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ONLINE GRIEVANCES REDRESSAL SYSTEM 08.09.2016 CM WINDOW HARYANA

CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

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Page 1: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

ONLINE GRIEVANCES REDRESSAL SYSTEM

08.09.2016

CM WINDOW

HARYANA

Page 2: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

2 C.M. Grievance's Cell

Page 3: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 3

RECEIPT - WISE

Deputy

Commissioner Total Receipt Overdue

Overdue from

3 Months ATR Sent Clarification

Kaithal 3206 101 17 96 27

Yamuna Nagar 3008 64 14 112 6

Kurukshetra 2666 157 54 31 29

Ambala 2606 259 58 82 95

Panchkula 812 45 8 34 16

Page 4: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 4

OVERDUE WISE

Deputy Commissioner Total Receipt Overdue Overdue from 3

Months

% Wise overdue

as on 5.9.2016

Ambala 2606 259 58 10

Kurukshetra 2666 157 54 6

Kaithal 3206 101 17 3

Yamuna Nagar 3008 64 14 2

Panchkula 812 45 8 6

Page 5: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 5

Clarification as on: 05-09-2016

Deputy Commissioner Total Receipt Clarification as

on 1.9.2016

Clarification on

1.8.2016

Clarification on

1.7.2016

Ambala 2606 95 66 86

Kurukshetra 2666 29 33 42

Kaithal 3206 27 36 56

Panchkula 812 16 11 13

Yamuna Nagar 3008 6 13 14

Page 6: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 6

PENDING FOR MARKING

Deputy Commissioner's Marking pending Multi Marked Pending

Kaithal 21 1

Kurukshetra 7 0

Panchkula 5 0

Ambala 1 0

Yamuna Nagar 0 0

Page 7: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 7

GRIEVANCES REGISTERED IN 2014

Deputy Commissioner Pending

Kaithal 2

Page 8: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 8

GRIEVANCES REGISTERED IN 2015 (No ATR)

Deputy Commissioner Pending

Panchkula 1

Kurukshetra 1

Kaithal 2

Ambala 1

Page 9: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

GRIEVANCES REGISTERED IN 2015

Deputy Commissioner Count

Ambala 20

Kaithal 14

Kurukshetra 20

Panchkula 9

Yamunanagar NIL

Page 10: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 10

COMPLAINTS DISCUSSED IN DCs MEETING HELD ON 26.05.2016

Sr. No. Complaint No. Department Remarks

1 2015/57039 DC Ambala Embezzlement in MANREGA final ATR is pending for till date.

2 2014/00741 DC Kaithal Pending without any reason

3 2015/12047 DC Kurukshetra Comlaint of sewerae hole. Pending since Jan 2015.

4 2015/77958 DC Kurukshetra About sale deed is pending to make the Tehsildar pending for till date

5 2015/02146 DC Kurukshetra Matter of encrochment (HSAMB)

6 2015/22587 DC Kurukshetra pending for demarcation.

7 2015/33309 DC Kurukshetra Matter of encrochment (MC Thanesar)

8 2015/35762 DC Kurukshetra Matter of encrochment (MC Thanesar)

Page 11: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

Brief

On the qualitative defects in the ATRs being received from different departments.

Now that majority of the ATRs are being received within the stipulated time frame, another problem regarding qualitative aspect of the action taken is a cause of concerned. By seeing the various reports being submitted the defects in the ATR received can be categorized (even though not exhaustively) into nine categories briefed.

11 C.M. Grievances Cell

Page 12: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

CATEGORIES OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies. • Disposed off citing non availability of record or

persons or officers or complainant or the delinquent. • Non joining of the complainant • No action even then disposed off. • Wrong attachments / incorrect details or attachments

/ Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action. • Overdue without any reason. • Enquiry marked to the same official against whom the

complaint was made. 12 C.M. Grievances Cell

Page 13: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 13

57725/2015 Ambala The sarpanch was held guilty in the dec 2015. till date no recovery or criminal.

Page 14: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 14

42398/2015 The matter is pending since april 2015 no action till date.

Page 15: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 15

75549/2015 The maater is pending since july 2015 no demarcation till date.

Page 16: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 16

111740/2015 Failed to get police in last 4 months.

Page 17: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 17

101530/2015 complaint of bogus votes.

Page 18: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 18

Kaithal 013057/2015

Page 19: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 19

007013/2016

Page 20: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 20

Complaint of pollution emanating from a factory.

Page 21: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 21

00741/2014

Page 22: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 22

84321/2015 kurukshetra Interim reply that too after an year.

Page 23: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 23

Page 24: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 24

12047/2015 sanitation problem. There was no report attached as mentioned in the comments. Matter is pending since jan 2015

Page 25: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 25

34302/2015 As per report MC Kurukshetra issued a notice in year 2014. There after no progress what so ever. Complaint is pending since march 2015.

Page 26: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 26

Pending with DC kkr without any reason.

Page 27: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 27

32676/2015 Panchkula MC says that they forwarded the letter to police department for necessary action. Complaint of encroachment pending since march 2015.

Page 28: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 28

Interim reply no action thereafter

Page 29: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 29

69898/2015 Complaint of illegal construction. The offcials are deleberately evading the matter.

Page 30: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 30

118309/2015 Interim report that too unsigned.

Page 31: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 31

Pending demarcation with tehsildaar kalka.

Page 32: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 32

Yamunanagar is best performimg district. 034667/2015 Disposed on Interim reply

Page 33: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

C.M. Grievances Cell 33

The certificate of sarpanch was forged no suspension or criminal action.

Page 34: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

Matter illegal construction pending since march.

Page 35: CM WINDOW HARYANA · C.M. Grievances Cell 5 Clarification as on: 05-09-2016 Deputy Commissioner Total Receipt Clarification as on 1.9.2016 Clarification on 1.8.2016 Clarification

Thanks

35 C.M. Grievances Cell