GLOBAL MATRIX PRIVATE LIMTED

CONTENTS VISION INTRODUCTION REGISTRATION & CERTIFICATIONS OVERVIEW INFRASTRUCTURE NETWORK,SECURITY QUALITY TRAINING HUMAN RESOURCE BUSINESS VERTICALS IP/TDM IT SOLUTION DIALER NETWORK DIAGRAM SYSTEM ARCHITECTURE REMOTE ACCESS GMPL WORK CULTURE ORGANIZATIONAL HIERARCHY I. T. SKILL SET CORPORATE INFORMATION PICTURE GALARY

We commit to innovate on behalf of our clients backed by methods, tools, and metrics that enable us to deliver reliable and high-quality solutions on time and is cost effective.

We believe outsourcing isn’t about what we can extract from a business. It’s about what you can add.

OUR MOTTO

“Expertise – Quality – Precise timing”

always leads to A STEP AHEAD…

OUR ORGANIZATION

IT Outsourcing service provider, based at Lucknow INDIA.

24 X 7 working environment, ensuring high employee motivation and satisfaction to serve at par to our Global esteemed clients.

Our Organization broadly caters to complete BPO Solutions, Trainings Placement and Consultancy Wing and Digitization, all these verticals are in varied segments including US, UK, Canadian Processes, Corporate Trainings, Placements etc.

OUR SERVICES Complete BPO Solutions Inbound Services Trainings Placement and Consultancy Wing

Digitization

CERTIFICATIONS AND REGISTRATIONS

1. OSP(Dot License ) 2. ROC (Registration of

Company) 3. Service Tax Registration 4. Labor License

Recognizing this opportunity, Global Matrix Private Limited, incorporated in 2012 , has set up its office at Lucknow, with a long term vision to be a global performance center. We aim at an exceptional quality in our service delivery while maintaining a people friendly culture. Our client’s vision becomes ours, as we transform it into reality.

Process expertise, stringent quality checks and strong HR and training policies, set us apart. To keep pace with today’s ever-changing economic environment, most organizations are focusing solely on their core competencies. The easiest way of doing this is by partnering with a service provider who under , Global Matrix Private Limited, as one of India’s fastest emerging outsourcing corporate, does so by offering quality, Cost effective BPO/CRM services to several Multinational clients all across the globe. As an offshore BPO service center, We shall very soon function as a customer interaction center (Inbound and Outbound calls), and take up Transaction Processing, Data Processing and Data Conversion.

OVERVIEW

INFRASTRUCTURESystems and servers

More thanserver 100 computers with high speed Pentium 4 processors One FTP (Internal as well external) In-house technical support

Man Power Highly skilled & experienced personnel capable of ramping up to 500 seats. Can handle end to end client responsibilities. Can handle customer care resolution.

Power supply 24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.

Security Aspects Real time Computer Desktop recording system.

Communication Dedicated Leased line for high speed Internet access. Cable connection as backup for Internet. We promise to deliver 100% customer satisfaction.

Physical Security Global Matrix Private Limited provides round the clock security to the premises at Lucknow with restricted access to the building. The Operational area is totally separated from non-operational area with additional access control systems.

Network, Security and

Disaster RecoverySince client’s data is of paramount importance, the entire Network is protected with Passwords, with access to Internet restricted through firewalls and proxy servers. Disaster recovery plans have been designed as per the standards.

QUALITY POLICY

“Global Matrix strives to be the organization of choice in the BPO Industry by consistently exceeding client expectations, chasing high level of accuracy standards to deliver more than set standards while ensuring High Employee motivation.”

Training

Training is the critical enabler in an organization’s pursuit of quality. Global Matrix Private Limited, is driven by strong HR policies provides online and classroom based training to staff on client specific processes.

HUMAN RESOURCE

Global Matrix HR Model functions by accepting the HR as a strategic partner in the formulation of the company’s strategies as well as in the implementation of those strategies through HR activities such as recruiting, selecting, training and rewarding personals. Our module focuses on identifying and analyzing external opportunities and threats that may be crucial to the company’s success. The model is in a unique position to supply competitive intelligence that will be useful in our strategic planning process.

Global Matrix Private Limited aims to translate strategiesinto HR practices to attain:i) adoption to changeii) employee commitment iii) better meeting of the customer demands and iv) achieving financial performance

OUR HR POLICY STRIVES IN :

Selecting the best talent and putting it in the right place.

Setting and aligning individual work goals with company objectives.

Building trust and instilling loyalty. Coaching for results.

Customer Support Account status Order processing/status Product Inquiry Registration Troubleshooting, error resolution and technical

support Answering Service Customer Service Rate plan description, sales and general product

information Inquiry Handling Technical Support Toll Free Services Website Response Order Processing

Appointment Scheduling Product/Service Promotion Market Research Sales & Marketing Verification services E-mail follow-up Data management Voice Broadcasting Welcome Calls and Upgrade

Programs Lead Generation Programs Cross/Up-Sell Customer/Quality Surveys

Inbound Services Outbound Services

DIGITIZATIONI. jpg To XML ConversionII. Form Filling (Idea Cellular Limited)III. Typing Work (e-book)

Categorically to define our services

IP/TDM IT SOLUTION DESCRIPTION

AVAYA contact center solutions run on traditional or converged infrastructure with superior routing, reporting, scalability and reliability. AVAYA deliver the need to win in today’s challenging customer economy.

• Industry leading agent and call selection criteria. The decision based on these criteria governs the assignment of work. AVAYA uses predictive technologies to make superior, business impacting decisions. Business Advocate minimizes the effect of random call arrival and random agent availability. It matches the rate between customer segment and agent segments, reduce abandon rates, lower average speed of answer, higher agent’s occupancy rates, and lower maximum delays.

• Highly secure applications processing. IP phone conversations completely encrypted to prevent eavesdropping.

• Network agnostic architecture supports a range of configuration from 100%IP, 100% TDM, to any mix in between.

• Network Design from D-Link switches with terabit performance to network users and to securely handle the end to end transport of all type of application data.

CapabilitiesAutomatic Call Distribution (ACD)Automatic Call Distribution (ACD) is communication server software with the hardware that process high-volume incoming, outgoing, and internal calls and distributes them to group of extensions called hunt groups or splits called as skills.

Calls to specific agent are automatically distributed among the agent that posses the desired skill. Calls queue to the skill until an agent is available. ACD allows a system administrator to create an efficient call management environment. This administrator can add or remove skills from the system, add or remove announcement, add or remove agents, add trunk groups and route calls to the appropriate skills.

SERVICE OFFERING FOR TELECOM INDUSTRY

Sales Support Telemarketing Product Promotion Lead Generation / Customer

Qualification

Organizational Hierarchy

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IT Skill Set Dedicated leased line with backup facility 0.01% downtime. Predictive dialer Proxy server M-VOIP link PRI- Line EPBX-Line DID Number Two Independent toll free number Latest Linux and Windows Operating system Highly configured routers, switches and servers Data Security FTP Server

CORPORATE INFORMATION

Date of incorporation : 18/09/2012

Registered Office: 1st Floor, Barrow Shopping Center, Near Alambagh Bus Stand,Alambagh, Lucknow - 226 005

Phone : +91-522-4024952 +91-9559756333

+91-9161733333

Mail : info@globalmatrixbpo.comVisit us at : www.globalmatrixbpo.com

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