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CLIA PORT & DESTINATION FORUM PROGRAM & DELEGATE LIST LONDONTuesday, 23 February 2016 Hill Dickinson LLP, The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW, UK
In Association With
HEADLINE SPONSOR VENUE HOST PROGRAM SPONSOR
www.seatrade-cruisemed.com
The Mediterranean’s
Premier Cruise Industry Event
21-23 September 2016 International Trade Fair and Congress CentreSanta Cruz, Tenerife
Hosted by Supported by
Book by31 March 2016for your early bird discounts
Reserve your stand today To book, please contact Victoria Philpot. Call +44 1206 201566 or Email [email protected]
Dear Executive Partner and Cruise Line Members,
Welcome to London!
Our first ever Summit at Sea for CLIA members took place early last month and the feedback from delegates distinguished it as our highest-rated event to date. Today, we are honoured to welcome many of you back for the second Port & Destination Forum in London.
The first Forum, in 2015, was a late addition to our existing calendar, to take advantage of the CLIA Europe Port & Destination Sub-Committee meeting in London. We were positively surprised by the number of delegates it attracted, 75 in total, underlining it as an opportunity to have an informal gathering of key players within this community, ahead of Seatrade Global Cruise. We are overwhelmed by the popularity and demand for the 2016 Forum, which increased more than 50% on last year.
Suggestions from last year’s Forum included extending the event to include dinner, as well as increasing the engagement of shore excursion-focused cruise line executives. We have incorporated this feedback into today’s schedule and hope you will make the most of the enhanced platform. Today’s agenda is primarily built around the “Cruise Industry Confidence Barometer” which addresses key topics of interest for the Port & Destination Community, followed by a more in-depth examination of the future role of port agents.
We owe a huge debt of gratitude to the 21 cruise line executives for making the time to join us today despite busy calendars, and of course to our Executive Partners, for their thoughtful, constructive feedback and continued support.
We would like to extend special thanks to our loyal supporters from Cruise Port Kotka, Finland as well as our generous venue host, Hill Dickinson LLP and program sponsor, Ports of Tenerife.
Last but not least, Michel Nestour, Carnival Corp. & Plc. deserves recognition for his consistent commitment to challenging the status quo and supporting the development of this Forum.
We wish you an enjoyable, engaging and informative afternoon and evening and as always, look forward to receiving your feedback.
On behalf of the CLIA team,
Bo Larsen VP, Strategic Partnerships Cruise Lines International Association
CLIA Port & Destination Forum • London 2016
DIAMOND ELITE
DIAMOND
CLIA Executive Partners
INSURANCE BROKERS
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CLIA Port & Destination Forum • London 2016 Participating Cruise Line Executives
Shirley Henderson Head of Shore Excursions CARNIVAL UK
Steven Young Director of Port Services & Government Affairs CARNIVAL UK
Paul BrittonMarine Operations Manager DISNEY CRUISE LINE
Michelle Lupino Head of Shore Excursions CRUISE & MARITIME VOYAGES LTD
Gianluca Suprani Head Of Global Port Development & Shore Activities MSC CRUISES
Gabi HauptDirector Product Management MV EUROPA & Private Jet Travel HAPAG-LLOYD CRUISES
Julie Merrett Tours Manager FRED. OLSEN CRUISE LINE
Clare Ward Senior Commercial Planning Manager FRED. OLSEN CRUISE LINES
