Citizencharter Social Justice and Empowerment

7/26/2019 Citizencharter Social Justice and Empowerment

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Citizens/Clients Charter

(2013-14)

Ministry of Social Justice and EmpowermentShastri Bhavan, Rajendra Prasad Road,New Delhi

Website: www.socialjustice.nic.in

Date of Issue: March, 2013

Next Review: January, 2014


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Vision

To take steps so that members of the target groups of the Ministry, namely Scheduled Castes (SCs), Other

Backward Classes (OBCs), Persons with Disabilities (PwDs), Senior Citizens & Victims of Substance

Abuse can lead productive, safe and dignified lives, with all their basic needs being fulfilled, and where

equal opportunities are ensured for the growth and development for SCs, OBCs and PwDs, and adequate

support and opportunitiesare ensured for Senior citizens and victims of substance abuse.

Mission

The Mission of the Ministry of Social Justice and Empowerment is to empower its target groups, namely,

(i) Scheduled Castes,

(ii)Backward Classes,

(iii) Persons with disabilities,(iv) Senior citizens and

(v) Victims of alcoholism and substance abuse

Through

Programmes of educational, economic and social development and rehabilitation as appropriate

Main Services/Transaction

The Ministry has two Departments viz. Department of Social Justice and Empowerment and

Department of Disability Affairs. The Ministry has no field set-up of its own. Therefore, all the

Schemes/Programmes of the Ministry are implemented, as per the guidelines/standing instructions,

through the following agencies:

S.

No

Agency to whom Ministrys funds are released for implementation of its

Schemes/Programmes

1. State Governments./State Channelizing Agencies

2. Central autonomous institutions of the Ministry of SJ&E (e.g. National Institutes forDisabilities, National Finance & Development Corporations etc)

3 Other Agencies such as UGC, DAVP, Universities, Institutions of Excellence,Education, etc.

4. Non Government Organizations


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Department of Social Justice

ervices/Transactions

. Services/Transaction WeightContact Person Details Process

Name &

Designation

E-mail Phone

No.2 3 4 5 6 7

heduled Castes DevelopmentRelease of central assistance for providing Scholarships to Scheduled Caste students under the following Schemes:

A. Through State Governmentsa. Post-matric Scholarships 10% Sh T.V.A.Ram,

Deputy Secretary

23387430 Release of Ad-hoc g

to eligible States/UTs

Release of rema

grants:

(i) Receipt of propfrom States/

complete in all res(ii) Obtaining

Concurrence

(iii)Seeking approva

competent authorit

b. Pre-matric Scholarship forchildren of those engaged in

unclean occupations

5% Sh T.V.A Ram,Deputy Secretary

23387430 (i) Receipt of propfrom States/

complete in respects

(ii) Obtaining

Concurrence(iii)Seeking approva

competent author


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. Services/Transaction Weight

Contact Person Details Process

Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

c. Prematric ScholarshipScheme for SC Students

studying in Class IX and X(New Scheme implemented

w.e.f. 1.7.2012)

5% Sh T.V.A Ram,

Deputy Secretary

23387430 (For the year 2012-13

For release of grants:

(i)Receipt of propfrom States/

complete in all respec

(ii)Obtaining Concurrence

(iii)Seeking approva

competent authority

. Through Autonomous Central Organizations/Educational Institutionsa. Rajiv Gandhi National

Fellowship for Scheduled

Castes Students pursuing MPhil & PhD studies through

UGC

5% Sh T.V.A Ram,

Deputy Secretary

23387430 (i) Receipt of prop

from UGC, com

in all respects(ii) Obtaining

Concurrence

(iii)Seeking approvcompetent author

b. Scholarship Scheme of TopClass Education for SCStudents

3% Sh. Sham Sunder

Gupta, DeputySecretary

[email protected]

om

23382774 (i) Receipt of prop

from EducaInstitutions notifi

(ii) Obtaining

Concurrence(iii)Seeking approv

competent author

Babu Jagjivan RamChhatrawas Yojana: Release of

7% Sh. Sham SunderGupta, Deputy

[email protected]

23382774 Communication Notional Allocation


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

central assistance to States/UTsfor creating Hostels for SC boys

and girls

Secretary States/UTs.

