Claranet partner services overview 2016

Claranet partner services Hosting - Networks - Communications

Claranet partnerservices

Claranet partner services Contents

Index

Hosting services

Managed Application Hosting Managed Hosting Cloud Hosting Colocation Web Acceleration and DoS Protection Cloud Backup

Disaster Recovery

About Claranet

Our European footprint Our customers Our process Our technical partners and accreditations Our awards

Network services

Managed Networks and MPLS Internet Connectivity Cloud Connect Business Broadband Ethernet Ethernet High Availability Ethernet First Mile (EFM) Mobile broadband SSL VPN Web Security

Page 15-24

Communications services

Email and Collaboration Email Archiving and Continuity Email Security and Encyption Hosted Voice SIP Trunking

Page 26-31

Page 7-14

Page 3-5

Our partnership programme

Benefits of being a partner Types of partnership

Page 6

Contact us Page 32

Founded in 1996, Claranet is one of the leading independent Managed Services Providers in Europe.Our unique partnership programme offers a flexible, bespoke set of services that has been delivering value for our partners for over 16 years.

Our European footprintWe have over 5,500 customers and an outstanding record for delivering high quality solutions, across a wide range of industries. While Claranet has grown internationally into six European countries, the focus has always been on local service, out of local offices, using local data centres.

About Claranet

Quick facts £164m annual revenues

Over 5,500 business customers

Operations in six European countries

Network services leader since 1996

Over 1,000 staff in 18 offices

35 data centres

Leader in Gartner Magic Quadrant 2013, 2014, 2015

Featured in the Sunday Times HSBC International Track 200

Our customers

Claranet partner services About Claranet 3

Claranet partner services About Claranet 4

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Our processClaranet designs, builds, manages and evolves your services in partnership with your business helping you achieve your desired business outcomes today and in the future. We combine the insight we gain from our customers with the knowledge of our own subject matter experts to design solutions tailored to your needs. We continually work to improve everything we do.

EvolveCircumstances and objectives change. Our teams understand your business and new technologies, and are available to work with you on your strategic planning and roadmap development. We aim to continuously improve your services.

ManageYour business is managed by our Service Operations team who provide a proactive, ITIL aligned service around the clock. You receive a single point-of-contact, providing fast response and clearly defined ownership. A technical expert is always on-hand should any issues arise.

DesignWe take the time to listen and understand your business along with your personal and IT objectives. By understanding your challenges we can work with you to design a tailored service to meet your needs. By using common service ingredients and proven processes we speed up deployment times while maintaining quality.

BuildOnce your solution has been designed, our Service Delivery team will take over, to manage the implementation and delivery process working closely with your internal teams. We take pride in ensuring your solution is delivered correctly and to the agreed schedule.

Claranet understands just how important IT is to our customers’ businesses. We take the trust that our customers place in us very seriously and are completely focused on ensuring that all elements of the services we provide continually reflect this understanding.”

Martin Saunders - Technical Director at Claranet UK

“

Expertise you can trust Solution Design Service Delivery Service Operations Service Management Service Quality Security & Compliance Vendor Management

5Claranet partner services About Claranet

Gartner: Leader in the Magic QuadrantClaranet is recognised as a leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2015, based on our completeness of vision and our ability to execute.

Claranet have been recognised for our completeness of vision, along with our ability to execute that vision. Our vision and strategy continues to focus on our customers - on understanding their business needs and goals, and workingwith them to anticipate future requirements.

Claranet has a reputation for technical innovation and excellence. Our expertise and knowledge is built not only on the skills of our people, but also on the highest industry standards. You can be assured that our practices, processes and competencies meet all the key industry accreditations and that you will receive the highest qualityof service for your business requirements.

Our technical partners and accreditations

Our awards

Our partners Our accreditations

Claranet partner services Our partnership programme

Our partnership programmeUnique amongst our peers, Claranet offer a bespoke partner programme designed specifically around your business and future ambitions. Through our proven partner engagement and on-boarding process, our dedicated team of partner development managers develop an intimate understanding of your business and work with you to develop a joint partner business plan that ensures success.