Javier SanchezPorts, Ground, Travel & Cruise Operations Director PULLMANTUR
Alessandro Carollo Manager, MediterraneanPort Operations RCL CRUISES LTD
Giora Israel Chairman, CLIA Global Port & Destination Committee, SVP, Global Port & Destination DevelopmentCARNIVAL CORP. & PLC
Tracey Cartwright Shore Excursion Contracting ManagerALL LEISURE GROUP
Emma Scotton Shore Excursion Contracting ExecutiveALL LEISURE GROUP
Michel Nestour VP Global Port and Destination Development EuroMed CARNIVAL CORP. & PLC
Kay-Uwe MarossDirector Itinerary Planning & Port Operations CARNIVAL MARITIME GMBH
Tom Strang SVP Maritime Affairs CARNIVAL CORP. & PLC
Tine OelmannDirector Port Operations, Shore Excursions & Ground Operations TUI CRUISES
Adam Sharp Head of Port Operations & Guest Port Services RCL CRUISES LTD
Spyros AlmpertisManager Port Operation & Disbursement AccountsSILVERSEA SAM
Jacqui Nobile Port and Shorex Operations Manager THOMSON CRUISES
James LangleyHead of Marine Operations SAGA CRUISES
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CLIA Port & Destination Forum • London 2016
Forum Program5
Tuesday 23 February TIME SESSION VENUE SPONSOR
12:40 - 13:00Registration Opens
Refreshments available
Lobby of The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW (offices of Hill Dickinson LLP)
13:00 - 13:45 Networking Buffet Lunch for Executive Partners and CLIA Cruise Line Members
Reception Area Hill Dickinson LLP
13:45 - 14:00
Welcome and Forum Opening
Raphael von Heereman, Secretary General, CLIA Europe
Conference Room, Hill Dickinson LLP
Welcome from Venue Host Maria Pittordis, Partner, Marine, Trade & Energy, Hill Dickinson LLP
14:00 - 14:15
Update on agenda of CLIA Europe Port & Destination Sub-Committee
Adam Sharp, Chairman, CLIA Europe Port & Destination Sub-Committee
14:15 - 15:25
CLIA Port & Destination European Confidence Barometer 2016
Moderators:
Michel Nestour, VP Global Port and Destination Development EuroMed, Carnival Corp. & Plc.
Bo Larsen, VP, Strategic Partnerships, CLIA
15:25 - 15:30
Update on development of CLIA’s travel agent community in Europe
Andy Harmer, VP Operations, CLIA Europe & Director, CLIA UK & Ireland
15:30 - 16:00 Coffee Break Reception Area Hill Dickinson LLP
16:00 - 17:00
Future Role of Port Agents
Moderators:
Michel Nestour, VP Global Port and Destination Development EuroMed, Carnival Corp. & Plc.
Bo Larsen, VP, Strategic Partnerships, CLIA
Panellists:
Alexander Napp, Managing Partner, PWL Port Services
Antonio Riera, Managing Director, BC Agency
Kay-Uwe Maross, Director Itinerary Planning & Port Operations, Carnival Maritime
Airam Diaz, Commercial Director, Ports of Tenerife
Conference Room, Hill Dickinson, LLP
17:00 - 17:15Conclusions
Giora Israel, Chairman, CLIA Global Port & Destination Committee
17:15 - 18:00 Media Briefing by invitation Room 5, Hill Dickinson LLP
17:15 - 18:45 Cocktail ReceptionL’Anima, 1 Snowden Street, London, EC2A 2DQ (3 mins walk from Hill Dickinson LLP offices)
18:45 - 20:30 Dinner for CLIA Executive Partners and Cruise Line Members
20:30 - Late Cash Bar Available
www.hilldickinson.com/marine
In case of emergency, contact:
+44 (0)20 7280 [email protected]
Maria Pittordis +44 (0)7768 112 382
Phil Haddon +44 (0)7836 262 859
London Monaco Piraeus Singapore Hong Kong Liverpool Manchester Sheffield
A leading maritime practice with more than 100 specialist lawyers advising the port and cruise industries
CLIA Port & Destination Forum • London 2016
Delegate List
Event SponsorsCruise Port KotkaPetra Cranston, Project ManagerAntti Partanen, Development ManagerBirthe Suni, Director of Tourism
