Communicare Options

Communicare Options

Argyll

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Index About Argyll .............................................. 3 What is Communicare? .............................. 4Why do I need Communicare? ................... 5What does Communicare deliver? ............ 6Features & Benefits ................................... 7Service Options......................................... 9Response Options..................................... 10Device Options ....................................... 11

Identicare ............................................. 12Maxcare ................................................. 13Smartcare .............................................. 13 Companion............................................ 15

Select Device Options ............................ 16 Devices at a Glance ................................. 17Testimonials ........................................... 18 Current Customers .................................. 19Training Support ...................................... 20 Total in Life Support ................................20Billing ........................................................21Your Communicare Options ................... 22

Argyll

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About Argyll Argyll currently supports over 200 discrete clients with duty of care responsibility for almost 25,000 subscribers. Argyll is the UK-leader in lone worker monitoring. Argyll continuously invests in research and development and deploys the most robust and advanced risk monitoring technology.

Argyll & the Islands Telecom Ltd was formed in 1998 and is accredited to ISO 9001:2000 by UKAS. The company is recognized as an Investor In People (a Prince2 Project Management practitioner) and a member of the British Security Industry Association and the Telecare Services Association.

The Company is proactive in setting standards for the lone worker industry and works closely with ACPOS (Association of Chief Police Officers in Scotland) and BSIA (British Security Industry Association) to develop and improve its software and assesses and works closely with manufacturers to introduce new safety device products within the UK.

Personal risk management requires more than just software or devices, it requires a holistic approach to all aspects of working or living alone. This is why Argyll has developed Communicare Options to satisfy five key principals: • Risk Management• Location Management• Solution Management• Incident Management• Compliance Management

Argyll

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About Communicare What is Communicare?Communicare is an award winning risk management and telecare solution that is simple to use and operate. Modular by design, it discreetly monitors the day-to-day health, safety and wellbeing of vulnerable individuals and lone workers. This is achieved by managing identified risks and empowering users with a simple facility to update daily activities; monitoring their geographic location using passive and active technologies and indicate in real-time where higher risk activities are being undertaken.

Communicare can ensure a users safety following completion of every task and enables users to summon urgent assistance from colleagues, friends or emergency response providers if the situation arises.

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Why do I need Communicare?Everyone deserves to feel safe and we all have a right to feel safe within the community in which we live and work. Employee’s operating in the community can be exposed to higher risk throughout the course of a normal day and are entitled to receive an equivalent safe system of work as their office based colleagues. Apart from the obvious improvements in staff morale and employee relations, the employer is compelled by law to ensure that adequate risk assessments are carried out and a robust risk management solution implemented. If they fail to do this they may find themselves to be in breach of the current health & safety legislation and thereby incurring severe financial penalties and other commercial risks.

More and more people choose to live independently during illness; others live alone or engage in active lifestyles. Through day to day lifestyle or leisure activities people may expose themselves to higher risk or encounter feelings of vulnerability perhaps caused by medical conditions, the fear of crime or susceptibility to accident. These concerns need to be assuaged for both themselves and their loved ones. Using Communicare means that during time of need these individuals can rely upon someone to assist them.

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What does Communicare deliver?Communicare centres upon a unique tiered risk management system, enabling individuals to indicate current risk status. An integrated location management platform enables the responder toidentify the user location, plus a dedicated response facility with tailored escalation protocols for each individual user. Following a risk assessment, the modular design of Communicare enables individuals or risk managers to choose the appropriate service options based on their requirements.

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Features Benefits

Communicare Options • Meets the Duty of Care and aids compliance with current Health & Safety legislation• Enables individuals to control risk and match services and devices against individual risk profile• Provides a consistent risk management solution

Integrated location services and mapping tools

• Accurate location information is available to assist responders in the event an incident occurring• Enables compliance with BS8484 (new standard for lone working)• Fully configurable monitoring profiles can identify the locus of individual devices at any time

Green Risk • Confirms individuals safety at the end of a pre-defined time period

Amber Pre-alert • Individuals dynamically update change of status e.g. when temporary risk activities are undertaken; change of location etc

Amber Managed • Individuals can manage risk exposure time of Amber Pre-alert activities to ensure safe completion or egress.