(i) Receipt of propfrom States


(ii) Obtaining

Concurrence

(iii)Seeking approvcompetent author

Special Central Assistance toScheduled Caste Sub Plan:

Release of Special Central

Assistance to States/UTs as an

8% Sh. GyanendraKumar Dwivedi,

Director

[email protected]

23387539 Communication Notional Allocation

States/UTs.


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

additive to their Scheduled CastesSub-Plan for beneficiary oriented

schemes of economic

development of SC familiesliving below the poverty line.

(i) Release of installment base

the UCs of

released before year

(ii) Release of 2ndfinal installment o

,

PCR & POA Acts: Release ofCentral Assistance to State

Governments for implementation

of these Acts

5% Sh. V.R.Malhotra,

Consultant

[email protected]

23071374 i) Receipt of propfrom States

complete in

respectsii) Obtaining

Concurrence

iii) Seeking approvcompetent author

Release of grant-in-aid to

Voluntary Organizations

working for the Welfare of SCs.

2% Sh. M.A.

Muraleedharan

Deputy Secretary

[email protected] 23388519 1. Communication

Notional Allocatio

the States/UTs.Ongoing Cases2. Release of grants

the approval competent author

receipt of com


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

proposals from Governments

with

recommendationsNew Cases

3. Consideration of

recommendation o

State GovAdmns. by

Screening Commof the Ministry.

4. Release of grants

the approval Competent Autho

her Backwards ClassesDevelopmentRelease of central assistance to

State Governments/UT Adminfor providing Scholarships to

OBC students under thefollowing Schemes:

Smt. Surekha

Sahu,Director

23753404

a) Post-matric Scholarships 12% 1. Ad-hoc release of is made based

Utilization Certifica

the year prior to

previous year.

b)

Pre-matric scholarships 3% 2. Regular grant-in-areleased to the

Govts./ UTs after :

i) Receipt of prop

from States


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7


ii)Obtaining

ConcurrenceSeeking approv

competent author

Hostel facilities for boys and

girls belonging to OBCs:Release of central assistance to

States/UTs

5% Smt Surekha

Sahu, Director

23753404 1.Communication

Notional Allocation States/UTs.

2. Release of grants o

i) Receipt of prop

from Statescomplete in

respectsii)Obtaining

Concurrence

iii)Seeking approvcompetent autho


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

cial DefenceRelease of grant in aid to Govt./NGOs/PRIs/local bodies and theCommunity at large for providingbasic amenities like shelter, food,

medical care and entertainmentopportunities to Senior Citizens

3% Shri Anand Katoch

Director (DP)

23383256 New Cases:

Obtainingrecommendation

Screening Comm

Scrutiny of prop

recommended

Screening Command obtaining app

of compauthority.

Release of Grantobtaining approv

competent authorOn-going cases:

Scrutiny of prop

recommended byState Govt.

Release of grant

obtaining approvcompetent author

Release of grant in aid to NGOs

and other eligible organizations

for identification, counseling,treatment and rehabilitation of

addicts.

3% Shri Anand KatochDirector (DP)

23383256

[email protected]

[email protected]


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

STATISTICS DIVISION

Research and Evaluation Studies Sh. MukutSingh,DDG

26109063Identification , guiand dissemination

Priority subject aresponsor research evaluation studies


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

Miscellaneous ItemsPublic Grievance Redressal 1% Sh T.R.Meena,

Joint Secretary

(A)

[email protected] 23387924 Grievances receiveonline or through pos

will be referred to

respective grieofficers, who in turn

attend to them as pe

stipulated guidelines.

Payment to vendors for goodsand services provided to the

1% Sh.T.R.Meena [email protected] 23387924 Payment to vendorsgoods and ser


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Name &

Designation

E-mail Phone

No.

2 3 4 5 6 7

Ministry. provided to the miare made on recei

invoice after procure

of goods/services satisfactory completi

work.

Prompt answer to telephone calls

between 9.30 AM and 5.30 PMon a Central Facilitation Centre

Number (+91-11-23389226)

1% Section Officer

(FC &PG)

23389226

Quick response to written

requests (or through e mail) bycitizens/clients for seeking

appointments with the

concerned officer

1% OfficerConcerned

- - -


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Department of Social Justice

Requirements of Service Standards for the Year: 2013-14

Services/Transaction ServiceWeight

Success Indicators ServiceStandards

Unit RelativeWeight

2 3 4 5 6 7

Scheduled Castes DevelopmentRelease of central assistancefor providingScholarships to Scheduled Caste students

under the following Schemes:

Through State Governments

a)

Post-matric Scholarships 10% Time taken to release the Ad-hocgrants to eligible States/UTs from

the date of communication of BE

30 days 5%

Time taken to release the remaining

grants on receipt of proposals from

States/UTs, complete in allrespects.