Hill Dickinson LLPJaved Ali, Legal ConsultantPhil Haddon, PartnerMaria Pittordis, Head of Marine, Trade and Energy
Ports of TenerifeNayra Cabrera, Commercial DepartmentAiram Díaz, Commercial Director
CLIA Cruise Line MembersAll Leisure GroupTracey Cartwright, Shore Excursion Contracting Manager, Swan HellenicEmma Scotton, Shore Excursion Contracting Manager, Swan Hellenic
Carnival Corp. & PlcTom Strang, Senior Vice President, Maritime AffairsGiora Israel, SVP Global Port and Destination DevelopmentMichel Nestour, VP Global Port and Destination Development EuroMed
Carnival Maritime GmbHKay-Uwe Maross, Director Itinerary Planning & Port Operations
Carnival UKShirley Henderson, Head of Shore ExcursionsSteven Young, Director of Port Services & Government Affairs
Cruise & Maritime Voyages LtdMichelle Lupino, Head of Shore Excursions
Disney Cruise LinePaul Britton, Marine Operations Manager
Fred. Olsen Cruise LinesJulie Merrett, Tours ManagerClare Ward, Senior Commercial Planning Manager
Hapag-Lloyd CruisesGabi Haupt, Director Product Management MV EUROPA & Private Jet Travel
MSC CruisesGianluca Suprani, Head Of Global Port Development & Shore Activities
PullmanturJavier Sanchez, Ports, Ground, Travel & Cruise Operations Director
RCL Cruises LtdAdam Sharp, Head of Port Operations & Guest Port ServicesAlessandro Carollo, Manager, Mediterranean Port Operations
Saga ShippingJames Langley, Head of Marine Operations
Silversea SAMSpyros Almpertis, Manager Port Operation & Disbursement Accounts
Thomson CruisesJacqui Nobile, Port and Shorex Operations Manager
TUI CruisesTine Oelmann, Director Port Operations, Shore Excursions & Ground Operations
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CLIA Port & Destination Forum • London 2016
Delegate List
CLIA Executive PartnersAlicante Cruise TerminalFrancesco Balbi, Director of Cruise Operations
ANT Bellettieri & Co SrlGabriella Sorrentino, Port Agent & Director
Baleares Port AuthorityJorge Nasarre, Head of Planning and Sustainability
BC AgencyAntonio Riera, MD Port OperationsMario Sennacheribbo, CEO
Becker Marine Systems GmbH & Co. KGMax Kommorowski, Director LNG Hybrid
Berge Maritima S.L.Jose Luis Carretero, Cruise ManagerIgnacio Gomá, Manager
Bermello Ajamil & Partners EuropeLuis de Carvalho, CEO
Blue Water Shipping A/SHans Braas, Manager Cruise Agency
CemesaMar Chao, General Manager
Cruise and Passenger ServicesLee Davis, Business Development Manager
Cruise BalticClaus Boedker, Director
Cruise BordeauxLaurence Bouchardie, Head of Development
Cruise Destination HardangerfjordHelge Moeller, Managing Director
Cruise Gate Hamburg GmbHSacha Rougier, Managing Director
Cruise LiverpoolAngie Redhead, Head of Cruise Development Cruise Norway ASSandra Diana Bratland, Managing Director
Cruise Port RotterdamMai Elmar, Executive Director
Cruise With AarhusNicolai Krøyer, Chief Commercial Officer
E-L-S GmbHIan Els, Managing Director
Etihad AirwaysChris Hunter, Head of WholesaleHinemarie Larkins, Head of Tourism Development & Research
French Riviera PortsCaroline Valadie, Cruise Commercial
GAC Shipping UK LtdEddie Graham, Finance and Commercial ManagerFergus Poole, Cruise Manager
Holman Fenwick Willan LLPWilliam MacLachlan, Senior Associate
Hong Kong Tourism BoardStephane Haubois, Manager, Trade Development, UK & Northern Europe
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CLIA Port & Destination Forum • London 2016
Delegate List
IberoserviceAnne Sommerfeld, VP Cruise Division
Inchcape Shipping Services (UK) LtdJason Mackrill, General Manager
Intercruises Shoreside & Port ServicesJoe Randall, Manager, Shore Excursions – UK & IrelandMark Robinson, President
Karavan A.SGianluigi Baltazzi, Managing Director