Red Risk • Automatically identifies the individuals exposure to risk and alerts nominated persons if problems occur

Duress • Enables individual to summon immediate assistance• Enables others to listen in, assess and summon appropriate localised assistance

Incident management options • 24/7/365 duress and red risk support• Provides valuable support and reassurance to individuals • Linked to emergency responders such as Police, Ambulance, Fire etc• Voice link direct to live operator• Call recording via Argyll servers can be used in evidence

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Mobile Phone & PDA compatible • Use familiar or existing technology• No need for additional equipment or capital outlay

Bespoke Safety Devices • Choose the most appropriate safety device to suit the individual and ensure health, safety and well-being• Match device to the application and need of risks being encountered• Can be deployed for hazardous applications or where discretion is required• Special features (eg. Fall-detection/Man-down, High IP rating, GPS etc)

GPS device range • Use GPS devices to provide more accurate location information (eg in higher risk scenarios)• Can provide location, movement history and audit trails

Management reports • Highlights training issues• Demonstrates adherence to Health & Safety legislation • Demonstrates compliance with internal policy• Identifies individual and group activity profiles

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Communicare Options - How it worksThere are 3 steps to building your Communicare Options Package.

Step 1: Select your Options Service Plan.

Choose the service which best suits your requirements.

Step 2: Select your preferred Response Option.

You may choose from the following response options:

• Nominated • ERC

• TSC • ARC

• 3rd Party • Manned or mobile response

Step 3: Select your device.

This could be either a mobile phone, PDA or an Argyll Accredited Device such as:

• Identicare • Maxcare

• Smartcare • Companion

or a non-accredited device.

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Communicare Options A Robust Safety Service Begins with Risk AssessmentsEveryone carries out a risk assessment depending on the nature of the task. For employers it is a legal requirement that they carry out proper risk assessments to ensure that these risks are recognised. They must then take steps to avoid or control them, including the risk of reasonably foreseeable violence. For individuals our risk assessments may be less formal but are no less important. That is why Communicare supports 5 options.

Communicare offers subscribers the flexibility to proactively indicate 4 layers of risk management:• Green Risk: The fundamental Duty of Care risk ensuring safe return• Amber Pre-alert: Catering for temporary higher risk activities and locations• Amber Managed: A timed risk function enabling Communicare to actively monitor your safe exit from an Amber risk activity• Red Risk: Identifying potential problems and trigger escalation processes.

Options

Step 1: Select your Options Service Plan

Green Amber (pre-alert) Amber (managed) Red Option

O P O O Option 1

P O O P Option 2

P P O P Option 3

O P P P Option 4

P P P P Option 5

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Step 2: Select your Response OptionAn effective safety service requires an efficient and reliable response facility that meets your risk management objectives. Communicare can be deployed using a number of alternative response options.

Response Options Definition Duress• Nominated Alerts delivered to colleagues or other nominated individuals for

management ‘in-house’Not included

• ERC ISO9001:2000: Managed by a 24/7 Emergency Response Centre capable of highlighting any concerns to colleagues or nominated individuals

Included

• TSC BS5979 CAT I: Telecare Service Centre operates 24/7 in accordance with the European Standard CLC/TS 50134-7:2003 for Telecare service providers

Included

• ARC BS5979 CAT II/BS8484: The only response option that will provide a guaranteed Emergency Service response when required

Included

• 3rd Party Service is handled by your preferred response centre 3rd Party

• Manned or mobile response

This option can be arranged if required

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Step 3: Select your Device

In addition to the huge range of compatible devices available via your mobile phone company, Argyll offers a range of accredited safety devices for use with the Communicare service. These devices have been fully tested by Argyll and are accredited as being fit for purpose in all aspects of our service functionality and options. In addition to technical testing, our Accredited Device range is selected upon their merit and potential operational application within our varied client user groups.

Other non-accredited devices may still be utilised. The Communicare service offers a 3rd party API* to assist other manufacturers or clients seeking integration of their specific device with the Communicare service.

*Application Programming Interface

Argyll Accredited Devices

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Designed to look and feel like a normal identity (ID) card-holder, Identicare in fact contains discreet mobile phone technology that enables user interaction with a response service via Communicare.

Easily introduced to any organisation, it can be worn either in landscape or portrait mode, on a lanyard or lapel clip.

Suitable for service organisations and where discretion is required.

Options Compatibility

Option 1 POption 2 POption 3 POption 4 POption 5 P

Location Compatibility

LBS Cell ID GPS

P P P

Special Features

• ‘Man-Down’ alert • Rip Alarm

• GPS • Audio channel

Specifications

Dimensions • 102 x 72 x 12mm

Weight • 76g approx.

Band • Dual band 900/1800

Standby • 60 hours

Talk time • 2 hours talk time approx

80 Argyll Street •Dunoon • Argyll PA23 7NE t. 0870 750 1471 f. 0870 750 1469 e. [email protected] w. www.argylltelecom.com

ArgyllWe’ve got you covered

Care4you Communicare Seeker

Green Amber Red

Location API Enhanced Cell ID GPS Voice

Service Compatibility

Risk Compatibility


Overview Identicare is the world’s first safety device designed specifically to help professional lone workers, empowering them to pro-actively control and manage their daily risks. Modelled to look and feel like a normal ID card-holder, the device in fact contains discreet mobile phone and location monitoring technology. Identicare offers a reliable and instant duress facility supported by sophisticated time-at-risk monitoring.

