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Civic Engagement Partnering Through Civic Engagement Partnering Through Service Learning with Curricula Service Learning with Curricula James Lawler James Lawler Pace University Pace University March 2004 March 2004

Civic Engagement Partnering Through Service Learning with Curricula James Lawler Pace University March 2004

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Civic Engagement Partnering Through Service Civic Engagement Partnering Through Service Learning with CurriculaLearning with Curricula

  James LawlerJames Lawler

Pace UniversityPace University  

March 2004March 2004

Outline of Presentation

Abstract

Background

Introduction

Focus of Study

Research Methodology

Analysis of Web-Based Community

Implications of Study

Conclusion

Abstract

Preliminary Analysis of Study Imputes that Implementation of

Community Networks that Service Rehabilitating Members of

Society Is Facilitated by Distinct Enabling Success Factors of

Cohesion, Effectiveness, Help, Language, Relationship and Self-

Regulation in Innovation of Supporting Web Sites.

Background

Internet Is a Critical Component in Corporate Profit

Sector.

Corporate Profit Sector Is Cognizant of Importance of

Technology and Is Defined as Early Adopters or Early

Majority Innovators on the Web.

Background

Non-Profit Sector Is Conscious of Importance of Web, but,

Constrained More by Financial Limitations than Profit

Sector, Is Frequently Defined as Late Majority or Laggards

in Innovation on Web.

Background

Concern of This Study Is in the Criticality of Community in

the Success of Non-Profit Web Sites.

Background

Community is defined as a feeling of membership in a group

along with a strong sense of involvement and shared

common interests … [that] creates strong, lasting

relationships … through an engaged and extended exchange

of views focused on … [the] shared interests, … [that]

contains individual involvement, [and that] can help

encourage [disabled citizens] to return to a [non-profit] Web

site.

Background

Important in Community is the inclusion of Social Capital,

defined as networks of relationships that constitute a helpful

resource for furnishing members with privileged access to

information and to opportunities … and it is positive

interactions that happen between members in the network

that lead to formation of social capital.

Background

Studies in Literature Have Analyzed Fundamental Factors in

Design of Successful Web Sites for Disabled Citizens.

Few of the Studies Have Analyzed Factors in Successful

Implementation of Web Based Community for Rehabilitating

Disabled Citizens.

Introduction

Study Analyzes Web Based Community of a Community

Access Non-Profit Organization in City of New York that

Helps Disabled but Rehabilitating Citizens Who Have

Mental Health Conditions.

Organization Has Been Dislocated and Disrupted by

September 11 Disaster and Subsequent Urban Renewal.

Introduction

Affiliate Agency of Non-Profit Organization, Club Access,

Approached Pace University to Assist Organization in

Implementation of Community Web Sites to Help

Rehabilitating Citizens.

Sites Were Implemented in a Project in a Civic Engagement

Course, Web Design for Non-Profit Organizations, by

Computer Science and Information Systems Students of

University.

Introduction

Club Access Community Web Site

Figure 1: Club Access Community Web Site

AboutUs

Becoming a Club Member

ArtGallery

ClubNews

ContactUs

Calendar of Events

Bulletin BoardMission

Board of Directors

History

Locations in City

A Day in the Life of a Member Virtual Tour

Steps to Membership

Frequently Asked Questions

Artists

Artist Biographies

Art Portfolios

Art Portfolio Links

Art Shows

Clubhouse Newsletter

Neighborhood Trips

Club Chat

E-Mail Links

Discussion Forums

Word of Mouth

Introduction

Project Is Implemented in Conception of a Web

Based Community that is Effecting a Social

Network that Includes Academic Non-Profit,

Community Organization Non-Profit, and

Corporate and Public Profit Sector Sites in New

York, United States and Internationally.