Le Havre Cruise Club Valérie Conan, Cruise Development Manager
MG Security Manlio La Duca, Deputy Technical and Marketing Director
Marseille Provence Cruise ClubChristelle Maube, Development Manager
Medov Srl Janette Petty De Reddel , Shore & Ground Manager, Italy & FranceMarco Vignolo, Chief Operations Officer
Motril PortLorenzo Vera Franco, Commercial Unit Manager
Navigator Travel & Tourist Services Ltd.Andreas Stylianopoulos, President & CEO
North Sardinia Port Authority Marco Mezzano, Marketing Manager Giovanni Fabio Sechi, Secretary General
Port Authority of Cagliari Valeria Mangiarotti, Marketing Manager
Port Authority of Carrara Francesco Messineo, President
Port CanaveralRobert (Bobby G) Giangrisostomi, Senior Director Business Development, Cruise
Port of DoverBarbara Buczek, Director of Corporate DevelopmentSonia Limbrick, Head of Business Development (Cruise)
Port of Kirkwall (Orkney, Scotland)Michael Morrison, Business Development Manager
Port of Roenne Niels Lundberg, Cruise & Security Manager Port of SeattleAngie Colombo, Travel Industry Marketing Manager
Port of Skagen Willy B. Hansen, CEOAnne-Sofie Rønne Jensen, Cruise Manager
Port of Tyne Bill Gibbons, Cruise Executive
Porto Di Livorno 2000 SrlGiovanni Paolo Spadoni, Technical & Commercial Director
Portsmouth International Port Vanessa Sherry, Business Support Rupert Taylor, Harbour Master
PWL Port Services GmbH & Co. KGAlexander Napp, Managing Partner
Qatar International Adventures Mariam Romy Jaskulski, Intl. Sales & Marketing Director
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CLIA Port & Destination Forum • London 2016
Delegate List
Ravenna Port AuthorityGalliano Di Marco, Chairman & CEO
Roma Cruise Terminal John Portelli, General Manager
S.M.S International Shore OperationsAlexandra Minns, Manager, Shore Operations
Sartori & BergerSimone Tommaso Maraschi, General Manager
SDK Cruise Henning Schou, Director of Operations
Seatrade, UBM Victoria Philpot, Sales Manager Andrew Williams, Group Director
Security General Directorate, TurkeyDogan Ozer, Director of Sea Border Gates Department
Solent Stevedores Perry Dack, Manager Cruise
Taranto Port Authority Debora Marullo, International and General Affairs Sergio Prete, President
Tarragona Cruise Port Alba Colet Roselló, Cruise Consultat Sandra Domènech, Director of Sales and Business Development
The Bristol Port CompanyJames Stangroom, Business Development Manager
Top Service GmbH Tourist Services Paola De Paolis, CEO
Trieste Terminal Passeggeri S.p.A. Franco Napp, CEO
Trimline LtdMike Oliver, Sales & Marketing DirectorGary Oliver, Chairman
Tura Turizm Erkunt Oner, CEO Ullapool Harbour Trust Edel Walsh, Business Manager
Var-Provence Cruise ClubDelphine Beudin, Cruise Development ManagerAnne-Marie Blum, Head of Marketing - Commercial Dept
Venezia Terminal Passeggeri S.p.A.Roberto Perocchio, Managing Director
WärtsiläFred Danska, Director, Cruise BusinessAlexandre Eykerman, Director, Sales
William Shepherd SrluGuido Fanfani, Managing Director
CLIA Chosen CharityMercy Ships UKSarah Balser, Head of Fundraising
CLIA TeamMarco Digioia, Director of Government AffairsAndy Harmer, VP, Operations & Director, UK & IrelandBo Larsen, VP, Strategic PartnershipsDiego Llorens, Communication and Public Affairs AdvisorAugustus Lonsdale, Business Development CoordinatorClaudia Marmorato, Director, Business Development, ItalyKate O’Hara, Director, Strategic PartnershipsMegan Saunders, Office & Accounts AssistantRaphael von Heereman, Secretary General
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Petra Cranston Project Manager [email protected]
