Communication Skills Training CORD' 09

8/7/2019 Communication Skills Training CORD' 09

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بسم ال ارن ارحيم





• What does these people have ?

• How these people were able to communicate

with the hole world ?

•

Do you think they were talking the samelanguage ?

• Do you think that their societies were only

one level or one interest or one age



It’s not onlyWhat you say

but also

How do u say it



To decide how to say & what.You have to know

whomYou are talking to

& what he likes



Social Matrix



A E

P T





What’s Communication ?

Sender Message Receiver

Feedback





How to deliver your message ?

1. How to speak.

2. What your appearance tells about you.

3. How to use your voice.4. How to use the body language.

5. How to communicate with eyes.

6. How to create emotional contact.



1-HOW TO SPEAK?

• 3 C's method:

• Clearly.

• Correctly.

• Confidence.

• WHENEVER YOU TALK:

•use descriptive words and avoid “non-words

• Having a sense of Humour

• Use Age Specific Language



2-What your appearance tells?

• How organized do you appear to be.

• Appearance effect (1st impression).• On stage movements.



3-HOW TO USE YOUR VOICE?

• Pause for importance.

• Speed up your rate for excitement.

•

See in your mind the story you tells.• Define a place in your speech.

• Include dialogue in your speech.

• Don’t speak in a monotone.challenge was just to stay awake



4-How to use the body language?

• Your listener wants to know how u feel about

what you are saying.• Examples show your movement meanings.



Examples show your movement meanings

NONVERBALBEHAVIOR

• Standing with hands on

hips

• Arms crossed on chest• Hand to cheek

• Touching, slightly rubbing

nose

• Tapping or drummingfingers

• Stroking chin

• Tilted head

INTERPRETATION

• Readiness, aggression

• Defensiveness

• Evaluation, thinking

• Rejection, doubt, lying

• Impatience

• Trying to make a decision

• Interest



Hands on hips Hands to cheek Legs crossed

Stroking chin Arms crossed

on chest



5-How to communicate with eyes?

(Eye contact)The eyes are the windows to the soul we are

told

• Contact with eyes appears you more

confident.

• Good eye contact cuts physical distance half.

• Provides you with valuable feedback from

your audience.



6-How to create emotional

contact?

• Have to speak visual language to make

emotional contact.• Have to be nature.

• Have to give complement.





SUMMERISED 9 TIPS TO IMPROVE YOUR

COMMUNICATION SKILLS

Listen without

judgment

Listen without

thinking about

what you will say

next

Do not be invested

in being rightListen to yourself

In all cases repeat

back what you

heard and ask if it

is correct

If your mind

wanders, ask for

repetition

Say it honestly

Get comfortable

with gray

Have integrity and

build trust



FEEDBACK

Open Discussion



QUESTIONS



Documents

Communication Skills Training CORD' 09