We work with organisations large and small, from application developers, system and network integrators, to VARs and many other organisations that are looking to enhance their proposition on a collaborative, wholesale or referral basis.

Benefits of being a partner Work with a dedicated UK-based partner development team that has been running for 16 years

A tailored programme that meets your unique business requirements

Carrier agnostic, we aggregate leading network providers into one seamless service

A Gartner-recognised leader in Cloud Enabled Managed Hosting

Dedicated and accredited technical support 24x7x365

ISO27001, ISO20000, ISO9001, PCIDSS, and ITIL accredited provider

Benefit from our European reach with operations in six countries

Choose an internet pioneer with over 19 years’ proven experience

Work with a privately owned and financially strong partner

Types of partnership

6

Collaborative partnershipThe core focus of our partner team is to work with our collaborative partners, to optimise the IT function of end users’ businesses. Choose the services you need from our extensive portfolio and combine them with your own to ensure your customers get the best possible experience. Our collaborative partners can relax knowing our SLAs guarantee that our infrastructure, process and people are always available when needed. With over 150 dedicated engineers to draw upon and our ITIL and ISO accreditations, Claranet is perfectly placed to enhance the service capabilities of our collaborative partners.

Referral partnershipWe work with referral partners of varying sizes, across various industries throughout the UK. If you know of an organisation seeking an IT infrastructure solution we want to hear from you. We handle the bid, consultation and implementation processes, and offer attractive benefits for your referral. Our dedicated partner and bid teams handle the sales process ensuring optimal performance when faced with competition: we boast an enviable success record during the bid process.

Wholesale partnershipTypically we supply network and hosting services to our wholesale partners. However, we are able to create flexible solutions to accommodate the wholesale transfer of most of our portfolio for you and your customers’ needs. While you deal with the whole customer relationship, including the billing of all services, you can relax knowing our rock-solid SLA ensures availability of Claranet’s infrastructure, processes and people.

Claranet partner services Hosting services

Hosting services

7

Claranet service overview Managed Application Hosting

Managed Application Hosting

Deploy code faster and at lower risk

Claranet extend and support your team from development through to live, guaranteeing the availability of your mission critical web applications. Easily create and test code on the same infrastructure platform that you deploy it on, but with the peace of mind that you are backed by Claranet’s best practice change management controls and automation.

Why choose Claranet for Managed Application Hosting? Leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2013, 2014 and 2015

Expert solution architecture included

Release faster and at lower risk than your competitors

True collaborative approach

We help you optimise operations and free up your time

Managed Application Hosting service overview Expert solution design comes as standard

UK support 24x7x365 included

Best practice change management process

Underpinned by ITIL v3 based run book

Multiple environments: development, staging/UAT/pre-live, live

Application availability guarantee across the environments

Built on Claranet’s leading hosting platforms

Release and configuration management utilising latest automation tools including Webistrano, Capistrono, GIT, Puppet

CUSTOMER/DEVELOPERMANAGED CHANGE/CONTROL/GOVERNANCE

CLARANET MANAGED

CODE RELEASE / EVOLUTION CYCLE

INFRASTRUCTURE

HYPERVISOR

OPERATING SYSTEM

LIVEDEV/TEST STAGING

8

Claranet service overview Managed Hosting

Managed Hosting

Extend your team and do more, faster

We understand that your customer’s expectations are high and getting higher. The pressure to do more, faster, is intense. Our customers rely on our expertise and experience to design, build, manage and continually evolve the right hosting service matched to their individual needs.