Compatibilities

Identicare - product guide

Identicare™

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SmartcareGPS is a GPS unit, offering a straight-forward, cost-effective mobile phone and safety device in one. It enables users to maintain contact with up to 3 nominated contacts using preset speed dials and provides the capacity to call discreetly for immediate assistance. With its limited dialling capacities, SmartcareGPS minimises the costs normally associated with mobile phones, while providing a highly effective means of monitoring individuals personal safety.




LBS Cell ID GPS

P P P

Main features

• 2-way audio channel

• Motion sensor/man-down alert

• Manages mobile costs

• 1-button operation for all functions

• Compact, ergonomic design

• GPS

• Presence marker

• LED and vibration signals

Smartcare™

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Companion is an innovative GPS based solution suitable for medical applications, high risk and vulnerable individuals and occupations where individuals may be faced with potentially violent or intimidating situations.

The watch sized device uses sophisticated technology to integrate mobile phone, GPS accurate location and wifi capabilities, allowing immediate assistance to be summoned where necessary.




LBS Cell ID GPS

P P P

™™

Main features

• Built in GPS

• Discreet duress alerting

• Integrated mobile phone and phone book

• Text messaging

• Silent call facility

• Safety zone alerting

• Integrated 2-way speech

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Maxcare is a highly innovative safety monitoring and duress device. Designed in the form of an armband, it can be worn comfortably around the arm, leg, shoulder or waist – or it can even be stitched into an item of clothing. Containing sophisticated mobile phone and satellite location monitoring technology, Maxcare allows individuals to raise the alarm and summon assistance quickly, discreetly and instinctively to within 5 metres. Suitable for high risk occupations and outdoor leisure pursuits.


Option 1 OOption 2 POption 3 OOption 4 OOption 5 O


LBS Cell ID GPS

P P P

Special Features

• Full location history trail via GPS

• Vibration alerts

• Waterproof and discreet

• Failsafe technology

Specifications

Dimensions • 180 x 95 x 13mm (max)

Weight • 100g

Water resistance • IP68 rated

Standby time • Up to 106 hours

Maxcare™

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Devices at a Glance

Option Compatibilities

Accredited Devices Option 1 Option 2 Option 3 Option 4 Option 5• Identicare P P P P P• Smartcare P P P P P• Companion P P P P P• Maxcare O P O O O

Location Compatibilities

Accredited Devices LBS Cell ID GPS• Identicare P P P• Smartcare P P P• Companion P P P• Maxcare P P P

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Testimonials“…the benefits of the Communicare system are felt every day by our officers out in the field.”Tim Upton, Field Support Manager, Capita Group PLC

“It gives my family and I peace of mind about working in the sometimes isolated areas that I work in.”Marie Curie Cancer Care Nurse

“There are times when lone workers may be faced by an extremely disturbed person. Simply being out and about on some of the estates our staff have to visit, where alcohol and other substances are consumed, can in itself feel threatening”.Henry Grant, North Middlesex University Hospital NHS Trust

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Some of our Current Customers

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Training SupportFull training for all services and accredited devices is available via the Argyll Academy. Accredited application training is provided by our partners.

Training packages provided by Argyll include:• Train the Trainer• Train the Subscriber• Train the Administrator• Bespoke Device Training• ARC Operator• Commercial Implementation Tool Kit

Venues:Training may be organised at a Customer supplied venue or within our air conditioned training facility at Argyll’s Headquarters in Dunoon.

Total In life SupportArgyll provides full in-life support throughout the term of use. Dedicated account management provides a pro-active method for passing information designed to improve the end user and client service experience.

Features:• 24/7 operational support • 24/7 customer service• Interactive support website

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• Client implementation support• 24/7 RMA process• Fault returns• In house technical integration support with 3rd party API.

BillingArgyll is introducing a new billing engine to enable accurate assessment of costs, measure return on investment and to provide the capacity to onward or cross bill other departments.

Communicare audits every end user and operator transaction enabling a full cost centre and KPI assessment of data by ARC operator, organization, by department and by subscriber.

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Your Communicare OptionHow to place an order or find out more For more information on Communicare or to place an order please contact our sales team on 0870 750 1475 or e-mail [email protected].

Case Studies Real-life examples of our lone worker solutions in action are available under the case studies section of our website: www.argyll.uk.com.

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Documents

Communicare Options