Communication and Conflict Resolution Skills - and Conflict Resolution Skills Verbal Communication: • Style of communication: It is important to recognize that everyone has a

Communication and Conflict Resolution Skills - and Conflict Resolution Skills Verbal Communication: • Style of communication: It is important to recognize that everyone has a

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Text of Communication and Conflict Resolution Skills - and Conflict Resolution Skills Verbal Communication:...

  • CommunicationandConflict

    ResolutionSkills

    VerbalCommunication: Styleofcommunication:Itisimportanttorecognizethateveryonehasadifferentstyleof

    communicationwhetheritbetentativevs.directortalkativevs.reserved. Activelistening:Byrestatingwhattheotherindividualsaidinyourownwordsyounotonlyshow

    themthatyouarelistening,butensurethatyouunderstandwhattheyaretryingtocommunicatebeforeresponding.

    Self-disclosure:Revealinginformationaboutyourselfwillenhancetherelationshipbecauseitrequirestrustandenhancestheotherindividualsunderstandingofyoursituation.

    NonverbalCommunication:

    Providesinformationdescribingtheemotionalstateofanindividualthatarenotcommunicatedverbally.

    Regulatinginteractions:Nonverbalcommunicationusedinshowingsignsofinterestingettingtoknowsomeoneisanexampleofregulation.

    Definesthetypeofrelationshipthattwopeoplehave(friendsvs.coworker)

    **Muchofwhatwecommunicatetoothersisdonenonverballythroughfacialexpressions,bodylanguage,andtouch.

    TipsforSuccessfulConflictResolution

    Viewconflictasaconstructivewayofstrengtheningyourrelationships Ifyouhaveveryfewconflictswiththepeopleinyourlife,pauseandaskyourself:"AmI

    denyingoravoidingconflictswiththepeopleIcareabout?" Communicateinawaythatfacilitatesaproblem-solvingandcaringclimate Beopen.Donotwithdrawfromtheconflict Becarefulaboutwhatyousayandhowyousayit Beanactivelistener.Lettheotherpersonknowinyourownwordsthatyouunderstand

    his/herthoughts,wishes,andneeds Summarizewhatyoudiscussandmakeplanstocontinuethediscussiontowardresolution