Why choose Claranet for Managed Hosting? Leader in Gartner’s Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2013, 2014 and 2015

Expert solution architecture included

UK data centres and UK support 24x7x365

Wide range of hosting services and management options

Service you can rely on. Delivering your applications and data 24x7

Managed Hosting service overview Expert solution design comes as standard

Flexible management options up to and including the OS and beyond

Modular approach. We tailor the service that is right for you

IBM Tivoli monitoring, alerting and reporting across the solution

PCI DSS certified services

Extensive shared platforms for scalability and efficiency

UK data centres: floor, cooling, power, physical security, ISO 27001 accredited

The best hardware: managed servers (virtual or dedicated), storage, backup, firewall, load balancers, switches

VMware hypervisor: self-service or fully managed vCentre based solutions

Operating system management: installation, configuration, monitoring, troubleshooting, patching for Windows and Linux

Network experts: WAN, private network, security, internet access and DoS protection

CLARANET DEPLOYED

BACKUP

MONITORING

LICENSING

INFRASTRUCTURE

HYPERVISOR

OPERATING SYSTEM

CUSTOMER APPLICATION

VM VM VM VM VM

9

Claranet service overview Cloud Hosting

Cloud Hosting

Cloud Hosting with true network integration

Claranet’s Infrastructure-as-a-Service (IaaS) platform provides you with greater freedom and security when configuring your applications in the cloud. MPLS network integration allows you to migrate applications to a Claranet UK data centre, but still integrate those applications with existing services and networking.

Why choose Claranet for Cloud Hosting? Recognised as a leader by Gartner

UK and European data centres

UK support 24x7x365

Wide range of hosting services and management options

Holistic service experience: hosting and networks

UK accountability and ease of migration give you real control

Cloud Hosting service overview Award-winning self-service IaaS portal experience

Claranet manage the platform up to the hypervisor

Library of virtual machine templates included

Public cloud, private cloud or hybrid cloud solutions

Flexible “pay for what you use” billing


Single portal view across your services

WWWMPLS

YOUR REMOTE USERCLARANET

VIRTUAL DATACENTRE

YOUR NON-MPLS SITEYOUR SITE

10

Claranet service overview Colocation

Colocation

Put your hardware, applications and data in a better place

Whether you are running out of data centre space, want to improve the availability, security and compliance surrounding your data and applications, want to free yourself from a hardware refresh cycle or are looking for cloud migration support, Claranet can help.

Why choose Claranet for Colocation? Recognised as a leader by Gartner

Holistic service experience. Hosting and networks

Access an extensive services portfolio

Sets a path for low risk transition to cloud services

Opens up a managed services pathway with proven value

Colocation overview Choose from a variety of geographically diverse UK locations

24x7 secure access to your hardware

Flexible and short-term contracts available

Full, half or quarter racks available

Flexible power options available

99.95% guaranteed availability

PCI DSS compliant data centres

ISO 27001 security accredited

Options 30 days minimum contract

Free installation on three year contracts

WWW

NETWORKCONNECTIVITY

HARDWARE/MACHINES

FIRE SUPPRESSION

YOUR SITE YOUR USERS

COOLING

SECURITY

SPACE/POWER

CUSTOMER

11

Claranet service overview Web Acceleration and DoS Protection

Web Acceleration and DoS Protection

Accelerate and protect your business

Web Acceleration and DoS Protection is a service for businesses who would like to get the most out of their web application. The service enhances the performance, security and availability of an application through the use of a number of Europe-wide delivery nodes and state-of-the-art, intelligent DoS mitigation.

Why choose Claranet for Web Acceleration and DoS Protection? Improve the customer experience of your web applications


Expert advice included

Flexible options to match your need

Improving your web application availability, security and performance

Web Acceleration and DoS Protection overview Delivers content faster than if it had originated directly from the web servers, improving user experience

Reduces latencies and increases application speed and performance

Delivers static and dynamic reusable content if the web servers are down

Mitigates denial of service attacks, allowing legitimate traffic through and keeping you on line

Delivered from the Claranet core platform and requires no hardware or software installation

Geographic distribution with multiple Europe-wide delivery nodes - 99.99% Service Level

24x7x365 UK support with proactive monitoring

Configurable specifically to the customer’s web application

WWW

LEGITIMATEREQUEST

DOS ATTACK

DOS ATTACK

WEBACCELERATION

AND DOSPROTECTION

YOUR WEBAPPLICATION

12

Claranet service overview Business and Enterprise Cloud Backup

Business and Enterprise Cloud Backup

Simply guarantee the safety of your critical data

Cloud Backup services are secure, fully automated, and provide the flexible and reliable solution you need to protect your valuable data.

