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    Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

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    use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

    © 2011 Cisco Systems, Inc. All rights reserved.



    Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

    For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

    Softkey Definitions

    Phone Screen Icons

    Button Icons

    Common Phone Tasks

    Softkey Definitions AbbrDial Dial using a speed dial index


    Answer Answer a call

    Back Return to the previous Help topic

    Barge Add yourself to a call on a shared line

    CallBack Receive notification when a busy extension becomes available

    Cancel Cancel an action or exit a screen without applying changes

    cBarge Add yourself to a call on a shared line and establish a conference

    CFwdALL Setup/cancel call forwarding

    Clear Delete records or settings

    Close Close the current window

    ConfList View conference participants

    Confrn Create a conference call

    Delete Remove characters to the right of the cursor when using EditDial

    Details (SCCP only)

    Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

    Dial Dial a phone number

    DND Turn on/off Do Not Disturb (DND)

    EditDial Edit a number in a call log

    EndCall Disconnect the current call or the current intercom call

    Erase Reset settings to their defaults

    Exit Return to the previous screen

    GPickUp Answer a call that is ringing in another group or on another line

    Common Phone Tasks View online help on phone

    Press .

    Place a call Go off-hook before or after dialing a number.

    Redial a number Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log.

    Switch to handset during a call

    Pick up the handset.

    Switch to speaker or headset during a call

    Press or , then hang up the handset.

    Mute your phone Press .

    Use your call logs Press to choose a call log. To dial, highlight a listing and go off-hook.

    Edit a number Press EditDial, >.

    Hold/resume a call Press Hold or Resume.

    Transfer call to new number

    Press Transfer, enter the number, then press Transfer again.

    Place an intercom call Press intercom button, enter a number if necessary, and speak after you hear the tone.

    Start a standard (ad hoc) conference call

    Press more > Confrn, dial the participant, then press Confrn again.


  • iDivert Divert or redirect a call to a voice message system

    Join Combine existing calls to create a conference

    Links View related Help topics

    Main Display the Help main menu

    MeetMe Host a Meet-Me conference call

    more Display additional softkeys

    New Call Make a new call

    OPickUp Answer a call that is ringing in an associated group

    Park Store a call using Call Park

    PickUp Answer a call that is ringing on another phone in your group

    QRT Submit call problems to the system administrator

    Redial Redial the most recently dialed number

    Remove Remove a conference participant

    Resume Resume a call on hold

    RmLstC Drop the last party added to a conference call

    Save Save the chosen settings

    Search Search for a directory listing

    Select Select a menu item or call

    Transfer Transfer a call

    Update Refresh content

    VidMode (SCCP only)

    Choose a video display mode

    > Move through entered characters

    Phone Screen Icons Call Forwarding enabled

    Call on hold; remote call on hold

    Connected call

    Incoming call



    Shared line in use

    Message waiting

    Authenticated call

    Encrypted call

    BLF-monitored line is in-use

    BLF-monitored line is idle

    BLF-monitored line is ringing (BLF Pickup)

    Speed-dial, call log, or directory listing (line status unknown)

    Line in Do Not Disturb (BLF feature)

    Idle intercom line

    One-way intercom call

    Two-way intercom call

    Handset in use

    Headset in use

    Speakerphone in use

    Button Icons

    Video enabled (SCCP only)

    Feature assigned to button

    Mobility assigned to button

    Hold assigned to button

    Conference assigned to button

    Transfer assigned to button

    Phone service URL assigned to button

    URL entry is ready to edit (SIP only)

    Option selected

    Feature enabled











  • Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v


    Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4

    Connecting Your Phone 1

    An Overview of Your Phone 1 Understanding Buttons and Hardware 1 Understanding Lines and Calls 6

    Understanding Line and Call Icons 7 Understanding Phone Screen Features 8

    Choosing Phone Screen Items 9 Cleaning and Maintaining the Phone Screen 9

    Understanding Feature Buttons and Menus 10 Accessing the Help System on Your Phone 11

    Understanding Feature Availability 11 Understanding SIP and SCCP 12 Understanding Energy Savings 12

    Basic Call Handling 1 Placing a Call—Basic Options 1 Placing a Call—Additional Options 2 Answering a Call 4 Ending a Call 6

  • vi OL-22332-01

    Using Hold and Resume 6 Using Mute 7 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 8 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 13

    Using Conference Features 14 Using Conference 14 Using Join 15 Using cBarge 16 Using Meet-Me 16

    Viewing or Removing Conference Participants 17 Placing or Receiving Intercom Calls 17

    Advanced Call Handling 1 Speed Dialing 1 Picking Up a Redirected Call on Your Phone 2 Storing and Retrieving Parked Calls 3 Logging Out of Hunt Groups 4 Using a Shared Line 5

    Understanding Shared Lines 5 Using Barge to Add Yourself to a Shared-Line Call 5

    Understanding Barge Features 6 Using Barge Features 6

    Preventing Others from Viewing or Barging a Shared-Line Call 7 Using BLF to Determine a Line State 8 Making and Receiving Secure Calls 9 Tracing Suspicious Calls 11 Prioritizing Critical Calls 11

  • Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) vii

    Using Cisco Extension Mobility 12 Managing Business Calls Using a Single Phone Number 14

    Using a Handset, Headset, and Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerphone 3

    Changing Phone Settings 1 Customizing Rings and Message Indicators 1 Customizing the Phone Screen 2

    Using Call Logs and Directories 1 Using Call Logs 1 Directory Dialing 3

    Using Corporate Directory on Your Phone 4 Using Personal Directory on Your Phone 4

    Accessing Voice Messages 1

    Using the User Options Web Pages 1 Accessing Your User Options Web Pages 1 Configuring Features and Services on the Web 2

    Using the Personal Directory on the Web 2 Using Your Personal Address Book on the Web 2 Configuring Fast Dials on the Web 3 Using the Address Book Synchronization Tool 4

    Setting Up Speed Dials on the Web 4 Setting Up Phone Services on the Web 5 Controlling User Settings on the Web 7 Controlling Line Settings on the Web 7 Setting Up Phones and Access Lists for Mobile Connect 9 Using Cisco WebDialer 11

  • viii OL-22332-01

    Understanding Additional Configuration Options 1

    Troubleshooting Your Phone 1 General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3

    Cisco One-Year Limited Hardware Warranty Terms 1

    Index 1

  • Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

    Getting Started

    Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilitie

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