60 days 10%

b) Pre-matric Scholarship forchildren of those engaged in

unclean occupations

5% Time taken to release the Ad-hocgrants to eligible States/UTs from


30 days 2%

Time taken to release the remaininggrants on receipt of proposals from

States/UTs, complete in all

respects.

60 days 3%

c. Prematric Scholarship Scheme

for SC Students studying in ClassIX and X (New Scheme

implemented w.e.f. 1.7.2012)

5%

For the year 2012-13

Time taken to release the grants on

receipt of proposals fromStates/UTs, complete in all

respects.

60 days 5%

d.

a) Rajiv Gandhi National 5% Time taken to release the grants on 30 days 5%


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Services/Transaction Service

Weight

Success Indicators Service

Standards

Unit Relative

Weight

2 3 4 5 6 7

Fellowship for Scheduled

Castes Students pursuing MPhil & PhD studies through

UGC

receipt of demand from UGC

b)Scholarship Scheme of TopClass Education for SCStudents

3% Receipt of proposals from the

notified institutions

First

Quarter

Months 1%

Time taken to release the grants on

receipt of demand from institutions

45 days 2%

Babu Jagjivan RamChhatrawas Yojana: Release ofcentral assistance to States/UTs

for creating Hostels for SC boys

and girls

7% Time required in communication of

Notional Allocation to theStates/UTs on receipt of BE for the

year

30 days 2%

Time taken in release of grants on

receipt of proposals from States/UTs, complete in all respects&

after the approval of competent

authority

60 days 5%

Special Central Assistance toScheduled Caste Sub Plan:

Release of Special CentralAssistance to States/UTs as an

additive to their Scheduled Castes

Sub-Plan for beneficiary oriented

schemes of economicdevelopment of SC families living

below the poverty line.

8% Time taken in communication of

Notional Allocation to the

States/UTs on receipt of BE for theyear

30 days 2%

Time taken to release the first

installment of SCA on receipt of

the proposal along with pendingUCs

60 days 3%

Time taken to release the secondinstallment of SCA on the receipt

of UCs for the last two years andnumber of beneficiaries covered in

income generating schemes.

60 days 3%


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Weight


Standards

Unit Relative

Weight

2 3 4 5 6 7

PCR &POA Acts: Release of

Central Assistance to StateGovernments for implementation

of these Acts

5% Time taken to release the grants on

receipt of proposals fromStates/UTs, complete in all respects

& after the approval of competent

authority

45 days 5%

Release of grant-in-aid to

Voluntary Organizations

working for the Welfare of SCs.

2% Time required in communication ofNotional Allocation to the

States/UTs on receipt of BE for

the year

30 days 0.5%

Time taken to process OngoingCases on receipt

60 days 0.5%

In New Cases, average timerequired for Consideration of the

recommendation of the State Govts

by the Screening Committee of theMinistry

90 days 0.5%

Time taken to release the funds

after the approval of the Screening

Committee

45 days 0.5%

her Backward ClassesDevelopmentRelease of central assistance to State Governments/UT Admin for providing Scholarships to OBC students under the foll

c) Post-matric Scholarships 12% Time taken to release the Ad-hoc

grants to eligible States/UTs fromthe date of communication of BE

30 days 3%


grants on receipt of proposals fromStates/UTs, complete in all respects

after the approval of the competent

authority

45 days 9%

d)Pre-matric scholarships 3% Time taken to release the Ad-hocgrants to eligible States/UTs from

30 days 1%


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Weight


Standards

Unit Relative

Weight

2 3 4 5 6 7



grants on receipt of proposals fromStates/UTs, complete in all respects

after the approval of the competent

authority

45 days 2%

Hostel facilities for boys andgirls belonging to OBCs: Release

of central assistance to

States/UTs for creating



States/UTs on receipt of BE for the

year

30 days 2%

Time taken in release of grants on

receipt of proposals from States/

UTs, complete in all respects&after the approval of competent

authority

60 days 3%

cial DefenceRelease of grant in aid to Govt./Non-Governmental Organizations/Panchayati Raj Institutions/ local

bodies and the Community at

large for providing basic amenities

like shelter, food, medical careand entertainment opportunities to

Senior Citizens

.