Why choose Business and Enterprise Cloud Backup? Improve the customer experience of your applications

Recognised as a leader by Gartner



Total security with replication to a UK-based Tier 3 data centre

Business and Enterprise Cloud Backup service overview Automate the backup process

One to thousands of workstations/servers can be backed up and managed via a single console

Have the option of filters and file-level inclusion and exclusion to specify data to backup

Built on high-end, cutting-edge, cloud-ready server and storage infrastructure

Delivered and hosted from Claranet’s Tier 3 UK-based data centres

24x7x365 UK support from a highly trained and flexible engineering team

Options Business Cloud Backup service powered by Attix 5 for a secure, fully automated solution, ideal for organisations

with limited in-house IT resources

Enterprise Cloud Backup service powered by Asigra with a single consolidated repository , and 100% recovery assurance

STORAGE PLATFORM

STORAGE PLATFORMMANAGEMENT CONSOLE

VIRTUALISEDSERVERS

REMOTEMACHINES

ON SITEMACHINES MAIL

SERVERSFILE

SERVERSDATA

BASES MULTIPLE OS SUPPORT

SECUREREMOTE ACCESS

13

Claranet service overview Disaster Recovery as a Service

Disaster Recovery as a Service

Minimise businessrisk and downtime

In the digital age, Disaster Recovery (DR) is no longer a luxury for businesses. Ensure the continuity of your business in the face of unanticipated incidents, by securing your applications and data on our disaster recovery platform.

Why choose Claranet for Disaster Recovery? Built-in cost-efficiency and pay-as-you-grow options


UK-based Tier 3 data centres and support 24x7x365


Protect any server and data. Maximise the value of the cloud.

Disaster Recovery as a Service overview A comprehensive set of cloud solutions for protecting and recovering any on-premise critical system and application

Recover your applications from any virtual or physical server in the cloud

Automate your recovery solution, minimising your operational and management costs

Get proactive assistance from our cloud DR specialists

Workplace recovery seats in any IBM Resiliency Services facility

Built on high-end, cutting-edge, cloud-ready server and storage infrastructure

Best-of-breed hardware: managed servers (virtual or dedicated), storage, backup, firewall, load balancers, switches

Industry-leading network expertise: WAN, private network, security, internet access

ISO 27001 accredited

WWW/VPN

MPLS

YOUR ON-SITEAND REMOTE USERS

PHYSICAL SERVER

YOUR SITESITE

PROTECTION

FAILOVER

OSAPPVM

OSAPPVM

CLARANETDATA CENTRE

CLARANET RECOVERY PLATFORM

14

7

Network services

Claranet partner services Network services 15

Claranet service overview Managed Networks and MPLS

Managed Networks and MPLS

Your business in safe hands, now and for the future

We know that the quality of the whole customer experience really matters. Whether that’s to you, your people, your customers or partners, you need to ensure that services are optimised to deliver the right customer experience around the clock, with the security you need. We know you need a Network partner you can trust.

Why choose Claranet for Managed Networks and MPLS? Expert advice included


End-to-end partner. Network, hosting and communications

You stay protected. Security comes built in

Expertise you can rely onManaged Networks and MPLS service overview Virtual Private Network across Claranet’s international

