?

Removediskette and

reboot.

Y

N

Bootfrom

hard drive?

Y

N

Y

N

Hard drive accessible?

Y

N

Go toFlowchart 2.12,No OS Loading

from Hard Drive,Part 3.


Done

Replace hard drive. Replace system board.

Go toowchart 2.13,o OS Loading rom Diskette

Drive.

Load OS using Restore CD

(if applicable).

Format hard drive and bring to a bootable C:\ prompt.

Create partition, then format hard drive to bootable

C:\ prompt.

Hard driveaccessible? Done

Run FDISK.

Y

N

Hard drivepartitioned?

Hard driveformatted?

Y

N

Y

N

Computerbooted?

Done

Y

NGo to

Flowchart 2.12,No OS Loading


222

Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3

Y

Systemfiles on hard

drive?

Continued from Flowchart 2.11,No OS Loading


N

Viruson harddrive?

Y

N

Run SCANDISK and check forbad sectors.

Can badsectors

be fixed?

Y

N

Y

Fix badsectors.


Clean virus. Done

Install OSand reboot.

OSloading fromhard drive?

Y

N

Y

N

Diagnosticson diskette?

Replacehard drive.

Run diagnosticsand follow

recommendations.Replace

hard drive.

N

Boot fromhard drive?

Replacehard drive.

Done

Troubleshooting


Flowchart 2.13 - No OS Loading from Diskette Drive

Done

Y

N

Reseatdiskette drive.

OS not loadingfrom

diskette drive.

Y

Y

Y

Y

N

N

N

N

OSloading?

Nonsystemdisk message?

Bootfrom another

device?

Diskettedrive boot

order?

Change bootpriority using

the setup utility.

Diskettedrive enabledin the setup

utility?


Done

Y

Y

Y

N

N

N

Bootablediskettein drive?

Install bootablediskette and

reboot computer.

Check diskettefor system files.

Try different diskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystemdisk error?

OSloading?

Enable driveand cold boot

computer.


Device.


Device.

Clear CMOS. Refer to

Section 1.3, Clearing a

Password, for instructions.

224

Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive

Y

N

Bootabledisc indrive?

Discin drive?

No OSloading from

CD- orDVD-ROM Drive.

Install bootabledisc andreboot

computer.

Boots fromCD or DVD?

th

Reseatdrive.

Y

Y

Y

N

N

N

N


Clear CMOS.Refer to

Section 1.3, Clearing a

Password, for instructions.

Done


Device.


Device.

Installbootable disc.

Boots fromCD or DVD?

Try anotherbootable disc.

Bootingfrom another

device?

Bootingorder

correct?

Correct bootorder usinge setup utility.

Done

Y

Y

N

Troubleshooting


Flowchart 2.15 - No Audio, Part 1

No audio.

N

Notebook in docking station(if applicable)?

Audio? DoneTurn up audio internally or externally.


No Audio, Part 2.

Y

Y

N


Internalaudio?Undock

Audio? Done


No Audio, Part 2.


Device.

Replace the following docking station components one at a time as applicable. Check after each change.

1. Reseat docking station audio cable.2. Replace audio cable.3. Replace speaker.4. Replace docking station audio board.5. Replace backplane board.6. Replace I/O board.

Y

Y

N

N

226

Troubleshooting

Flowchart 2.16 - No Audio, Part 2

Y

Continued from Flowchart 2.15,

No Audio, Part 1.

Audiodriver in OSconfigured?

Audio?

Y

Y

N

N

N

Correctdrivers for

application?

Connect toexternalspeaker.

Lse

c


N

Reloadaudio drivers.

Y

oad drivers andt configuration

in OS.

Audio? Done

Replace audio board and speaker

onnections in notebook

(if applicable).

1. Replace internal speakers.2. Replace audioboard(if applicable).3. Replace system board.

Troubleshooting


Flowchart 2.17 - Nonfunctioning Device

ClearCMOS.

Done

Nonfunctioningdevice.

Reattach device.Close notebook,plug in power,

and reboot.

Deviceboots

properly?

Y

N


Done

Any physicaldevice detected?

Y

N

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or

other damage.

Reseat device.

Fix orreplace

broken item.

Go toFlowchart 2.9,

No OS Loading.

Deviceboots

properly?

Possible bad hard drive.

Replace drive.

Possible bad diskette drive.Replace drive.

