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ONLINE GRIEVANCES REDRESSAL SYSTEM
08.09.2016
CM WINDOW
HARYANA
2 C.M. Grievance's Cell
C.M. Grievances Cell 3
RECEIPT - WISE
Deputy
Commissioner Total Receipt Overdue
Overdue from
3 Months ATR Sent Clarification
Kaithal 3206 101 17 96 27
Yamuna Nagar 3008 64 14 112 6
Kurukshetra 2666 157 54 31 29
Ambala 2606 259 58 82 95
Panchkula 812 45 8 34 16
C.M. Grievances Cell 4
OVERDUE WISE
Deputy Commissioner Total Receipt Overdue Overdue from 3
Months
% Wise overdue
as on 5.9.2016
Ambala 2606 259 58 10
Kurukshetra 2666 157 54 6
Kaithal 3206 101 17 3
Yamuna Nagar 3008 64 14 2
Panchkula 812 45 8 6
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Clarification as on: 05-09-2016
Deputy Commissioner Total Receipt Clarification as
on 1.9.2016
Clarification on
1.8.2016
Clarification on
1.7.2016
Ambala 2606 95 66 86
Kurukshetra 2666 29 33 42
Kaithal 3206 27 36 56
Panchkula 812 16 11 13
Yamuna Nagar 3008 6 13 14
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PENDING FOR MARKING
Deputy Commissioner's Marking pending Multi Marked Pending
Kaithal 21 1
Kurukshetra 7 0
Panchkula 5 0
Ambala 1 0
Yamuna Nagar 0 0
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GRIEVANCES REGISTERED IN 2014
Deputy Commissioner Pending
Kaithal 2
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GRIEVANCES REGISTERED IN 2015 (No ATR)
Deputy Commissioner Pending
Panchkula 1
Kurukshetra 1
Kaithal 2
Ambala 1
GRIEVANCES REGISTERED IN 2015
Deputy Commissioner Count
Ambala 20
Kaithal 14
Kurukshetra 20
Panchkula 9
Yamunanagar NIL
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COMPLAINTS DISCUSSED IN DCs MEETING HELD ON 26.05.2016
Sr. No. Complaint No. Department Remarks
1 2015/57039 DC Ambala Embezzlement in MANREGA final ATR is pending for till date.
2 2014/00741 DC Kaithal Pending without any reason
3 2015/12047 DC Kurukshetra Comlaint of sewerae hole. Pending since Jan 2015.
4 2015/77958 DC Kurukshetra About sale deed is pending to make the Tehsildar pending for till date
5 2015/02146 DC Kurukshetra Matter of encrochment (HSAMB)
6 2015/22587 DC Kurukshetra pending for demarcation.
7 2015/33309 DC Kurukshetra Matter of encrochment (MC Thanesar)
8 2015/35762 DC Kurukshetra Matter of encrochment (MC Thanesar)
Brief
On the qualitative defects in the ATRs being received from different departments.
Now that majority of the ATRs are being received within the stipulated time frame, another problem regarding qualitative aspect of the action taken is a cause of concerned. By seeing the various reports being submitted the defects in the ATR received can be categorized (even though not exhaustively) into nine categories briefed.
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CATEGORIES OF DEFECTS IN ATR’S RECEIVED
• Disposal on Interim reply. • Incomplete and vague replies. • Disposed off citing non availability of record or
persons or officers or complainant or the delinquent. • Non joining of the complainant • No action even then disposed off. • Wrong attachments / incorrect details or attachments
/ Absence of attachments mentioned to or referred to in the reply.
• Delinquent found guilty yet no action. • Overdue without any reason. • Enquiry marked to the same official against whom the
complaint was made. 12 C.M. Grievances Cell
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57725/2015 Ambala The sarpanch was held guilty in the dec 2015. till date no recovery or criminal.
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42398/2015 The matter is pending since april 2015 no action till date.
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75549/2015 The maater is pending since july 2015 no demarcation till date.
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111740/2015 Failed to get police in last 4 months.
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101530/2015 complaint of bogus votes.
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Kaithal 013057/2015
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007013/2016
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Complaint of pollution emanating from a factory.
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00741/2014
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84321/2015 kurukshetra Interim reply that too after an year.
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12047/2015 sanitation problem. There was no report attached as mentioned in the comments. Matter is pending since jan 2015
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34302/2015 As per report MC Kurukshetra issued a notice in year 2014. There after no progress what so ever. Complaint is pending since march 2015.
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Pending with DC kkr without any reason.
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32676/2015 Panchkula MC says that they forwarded the letter to police department for necessary action. Complaint of encroachment pending since march 2015.
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Interim reply no action thereafter
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69898/2015 Complaint of illegal construction. The offcials are deleberately evading the matter.
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118309/2015 Interim report that too unsigned.
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Pending demarcation with tehsildaar kalka.
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Yamunanagar is best performimg district. 034667/2015 Disposed on Interim reply
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The certificate of sarpanch was forged no suspension or criminal action.
Matter illegal construction pending since march.
Thanks
35 C.M. Grievances Cell