IPv6 MPLS backbone


99.99% availability guaranteed across the MPLS backbone

Comprehensive solution design service included

Security built in. We continually monitor and protect our network

Options Mix Broadband, Mobile Broadband, EFM and Ethernet circuits

Mix care packages across the estate

Mix availability options across the estate

Mix care packages across the estate

Choice of source carrier where applicable

Centralised Claranet data centre breakout

QoS – six levels of application classification

Managed migrations. Extend project management

VOICEINTERCONNECT

DATA CENTREINTERNET

BREAKOUT

CLOUDCONNECT

CLARANETMANAGEDROUTER

DIVERSE CIRCUIT

FIREWALL

BROADBANDEFM

ETHERNETMOBILE BROADBAND

YOUR SITE

FLEXIBLEBACKUPOPTIONS

YOUR REMOTESITE/USERS

ONE PORTALNETWORKS / HOSTING /

COMMUNICATIONS

MOBILEWORKERS

MOBILEBROADBAND

WWW

HOSTEDVOICEPLATFORM

PSTN

MPLS

VOICE READYNETWORK

DC

16

Claranet service overview Internet Connectivity

Internet Connectivity

Internet services tailored to your needs

Now, more than ever before, the need to accurately match the right Internet Connectivity service to your performance, availability, security and budget requirements is of a critical concern. We help you balance these factors and get the right service for the delivery of your applications and data 24x7.

Why choose Claranet for Internet Connectivity? Expert advice included


End-to-end partner. Network, hosting and communications

More choice. We’re carrier agnostic

Choice + expertise = superior service optimisation

Internet Connectivity service overview Choose Broadband, Mobile Broadband, EFM and Ethernet technologies

We offer a range of back up services from 3G to full Ethernet Separation

Availability up to 99.99%

Speeds from 2Mbit/s to 10GbE

Choice of source carrier where applicable


Security built-in. We continually monitor and protect our IPv6 network

YOUR SITE

YOUR SITE

PROVIDEREDGE

ROUTER

CLARANET MANAGEDROUTER

ACCESSSPEED

YOUR LAN

NTE

17

Claranet service overview Cloud Connect

Cloud Connect

High performance private connections to your public cloud services

We connect your private MPLS network directly into your public cloud Amazon Web Services or Microsoft Azure services. You can now use these public web services securely and conveniently within your corporate network, with all data charges included – meaning there are no nasty surprise monthly charges. Benefit from the high-performance transfer of data between your environments at a predictable monthly fee.

Why choose Claranet for Cloud Connect? Direct connection to your MPLS network

Just choose bandwidth required - no bearer install cost

Resilience built in – no single point of failure

No additional data charges

Direct, private connection to Microsoft Azure and Amazon Web Services

Cloud Connect service overview One connection for multiple cloud services:

Microsoft Azure, Amazon Web Services

No need for separate bearers means lead-time is days, not months

Direct connection to your core corporate MPLS network

Dual connections from London and Amsterdam

Secure private connection

Lower latency compared with VPN

High availability 99.99% SLA

No data usage charges

Options Flexible “pay for what you use” billing


Single portal view across your services

CLOUD CONNECT

MPLS

VOICE READYNETWORK

DC

18

Claranet service overview Business Broadband

Business Broadband

Broadband designed for business, managed by experts

Claranet offer a wide portfolio of Business Broadband services to match your needs. We advise on the optimal broadband service for each location, ensuring you get the service that fits your requirements.

Why choose Claranet for Business Broadband? Expert advice included



You stay protected. Security comes built into the network

Delivering applications and data to your distributed workforce

Business Broadband service overview Available as internet-facing or as part of your private MPLS network


ADSL, ADSL2+ and FTTC technology. IPv6

Up to 80Mbit/s download, 20Mbit/s upload speed

Unlimited data download

Managed router

Security built in. We continually monitor and protect our network

Options Enhanced monitoring

Choice of source carrier where applicable or requested

3 levels of care packages offering expedited fault resolution process

Auto speed improvement at busy times with elevated best effort

Enhanced upload speed option with Annex M

On-site engineer installation

Backup: 3G or Broadband

CARRIERNETWORK



LOCALCARRIER

EXCHANGE

YOUR SITE

ACCESSGATEWAY

LOCAL COPPER

19

Claranet service overview Ethernet

Ethernet

Dedicated fibre circuits to connect your locations

Claranet Ethernet services provide private, high-speed, managed circuits to connect your business locations. Offering guaranteed and dedicated bandwidth, backed by expertise, Claranet gives the levels of service needed to deliver your bandwidth intensive applications and data 24x7