4% Release of grant-in-aid for ongoing

projects which have been receivedfrom the State Govt. with complete

documents

60 days 2%

Release of grants-in-aid for new

cases

(a) Obtaining recommendations ofthe Screening Committee

(b) Release of grant-in-aid afterthe recommendation of the

Screening Committee

Twice in ayear

August &

November

90

Month

days

2%


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Weight


Standards

Unit Relative

Weight

2 3 4 5 6 7

Release of grant in aid to NGOs

and other eligible organizationsfor identification, counseling,

treatment and rehabilitation of

addicts

3% Release of grant-in-aid for ongoing

projects which have been receivedfrom the State Govt. with complete

documents

60 days 1 %

Release of grants-in-aid for new

cases(a) Obtaining recommendations

of the Screening Committee

(b) Release of grant-in-aid after

the recommendation of the

Screening Committee

Twice in a

year

August &November

90

Month

Days

2 %

STATISTICS DIVISION

Research and Evaluation Studies a)Convening of at least oneResearch Advisory

Committee(RAC) Meetings

Two monthafter

receipt of

sufficientproposal

Month

b) Examination, Revision and

Clearance of Reports

Two month

after

receipt ofdraft report

Month

Payment related to evaluation &

Research Studies

a)Issue of sanction letter for

Research & Evaluation Studies:

(i)First Installment

One month

after

approval ofcompetent

authority

Month


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Weight


Standards

Unit Relative

Weight

2 3 4 5 6 7

(ii)Second Installment One month

afterapproval of

IFD

(iii)Third and Final Installment One month

afterapproval of

IFD

b)Issue of sanction letter for

Research & Evaluation Studies:(i)First Installment

One month

afterapproval of

competent

authority

Months

(ii)Second Installment One month

afterconcurrenceof IFD

Dissemination of Finding andRecommendations to the

concerned Programmes Division

for follow up action

Two weeksafter

finalization

of reports

Weeks

scellaneous Items

Public Grievance Redressal 1%

Time taken to acknowledgegrievance received through

CPGRAMS portal3

Workingdays

0.25%

Time taken to acknowledgegrievance received through

registered post

7

Workingdays

0.25%

Time taken for grievance settlement

60

Workingdays

0.5%

Payment to vendors for goods and 1% Payment to vendors for goods and 60 Working 1%


19/30


Weight


Standards

Unit Relative

Weight

2 3 4 5 6 7

services provided to the Ministry. services provided to the Ministry

are made on receipt of invoice afterprocurement of goods/services and

satisfactory completion of work.

days

Prompt answer to telephone calls

between 9.30 AM and 5.30 PM ona Central Facilitation Centre

Number (+91-11-23389226)

1% Number of complaints received for

not receiving the telephone calls

Nos. Nos. 1%

Quick response to written requests (or

through e-mail) by citizens/clients for

seeking appointments with concerned

officer

1% Response to such requests will be

given within three working days

3 days 1%


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Department of Disability Affairs

ervices/Transactions

o. Services/Transaction Weight Contact Person Details Process

E-mail

2 3 5 7

ADIP Scheme: Release grant in

aid to the various implementingagencies (NGOs/NIs/ District

Disability Rehabilitation Centres/

ALIMCO/ State HandicappedDevelopment Corporation/other

local bodies) for physicalrehabilitation of persons with

disabilities through provision of

assistive aids and appliances

5% Shri Jagdish

Kumar, DeputySecretary

[email protected] 23386220 1. Communic

Notional Allthe States/UT

Ongoing Cases

2. Release of

the apprcompetent a

receipt of

proposals fGovernment

with

recommenda

New Cases

3. Consideratiorecommenda

State Admns. Screening

of the Minis

4. Release of gthe approval of


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Authority.

Deendayal Disabled

Rehabilitation Scheme(DDRS): Release of grant in aidto NGOs and other implementing

agencies for providing education

and vocational training andrehabilitation of persons with

mental disabilities

5% Sh.O.P.Dogra,

Deputy Secretary

[email protected] 23071374 1. Communi

Notional Allthe States/UT

Ongoing Cases2. Release of

the appr

competent areceipt of

proposals f

Governmentwith

recommenda

New Cases

3. ConsideratiorecommendaState

Admns.

