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Communication vin 981

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Page 1: Communication vin 981

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WELCOMEWELCOME

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Communication Skills

What is there for the day…

We’ll share knowledgeWe’ll have FunWe’ll Play Roles

We’ll learn

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LET’S DISCOVER

THE POWER OF

COMMUNICATION…

Communication Skills

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WHAT DO WEUNDERSTAND BY

A “SKILL”?

Communication Skills

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what is Good and what is Bad Communication

At the end of the workshop we will learn…

some basic skills to become a Good Communicator

Communication Skills

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to recognize & overcome barriers

advantages of listening

to speak confidently

to communicate effectively

… and also

Communication Skills

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Research shows, communication is…

body language

55%

words7%

style

38%

Communication Skills

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Why Communication…

• to express our emotions• achieve joint understanding• to get things done• pass on and obtain information• reach decisions• develop relationships

Communication Skills

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Home Truths about Communication…

• Good Communication can’t exist without honest listening

• We do not try HARD to get our message across

• We do not take advantage of various media available to us

• We all could improve ourcommunication skills

• It cannot be perfected

Communication Skills

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Ways & effects of Communication

More Flexible, Less Accurate but responsive (Grapevine/Rumors)

Informal

Less Flexible, More Accurate but less responsive (JAGRITI…)

Formal

Communication Skills

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What is Communication…

• art of getting your message across effectively through:

•Visuals – leaves greatest impact

•Body Language – can make or mar

•Spoken words – first & simplest way

•Written words – reflects importance

Communication Skills

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Types & Methods

Television, Newspaper, Magazines, Internet…

Multimedia

Photographs, Paintings, Videos, Film…

Visuals

Facial expressions, Actions, Voice Tone, Silence, Stance…

Gestures

Conversations, Interviews, Phone Calls, Requests…

Spoken

Letters, Memos, Reports…Written

Communication Skills

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Communication : The Flow

Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding

Communication Skills

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– Is scarcer than quality water

– Is measured by results or actions

– Does not need to be very complex

– Is aimed at informing others

– Is complete and clear

Effective Communication…

Communication Skills

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Barriers to Effective Communication…

Personal Barriers• Your style and character (rude, polite, shy,

outspoken)

• Preparation & presentation

• Lack of clarity (pronunciation, pitch, etc.)

• Lack of credibility

• Timing

Communication Skills

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Barriers to Effective Communication…

Proper Pronunciation

Communication Help Pen

Buffalo Career Guest

Colonel Buffet Bouquet

Rendezvous Bulb Fax

Prakash Pradeep Chandrajeet

Communication Skills

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Barriers to Effective Communication…

Organisational Barriers

• Culture

• Environment

• Size & structure

• Pace of activity

Communication Skills

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Barriers to Effective Communication…

Process Barriers

• Channel/Medium

• Irrelevant Information loading

• Lack of Response or Feedback

• Inappropriate Questions

Communication Skills

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Overcoming the Barriers…

Say to yourself, “I will get Response”

Come up with a topic for discussion everyday

Start improving upon pronunciation

Develop habit of reading – start with the English newspaper / Comics

Understand first, then communicate

Don’t be afraid of asking questions

Communication Skills

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Facial ExpressionsGesturesPosture

Body Language…

Communication Skills

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Body Language…

Frustration

Clearing throat, "whew" sound,

Whistling, smoking, pinching flesh

covering mouth, jiggling money or keys, tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,

wringing hands, Fist like gestures

pointing index finger

rubbing hand through hair

rubbing back of neck.

Nervousness

Communication Skills

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Body Language…

Defensiveness

Open hands, unbuttoned coat

Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away

Openness

InsecurityPinching flesh, chewing pen,

thumb over thumb, biting fingernail

Communication Skills

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Body Language…

Confidence

Cooperation

Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat.

Steepled hands, hands behind back,

back stiffened, hands in coat pockets with thumb out, hands on

tapels of coat

Communication Skills

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Body Language…

Look out for some more clues on Body Language in the given handout…

Communication Skills

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SPEAKING SKILLS

Communication Skills

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Speaking…

“A wise man reflects before be speaks; a fool speaks, and then reflects on

what he has uttered.”

- French Proverb.

Communication Skills

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– Take initiative

– Be polite

– Be pleasant (smile, jokes)

– Be clear and concise (tone, accent, emphasis, pronunciation)

– Cite negative opinions honestly, but in a positive manner

– Seek Feedback

While Speaking…

Communication Skills

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– Write down in advance what you want to say and in what order

– Smile

– Speak slowly

– Always be polite and friendly

– For long messages, follow a script

– Get confirmation

– Monitor your time

While Speaking over phone…

Communication Skills

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WRITING SKILLS

Communication Skills

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Clarity in Writing…

Rs 1000000000

Rs. 10,00,00,000/-

Rs. 10 Crore

Communication Skills

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Plan what you want to say in your letter/ report

While Writing…

Use simple language – avoid ambiguous words

Check spelling & punctuation, then send

Reread the letter when you have finished

Communication Skills

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While Writing…

“KISS” (Edit the letter by cutting ruthlessly).

Be kind to others’ eyes (font size, clarity)

Be creative (use tables, graphs)

Use the language YOU are better at

Communication Skills

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• Visualize the reader when you are writing

• Don’t write unbroken paragraphs

• Use numbered paragraphs to make cross-referencing easier

• Punctuation plays the role of body language in writing

Keep in mind while writing

Communication Skills

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• Use headings and subheadings.• Use ruled sheets instead of plain

ones.• Don’t print without thoroughly

checking your sources.

Keep in mind while writing …

Communication Skills

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LISTENING SKILLS

Communication Skills

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Listening – why is it important?

Writing

Reading

Speaking

Listening

Ord

er

in w

hic

h w

e a

re t

au

gh

t

Ord

er in

wh

ich

we le a

rn

9%

16%

30%

45%

Communication Skills

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– to receive information – to understand effectively– to enhance clarity– to empathize

Objective of Listening is…

Communication Skills

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– Avoid distractions– Do not interrupt unnecessarily– Be active (show interest)– Paraphrase what you’ve heard– Throw an echo

So, while Listening…

Communication Skills

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• The Listener keeps looking at the speaker

• The Listener’s body is in ‘open’ position

• The listener is smiling with a pleasant &

encouraging expression

• Listener looks relaxed but alert, neither tense

nor slouching

• Listener utters humming sounds

What Listening Looks like...

Communication Skills

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PRESENTATION SKILLS

Communication Skills

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– Research (find out facts & figures)– Prepare (Introduce, Discuss, Conclude)– Rehearse– Be confident– Present – Use proper media

While Presenting…

Communication Skills

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5 styles of communicating to manage conflicts

Communication Skills

“Go for it” You feel confident but

uncooperativeYou win and other

person loses

“Run Away” You don’t feel confident

or cooperativeYou lose

“Yes, Boss” You feel cooperative but

unconfidentYou let the other

person win

“Let’s Trade”You feel partly

cooperative & confidentYou both win a bit and

lose a bit

“Let’s both win” Mutual Cooperation &

ConfidenceYou help one another

to win

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“I HEAR, I forgetI SEE, I remember

I DO, I understand”

“I HEAR, I forgetI SEE, I remember

I DO, I understand”

Communication Skills

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