Why choose Claranet for Ethernet? Expert advice included



You stay protected. Security built into the network

Delivering your bandwidth intensive applications and data

Ethernet service overview Point-to-point circuits. Connect sites directly

or to the Claranet core network

Available as internet facing or part of your private MPLS network


99.5% service availability

Dedicated symmetric IPv6 fibre connection

Guaranteed bandwidth: 2Mbit/s to 10GbE

Flexible tiering of bandwidth and regrading


Managed Cisco router. Includes on-site engineer router installation

Security built-in. We continually monitor and protect our network

LOCAL CARRIEREXCHANGEYOUR SITE

LOCAL FIBRE 1

ACCESSGATEWAY

CARRIERPEERING

CARRIERPEERING

CLARANETMANAGEDROUTERS

CARRIERNETWORK

Options Choice of source carrier where applicable

Enhanced monitoring

QoS – six levels of application classification (MPLS only)

Range of backup options to enhance availability to 99.9%, 99.95% or 99.99%

20

Claranet service overview Ethernet High Availability

Ethernet High Availability

Delivering your critical applications and data 24x7

Claranet Ethernet High Availability services offer three options to extend the availability of a location’s connectivity. From single fibre backup to end-to-end separate routing you can extend to 99.99% availability for your most critical services.

Why choose Claranet for Ethernet High Availability? Expert advice included



Market-leading capability

Availability options matched to your need

Ethernet High Availability service overview Available as internet facing or part of your private MPLS network


Guaranteed bandwidth: 2Mbit/s to 10GbE



LOCAL FIBRE 1

LOCAL FIBRE 2

CLARANETMANAGEDROUTERS

YOUR SITE

ACCESSGATEWAY

LOCAL CARRIEREXCHANGE


ACCESSGATEWAY

CARRIERPEERING

CARRIERPEERING

CARRIERNETWORK

Options Availability 99.9%, 99.95% or 99.99%

Dual site configuration

21

Claranet service overview Ethernet First Mile (EFM)

Ethernet First Mile (EFM)

Dedicated connectivity offering broadband alterative

Claranet Ethernet First Mile (EFM) services provide a private, high-speed, managed internet circuit to connect your business locations. Offering guaranteed and dedicated bandwidth, backed by expertise, Claranet EFM offers an ethernet-like service at a lower price.

Why choose Claranet for Ethernet First Mile (EFM)? Expert advice included



You stay protected. Security built into the network

Delivering your bandwidth intensive applications and data

Ethernet First Mile service overview Available as internet facing or part of your private MPLS network


99.5% service availability (99% option)

Dedicated symmetric IPv6 connection

Guaranteed bandwidth: 2Mbit/s to 35Mbit/s



Managed Cisco router. Includes onsite engineer router installation

Security built-in. We continually monitor and protect our network

CARRIERNETWORK


YOUR SITE

LOCAL COPPER PAIRS (BONDED)

ACCESSGATEWAY


Options Choice of source carrier where applicable

Enhance monitoring

QoS – Six levels of application classification (MPLS only)

Backup: choose EFM, leased line, FTTC or ADSL broadband

22

Claranet service overview Mobile Broadband

Mobile Broadband

3G broadband designed for business, managed by experts

Give your people the freedom to work wherever they are while retaining the control you need with business mobile internet. Mobile Broadband from Claranet supports your business continuity needs and disaster recovery plans as part of an integrated network solution.

Why choose Claranet for Mobile Broadband? Expert advice included



You stay protected. Security comes built into the network

Mobile broadband integrated in to your private network

Mobile Broadband service overview Available as internet facing or as part of your private MPLS network

Available as part of your private MPLS network

Security built-in. Authentication by Claranet and not the 3G network

24x7x365 UK support

Up to 21Mbit/s speed (10Mbit/s typical max)

Fair usage policy applies

Options SIM only, backup (broadband or FTTC)

or primary (beta)

WWW

YOUR USER

FIREWALLINTERCONNECT

YOUR SITEMPLS

MOBILEBROADBAND

CARRIER

23

Claranet service overview SSL VPN

SSL VPN

Secure remote working made easy

Claranet SSL VPN secure access services are powered by technology from leading vendors. With guaranteed SLAs, you can protect your data while your users stay connected to the applications and data they need.