Possible bad NIC.Replace card. Ifintegrated NIC, replace system

board.Y

N

228

Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard

Y

N

OK?

Keyboardnot operating

properly.

Externaldeviceworks?

Connect notebook to good external

keyboard.

Reseat internal keyboard connector

(if applicable).

N

Y

N

Done


Replacesystemboard.

Replacesystemboard.

Replace internal keyboard or

cable.

OK?

Y

Done

Troubleshooting


Flowchart 2.19 - Nonfunctioning Pointing Device

Y

N

OK?

Pointing devicenot operating

properly.

Externaldeviceworks?

Connect notebook to good external pointing device.

Reseat internal pointing device

connector (if applicable).

N

Y

N

Done


Replacesystemboard.

Replacesystemboard.

Replace internal pointing device

or cable.

OK?

Y

Done

230

Troubleshooting

Flowchart 2.20 - No Network or Modem Connection

Disconnect all power from

the notebookand open.

No networkor modem connection.

N

Digitalline?

Networkor modem jack

active?

Re

t

NIC/modem configured

in OS? r

Reseat NIC/modem

(if applicable).

NN

YY

Y


Y

Done

place jack or have jack activated.

Connecto nondigital

line.

Reloaddrivers and econfigure.

Replace NIC/modem

(if applicable).

Replacesystemboard.

OK?

OK? Done

N

N

Y


3Illustrated Parts Catalog

This chapter preference for s

3.1 Serial NuWhen orderingnotebook seriaof the noteboo

Figure 3-1. Se


rovides an illustrated parts breakdown and a pare part numbers and option part numbers.

mber Location parts or requesting information, provide the l number and model number located on the bottom k (Figure 3-1).

rial Number Location

32

Illustrated Parts Catalog

3.2 Notebook System Major Components

Figure 3-2. No


tebook System Major Components



Table 3-1Spare Parts: Notebook System Major Components

Item DescriptionSpare Part Number

1 Displays

For use with 14.1-inch,

For use with models on14.1-inch, 14.1-inch,

For use with 14.1-inch, 14.1-inch,

2 Switch cover

3 Keyboard withDual Stick m

Bosnia-Herzegovina/Croatia/Slovenia/Yugoslavia

BrazilCzech Republic

DenmarkEuropeFranceFrench Canada

GermanyGreeceHungaryInternational


Evo Notebook N620c models onlySXGA+, CTFT 319733-001Evo Notebook N610c and N610v ly:SXGA+, CTFTXGA, CTFT

291261-001291262-001

Evo Notebook N600c models only:SXGA+, CTFTXGA, CTFT

241433-001 241434-001

241438-001

pointing stick (for use withodels)

241427-B41

241427-201241427-221

241427-081241427-021241427-051241427-121

241427-041241427-151241427-211241427-002

IsraelItalyJapanKoreaLatin AmericaNorwayPortugalRussiaSaudi ArabiaSlovakiaSpainSweden/FinlandSwitzerlandTaiwanTurkeyUnited KingdomUnited States

241427-BB1241427-061241427-291241427-AD1241427-161241427-091241427-131241427-251241427-171241427-231241427-071241427-101241427-111241427-AB1241427-141241427-031241427-001

34


Notebook Sys


tem Major Components (continued)



Table 3-1Spare Parts: Notebook System Major Components (Continued)


3 Keyboard withTouchPad mo

Bosnia-Herzegovina/Croatia/Slovenia/Yugoslavia

BrazilCzech

RepublicDenmarkEuropeFranceFrench

CanadaGermanyGreeceHungaryInternational


out pointing stick (for use with dels)

241428-B41

241428-201241428-221

241248-081241428-021241428-051241428-121

241428-041241428-151241428-211241428-002

IsraelItalyJapanKoreaLatin AmericaNorwayPortugalRussiaSaudi ArabiaSlovakiaSpainSweden/FinlandSwitzerlandTaiwanTurkeyUnited KingdomUnited States

241428-BB1241428-061241428-291241428-AD1241428-161241428-091241428-131241428-251241428-171241428-231241428-071241428-101241428-111241428-AB1241428-141241428-031241428-001

36


Notebook Sys







Miscellaneous

4a

4b4c4d4e4f

Memory expanN610c, and N

Mini PCI compaProcessor bracModem cableHard drive bezeDisk cell RTC bMini PCI compa