Screening of the Minis

4. Release of gthe appr

Competent A

Release of Grant-in-aid to various

bodies set up by the Central and

State Governments to support

implementation of the provisionsof the Persons with Disabilities

(Equal Opportunities, Protection

of Rights and Full Participation)Act, 1995, particularly relating to

rehabilitation and provision of

5% Sh. K.V.S.Rao,

Director

[email protected] 23387539 Release of grant

i)Receipt of

from States/UTin all respects

i) Obtaining

Concurrencii) Seeking a

competent


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barrier-free access.

Release of grants to seven

National Institutes (autonomous

bodies under the Ministry) fordeveloping human resource

development in different types of

disabilities, rendering

rehabilitation services to personswith disabilities and undertaking

research and development indisabilities.

5% Shri Jagdish

Kumar, Deputy

Secretary

[email protected] 23386220 Release of gran

i)Receipt of from NIs, com

respects, indica

requirement

(i) Obtaining Concurrenc

(ii) Seeking acompetent


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Requirements of the Service Standards for the Year :2013-14

o. Service/Transaction Serviceweight

Success indicators Service

Standards

Unit Relative

Weight

ADIP Scheme: Release grant in

aid to the various implementing

agencies (NGOs/NIs/ DistrictDisability Rehabilitation Centres/

ALIMCO/ State HandicappedDevelopment Corporation/other

local bodies) for physical

rehabilitation of persons withdisabilities through provision of

assistive aids and appliances

5% Time taken to process Ongoing

Cases on receipt

60 days 1%

Time required in communication ofNotional Allocation to the

States/UTs on receipt of BE for the

year

30 days 1%

In New Cases, time required for

Consideration of the

recommendation of the State Govtsby the Screening Committee of the

Ministry

90 days 1%

Time required in communication of

release to the States/UTs on receiptof BE for the year

30 days 2%

Deendayal DisabledRehabilitation Scheme(DDRS): Release of grant in aidto NGOs and other implementing

agencies for providing education

and vocational training andrehabilitation of persons with

mental disabilities.



States/UTs on receipt of BE for theyear

30 days 1%

Time taken to process Ongoing

Cases on receipt

90 days 1%

In New Cases, time required forConsideration of the recommendation

of the State Govts by the Screening

Committee of the Ministry.

60 days 1%

Time taken to release the fundsafter the approval of the Screening

Committee

45 days 2%


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o. Service/Transaction Serviceweight

Success indicators Service

Standards

Unit Relative

Weight

Release of Grant-in-aid to various

bodies set up by the Central andState Governments to support

implementation of the provisions

of the Persons with Disabilities(Equal Opportunities, Protectionof Rights and Full Participation)

Act, 1995, particularly relating to

rehabilitation and provision ofbarrier-free access.

5% Time taken to release the grant in

aid on receipt of proposals fromimplementing agencies, complete

in all respects & after the approval

of competent authority

60 days 5%

Release of grants to seven

National Institutes (autonomous

bodies under the Ministry) fordeveloping human resource

development in different types of

disabilities, renderingrehabilitation services to persons

with disabilities and undertaking

research and development in

disabilities.

5% Time taken to release the grants on

receipt of proposals from NIs,

complete in all respects & after theapproval of competent authority

60 days 5%


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Public Redress Mechanism

(Website url to lodge Grievance: http://pgportal.gov.in)

S.

No.

Order Name of the Public Grievance Officer Landline

Number

E Mail M

Sh.T.R.Meena,Joint Secretary (A)

23387924

23073598 (Fax)[email protected]


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List of Stakeholders /Clients

S.

No.

Order Stakeholders/Clients Description

1 State Governments/UT Administrations2 Central Government Ministries/Departments working in the areas of common interests

3 Autonomous organizations working in the field of education such as UGC, Institutions of e

IITs/IIMs, Universities etc

4 Non-Governmental Organizations working the areas allocated to the Ministry

5 Academicians working in the subject areas of the Ministry

6 Associations of the target groups of the Ministry

7 Activists working the subject areas of the Ministry


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List of Responsibility Centres & Subordinate Organizations for Year: 2013-1

.