KOTKA Your Baltic Getaway destination!Kotka is on the Southeast coast of Finland, right where the rapids of River Kymijoki, the biggest river in Southern Finland, rushes to meet the sea. The wonderful nature and city parks, dazzling history of the border region, outstanding cultural events and sights and thousands of friendly people welcome travelers for a memorable visit. The dedicated Cruise Port is in the City Center of Kotka main island, located between the two metropoles Helsinki and St. Petersburg. Only 120 km (75 minutes) from Helsinki on the E18 highway – and just 125 nautical miles from St. Petersburg. Kotka cruise port is part of the Port of HaminaKotka, the biggest cargo port in Finland that belongs to the 5 biggest ports in the Baltic region.
Port area in numbers • 1,100haoflandareas• 1,400haofseaareas• 9kmofquays• 76berths• 80kmofrailways
The port of the unique city by the sea, Kotka, is located a stone’s throw away from all the experiences. Your customers will be able to experience, within a few hours, the soul of whole Finland — from the pulsating capital to the exotic nature, from pushing one’s limits to finding an inexplicably glorious peace of mind.
www.cruiseportkotka.fi
Cruise Port Kotka • Headline Sponsor
CLIA Port & Destination Forum • London 2016
Thanks to CLIA Port & Destination Forum 2016 Sponsors
Nayra Cabrera Commercial Department [email protected]
The Port Authority of Santa Cruz de Tenerife manages 5 cruise ports in 4 islands and is member of Medcruise, Cruises Atlantic Islands and CLIA. Tenerife offers the main port in the Canary Islands, the Port of Santa Cruz de Tenerife in the capital city and a special anchorage port for luxury cruise ships in the South, the Port of Los Cristianos. The Port of Santa Cruz de Tenerife provides with a 1.2Km berthing line, no limits draft and two cruise terminals. The port is working in the largest cruise terminal in the region in September 2016, 8,743 Sqm area (check in area 2,538Sqm/3,300Sqm luggage area), 395m of berthing line and 10m draught. Two international airports connect Tenerife with 157 different airports round the world. Trade Winds makes temperature swings from 18°C in winter to 25°C in summer time. El Teide in Tenerife is the highest Spanish peak, a Natural World Heritage Site by UNESCO. The Port of S/C de La Palma offers a 740m berthing line. In the National Park of la Caldera de Taburiente is settled the largest optical telescope at the North Hemisphere. The Port of San Sebastián de La Gomera offers a berthing line of 340m. and the National Park of Garajonay is a World Heritage Site by UNESCO. The Port of La Estaca in El Hierro has a 223m berthing line. El Hierro is one of the favorite for adventurers and Geopark. All are Biosphere Reserves by UNESCO and a diverse cruise destination the year round.
www.puertosdetenerife.org
Ports of Tenerife • Program Sponsor
Maria Pittordis Partner, Head of Marine, Trade and Energy [email protected]
Leading international law firm Hill Dickinson services the marine sector with a dedicated cruise and ferry team and global emergency response service. The Legal 500 says: Hill Dickinson is very knowledgeable on all aspects of maritime law’, and ‘can always be relied on to provide clear, accurate and concise advice’. The firm also an award-winning team of specialist lawyers covering every aspect of the port industry around the globe. They provide advice to many of the major UK ports as well as acting for numerous smaller trust and municipal ports.
www.hilldickinson.com
Hill Dickinson LLP • Venue Host
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