Product Management, Collaboration Division

ClickShareSales Training

October 2014

2

Content

Market trends

ClickShare

Roadmap

Available resources

FAQ

Competition

Customer support

Market trends

3

There are

more than

Fortune

500 companies

waste an estimated

3billion

meetings

per year

71%of employees feel

these meetings are

not productive$75

million per year

in meetings

4

as the gateway to collaboration

Presentation tools are today’s number 1 priority when updating meeting rooms

64% of leaders state meetings would be more efficient if theycould view information from more than one person on screen

8 out of 10 European business leaders expect technology to make meetings more productive

Source: Meeting room of the future survey by Barco

TECHNOLOGY

5

77%

Ease of use

73%

Convenient access to information

62%

Ability to be more productive

40%

Ability to collaborate with others

35%

Accessible on multiple devices

Cornerstone OnDemand: The State of the Workplace Productivity Report

Work applications: What matters most to employees?

What are the employees’ expectations?

6

ClickShare

7

8

ClickShare customers

Automotive & Manufacturing

Oil & Gas

Finance

Telecom

Education

Venues & hospitality

Pharmaceutical

Government

Meet ClickShare: instant, simple and interactive

Connect Click

Share

Company Confidential

Portfolio

MSRP € 1,750 € 3,950

Set1 Base Unit +

2 Buttons1 Base Unit + 1 Tray +

4 Buttons

Output resolution 1920*10801920*1200 (DVI)2560*1600 (DP)

# simultaneous connections 8 64

# simultaneously on-screen 1 4

Audio Latency <100ms Lip sync

Dual display

Smooth transitions, auto lay-out

2,4GHz and 5GHz band

ClickShare Buttons

ClickShare Presenter apps

MirrorOp Sender for Galaxy

ClickShare Link

Standard warranty 3 years 3 years11

Definition of terms

Mirroring Image on central screen is an exact copy of what is shown on device

ClickShare Button, AirPlay when using apps

Streaming Transfer of entire file to receiver, which processes the file. Not all data is sent before receiver starts processing. Buffering is required if transmission of data is too slow.

Chromecast, AirPlay when sharing video

Professional solution

Meets expectations of Business customers, with configuration options and acceptable reliability and performance

ClickShare, Crestron AirMedia

Consumer solution

Built for at home usage, very limited configuration options, lower reliability and performance standard

Google Chromecast, AppleTV

13

Professional and consumer solutions

Professional solutions Hardware Barco ClickShare, Awind wePresent, Crestron AirMedia, WOWvision proVeos, Christie Brio

Software Mersive

Consumer solutions Hardware Apple TV, Google Chromecast

Built-in MirrorOp, Samsung AllShare, Miracast, WiDi

User Experience – it’s about the Button

Easy to Use• Intuitive and spontaneous• Everything on the Button• Button pre-paired to Base Unit

Stay Connected• Wi-Fi Connectivity Available• User can access internet or intranet while

sharing• Can use 5GHz even with older 2.4GHz only

laptopsEmotional Connection• Award winning design• Sophisticated look and feel• Persona and intuitive

Auto Composition• Democratic: all users are equal• No moderator required, focus on the

content• No change to laptop’s resolution

Guest Friendly• Everything needed is on the Button• No link to follow or software

installation• Guests do not need to connect to

networkGreat video codec • H.264 codec with low CPU usage

• Advanced screen scraping technology

Company ConfidentialAudio

• Button transmits both sound and video• Either lip sync or <100ms latency

Easy to Integrate

Standalone• Provides its own Wi-Fi access • No need to integrate into existing

network

Control• API integration

Enterprise Support• Management and updates for multiple

devices Q3 2014

Minimal intervention• ClickShare Button makes it easy• No driver installation for Audio support• Launcher service

Company Confidential

Security• WPA2-PSK authentication, AES

encryption• Advanced security options

Future Proof

Samsung Galaxy Mirroring• Show anything as seen on your device

WYSIWYG• Agreement with Samsung for Galaxy

devices

More Pixels• Dual display capability with CSC• WUXGA and panoramic 2560x1080 format

with CSC base unit only

Scalable • CSM and CSC Units available

depending on needs• Same Button, same apps

Dedicated app support• Virtual button with CS app• Android and iOS

Company Confidential

Features

17

18

Features

19

Highlight: extended desktop

Present your slides on the central screen

With your notes in front of you

Available on Windows 7 and Windows 8

No support for Mac OSX (would require driver installation)

20

ClickShare Button Manager

Use your own computer to pair and update ClickShare Buttons

Available for Windows and Mac

Download

21

Highlight: ClickShare Presenter app

Share MS Word/Excel/Ppt docs

Share pictures and pdf-files

Android: make and save annotations

Available on

22

Highlight: ClickShare Link

Integrate iOS mirroring in ClickShare composition

Requires

▫ ClickShare Link

▫ Apple TV

Available on CSC only

Videos

▫ User tutorial

▫ Installer tutorial

23

ClickShare API

Integration with 3rd party control systems

▫ Crestron, AMX, ...

