Cisco Unified Serviceability Administration Guide, Release 10.0(1)
First Published: December 03, 2013
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Text Part Number: OL-29842-01
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C O N T E N T S
P r e f a c e Preface xi
Purpose xi
Audience xii
Related documentation xii
Conventions xii
Obtain documentation, support, and security guidelines xiv
Cisco product security overview xiv
Documentation organization xiv
C H A P T E R 1 Seviceability Administrative Overview 1
Overview 1
Reporting tools 2
Remote serviceability tools 3
Customized login message 3
Browser support 3
C H A P T E R 2 Getting Started 5
Access 5
Access Cisco Unified IM and Presence Serviceability 6
Install server certificate 7
HTTPS 7
Install Internet Explorer 7 certificate 8
Serviceability interface 9
C H A P T E R 3 Alarms 13
Overview 13
Alarm configuration 14
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Alarm definitions 15
Alarm information 16
Set up alarms 16
Alarm service setup 17
Syslog agent enterprise parameters 17
Set up alarm service 17
Set up alarm service that use Cisco Tomcat 19
Service groups 19
Alarm configuration settings 20
Alarm definitions and user-defined description additions 24
View alarm definitions and add user-defined descriptions 24
System alarm catalog descriptions 25
CallManager alarm catalog descriptions 26
IM and Presence Alarm Catalog descriptions 27
C H A P T E R 4 Trace 29
Trace 29
Trace configuration 30
Trace settings 30
Trace collection 31
Called Party Tracing 31
Set up trace configuration 31
Configure trace 32
Set up trace parameters 32
Service groups in trace configuration 34
Debug trace level settings 40
Trace field descriptions 41
Database layer monitor trace fields 41
Cisco RIS data collector trace fields 42
Cisco CallManager SDI trace fields 43
Cisco CallManager SDL trace fields 44
Cisco CTIManager SDL trace fields 46
Cisco Extended Functions trace fields 47
Cisco Extension Mobility trace fields 48
Cisco IP manager assistant trace fields 49
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Cisco IP voice media streaming app trace fields 49
Cisco TFTP trace fields 50
Cisco Web Dialer web service trace fields 50
IM and Presence SIP proxy service trace filter settings 51
IM and Presence trace field descriptions 52
Cisco Access Log trace fields 52
Cisco Authentication trace fields 52
Cisco Calendar trace fields 52
Cisco CTI Gateway trace fields 53
Cisco Database Layer Monitor trace fields 53
Cisco Enum trace fields 53
Cisco Method/Event trace fields 53
Cisco Number Expansion trace fields 54
Cisco Parser trace fields 54
Cisco Privacy trace fields 54
Cisco Proxy trace fields 54
Cisco RIS Data Collector trace fields 55
Cisco Registry trace fields 55
Cisco Routing trace fields 56
Cisco Server trace fields 56
Cisco SIP Message and State Machine trace fields 56
Cisco SIP TCP trace fields 56
Cisco SIP TLS trace fields 57
Cisco Web Service trace fields 57
Trace output settings 57
Trace setting troubleshooting 58
Troubleshoot trace settings window 58
Troubleshoot trace settings 58
C H A P T E R 5 Services 61
Feature services 61
Database and administration services 62
Locations Bandwidth Manager 62
Cisco AXL Web Service 62
Cisco UXL Web Service 62
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Contents
Cisco Bulk Provisioning Service 63
Platform Administrative Web Service 63
Cisco TAPS Service 63
Platform Administrative Web Service 63
Performance and monitoring services 64
Cisco Serviceability Reporter 64
Cisco CallManager SNMP Service 64
CM services 64
Cisco CallManager 64
Cisco TFTP 65
Cisco Unified Mobile Voice Access Service 65
Cisco IP Voice Media Streaming App 66
Cisco CTIManager 66
Cisco Extension Mobility 66
Cisco Dialed Number Analyzer 66
Cisco Dialed Number Analyzer Server 66
Cisco DHCP Monitor Service 67
Cisco Intercluster Lookup Service 67
Cisco UserSync Service 67
Cisco UserLookup Web Service 67
IM and Presence services 67
Cisco SIP Proxy 67
Cisco Presence Engine 67
Cisco XCP Text Conference Manager 68
Cisco XCP Web Connection Manager 68
Cisco XCP Connection Manager 68
Cisco XCP SIP Federation Connection Manager 68
Cisco XCP XMPP Federation Connection Manager 68
Cisco XCP Message Archiver 68
Cisco XCP Directory Service 68
Cisco XCP Authentication Service 69
CTI services 69
Cisco IP Manager Assistant 69
Cisco WebDialer Web Service 69
Self-Provisioning IVR 69
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CDR services 70
CAR Web Service 70
Cisco SOAP - CDRonDemand Service 70
Security services 70
Cisco CTL Provider 70
Cisco Certificate Authority Proxy Function (CAPF) 71
Directory services 71
Cisco DirSync 71
Voice quality reporter services 71
Cisco Extended Functions 72
Network services 72
Performance and monitoring services 72
Backup and restore services 73
System services 73
Platform services 74
Security services 75
Database services 76
SOAP services 76
CM Services 77
IM and Presence Service services 77
CDR services 79
Admin services 80
Services setup 81
Control center 81
Set up services 81
Service activation 82
Cluster service activation recommendations for Cisco Unified Communications Manager 82
Cluster service activation recommendations for IM and Presence Service 86
Activate feature services 89
Start, stop, and restart services in Control Center or CLI 90
Start, stop, and restart services in Control Center 90
Start, stop, and restart services using command line interface 91
C H A P T E R 6 Tools and Reports 93
Serviceability Reports Archive 93
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