N610v modeMemory expan

N600c modeNot illustrated:

MultiPort moNotebook feePC Card slotRJ-11 cover

5 TouchPad com

For use with TouchButto

(for useFor use with

models onTouchPad TouchButto

(for useFor use with

TouchPad TouchButto

(for use


Plastics Kit 241439-001

sion compartment cover (on Evo Notebook N620c, 610v models)rtment cover (on Evo Notebook N600c models)

ket

latteryrtment cover (on Evo Notebook N620c, N610c, and

ls)sion compartment cover (on Evo Notebook ls)

dule covert space savers

ponents

Evo Notebook N620c models only:n with pointing stick buttons

with Dual Stick models)319772-001

Evo Notebook N610c and N610v ly:(for use with TouchPad models)n with pointing stick buttons

with Dual Stick models)

253658-001252434-001

Evo Notebook N600c models only:(for use with TouchPad models)n with pointing stick buttons

with Dual Stick models)

135227-001159530-001

38


Notebook Sys







6 Memory expan

266 MHz, 2D

1024 MB

768 MB512 MB384 MB256 MB

133 MHz (for512 MB256 MB128 MB64 MB

100 MHz (for512 MB256 MB128 MB

7 Top covers

For use with N610v mod

For use with

8 Fans

For use with N610v mod

For use with


sion boards

M (for Evo Notebook N620c models only)316391-001 and 301576-001301575-001301574-001301572-001301571-001

Evo Notebook N610c and N610v models only)238879-001212683-001212682-001212681-001

Evo Notebook N600c models only)280875-001280874-001280873-001

Evo Notebook N620c, N610c, and els only

Evo Notebook N600c models only

291264-001241436-001

Evo Notebook N620c, N610c, and els only

Evo Notebook N600c models only

291266-001

255528-001

310


Notebook Sys







9 System board

For use with For use with

models onFor use with

Mobile InteMobile Inte

10 Heat sink

11 DC-DC conver



12 Processors

For use only Intel PentiuIntel PentiuIntel PentiuIntel Pentiu

For use only Mobile InteMobile InteMobile InteMobile Inte

For use only Intel PentiuIntel PentiuIntel Pentiu

Intel Celero


s

Evo Notebook N620c models onlyEvo Notebook N610c and N610v lyEvo Notebook N600c models only:l Pentium III processor 1.066 GHz-Ml Pentium III processor 866 MHz-M

319778-001291581-001

241430-001241432-001

303103-001

ter boards

Evo Notebook N620c models onlyEvo Notebook N610c and N610v lyEvo Notebook N600c models only

319635-001291263-001

241435-001

with Evo Notebook N620c modelsm-M 1.6 GHzm-M 1.5 GHzm-M 1.4 GHzm-M 1.3 GHz

319777-001319776-001319775-001319774-001

with Evo Notebook N610c modelsl Pentium 4 2.0 GHzl Pentium 4 1.8 GHzl Pentium 4 1.7 GHzl Pentium 4 1.6 GHz

303282-001291269-001291268-001291267-001

with Evo Notebook N610v modelsm 4 2.4 GHzm 4 2.2 GHzm 4 2.0 GHz

321431-001324130-001321429-001

n 1.5 GHz 309240-001

312


Notebook Sys







13 Base enclosur



14 Hard drives

For use with 60 GB, 54060 GB, 42040 GB, 54040 GB, 420

For use with models on40 GB30 GB20 GB

For use with 30 GB20 GB15 GB10 GB

15 Mini PCI commType III mini Type III mini

3DES NICType III mini

16 Battery packs


es

Evo Notebook N620c models onlyEvo Notebook N610c and N610v lyEvo Notebook N600c models only

310547-001

291265-001241437-001

Evo Notebook N620c models only:0 RPM0 RPM0 RPM0 RPM

309475-001309474-001309473-001309472-001

Evo Notebook N610c and N610v ly: 265495-001

257660-001235540-101

Evo Notebook N600c models only:217096-001235421-001241429-001217094-001

unications boards

PCI combination 56-Kbps modem/NICPCI combination 56-Kbps modem/

PCI 56-Kbps modem

230338-001230339-001

230337-001

(6-cell, Li ion) 232633-001 and 301952-001

314


Notebook Sys

279362-003.book Page 14 Monday, May 19,

Documents

Compaq Evo n610c Service Manual