Introduction

Factors Enabling Engagement Success of a Web Based Community:

- Cohesion, Element of Design from which Members Have a Feeling of Belonging in Community;

- Effectiveness, Element from which Members Have a Feeling of Impact from Community;

- Help, Element from which Members Have Help from Community;

- Language, Element from which Members Have a Forum for Specialized Languages in Community;

- Relationship, Element from which Members Have Interaction and Friendship in Community; and

- Self-Regulation, Element from which Members Regulate Their Interactions.

Focus of Study

Study Analyzes in Survey and Regression the Significance

of Critical Factors of Engagement Success in Web Based

Community for Challenged but Rehabilitating Citizens,

Applying e-Commerce Factors of Cohesion,

Effectiveness, Help, Language, Relationship and Self-

Regulation to Club Access as a Case Study.

Research Methodology

Club Access Web Based Community Design Community Characteristic Client Engagement Benefits

Club Access Web Based Community

Constructs

Cohesion

Effectiveness

Help

Language

Relationship

Self-Regulation

Members in Need

HighIntermediate

Low

FulfillmentInclusionInfluenceShared Emotional Experience

Figure 3: Club Access Web Based Community Design

Research Methodology

Methodology of Study Analyzed Web Based Community of Club Access in 3 Stages of Analysis:

Stage 1 – Preliminary Study - Controlled Sample of Club Access Members in City Surveyed by Attitudinal Questionnaire Survey on Importance of Engagement Factors of Cohesion, Effectiveness, Help, Language, Relationship and Self-Regulation, in High, Intermediate or Low Scale, and Formulation of Hypotheses;

Stage 2 – Expanded Sample of Club Access Members in Tri-State and Continued Formulation of Hypotheses (Next Step); and

Stage 3 –Final Hypotheses and Statistical Interpretation – Final Study (Next Step).

Preliminary Analysis of Web Based Community

Most of Member Sample Indicated High to Intermediate

Importance in Cohesion (74%), Help (63%), Effectiveness (58%),

Relationship (50%) Factors, but Low Importance in Language

(29%) and Self-Regulation (26%) Factors, in Engagement of

Members.

Analysis of Web Based Community

Study Requires Further Analysis to Test Following Hypotheses:

H1. The Higher the Element of Cohesion in Design of Web Based Community for Disabled but Dexterous Members, the Higher the Engagement;

H2. The Higher the Help, the Higher the Engagement;

H3. The Higher the Effectiveness, the Higher the Engagement;

H4. The Higher the Relationship, the Higher the Engagement; and

H5. The Lower the Elements of Language and Self-Regulation, the Higher the Importance of Cohesion, Help, Effectiveness and Relationship in Engagement of Members.

Implications of Preliminary Study

Findings Imply Design Importance of Cohesion,

Effectiveness, Help, Language, Relationship and

Self-Regulation Factors, in Heightened Engagement

of Dexterous Rehabilitating Disabled Members in

Non-Profit Web Based Community.

Features of Collaboration Functionality that Are

Customized to Felt Needs of Members Facilitate

Community Engagement Factors.

Implications of Study

Findings Concurrently Indicate Importance of Member

Perception in Web Based Community.

Members of Club Access Clearly Perceive Benefits in

Engagement Factors, Enabled in Design of Art Galleries,

Links and Portfolios and Enhanced in Seriousness of Art

Shows on Sites.

Implications of Study

Other Findings Confirm Benefits of Including Students in

Non-Profit Web Based Community.

Students Indicated Increased Learning Not Only in

Technological Context of Community Web Design, but

Importantly in Social Context of Implemented Community

Sites.

Employees and Managers of Non-Profit Organization Desire

Further Interaction with University.

Conclusion

Study Identified Success Factors of Cohesion,

Effectiveness, Help, Language, Relationship and Self-

Regulation as Critical in Community Sites that Help

Dexterous Members.

Further Empirical Research Is Needed in Advanced

Study, In Order to Analyze Factors Not Only for

Dexterous Rehabilitating Members, but Also for Non-

Dexterous Disabled Members.

Study Is Facilitating a New Framework.

Thank You.

James Lawler

School of Computer Science and Information Systems

Pace University

[email protected]