Why choose Claranet for SSL VPN? Expert advice included


Easily scales. Per user licensing

Real-time view of connected users

Secure anytime access to your corporate applications and data

SSL VPN overview Smarter alternative to client-based VPNs

Simple integration with your private MPLS network


99.5% platform availability

Personalisation of user login and landing page

Also available on iPhones, iPads and Android devices

Flexibility to create access roles for different user types

Options Granular control with security compliance scanning

(host check)

View real-time log of connected users

Radius authentication

Two-factor authentication

MPLSWWW

VPN TUNNEL

SSLPLATFORM

LOCAL INTERNETCONNECTIVITY

YOUR REMOTESITE/USERS

24

Claranet service overview Web Security

Web Security

Get the peace of mind that you are continually protected

Protect your business against web-borne threats, enabling control, monitoring and enforcement of web acceptable use policies with minimal latency. Powered by Symantec.cloud Skeptic predictive technology, Claranet Web Security services make sure all web content is scanned for malware before reaching your network.

Why choose Claranet for Web Security? UK support 24x7x365 included


Supported by industry leading SLAs

Consolidate suppliers and save time

Combines anti-virus, URL filtering and anti-spyware security

Web Security service overview Multi-layered protection using Skeptic predictive technology combined with multiple commercial scanners

Web-based management portal

Monitoring dashboard

Customisable reports

URL filtering and web policy enforcement

Web anti-virus protection - 100% protection against known viruses

Latency - average time for web content scanning is within 100 milliseconds

Service availability - 100% uptime

INBOUND/OUTBOUND

INBOUND/OUTBOUND

FIREWALL

YOUR USERS

YOUR SITES

ANTI-SPYWAREANTI-VIRUS

URL FILTERING

Symantec.cloud

25

Communicationservices

Claranet partner services Communication services 26

Claranet service overview Email and Collaboration

Do you need help moving your Microsoft Exchange services off site? Do you want to improve service levels and user features but remove the headaches, distraction and cost of managing email and collaboration services yourself? By optimising and integrating Microsoft technology and the best security from the cloud, Claranet free you up to focus.

Why choose Claranet for Email and Collaboration? Over 10 years email service experience


Managed by experts in UK data centres


Hosted, supported and billed in the UK

Email and Collaboration service overview Powered by Microsoft Exchange technology

Includes the latest Outlook clients

Easy access from iPhone, Blackberry and Android mobile devices

Know where your data resides with UK data centres

99.99% service availability guarantee


Security built in

Options On-demand (shared) or dedicated architectures

On-demand service includes control panel for simple adds and changes plus SharePoint sites functionality. Option to add instant messaging, screen sharing, presence indicator, video and audio conferencing package.

WWW

EMAIL

VOICE

SHAREPOINT

HTTP INTRANET

IM

Symantec.cloud

27

Email and Collaboration

Microsoft messaging, managed by experts

Claranet service overview Email Archiving and Continuity

Email Archiving and Continuity

Ensure critical information is always available

Improve the storage, management and discovery of business critical information. Powered by Symantec.cloud technology, Claranet SaaS email archiving services provide unlimited storage and retention. Add continuity services to ensure your business email is always available.