Allows to change a number of configuration settings on the ClickShare Base Unit

Application note

Manual

Example: change the display mode of the CSC Base Unit from “single” to “extended”

Confidential

ClickShare APIExample

Room Controller

No Video Conference: ClickShare uses both

displays

Video Conference: ClickShare uses one

display

Room Controller

25

Update over Wi-Fi

For optimal performance, it is important that the firmware on the ClickShare Buttons matches the firmware on the Base Unit.When the firmware version of the Base Unit is more recent than the firmware version of the Button, the Button will be updated automatically over Wi-Fi. The update does not require any action from the user.

v1.3 or higherv1.6 or higher

26

ClickShare Management Suite

Real-time status overview

Scheduled updates

Across locations

User management

Simple installation

Available resources

27

28

www.barco.com - public

Application notes

Integrating ClickShare with a video conferencing system

Integrating ClickShare with room controllers and management systems

FAQ

Media & assets

Brochures

Spec sheet

Software & Manuals

New firmware releases

InfoT

Installation manual

Security whitepaper

29

www.barco.com with my.barco login

Award logos

Brochures

Sales kit

Demonstration guidelines

E-mail signatures

Banners

Pictures

Presentations

Videos

30

www.barco.com with my.barco login

Sales training presentation

▫ Competitive overview

▫ Feature description

Tender document

▫ Including ClickShare in public tenders

Technical drawings

Application note: Using antenna extension cables

31

Registration for my.Barco

FAQ

32

Certification

Wi-Fi access point => telecom certification

Country specific

Different article numbers

List linking countries to article numbers

▫ List CSC

▫ List CSM

34

Security

ClickShare Button ClickShare Presenter app

Pre-paired with Base UnitManual Wi-Fi connection between device and Base Unit

Firewall between wireless and wired interface

Enter password for authentication

WPA2-PSK authentication with AES encryption

CCMP to guarantee integrity

Only screen captures, no actual files

35

App overview

CSC v01.01-01.03CSC v01.04 and aboveCSM all versions

Android • ClickShare app (jpeg & pdf)• Keep in Google Play store to

support older versions in the field

• ClickShare Presenter app• Jpeg, pdf, MS Office• Annotations

iOS • ClickShare Presenter app• Jpeg, pdf, MS Office• Same for CSC and CSM, independent of sw version

Samsung Galaxy • ClickShare app (jpeg & pdf) • MirrorOp Sender for Galaxy• Full mirroring• Audio not included

Note: simplification of app offering is ongoing

36

IT policiesObjection/issue Action Reasoning

USB ports are blocked Send whitepaper • Explain functionality of ClickShare Button

• Show security measures

Send InfoT More details on USB part of ClickShare Button

Ask CS champion to involve IT Barco cannot do anything more than what is already done

Virus scanner blocks clickshare.exe

Send whitepaper Explains .exe has digital signature

Send InfoT More details on .exe

Ask CS champion to involve IT • Adjust settings virus scanner• Contact virus scanner vendor for

issues

37

Virus scanner – example: McAfee for Enterprise

Security system blocks clickshare.exe

Issue within security system, not with ClickShare

Customer and Barco both reported issue to McAfee

Issue resolved in McAfee update

▫ Mentioned on McAfee knowledge base

▫ Mentioned on ClickShare knowledge base

Customer support

38

Confidential39

Customer support

End custome

r

• Experiences a problem, calls VAR for Technical Support

VAR

• Contacts VAD for 2nd line Techinical Support, if needed• Identifies ClickShare component failure • Requests RMA from Distributor for return of faulty product• Facilitates shipment of faulty unit from Customer to Distributor

VAD

• Checks returned unit according to standard test procedures• Sends replacement unit from Finished Good stock to Customer to replace faulty product • Contacts Barco to request RMA to return faulty product • Sends faulty unit to Barco

Barco

• Receives faulty material on RMA and validates failure • Credits Distributor for units sent to cover field failures or sends replacement unit

40

Issue reporting

• Clear issue description

• Log files

End customer

• SW version?• Knowledge base• FAQ• Environment

VAR• Escalated issues• Check with R&D• Involve account

mgr if needed

R&D

www.twitter.com/Barco

www.facebook.com/Barco

www.youtube.com/BarcoTV