Responsibility Centre &

Subordinate Corporation

Address Website Co

Non-Statutory/ Autonomous Bodies/Corproations

. Ali Yavar Jung National

Institutefor the Hearing

Handicapped (AYJNIHH)

K.C..Marg,

Bandra (West),

Mumbai 400 050

http://ayjnihh.nic.in [email protected]

. Pt. Deendayal UpadhyayaInstitute for the Physically

Handicapped

4, Vishnu Digamber Marg,New Delhi 110 002

http://www.iphnewdelhi.in

. National Institute of Mentally

Handicapped (NIMH)

Manovikas Nagar,

Secunderabad,A .P- 500 009

http://www.nimhindia.org sivakumar@nimh

. National Institute of Visually

Handicapped (NIVH)

116, Rajpur Road,

Dehradun, Uttarakhand-248001

http://www.nivh.org nivh@sancharnet

. National Institute for

Empowerment of Persons with

Multiple Disabilities (NIEPMD)

East Coast Roard,

Muttukadu,Kovalam Post,

Tamil Nadu

http://niepmd.in.nic.in [email protected]

cneeradha@yaho

. National Institute for the

Orthopaedically Handicapped

(NIOH)

B.T. Road,

Bon-Hooghly

Kolkata 700 090

http://www.nioh.in [email protected]

. Swami Vivekanand NationalInstitute of Rehabilitation,

Training & Research

(SVNIRTAR)

Olatpur, P.O. Bairoi,Distt. Cuttack,

Orissa 754 010

http://nirtar.nic.in [email protected]

. National Institute of Social

Defence (NISD)

West Block-1, Wing-

7,Gr.Floor, R.K. Puram,

New Delhi 1110 066

http://www.nisd.gov.in [email protected]

Artificial Limbs ManufacturingCorporation of India (ALIMCO)

G.T. Road,Kanpur 208016

http://www.artlimbs.com alimco@artlimbs


28/30

.

Responsibility Centre &

Subordinate Corporation

Address Website Co

National Backward ClassesFinance & Development

Corporation (NBCFDC)

5THFloor, NCUI Building,3, Siri Institutional Area,

Khel Gaon Marg, New Delhi

110 016

http://nbcfdc.org.in [email protected]

National Safai Karamcharis

Finance DevelopmentCorporation (NSKFDC)

Lok Nayak Bhavan, Khan

Market,New Delhi 110 003

http://nskfdc.nic.in nskfdc@indiatim

National Scheduled CastesFinance & Development

Corporation (NSFDC)

14tFloor, Scope Minar,

Core 1 @2, North Tower,

Laxmi Nagar District

Centre, Laxmi Nagar, Delhi

http://www.nsfdc.nic.in [email protected]

National Handicapped Finance &Development Corporation

(NHFDC)

Red Cross Bhavan, Sector12,

Faridabad 121007

Haryana

http://www.nhfdc.org [email protected]

Babu Jagjivan Ram National

Foundation

Room Nos.6,7 and8, 9t

Floor, Jeevan Prakash

Building, Kasturba GandhiMarg, New Delhi 110 001

http://www.jagjivanram.org info@jagjivanram

Dr. Ambedkar Foundation 15, Janpath,

New Delhi-110 001

http://ambedkarfoundation.nic.in [email protected]


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Indicative Expectations from Service Recipients

S.

o.

Order

Indicative Expectations from the Service Recipients

1 Submit duly completed proposals in all respects in the Performa prescribed, if a

stipulated time line.

2 State Governments/UT Administrations should utilize the central assistance onl

beneficiaries

3 State Governments/UT Administrations should not park the central assistance rece

period and should release to target beneficiaries within reasonable period of time

4 State Governments/UT Administrations should depute sufficiently senior level

complete information to attend the conferences/meetings convened by the Ministry5 NGOs and other implementing agencies should carefully go through the guidelines

and enclose all the requisite documents with their application

6 As and when requested by the Ministry, NGOs and other implementing Min

participate in the workshops and other capacity building programmes

7 All the implementing agencies including the State governments should report the o

scheme/programme being implemented by them within reasonable period of time

when requested by the Ministry

8 Citizens/clients are welcome to meet the officers of the Ministry, however, the

appointment from the officer concerned at least prior to three working days of the m


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Documents

Citizencharter Social Justice and Empowerment