Why choose Claranet for Email Archiving and Continuity? Over 10 years email service experience




Quickly deliver powerful email archiving features to your people

Email Archiving and Continuity service overview Rapid search and retrieval of archived information

Unlimited storage and retention

Easy access through a mobile device

Archive from multiple sources: Exchange, Office 365, Domino

Collaborative roles-based eDiscovery workflow

Automatic re-routing in the event of an outage followed by full auto restore

EU data locations

Options Personal email archiving

eDiscovery

Email continuity

Symantec.cloud

YOUR USERS FIREWALL

EMAIL ARCHIVINGAND CONTINUITYDATA CENTRE

INBOUND/OUTBOUND

EMAILSERVER

FIREWALL

ANTI-VIRUS ANTI-SPAM

28

Claranet service overview Email Security and Encryption

Email Security and Encryption

Get the peace of mind that you are continually protected

Protect your business from email-borne viruses, malware, spam, phishing, targeted attacks, and bulk email. Powered by Symantec.cloud technology, Claranet anti-virus and anti-spam services filter unwanted messages and protect mailboxes from targeted attacks using the predictive Skeptic engine. Add additional modular services to extend your protection.

Why choose Claranet for Email Security and Encryption? Flexible options to match your need


Supported by industry leading SLAs


Trust the security experts to keep your business safe

Email Security and Encryption service overview Web-based management portal

Monitoring dashboard

Customisable reports

Supports Microsoft Office 365, Google Apps, on premises or hosted Exchange

Anti-virus effectiveness - 100% protection against known and unknown email viruses

Anti-spam effectiveness - 99% spam capture

Email delivery - 100% email delivery

Latency - average email scanning time within 60 seconds

Availability - 100% service uptime

Options Email image control

Email data protection

Email boundary encryption

Email policy based encryption

Symantec.cloud

YOUR USERSFIREWALL

INBOUND/OUTBOUND

INBOUND/OUTBOUND

EMAILSERVER

DATAPROTECTION

IMAGECONTROL

ANTI-VIRUS ANTI-SPAM

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Claranet service overview Hosted Voice

Hosted Voice

Providing the next generation of telephony communications services

Hosted Voice, Claranet’s hosted VoiP offering provides a complete telephone system, incorporating physical telephone handsets, soft phones and easy integration with smartphones and tablets. With no need to install dedicated hardware our cost-effective, flexible and straightforward IP telephony offering delivers the service you need, whatever your business.

Why choose Claranet for Hosted Voice? Expert advice included


Seamless integration with Claranet network services

Cost-effective options achieving significant savings

Feature-rich and flexible Hosted Voice solutions tailored to you

Hosted Voice service overview Broad range of industry standard IP telephony functionality

Additional advanced, next generation communications features

Smartphone and tablet integration

New features are delivered in real-time and as pay-as-you-go rental options with no upfront costs

Simple, intuitive portals for configuration and access to real-time information

Realistic Service Level Agreements

Fully ISO 27001 accredited

Market-leading technology

Broad feature set allows tailoring of the solution specific to your requirements (optional)

CLARANET CONNECTIVITY

INTERCONNECT

HOSTED VOICEPLATFORM

YOUR SITEYOUR USERS

PSTN

30

Claranet service overview SIP Trunking

SIP Trunking

Protect your existing investment or refresh your telephony with Claranet

SIP Trunking connects your existing private branch exchange (PBX) to the national public switched telephone network (PSTN) using an IP connection. This provides a more flexible and low cost replacement to ISDN connections into the PBX. Alternatively, if you are looking to refresh your telephone system, see our Hosted Voice services.

Why choose Claranet for SIP Trunking? Expert advice included


Get the most from existing hardware

Consolidate suppliers and save time and cost

Flexible and low cost replacement for ISDN lines

SIP Trunking service overview Private IP telephony service that doesn’t touch the public internet

Geographic and non-geographic numbers

Flex the number of channels as your requirements change

Foundations of a future-proof communications solution

Stability and confidence through market-leading partnership

24x7x365 UK support

99.987% service availability

CLARANET CONNECTIVITY

INTERCONNECT

CLARANETDATA CENTRE

CUSTOMERMANAGED

PBX

YOUR SITE

YOUR USERS

PSTN

31

Contact usCall us : 0845 355 1050 Email us : [email protected] : www.claranet.co.ukFollow us : @claranet

Documents

Claranet partner services overview 2016