CommunicationCommunicationBarriersBarriers

N Bishwajit SinghN Bishwajit SinghABS noidaABS noida

CommunicationCommunication

Communication is the passing of information and Communication is the passing of information and understanding from one person to another at the understanding from one person to another at the same level or at different levels. same level or at different levels.

CommunicationCommunication

Receiver

Decodemessage

Encodefeedback

Formfeedback

Sender

Formmessage

Encodemessage

Decodefeedback

Mediumtransmitsmessage

Mediumtransmitsfeedback

Barriers

The Communication ProcessThe Communication Process

Receiveencodedmessage

Receivefeedback

Types of communication barriersTypes of communication barriers

Physical barriersPhysical barriers

Semantic BarriersSemantic Barriers

Organizational BarriersOrganizational Barriers

Psychological BarriersPsychological Barriers

MiscellaneousMiscellaneous

Physical barriersPhysical barriers

Obstacle that prevents movement or the flow of message physically.

Anything that impedes your progress or movement physically.

For example Power off while working. Unwanted sound while meeting.

Network down while mailing etc…..

Semantic BarriersSemantic Barriers

There is always a possibility of misunderstanding the feelings of the sender There is always a possibility of misunderstanding the feelings of the sender of the message or getting a wrong meaning to it. The words sign and figures of the message or getting a wrong meaning to it. The words sign and figures used in communication are explained by the receiver in the light of the used in communication are explained by the receiver in the light of the experience which creates doubtful situations.experience which creates doubtful situations.

Badly expressed Message Symbols or words with different meanings Faulty Translations Unqualified Assumptions Technical jargon Body language and gesture decoding

Organizational barriersOrganizational barriers

Organizational structure greatly affects the capability of the employees as far as Organizational structure greatly affects the capability of the employees as far as the communication is concerned. Some major organizational hindrances in the communication is concerned. Some major organizational hindrances in the way of communication are the following:-the way of communication are the following:-

Organizational PoliciesOrganizational Policies Rules and regulationsRules and regulations StatusStatus ComplexityComplexity Organizational facilitiesOrganizational facilities

Socio-psychological Barriers Attitudes and opinions: We react favorably or are hostile according

as the information is to our personal advantage or not.

Emotions: We can neither transmit things correctly nor receive if our mind is agitated.

Closed mind: We hold our opinion so rigidly that we just refuse to listen.

Status-consciousness: We are over-conscious of our lower or higher rank and do not express ourselves candidly.

The source of communication: We react according to the trust we repose in the source from which the communication originates.

Inattentiveness: Unconsciously we become inattentive if the communication contains a new idea and our mind refuses to re spond to it.

Faulty transmission: Part of the message is lost in transmission.

Poor retention: Oral messages in particular are lost due to poor human retention.

Unsolicited communication: We are unresponsive if the communication is unsolicited.

CULTURAL BARRIERSCULTURAL BARRIERS

There are some issues that can There are some issues that can separate one person from another separate one person from another and can create barrier between and can create barrier between them.them.

AgeAge ReligionReligion Education Education GenderGender Social status, standardsSocial status, standards Economic positionEconomic position Cultural backgroundCultural background HealthHealth Beauty Beauty Popularity, priorityPopularity, priority Political beliefPolitical belief Ethics, values, motivesEthics, values, motives Rules/regulationsRules/regulations

GENDER BARRIERS:-GENDER BARRIERS:-

There are distinct differences between the speech patterns of man and There are distinct differences between the speech patterns of man and those in women.those in women.

ConclusionConclusion

The above mentioned barriers to effective communication are considered as The above mentioned barriers to effective communication are considered as filters of communications. You can overcome the barriers to communication filters of communications. You can overcome the barriers to communication through the following measures:-through the following measures:-

Learn to use feedback well.Learn to use feedback well. Be sensitive to receiver’s point of view.Be sensitive to receiver’s point of view. Use direct, simple language which is appropriate to the receiver.Use direct, simple language which is appropriate to the receiver. Use proper channel.Use proper channel. Learn to use supportive communication, not defensive communication.Learn to use supportive communication, not defensive communication. Make the organizational structure more flexible, dynamic and transparent. Make the organizational structure more flexible, dynamic and transparent. Allow employees access to resources, self expression and idea generation.Allow employees access to resources, self expression and idea generation. Maintain eye contact with the speaker and make him comfortable. Maintain eye contact with the speaker and make him comfortable.

References:References: Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.

Sinha,K.K. (2003). Business Communication (2Sinha,K.K. (2003). Business Communication (2ndnd edition). New Delhi, edition). New Delhi, Galgotia Publishing Company.Galgotia Publishing Company.

Owens, R. (1991). Organizational behavior in education (6Owens, R. (1991). Organizational behavior in education (6thth ed.). ed.). Portland, OR: Alyn & Bacon.Portland, OR: Alyn & Bacon.