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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,
and 7945G
http://www.cisco.com
Cisco and the Cisco Logo are trademarks of Cisco Systems,
Inc. and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third party trademarks
mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
User Guide for
Cisco Unified
Communications
Manager 8.6
(SCCP and SIP)
For Cisco Unified IP Phone 7975G,
7971G-GE, 7970G, 7965G, and 7945G
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call that is ringing in
another group or on another line
Common Phone Tasks
View online help on
phone
Press .
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial. Or press the
Navigation button while
on-hook to see your
Placed Calls log.
Switch to handset
during a call
Pick up the handset.
Switch to speaker or
headset during a call
Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial, highlight
a listing and go off-hook.
Edit a number Press EditDial, >.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number
Press Transfer, enter the
number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak
after you hear the tone.
Start a standard
(ad hoc) conference
call
Press more > Confrn, dial
the participant, then
press Confrn again.
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http://www.cisco.com/go/trademarks
iDivert Divert or redirect a call to a voice
message system
Join Combine existing calls to create a
conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call that is ringing on
another phone in your group
QRT Submit call problems to the system
administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
Choose a video display mode
> Move through entered characters
Phone Screen Icons
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing
(BLF Pickup)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Handset in use
Headset in use
Speakerphone in use
Button Icons
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry is ready to edit (SIP only)
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 4
Connecting Your Phone 1
An Overview of Your Phone 1
Understanding Buttons and Hardware 1
Understanding Lines and Calls 6
Understanding Line and Call Icons 7
Understanding Phone Screen Features 8
Choosing Phone Screen Items 9
Cleaning and Maintaining the Phone Screen 9
Understanding Feature Buttons and Menus 10
Accessing the Help System on Your Phone 11
Understanding Feature Availability 11
Understanding SIP and SCCP 12
Understanding Energy Savings 12
Basic Call Handling 1
Placing a Call—Basic Options 1
Placing a Call—Additional Options 2
Answering a Call 4
Ending a Call 6
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Using Hold and Resume 6
Using Mute 7
Switching Between Multiple Calls 8
Switching an In-Progress Call to Another Phone 8
Viewing Multiple Calls 9
Transferring Calls 10
Sending a Call to a Voice Message System 11
Forwarding Calls to Another Number 11
Using Do Not Disturb 13
Making Conference Calls 13
Using Conference Features 14
Using Conference 14
Using Join 15
Using cBarge 16
Using Meet-Me 16
Viewing or Removing Conference Participants 17
Placing or Receiving Intercom Calls 17
Advanced Call Handling 1
Speed Dialing 1
Picking Up a Redirected Call on Your Phone 2
Storing and Retrieving Parked Calls 3
Logging Out of Hunt Groups 4
Using a Shared Line 5
Understanding Shared Lines 5
Using Barge to Add Yourself to a Shared-Line Call 5
Understanding Barge Features 6
Using Barge Features 6
Preventing Others from Viewing or Barging a Shared-Line Call 7
Using BLF to Determine a Line State 8
Making and Receiving Secure Calls 9
Tracing Suspicious Calls 11
Prioritizing Critical Calls 11
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) vii
Using Cisco Extension Mobility 12
Managing Business Calls Using a Single Phone Number 14
Using a Handset, Headset, and Speakerphone 1
Using a Handset 1
Using a Headset 1
Using a Speakerphone 2
Using AutoAnswer with a Headset or Speakerphone 3
Changing Phone Settings 1
Customizing Rings and Message Indicators 1
Customizing the Phone Screen 2
Using Call Logs and Directories 1
Using Call Logs 1
Directory Dialing 3
Using Corporate Directory on Your Phone 4
Using Personal Directory on Your Phone 4
Accessing Voice Messages 1
Using the User Options Web Pages 1
Accessing Your User Options Web Pages 1
Configuring Features and Services on the Web 2
Using the Personal Directory on the Web 2
Using Your Personal Address Book on the Web 2
Configuring Fast Dials on the Web 3
Using the Address Book Synchronization Tool 4
Setting Up Speed Dials on the Web 4
Setting Up Phone Services on the Web 5
Controlling User Settings on the Web 7
Controlling Line Settings on the Web 7
Setting Up Phones and Access Lists for Mobile Connect 9
Using Cisco WebDialer 11
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Understanding Additional Configuration Options 1
Troubleshooting Your Phone 1
General Troubleshooting 1
Viewing Phone Administration Data 2
Using the Quality Reporting Tool 3
Cisco One-Year Limited Hardware Warranty Terms 1
Index 1
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilitie
